ITG Ander (FMS ens)AIS AIS Tech

CAB

CM Proses

IncidentProblem

Change

CAB

CM Process

Admin Help desk

(Go2, Thys)

HR help desk

•Students•Admin users•Academics•Technical -enquiries

•Admin users•Developers•Academics

•HR Users•HR Administrators

X-systemsApp developers

Printer problemsAdm password etc

X-systemsApp developers

Printer problemsAdm password etc

CustomisersAdministrators

Developers

CustomisersAdministrators

Developers

AIS PL’s

•Admin users•Developers

Student-,Student loan-,Finance-,Admin Infastructure system

Developers

Student-,Student loan-,Finance-,Admin Infastructure system

Developers

Heat

AIS Heat

XVS

HR Heat

Admin Help desk

(Go2, Thys)

HR help desk AIS PL’s

AIS

CMHeat

RTAD/CC

HRHeat