Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601)Acer Aspire 3935iTunes 12.2.1.16QuickTime not availableFairPlay 2.8.29Apple Application Support 3.2iPod Updater Library 12.0CD Driver 2.2.3.0CD Driver DLL 2.1.3.1Apple Mobile Device 8.2.1.3Apple Mobile Device Driver 1.67.0.0Bonjour 3.0.0.10 (333.10)Gracenote SDK 3.06.1.3084Gracenote MusicID 3.06.1.3084Gracenote Submit 3.06.1.3084Gracenote DSP 3.06.1.3084

iTunes Serial Number 045698501148A260

Current user is an administrator.The current local date and time is 2015-07-24 13:22:40.iTunes is not running in safe mode.WebKit accelerated compositing is enabled.HDCP is supported.Core Media is supported.

Video Display Information

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset FamilyIntel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:{7B43CDD8-E31C-4C1E-B67A-3AA97B6AE562}Description:Microsoft Virtual WiFi Miniport AdapterIP Address:0.0.0.0Subnet Mask:0.0.0.0Default Gateway:0.0.0.0DHCP Enabled:YesDHCP Server:Lease Obtained:Thu Jan 01 08:00:00 1970

Lease Expires:Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name:{DFDD0ED2-B5C4-416A-A198-8020AD31B109}Description:Intel(R) WiFi Link 5300 AGNIP Address:0.0.0.0Subnet Mask:0.0.0.0Default Gateway:0.0.0.0DHCP Enabled:YesDHCP Server:Lease Obtained:Thu Jan 01 08:00:00 1970

Lease Expires:Thu Jan 01 08:00:00 1970

DNS Servers:

Adapter Name:{FAEEE1AC-589F-48B8-BFCA-B9A82153DBDE}Description:Broadcom NetLink (TM) Gigabit EthernetIP Address:192.168.15.4Subnet Mask:255.255.255.0Default Gateway:192.168.15.1DHCP Enabled:YesDHCP Server:192.168.15.1Lease Obtained:Fri Jul 24 13:10:31 2015

Lease Expires:Sat Jul 25 13:10:31 2015

DNS Servers:10.188.190.19010.188.7.7

Active Connection:LAN ConnectionConnected:YesOnline:YesUsing Modem:NoUsing LAN:YesUsing Proxy:No

Firewall Information

Windows Firewall is on.iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.Connection attempt to browsing iTunes Store was unsuccessful.The network connection timed out.Connection attempt to purchasing from iTunes Store was unsuccessful.The network connection timed out.Connection attempt to iPhone activation server was unsuccessful.The network connection timed out.Connection attempt to firmware update server was unsuccessful.The network connection timed out.Connection attempt to Gracenote server was successful.The network connection timed out.Last successful iTunes Store access was 2015-06-30 16:48:12.

**** Device Connectivity Tests ****

iPodService 12.2.1.16 is currently running.iTunesHelper 12.2.1.16 is currently running.Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Devices Not Currently Connected:

iPhone 4S running firmware version 8.1.1Serial Number:DX4NF6P4FML6

iPad mini (Wi-Fi) running firmware version 8.3Serial Number:F7QM674GF196

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.