®

www.ivci.com

COLLABORATEANYWHERE

UNLEASHING THE COLLECTIVE POWEROF PEOPLE THROUGH COLLABORATION

IVCi is a leading provider of collaborationsolutions designed to bring people together,no matter where they are located or what

technology they have access to. Our mission is toenable our customers to improve their businessesand their bottom line by unleashing the collectivepower of their people through collaboration.

Founded in 1995, IVCi has expanded from humblebeginnings as a video conferencing solutionsprovider in New York to a company with over 200 employees providing complete collaborationsolutions throughout the US and the world.Unique in the video conferencing industry, IVCi has been profitable since our first year inbusiness and continues to grow without the need for outside investors or long-term debt.

We have offices throughout the US with sales,technical, and implementation resources locatednear our customers. When customers requireworldwide implementations, IVCi has deployed a model that has proven successful, deliveringconsistent solutions and high customersatisfaction. This model utilizes a network ofcertified installation partners that deploy IVCidesigned solutions with strong oversight andproject management delivered by IVCi. Throughour fully managed services IVCi currentlysupports customers in over 80 countries.

A B O U T I V C i

WHEN ORGANIzATIONS

EmBRACE COLLABORATION

ACROSS THEIR WORkFORCE,

SOmETHING TRULY REmARkABLE

OCCURS. INdIVIdUALS COmE

TOGETHER WITH COmmON GOALS

ANd THEIR COLLECTIVE POWER

CAN ACCOmPLISH FAR GREATER

THINGS THAN EACH INdIVIdUAL

ON THEIR OWN. �

When developing a collaboration strategy, it is important to take both thetechnology and the culture of an organization into account. Areas of considerationshould include: organizational goals and strategy, team work habits, businessprocesses, and the importance of content. The technology involved must extendacross the entire business from collaboration rooms to desktops to individualusers’ mobile devices.

¡ Discover the business and requirements of your particular organization

¡ Develop a collaboration strategy with key customer stakeholders

¡ Design solutions, a budget, and timelines to accomplish collaboration goals

¡ Deploy collaboration solutions

¡ Drive usage and adoption through training and adoption programs

¡ Manage and support collaboration solutions through a comprehensive suite of technical support, cloud services, and fully managed services

¡ Measure and validate the success of a collaboration strategy

Trained users and functioning technology are only the beginning. IVCi providesaccess to technical support “day two” and beyond to ensure that yourcollaboration investment is always delivering at optimal performance. For thoseorganizations who do not want to manage the technology themselves, IVCioffers a suite of cloud-based managed services that allows them to immediatelyenjoy the benefits of collaboration solutions, while our team manages the day-to-day operations.

H O W W E A P P R O A C H C O L L A B O R A T I O N

SImPLY dEPLOYING COLLABORATION TECHNOLOGY dOES NOT YIELd SUCCESS!

73% Words someoneis using

64% Consciousmovements orgestures

When collaborating withothers in a businessrelationship, what is most important?

91% Engagement andfocus on sharedcontent

82% Tone of voice

80% Facial expressions

69% Subconsciousbody language

Source: ECONOMIST INTELLIGENCE UNIT

People are the mostimportant componentof any meeting, so

conference rooms must be optimizedfor a superior participant experience.IVCi ensures remote participants are able to clearly see the localparticipants along with the activespeaker. Also, the room needs to be comfortable for those within it.Proper furniture, acoustics andaesthetics are all considered and help support collaboration andcreativity by allowing participants to focus on the meeting at hand.

Organizations often have the need to connect groups of people in an engaging and interactive environment. Collaboration rooms arepurpose-built environments designed to organize ideas whileproviding the freedom needed to inspire creativity.

Connect People

The ability to present or share content is often required in

meetings as participants may need to share documents, PowerPointpresentations, or training videos. In addition, participants might need the ability to create, modify or annotate documents in real-time.IVCi designs rooms to supportmultiple data sources and formatsand display content clearly frommultiple vantage points. Participantsare able to effortlessly view andactively discuss the documents in real-time.

Some environmentsrequire interactivecollaboration along

with the creation, sharing andannotation of complex data. Complexdata includes large, high resolutionimages, such as blueprints or productdesigns, where granular detail isnecessary. Complex data alsoincludes the ability to display andcontrol data from multiple sourcessimultaneously—such as participants’PCs or tablets. Participants caneffortlessly make changes and switchbetween deliverables in real-time.

display Content Share Complex data

C O L L A B O R A T I O N R O O m S

IVCi HAS THE ESSENTIAL EXPERTISE to design standard solutions for large

deployments. From huddle rooms to AV enabled meeting rooms to auditoriums,

IVCi will strategically source the equipment in a way that works to our

customers’ financial benefit.

WE ENSURE that the AV technology in our collaboration solutions work

seamlessly together — all easily accessed and controlled by everyone, even

the technology challenged.

WE BRIDGE the divide between your telephone and video conferencing

technology and your network and cloud deployment. We also optimize your

investment in each of these components, so we make Unified Communications

not just a catch phrase but a reality.

You can count on IVCi integration experts to work closely with ourmanufacturers and take best-in-class equipment, various endpoints,and different collaborative environments to make it all work together— and work for your business or organization.

C O L L A B O R A T I O N R O O m S

Unified Communications(UC) solutions are offeredfrom manufacturers such

as Cisco, Microsoft and IBM. Theyinclude features such as presence,instant messaging, and videoconferencing and can augment acurrent video deployment or offer ascalable solution for first time users.Our team will design a solution based on business needs along with bandwidth and other networkrequirements. In addition, we canleverage our experience in room-based conferencing to integrate these solutions into the space.

desktop and mobilevideo conferencingclients have explodedwith the proliferationof these devices.meeting participantsare no longer limitedto audio when out ofthe office since theycan join from theircomputer, smartphoneor tablet.

Unified Communications

Infrastructure is a keycomponent in supporting acollaboration environment

and proper configuration is crucial forthe best possible user experience. Ourteam will design an overall solutionarchitecture — either premise-based,cloud-based, or a hybrid — dependingon the industry and the manufacturer’sbest practices. The solution willaddress business requirementssurrounding the requested solution.This includes multipoint bridgingcapabilities, asset management andscheduling, firewall traversal, endpointmanagement call control, messagingand presence, and more.

Infrastructure design Room Integration

d E S k T O P A N d m O B I L E S O L U T I O N S

Any mobile and desktopvideo strategy must also focus on how to

integrate those users into meetingsheld in conference rooms andhuddle areas. When addressing thetechnical and operational aspects ofdesktop and mobile, IVCi’s solutionengineers can provide the neededservices and infrastructure toseamlessly integrate every deviceinto a room-based meeting. Whileorganizations may have countlessroad warriors, rooms are still criticalparts of any collaboration strategy.

Cloud services provide a reliable, scalable and secure approach to videoconferencing and allow organizations to concentrate on their corecompetencies rather than worry about making the technology work.

C L O U d S E R V I C E S

Managed Video Experience(MVE) is a cloud-based servicethat completely manages an

organization’s video environment includingscheduling, proactive meeting monitoring andconcierge services. A user friendly schedulingprocess allows meeting participants to simply enter a conference room or open a video application. They are connected automatically by our team of professionals who handle all technical andoperational functions. Issues detected prior to a meeting are investigated before the call islaunched providing greater call reliability.

managed Video Experience

Cloud Video Experience (CVE)is a total video collaboration servicedelivered from the cloud that spanstraditional endpoints, software

clients and mobile devices. In addition to enablingrooms and users, CVE offers Virtual Meeting Roomsthat allow multiple participants to meet face-to-face.These rooms provide connectivity to all standards-based video conferencing systems as well asinteroperability with Microsoft Lync and WebRTC.CVE utilizes a high quality dedicated video networkto deliver consistently clear and dependable audioand video — city to city, across the country, oraround the globe.

Cloud Video Experience

eIVCi Cloud Video Experienc

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IVCi Cloud Video Experience

IVCi’s extensive certifications represent our dedication toproviding the highest level of service and support. With over 21years of experience in the visual collaboration industry, IVCi is proud to have achieved the highest level of technical and salescertifications from major manufacturers and industry associations.In addition, our people have attained numerous individualcertifications that aid in their daily work. Some of these include:

¡ Cisco TelePresence Video Master ATP¡ Cisco Powered TelePresence as a Service (TPaaS)¡ Cisco Advanced Unified Communications¡ CCNA, CCDA, CCDP, CCVP, Cloud Service Provider¡ Polycom Platinum Solution Provider (CSP)¡ Polycom VSE, CVE Sound Structure¡ Polycom RealPresence Services Specialization¡ InfoComm International Diamond CAVSP¡ Extron AV Associate, Control Associate¡ LEED Green¡ Infocomm CTS, CTS-I, CTS-D¡ Crestron & AMX Programming Certifications¡ Crestron Level I, II, III Platinum Programming¡ DMC-D, DMC-E, DMC-T¡ Microsoft Certified Technology Specialist (Lync Specialization)¡ Microsoft Certified IT Professional (Lync Specialization)¡ AMX ACE-D, ACE-I, ACE-P¡ BIAMP Systems¡ PMP

Innovation is in our DNA. As represented by the timeline below, our innovations have been focused on four key areas:Discovery, Implementation, Service, and New Technologies.

A H I S T O R Y O F S E R V I C E I N N O V A T I O N

2001 2008 2010 2013 2013 2014 2015 2015 2016

Cloud VideoConferencing

CustomTelepresence

2d/3dRenderings

IVCiProject

Site Survey/Budget Tool

CustomerPortal

Live VideoAssist

PersonalVideo

Assistant

Phone/WatchApplicationIntegration

C O m P R E H E N S I V E E X P E R T I S E

Assessments provide the groundwork for a successful visual

collaboration implementation byidentifying how new technology will impact the entire organization — from network and bandwidthrequirements to end user perceptions.This helps discover the goals andobjectives the solutions shouldaddress as well as identifies anypotential challenges. IVCi then createsa roadmap to assist with long-termplanning and implementation toensure the proposed solution meetsan organization’s needs.

Collaboration technology has the potential to impact an organization’s bottom line in manypositive ways. However, the technology will only go so far. It is imperative to consider theactual deployment of the solution to ensure it meets the business requirements.

Assessment Services

Operations supportservices focus on creatinga series of processes and

best practices within the organizationfor consistent visual collaborationmanagement. This includes standardoperation procedures aroundscheduling, system monitoring,change management, conferencemanagement and more. Additionally,adoption services promote theintroduction of visual collaborationtechnologies into the workforcethrough a well-defined rollout plancomplete with usage materials and guides.

IVCi offers a variety ofmaintenance plans tosupport audio visual and

video collaboration technologies. OurHelp Desk is staffed 24/7 and consistsof level one, two, and three technicianscertified in Cisco, Polycom, Crestron,Extron, and a variety of other audiovisual components. All of our HelpDesk staff are video-enabled throughour Live Video Assist applicationwhich offers virtual support for youraudio visual and video conferencingrooms via interactive video sessionswith IVCi Help Desk technicians.Customer satisfaction is a priority, andIVCi consistently receives a 93% overallcustomer satisfaction rating for servicefrom an independent rating company.

Operations Support Equipment Service

S U C C E S S F U L d E P L O Y m E N T S

Embrace Change Personal Video Assistant mobile App development

T H E F U T U R E O F C O L L A B O R A T I O N

We learned long agothat in our industry youeither embrace changeor perish. That is whyIVCi is at the forefront

of several new industry trendsincluding video-enabling businessapplications and websites andintegrating mobile devices intocollaboration solutions. IVCi willcontinue to use our experienced ITstaff to develop the latest in newcollaboration applications.

To learn more about what IVCi can do for your

organization, visit us online at www.ivci.com

or call us at 1-800-224-7083.

The experience onyour website or mobileapplication shouldn't

lack the tailored support and careyour customers have come to expect. IVCi’s Personal Video Assistant (PVA)empowers brands to connect withdigital visitors personally and withoutbarriers. IVCi’s suite of services isdesigned to integrate the latest invideo-enabled technologies into your business applications andwebsite. Once integrated with your call center, mobile customers can engage with your subject matterexperts with a single click and canshare screens and annotate during the collaborative sessions.

Interested in PVA but don’thave mobile applications foryour customers and partners?No worries. IVCi can assist

your business in developing anapplication perfect for the PVAexperience. Together, our experts willdesign and build a mobile applicationthat is tailored to your business,allowing you to enhance your mobilestrategy and differentiate throughcustomer care.

®

Corporate Headquarters601 Old Willets PathHauppauge, NY 11788

1-800-224-7083www.ivci.com

©2016 IVCi, LLC. A

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