Jane JohnsonIBM Infrastructure Integration Manager for Middle East and Africa

Chief Information OfficeDubai, United Arab Emirates

jjohnson@ae.ibm.com janemjohnson@me.com (+971) 56 681 3300

An energetic and accomplished IT Delivery and Operations Manager employed by IBM in Asia Pacific and the Middle East for 15 years, experience in Telecommunications, Banking, Government and Security sectors, managing multi-million dollar budgets, virtual and on shore teams up to 60 people.

I am highly customer focused, have a positive work ethic, responsive, proactive and creative with an ability to build strong enduring relationships and have an established global contact network.

IBM – November 2000 – Present

April 2012 – PresentInfrastructure Integration Manager for Middle East and Africa, CIODubai, United Arab Emirates, IBM Middle East

Reporting into the Director of Operations and Strategy, responsible for $50M internal IT budget and services in support of 10K+ employees across 54 sites in 27 countries.

Responsible for e2e Operations and Infrastructure management for all IT services Responsible for the financial target, identifying CTO (cost take out) and spend

reductions; Capital and Expense approver for IT spend Responsible to successfully deploy strategic global hardware and application IT

initiatives – iPad seller program, Mac@IBM, Verse, Crashplan, Mobile RFP Identify gaps in service and implemented best practice and governance Responsible for technology and deployment of:

o Strategic IBM and Apple Alliance asset management – Mac New Hire and workstation refresh programs, iPad provisioning to sellers

o Lenovo New Hire and workstation refresh programso Wide and Local area networks and WIFIo Fixed voice lines, VOIP and mobile services/global RFP’so Print facilities and peripherals and Print Refresh program

Establish supportive partner networks with Real Estate, Procurement, HR and Finance to improve IT delivery

Strategize and plan Real Estate and Facilities Management forecasts in challenging timeframes

Lead Vendor management with IBM platinum partners (AT&T, Vodafone and Cisco) and local country vendors to identify innovative solutions

Team member and product owner of Agile projects

Achievements Implemented a Service Improvement Program to overhaul IT services in four troubled

IBM sites in Africa, in six months including multiple vendor changes resulting in Customer Satisfaction of green with GM and VP signoff

Implemented numerous IT Support improvements including: o Start and End of Day desk side support ‘walk the floor’ checkso Implemented IT Drop-In Centers for face to face support for employees

Implemented an Asset Management web tool with audit capability; a robust, repeatable handling and storage process and negotiated global procurement to secure additional asset scrap suppliers

Established adoption of global tools and processes to improve collaborative communications, reducing emails and excess meetings, for IT members across MEA

January 2010 – March 2012Delivery Executive, Business OperationsSydney, Australia, IBM Australia

Team Lead of Asia Pacific Infrastructure Project Review, providing significant process improvement recommendations for the Service Delivery organisation including e2e financial management

Reversed a troubled and abandoned 2009 IT Service Management project from Red status to Green achieving the outstanding global initiative milestone and adoption across AP

Achievement Completed the project under budget and time receiving a global recognition award.

January 2007 – December 2009Delivery Program Executive, Application Web Hosting (AHE and GHO)Sydney, Australia, IBM Australia

Managed e2e Operations for Asia Pacific Web Hosting environments in Singapore, Sydney and India; 25 remote direct reports, met cost take out challenges and implemented improvement initiatives for the business; strategic planning for China AHE

Project managed deployment of new applications, enhancements of existing applications and legacy sunsets

Project managed infrastructure upgrades and end of life for all environmentsAchievements

Project managed successful sunset of two Global Web Hosting (GWA) environments ahead of schedule providing significant savings for AP

Delivery of India’s first Application Hosting Environment aligned with global strategy

January 2004 – September 2007Service Delivery Manager, Global Web Hosting (GWA) and CRM Siebel applicationSydney, Australia, IBM Australia

Project Managed and supervised 80 new and 220 existing application upgrades Recommended and Project Managed significant infrastructure changes in Japan resulting

in improved CRM Siebel user response time for all AP users

January 2003 – December 2003Problem Manager, ING BankSydney, Australia, IBM Australia

Selected to lead and implement Incident, Problem and Situation Management ITIL process and methodology for the ING Bank, Australia

Achievement Successfully deployed ITIL Service Management with ING Bank SM team including

procedures, documentation and governance

November 2000 – December 2002Production Manager, Optus TelecommunicationsSydney, Australia, IBM Australia

24*7 On call role managing the Optus Communications Billing system for two years Lead ITIL Service Management for Incident, Problem, Situation and Change management

Previous Career History September 1998- December 2000 - Account Manager – HP (EDS)

Commenced as a Help Desk agent but quickly promoted as Account Manager at the request of the Caltex and Commonwealth Bank clients.

1998 - Sales and Marketing Support Lead - Teleglobe Communications, London UK Maternity cover contract reporting to the Sales & Marketing Director.

1997 - Executive Assistant to Human Resources VP - British Steel, London, UK

February 1988 – June 1996 - Police Officer - Tasmania Police Service, AustraliaSelected as a project lead of a Business Process Reengineering project to assess and recommend IT capability. Numerous courses completed included pistol handling, bomb squad training, surveillance training, and criminal investigation. Performed Uniform patrol, Traffic investigation, Criminal Investigation of major crimes.

Certified ITIL Foundation V5 Certification In Progress - PMI / Agile PMICourses Completed – Agile Foundation; Agile Operations; Organizational Change Management; Risk Analysis; Project Management; Emotional Intelligence, Public Speaking, Advanced Negotiation SkillsUAE Police Clearance obtained