EMAIL: JamesWilcoxK@gmail.com CELL PHONE: 423-453-6418

James K. Wilcox Chattanooga, TN

Highly self-motivated college student with the ability to learn quickly, seeking an entry-level position in the IT field. Very energetic with the initiative and drive to succeed and excel while continuing to improve my skill set.

Skills SummaryIT Management Customer Service, Quality Control

Network Administration

Desktop/Printer Support

Windows Server, Network Security, Network Cabling/Management, Troubleshooting SkillsBuilding/Repairing PCs, Network Printer Support, Laptop Repair and Support

Operating Systems Windows Server 08, Windows XP-7, Linux, Android OS, Anti-Virus Software/Firewalls, Malware/Virus Removal, Back Ups/Imaging of PCs, Ghost/Fog Imaging Software, Migration of Windows XP/Vista/7 PCs

Microsoft Office Suite Word, Excel, PowerPoint, Visio, MS Project, Outlook, Office365

ECRM/SAP

CAT5/6 Cabling

Database and Inventory Software, Ticketing Software

Install Server Racks/pull CAT5/6 Cable, terminate and test cables using Fluke Versiv Testing Remote/Main Module.

C3/Arch3 Sales Sales Techniques requiring understanding the consumers/personality types and to better close sales based on proven strategies

E DUCATION

Associates of Applied Science, October 2015Chattanooga College, Chattanooga College, Tennessee

Relevant Classes• Intro to IT Applications and Tools• CompTIA A+• Microsoft Windows 7 Desktop/Enterprise Support• CompTIA Network +• CompTIA Server +• CompTIA Security +• Microsoft Office

C ERTIFICATI ONS

CompTIA A+ , 2013CompTIA Net+, 2013CompTIA Server+, 2013C-Tech Integrated Systems Voice Messaging, 2010C-Tech Fiber Optic Certification, 2010Networking Specialist Diploma, 2010Career Readiness Certification (Gold/Silver) , 2008/2009C-Tech Copper Based Wiring, 2009

Leviton Cable Standard Certification, 2009

James K. Wilcox PAGE TWO

P ROFESSIONAL E XPERIENCE

TekSystems 2016-Present

Independent Contractor, 2016• CAT5/6, Telephone, Fiber Cable Pulls• Termination/Testing of Cables• Network Server Rack/Panel Rack Installation• General Labor; Sheet-rocking

Whirlpool 2015-2016

Call Center/Customer Service/Sales, 2015• Troubleshoot appliance issues for customers• Assist customers with questions about Use and Care regarding their appliances• Provide the best customer service experience possible• Sales regarding Appliance Repair and Extended Warranty Coverage/$30,000+ in Sales

Office Depot 2014 - 2015

Technology Sales/Customer Service, 2015• Troubleshoot computer issues for customers• Assist customers with questions about Technology Services and Products• Provide the best customer service experience possible

CHATTANOOGA COLLEGE 2013 - 2015

Student Worker – Computer Networking Technology Department

• Helped configure and implement FOG computer imaging software running on an Ubuntu server• Ran Cat 5 cabling in multiple classrooms to include the installation of RJ45 wall jacks (EIA/TIA 568B

standard), mounting the switch cabinet, mounting the cisco switch , punching down patch panels, and making the home runs back to the server room

• Implemented a cable management strategy for multiple classrooms.• Rebuilt multiple Windows XP/7 computers and installed all needed company software.• Performed desktop support for Chattanooga College faculty, staff, and students.

Student Advisory Board –Vice President Seat, 2014

• 75+ Hours of Community Service, Chattanooga Area• Volunteered with The United Way, Ronald McDonald House and Chattanooga Zoo• Collected canned food, clothes, health care supplies for families in need• Door Greeter, Usher at all Chattanooga College Events/Graduations

• Head of the IT Club within Student Advisory Board