Jabatan Kimia MalaysiaUser Manual Customer Portal

Kimia Forensic Portal Page 1

Contents1. Access to Customer Portal............................................................................................................................................................................................................2

2. Register a New Client and User ...................................................................................................................................................................................................3

3. Register a New User for Existing Client ......................................................................................................................................................................................5

4. Edit Customer Information...........................................................................................................................................................................................................7

5. Submit a New Request. ................................................................................................................................................................................................................9

6. Edit Sample.................................................................................................................................................................................................................................12

7. Submission Form........................................................................................................................................................................................................................13

8. Download Barcode Font.............................................................................................................................................................................................................15

9. Track Request Status ..................................................................................................................................................................................................................16

Kimia Forensic Portal Page 2

1. Access to Customer Portal

Instruction Screen View

Best view to access portal is using InternetExplorer

Customer will access portal on

Website www.kimia.gov.my and click link

Or direct access using

se.kimia.gov.my/customerportal/login.aspx

***For training purpose, user can use this link,http://se.kimia.gov.my/portaltraining/login.aspx

Kimia Forensic Portal Page 3

2. Register a New Client and User

Instruction Screen View

If customer is new agency on portal, need click onNew Client link.

Customer will fill information and click on SAVEbutton.

Field with * sign is mandatory to fill

Customer can click on [Check] after entering UserID to check the availability. User ID must beunique. Cannot be the same with other user.

Kimia Forensic Portal Page 4

Instruction Screen View

Customer will receive a successfully saved alert.

After Administrator activated the new client,customer will receive email with password.

Customer need to reset password at first login.

Kimia Forensic Portal Page 5

3. Register a New User for Existing Client

Instruction Screen View

If customer is new users on portal, need click onNew User link.

Customer will fill information and click on SAVEbutton.

Field with * sign is mandatory to fill

Customer can click on [Check] after entering UserID to check the availability. User ID must beunique. Cannot be the same with other user.

Kimia Forensic Portal Page 6

Instruction Screen View

Customer will receive a successfully saved alert.

After Administrator activated the new user,customer will receive email with password.

Customer need to reset password at first login.

Kimia Forensic Portal Page 7

4. Edit Customer Information.

Instruction Screen View

Customer will login to portal by user ID providedby Kimia.

Click ‘Login’

For first time login, customer will see ‘Edit UserLogin Detail’ link

Here customer can change their personalinformation, password, etc.

- Click link to change detail

- Edit any information needed and click ‘Save’

These information will be captured during insample submission form accordingly

Kimia Forensic Portal Page 8

Instruction Screen View

Later, user can still edit these information from‘Edit User Login Details’ link

Kimia Forensic Portal Page 9

5. Submit a New Request.

Instruction Screen View

Click on Sample Submission button.

This is sample registration form forForensics’ customer

Customer will fill all submission andsample details

‘Maklumat I/O’ fields will be updatedautomatically when customer login inPortal.

At the submitter information details,Nama Balai”, “Cara Penghantaran”“Sampel dikemblikan kepada” availablefor drop down selection.

Kimia Forensic Portal Page 10

Instruction Screen View

While at Sample details, “Hantar kecawangan”, “makmal” and “jenis barangkes” available for drop down selection.

*Exclusively for Toxicology lab: whencustomer want to send sample toToxicology Lab and choose the lab fromdrop down list, extra information gridwill be shown up.

All information can be manually enteredor choose from drop down list.

For ‘rumah sakit’, the lists wereextracted from STARLiMS. If customercannot find any in here, can just chooselain-lain, and 1 empty field will pop upand customer can type the hospitalname in here.

(Kimia user will need to add in this‘Rumah Sakit’ in STARLIMS later)

Kimia Forensic Portal Page 11

Instruction Screen View

Multiple samples can be add in onerequest (@ 1 “No.Aduan”) by clicking on‘Save as Draft’ button.

‘Save as draft’ button also can be usedto save the information and to continueregistering the sample later.

Click “Register request” to submitrequest.

Customer will receive a successfullyregistered container alert, together withthe submission request No.

Kimia Forensic Portal Page 12

6. Edit Sample

Instruction Screen View

If customer half-way entered the sampleinformation during the registration andsave it as draft, they can continue theregistration by clicking on the “EditSample” button.

Select Lab

Select Statuso Draft – If the sample is not

submitted to Kimia yet

Click Show request

Customer can choose sample they wantto edit, click “Edit”

Edit information required, after finish,click “Update”

Then customer can proceed to registerrequest

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7. Submission Form

Instruction Screen View

After submit request on portal, customercan print submission form to submitalong with samples.

Enter Submission Request No. registered

Click ‘Print’/ ‘Print All’

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Instruction Screen View

User will see ‘SLIP PRA PENDAFTARAN’

To print, click on ‘Printer Icon’ click ‘OK’and send to printer

Kimia Forensic Portal Page 15

8. Download Barcode Font

Instruction Screen View

Save font ‘30F9’ to desktop

Copy and paste font to,Control Panel\Appearance andPersonalization\Fonts

Once barcode has been installed,customers PC should be able to view andthen print the receipt

Kimia Forensic Portal Page 16

9. Track Request Status

Instruction Screen View

Customer can track status of requestsubmitted online on portal.

Click on Request Status

List of submitted request will bepresented on screen.

Status: Draft – indicating that thisrequest has been sent and accepted inSP1M by Kimia.

Status: CR In Processing – indicatingthat the case has been sent to Kimia andregistered in SP1M (assigned with KimiaLab Number).

Status: Queued in Units – indicatingthat the analysis in progress

Status: Pending Closure – indicatingthat the case is ready to collect.

Status: Closed – indicating that the casewas collected.

Status: Not listed – request not yetaccepted in SP1M.