Jamie F. Anderson422 Oak Park Blvd

Cedar Falls, IA 50613319-240-7417 Cell

Email: jamiegale444@hotmail.com

PROFESSIONAL EXPERIENCE

Heartland Walk-in Tubs , Waterloo, IA 1998-presentOffice ManagerManaged an office of up to twelve employees over the past 14 years. The company is a home improvement company that specializes in home accessibility and durable medical equipment. Handled customer phone calls, customers who come into showroom, billing, accounts receivables, account payables, scheduling service calls, weekly payroll, filing payroll taxes, quarterly sales tax, all Human Resource activities.

Ocwen Loan Servicing, LLCCash Operations Processor January 2013-June 2013Process payments, run scripts for tax and insurance reimbursements and operate the IMTS arc balancing system.

GMAC MortgageLand Title Adjustment Specialist August 2012-January 2013Processed partial releases of mortgages, easements and lot line adjustments by reviewing appraisals and legal documents. Processed oil and gas leases. Prioritize and follow up to insure all processes are completed. Interacted with tax agents, oil companies, attorneys and customers to insure superior customer service.

Northwest Airlines, Minneapolis, MN 1993-1998Customer Service Sales AgentTook incoming customer service calls regarding current reservations and sales for new travel. Took a six week customer service professional training course and refresher courses over the 5 years that I worked part time for this company.

Midwest Benefits, Detroit, MI 1989-1992Outside Customer Service RepRep for several client companies, in charge of handling all of their benefit questions, doing the employee benefits meeting to explain the new benefits to the client’s employees. Handled client companies’ questions on the phone and in person in their offices. Sold additional benefits to existing companies. Reported status to management at weekly meetings.

Blue Cross Blue Shield of Florida, Jacksonville & Tampa, FL 1983-1988Customer Service Agent Responded to routine and complex claim and benefit related issues/inquiries by taking incoming customer service calls from subscribers and physicians regarding claims and benefits. Worked with Medicare customers as well as Federal subscribers on the phone and in person. Had several professional customer service classes as well as medical terminology classes. Proficient in working with irate customers and helping them understand their insurance benefits and the way claims were adjudicated.

SKILLSMS Word, Excel, Quick Books, 10-key.

EDUCATIONUniversity of North Florida-Jacksonville, FLBachelor of Business Administration/Management 1987