ITV-BLOOMqueue management system

QUEUE MANAGEMENTSYSTEM

ITV-BLOOM is a queue management system basedon the last tendencies of technology and marketneeds. We invite you to test our system andprove that it is thought for all its users: installer,service provider and end user.

The customerselects a service inthe ticket dispenser.

The ticket can havethe logo and nameof your company,selected service,ticket number, etc.

A sound and avisual signal areplayed when anew customer iscalled.

The customer isserved and theemployee calls anew client throughthe calling software.

Serviceselection

Ticket

Call

Service

CUSTOMER FLOW

What is queue management?

More than ever, companies and institutions must fo-cus on delivering great customer experience in order to differentiate themselves and create brand loyalty.

A queue management system allows you to mana-ge your queues, services and resources to ensure an optimal service, from entry to exit. This way you will increase your customers satisfaction, staff per-formance and knowledge about your business and customers.

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QUEUE MANAGEMENTSYSTEM

FEATURES

MASTER / SLAVE CONFIGURATION

PLUG AND PLAY SYSTEM

ITV-BLOOM is a flexible and scalable so-lution. It is possible to start your queuing system with only one player ( master ) and simply expand it to a network of multiple players ( slaves ).

With ITV-BLOOM the installation becomes really simple and easy. You just have to plug the ITV-BLOOM player to the screen and to the network, and all system components areautomatically detected and installed.

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Queue Management - ITV-BLOOM au-tomatically manages and organizes the customer flow, accordingly to yourconfiguration preferences.

Multimedia Content - ITV-BLOOM al-lows you to add multimedia content to your queuing system. This way you can promote your products and display war-nings while the customers are waiting to be called.

Dashboard and Statistics - this system provides metrics and statistics in real time allowing the optimization of your human resources and the analysis of clients’ profiles.

Ticket Dispenser - We offer different ticket dispensers models. They are au-tomatically detected when the system is being configured.

Multiplatform and Mobile - your queue management system can be configured through any device and platform with a web browser.

QUEUE MANAGEMENTSYSTEM

STATE OF THE ART SYSTEM

Understand, optimize and improve your customer service with ITV-BLOOM.It is a state of the art queue management system.

EASY TO INSTALL MULTIPLATFORM AND MOBILE CLEAN DESIGN

All system components areautomatically detected

and installed.

ITV-BLOOM has a Linux and Windows version.With an embedded web-server, it allows

you to access the system from any devicewith a web browser.

ITV-BLOOM has a beautiful, intuitiveand responsive interface. Even if

you don’t want, the contentswill always be awesome.

Other benefits

Current and quality technology

Operates standalone and in the cloud

Flexible and scalable configurations

Compatible with all languages

Useful data generation forresources management

QUEUE MANAGEMENT SYSTEM

DIGITAL SIGNAGE INTEGRATION

Keep using the digital signage system of your choice and organize your customers flow with ITV-BLOOM.

Your digitalsignage system

Your digital signage system+ ITV-BLOOM

If you already use a digital signage system or havepreference for a particular one, it is possible tointegrate it with ITV-BLOOM through our API.

Queuemanagement sy-stem ITV-BLOOM

ITV-BLOOM SERVER

ITV-BLOOM server is a solution to big and decentralized networks. This system allows you to remo-tely and centrally manage all the players in your queuing network, as well to get to know in depth your business performance through the analysis of statistics.

MANAGEMENT STATISTICS

Manage all the network settings in real time.

Waiting time and time of ser-ving.

Manage content playlists and send it to the remote players.

Answered tickets, waiting tickets, can-celled tickets, etc.

Setup all the hardware.

Staff performance analysis.Replicate settings from one player to other.

Control the status of users, caller but-tons and ticket dispensers.

IdeaTV c/o IdeaPM s.r.l. - via G.Giusti,6 - 20090 Cesano Boscone (MI) www.idea-tv.it