It’s All About The Small Things

Resident Retention 101

Presented by FLY Apartment Leasing Ideas

& CallMaX

When your leasing needs wings this is

the place to come to.

Connect with us:

Facebook:

FLYApartmentLeasingIdeas

Twitter: @FLYLeasingIdeas

Linkedin: FLY Apartment Leasing

Ideas A division of RPM National Solutions LLC

All Things Communication!

11 Industry Specific services that will…

1. Increase Leasing Leads = More Traffic

2. Staff Accountability = Better Productivity and Better Customer Service

3. Mitigate Risk Exposure = Lower Liability

4. Increase Retention Rates = Reduced Turnover and Higher Occupancy Rates

5. Increase NOI = Improved Asset Value

www.callmax.us

The NEXT Generation of Call Services

The only Complete Family of call management solutions

Nationwide presence – over 500,000 units!

Founded in 2002 - Headquartered in Atlanta, GA, CallMaX is…

It’s All About the Small Things

-Be Personable

-Be Social

-Our Challenge to YOU

Personal Contact

O 70% of Customers are loss due to lack of

personal contact

Change How You Interact

Introduce New Residents

To The Community

Introduce Residents to Employees

Be Sociable Don’t just contact your residents when you

want something from them!

Build Trust Via Communication

Craft Clubs

Fitness Clubs

Book Clubs

Cooking Clubs

Kids Club

Networking Club

Wine Club

May the force be with you

We Need You We would like to work with 4 properties on

using these tips. We will set you up with a plan

of action & follow up calls weekly. The results

from these four properties will be feature in

our next webinar on May 22,2013

The first 4 properties to email us at

info@theflyteam.com with the subject line

The Fly Challenge will be our official

Challenge Properties.