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The Success Quadrant
Blueprint
Janet Beckers
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 2
Welcome to The Success Quadrant Blueprint! Hello and welcome
Janet Beckers here, founder of Wonderful Web Women. It’s wonderful to
welcome you here to the Success Quadrant Blueprint.
In this report I share a powerful and proven system designed to position
you as the trusted “go-to” person in your market. This is the result of
hundreds of interviews with the most successful business women and
men who have used the Internet as a core part of their business growth.
Although every business and every person I interviewed was very
different I saw a pattern start to emerge. Every business that had grown
to multiple 6 and 7 figures followed the same 5 (and a half) steps even
though, on the surface, they had little in common. I have since gone on to
implement these steps in my own business to create International success and, until now, have only
shared this system with my high end clients.
This system is not for everyone. If you are looking for the “overnight success on the internet” that is
promised by so many yet rarely delivered, you will not find it here. However, if you want to create a
business that is built to last, in any economy and allows you to make a difference in the lives of your
customers as well as that of you and your family, then this system is designed for you.
In this Blueprint I walk you through the 5 (and a half) steps to create a successful online business that
is not only profitable but elegantly simple. I include action points at the end of each step so you can
start implementing straight away. After all, in business you are not judged by how much you know,
you are judged by the results you get and you can’t get results without taking action
Firstly, let me introduce to The Success Quadrant. You see, after mentoring hundreds of
entrepreneurs, I have discovered there are 4 “Star Types” of entrepreneurs and each one needs to
implement the 5 (and a half) steps in different ways. So before we go through the steps I’ll introduce
you to the Success Quadrant so you can determine which “Star Type” you are. At the end of each
step in the blueprint I have listed how each “Star Type” needs to implement that step so you are
taking actions in the right order. I have even included a 1 page action plan for each Star Type at the
end of the report so you can see at a glance what you need to do.
As you can see, I’m into taking action!
Let’s get to it.
Janet Beckers
Founder Wonderful Women
International author, speaker, mentor and
multi-award winning entrepreneur
(including Australian Marketer of The Year)
P.S. If you’re reading this report because a friend passed it on, and you haven’t done The
Quadrant Quiz yet I recommend you head over to www.TheQuadrantQuiz.com now. It will only take
you a few minutes and we’ll let you know where on the Success Quadrant you fall.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 3
The Success Quadrant and Your Path to
Success Online
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 4
Star Gazer
You have a passion for your topic and entrepreneurial spirit. In fact, you
may have a problem in that you are passionate about many things and
aren’t sure which is the one you want to focus your business on. You
may not be clear on who your target market is and what the unique
offering is you bring to the market but you know, if you can just get clear
on this, you will be successful. Cash Flow is a bit challenged. You know
you don’t have much money to invest in your business so, until it starts
paying its own way, you are going to have to learn how to do everything
yourself.
Shooting Star
The Shooting Star is very similar to a Star Gazer except for one big
difference. You have money to invest in your business. This has
advantages but also disadvantages. The advantage is you know, once
you are clear on your niche and the value you bring to that niche, you
can move fast. You can afford to outsource the areas you really don’t
want to master and so can concentrate your time and energy on the
things you are good at.
It can sometimes be even more frustrating being a Shooting Star than a
Star Gazer (I’m sure Star Gazers will disagree though). Sometimes you
can feel like a sprinter stuck at the starting line. You’re psyched for the
race, you know you have the ability to win but you can’t take off until the Starter Gun goes. This
brings us to the disadvantage I mentioned. Because you have the resources and ambition to succeed
it can be very easy to have a false start and use your valuable resources on a business that was
never going to succeed.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 5
Star Blazer
A Star Blazer differs from a Shooting Star and Star Gazer in that they
are very clear on the niche / topic they will be building their business
on. Further than that, they are already helping people in their area of
expertise and passion and getting results. This doesn’t mean you are
making money though. You may be helping people for free or for
buying you lunch or a coffee. You may have transitioned into charging
for the solutions you provide but you don’t have near enough paying
customers and it can be difficult to get them to continue spending
money with you. You suspect you’re not really charging enough though
it’s a bit of a Catch 22. You’re worried if you charge more, you may end
up with fewer customers. There is also a chance you are getting results
for people but you are not in your own business. You may have an employer and you now want to go
out on your own.
Cash flow is likely very tight and it’s about time you started getting paid what you are worth!
Super Star
A Super Star may seem like they have achieved success, and they
have to a great extent, but they may not agree with you. In fact, they
haven’t got time to disagree with you! This is because they are
getting excellent results with people and are in great demand but
they are at risk of burning out.
Very often a Super Star may be in a service or coaching business
and often working one-on-one or on projects that require a lot of their
input. Sometimes they are running lots of workshops and travelling
which they enjoy but they only have so much time available to do this
and they’re a bit over the travel.
If this sounds like you, you’re probably hanging out for a holiday but know when you are away your
income will drop. Your income may have reached a ceiling because the only way to bring more
money in is to work more hours and you’ve reached your limit.
For some Super Stars, there’s a chance you have already started creating information products and
group programs so you can leverage your knowledge and start making income that is not tied to the
number of hours you work. If that’s you, that’s brilliant. Your challenge now is to make this your major
source of income so you can really enjoy the success you deserve.
Cash flow is likely quite variable for Super Stars. Like Shooting Stars you have resources to invest in
your business but you also know that some months can get pretty tight. You’d love cash flow to be
much more predictable.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 6
Can you identify which Star Type you are on the Success
Quadrant?
If you haven’t done The Quadrant Quiz yet I recommend you head over to
www.TheQuadrantQuiz.com now. It will only take you a few minutes and
we’ll let you know where on the Success Quadrant you fall.
In the next few pages I’ll introduce the 5 (and a half) step formula for creating
success online. At the end of each step I’ll run through how each Star Type
needs to approach each step differently.
Sometimes you may identify with a couple of Star Types. That’s OK. After all,
you may very well be on the cusp and moving from one Star Type to
another. In that case, look at the guidance for both Star Types and see which strategy fits best with
your goals.
I’d love to know what Star Type you are. You can share over here, join the conversation and ask any
questions over here.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 7
Step 1: Identify the Profit In You There are 2 schools of thought when it comes to building a successful
business. 1 school says it doesn’t matter what your personal passions
are, you create a business on topics where there is the greatest
demand, even if you have no personal interest in the topic.
The other school says the strongest businesses are built on the
passions, values and skills of the entrepreneur.
Personally I’ve tried both and the first approach is certainly the hard way.
When you come up against challenges, it is your passion that keeps you
going. When you communicate with clients and potential clients they can
tell if you are truly aligned with the topic of your business and are naturally drawn to you.
I find the people who ARE successful creating businesses on topics they have no passion for actually
do have a strong passion. They are passionate about tracking and measuring.
From years interviewing the most successful business women on the Internet and years mentoring
thousands of people I have found the most successful people are those who take the time to really
identify the profit within them. They use this as the strong foundation their business is built on and the
result is something magical no-one else can ever replicate, even if they have the same niche market.
So how do you identify the profit in you?
Get very clear on your 2 big “whys” and financial milestones
Tap into your passions and identify which ones are profitable
Align your personal and business values and complete a Congruency Checklist
Understand your personality type so you flow with your energy and outsource things that sap
your energy.
Complete a Skills and Intellectual Property audit so you can leverage resources you may not
have valued before.
Refine your unique story to uncover your unique message, reframed vulnerability and alignment with your market
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 8
Step 1 and the 4 Star Types
Star Gazer
Your challenge is to narrow down the huge number of topics you are fascinated by and choose the
one that will be profitable and importantly, builds on your current skills and experience. It is very
common for Star Gazers to undervalue the amazing knowledge, experience and skills they have
developed over years because they think either it is boring or it is impossible to build a business
around. If you ever find yourself thinking “everyone knows this” or “why do people complicate things
when it is so straight forward” you may have identified an area to investigate further for your business.
Whatever you do, do not rush through this step.
Shooting Star
A Shooting Star is very much a “cashed up Star Gazer”. Because you have the resources to invest in
building your business, it is very common for Shooting Stars to start running before they know clearly
what direction to run! It can be easy to invest in a web site, blog, creating first products etc before you
are really clear on the uniqueness you bring to your market. My message to you: Patience. Take your
time to thoroughly master Step 1 (and the following step on Your Profitable Avatar). Once you are
clear on these 2 steps you can really move fast.
Star Blazer
As a star Blazer you will already be very clear on your passions because you are already helping
people (though not getting paid enough yet). Your challenge is to concentrate primarily on 2 areas.
Firstly you need to analyse HOW you have been helping people so you can identify your unique
methods and can confidently replicate them. This is a core part of your Intellectual Property Audit.
Secondly, you need to deeply explore your personal story that sets you apart from everyone else in
your industry.
Super Star
As a Super Star you need to revisit the Profit in You step at least once per year. Your Intellectual
Property and the capacity you have to help your customers will evolve fast and it is possible you will
need to “reinvent” as you evolve. It can be common for Super Stars to appear to “lose connection”
with their customers as their business grows which is why it is essential to be very clear on the
alignment of your personal and business values, passions and story to stay grounded and congruent
as you evolve. As your business grows so will your team. Understanding your personality type will
allow you to focus on what you do well and outsource the roles that drain your energy.
If you’re reading this report because a friend passed it on, and you haven’t done The Quadrant
Quiz yet I recommend you head over to www.TheQuadrantQuiz.com now. It will only take you a few minutes and we’ll let you know where on the Success Quadrant you fall.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 9
Step 2: Identify Your Profitable Avatar Now you’ve really tapped into The Profit in You, the next step is to get
very clear on who you serve in your business. This is much more than
identifying a “target market”. This step is about getting inside the mind of
your ideal customer so you really connect through every contact they
have with your business. So you get emails like I do, saying “It feels like
you are reading my mind. You seem to know exactly how I feel”.
To understand how to do this let’s look at the 2 words Avatar and
Profitable:
Avatar: This is a composite of your perfect customer. In fact, you can give them a name (mine is
called Jenny) as they will become very real to you. You should know what your avatar’s biggest
frustrations are, their aspirations and dreams. You should know what stage of life they are in, their
education and family life. It is your avatar you are talking to when you write emails and blog posts. It
is this specific person you create products for and who you are talking to when you write sales letters.
It doesn’t mean if someone who is not exactly like your Avatar reads your sales letter they will feel
excluded. It means if they can relate to her, then your words will resonate. If they don’t resonate, then
you have succeeded in not attracting a person who you never wanted as a customer anyway.
Profitable: Just because you CAN help someone doesn’t mean you SHOULD. If they can’t or won’t
pay then you will be building a charity, not a business. At this step you will get very clear on who is
most able to pay for your service and exactly what problems they want you to help them solve. I have
refined a technique I call “Your Profitable Avatar Quadrant” which powerfully identifies your most
profitable customers and what products are most likely to meet their greatest frustrations. In fact, The
Shine Online Coaching program is the result of applying this exercise to my own business.
So How Do You Identify Your Profitable Avatar?
Research online (and offline) where your ideal customers hang out and use social media sites
in clever ways to really get inside the mind of your avatar.
Survey your customers and potential customers asking powerful questions
Define the key variables that define your perfect avatar to identify who is the most profitable
customer to attract and know what problems they will pay you to solve.
Record the language your avatar uses to describe their frustrations and aspirations so you can
use the same language in all communication with them.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 10
Step 2 and the 4 Star Types
Star Gazer
Because Star Gazers (and also Shooting Stars) do not usually have customers yet, you don’t have
the advantage of being able to survey your existing customers. So you need to think outside the box
to find the people you want to get to know. As an example, before I started Wonderful Web Women I
was a Star Gazer (on the cusp of Star Blazer). I had refined my passion to finding role models of
women who had created successful businesses online but I didn’t have a clear picture of who my
customers would be and what problems I would solve. So I went to where my customers were. They
were at Internet Marketing conferences and more specifically, they were lined up in the Women’s
toilets at lunch time. So that’s where I did my research. I took my MP3 recorder into the Women’s
loos and went along the line asking them my survey questions. Unorthodox but it worked!
Shooting Star
It can be tempting to pay someone to do the research for you if you are a Shooting Star but I caution
against it. You can certainly get someone to do some of it for you but, because you are the person
with the insight into your industry already, you will notice things that someone else never will. I know
you are keen to get moving but don’t rush this step. For you, getting clear on your Avatar is the most
important thing you can do.
Star Blazer
Star Blazers often have a pretty good insight into who their avatar is but often have not identified who
their PROFITABLE Avatar is. If you have been helping people but until now have not been charging
or charging enough, then really looking at who is in a position to pay for your help and also most likely
to take action on the help you give, is your priority. It is just as important for you to identify who you
don’t want to work with so you can be careful you are not attracting the wrong people to your
business.
Super Star
Super Stars have the advantage that they already have customers who have proven they are willing
and able to pay. A Customer Audit is your priority for 2 reasons: Firstly you want to find the customers
that are the most satisfying to work with, take the least time and emotion to serve and pay. You also
want to identify how your customer profile will change as you change your business over to a more
leveraged, group and product delivery model.
If you’re reading this report because a friend passed it on, and you haven’t done The Quadrant
Quiz yet I recommend you head over to www.TheQuadrantQuiz.com now. It will only take you a few minutes and we’ll let you know where on the Success Quadrant you fall.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 11
Step 3: Create Your Unique Branding
Language and Signature System When you have implemented the first 2 steps in The Shine Online
Blueprint you will have already laid a strong foundation to be the trusted
advisor many customers in your industry will choose. They will identify
you as someone they resonate with, who understands how they think,
and can act as their trusted guide. In this step, we set you apart from
everyone else in your industry with your unique branding language and
system. We then create product and service packages which leverage
your expertise and maximise your profits.
Let’s look at the 2 steps:
1. Create Your Unique Branding Language and System
Let’s use an example of 2 life coaches. I’ve chosen this example because there are a lot of people
who call themselves a life coach and it can be difficult to differentiate yourself amongst the crowd of
people who are also offering transformational experiences that are difficult to quantify. Without your
branding language, potential customers are comparing apples with apples. Our aim is to turn you into
an orange so there is no comparison.
So let’s see how it would look. One life coach (highly experienced and caring) offers to work closely
with the client in personalized sessions, perhaps even with workbooks and audios as a supplement.
She explains they will overcome limiting beliefs, set goals and tap into inner passions.
The other coach offers to work closely, guiding the client through the proven and unique 4 step
“FLOW” coaching system. The 4 steps are described with their own language. For example, the first
step may start with F for “Freedom from the Past”. The second step may be L for “Life Mapping or
Life Vision”. I’m sure you can see where I’m going with this. Within each step there will be “sub-steps”
which may or may not fit as an acronym. The term “flow” lends itself to great imagery, stories and
language such as “find your flow, tapping into energy flow, etc”. It is essential that the language and
imagery matches what your target market resonates with.
By the way, your system and language does not need to fit into an acronym. Later in this report
I’ll introduce you to my “Romance your Tribe” model which is unique to my teaching. It uses language
of romance and dating, something which really resonates with my Avatar (and I can also be quite
cheeky with it). I often hear my customers use the language of my system when talking to me and
also between each other. For eg they will refer to “flirting” when talking about traffic generation!
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 12
2. Packaging For Profit
This is where it gets exciting because now we take all the hard work you have done so far and turn it
into irresistible products and packages that are highly profitable. If you are currently providing
services 1 to 1 this is incredibly liberating because it frees you from setting an hourly rate for your
time. In fact, in this way it is impossible for your clients to calculate your hourly rate and so compare
you with others in your market. Let’s see how it works:
How to Explode Your Hourly Rate
Let’s compare 2 scenarios:
1. You work closely with customers taking them through your 5 steps. You work 1: 1 and
can only work with 5 people per day, an hour each. If you have been a great marketer you may
have filled your books with 25 clients (the most you can serve). The standard rate in your
industry may be $100 / hour so you can make $2500 each week or $10,000 per month. When
you are on holidays you don’t make money.
2. You have created a series of different programs, based on your system.
1: A membership site where your members receive a new lesson each week via email. They
pay $50 per month and you have 50 people signed up. ($2,500 per month, an hour per month)
2: You have one program that has a workbook, 5 recorded audios, checklists and templates.
You sell it for $500 and sell 5 each month ($2500 per month, an hour per month)
3: You have a higher program, with group mastermind calls, worksheets, audios and
templates. You sell it for $500 per month (6 month minimum) and you have 10 people enrolled
($5000 per month, 8 hours per month)
4: You can see, in the second scenario, you still earn $10,000 per month. After you have taken
the time to create the programs, you only need to work 10 hours per month instead of 100
hours. You do the maths.
So How Do You Create Your Unique Branding and System?
Identify the different steps your clients need to follow to move from where they are now to
where they want to be.
Choose an acronym or theme for the steps in your program that resonates with your market.
Plan out different packages, at different price points that use a combination of automated
delivery via email, audios, group tele-classes and access to you (for a higher price).
Take the time to create 1 program at a time and market it to get new customers. As you
replace a portion of your income, reduce the number of hours you work doing 1:1 work (or
days at your job) so you can invest that time creating the next program.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 13
Step 3 and the 4 Star Types
Star Gazer
After completing Steps 1 and 2 you have most likely come to one of two outcomes. You may have
identified that you do have a way you work with people already to get results and have the basis for
your programs. If this is you I suggest you test out your system with a few customers, one on one,
before you create your programs. This will help you identify any gaps, get testimonials and
importantly be able to say with integrity your system works. You may offer these first few people a
discount. I don’t suggest you work for free. The other scenario is you don’t identify a way you already
help people but you do discover a passion and a market. In this case you need to see yourself as the
reporter (on a mission to find the best resources and share it with your Avatar). You will still need a
system that acts as a structure for the resources and education you provide (eg interviews with
experts). This will give you a unique branding even though you aren’t the expert.
Shooting Star
The advice I gave above for Star Gazers applies to you as well. The big difference is you will be able
to create your programs much faster because you can outsource. I know you are keen to get moving
so I suggest you create your first program in a way that does not take a long time and allows you test
the market as a lower price. For example, a simple audio recording solving your Avatars biggest
frustration, with a transcript or workbook. You can sell this for $47 from a simple web site.
Star Blazer
You are really going to see some big changes in your life when you have implemented this step.
Often Star Blazers are uncomfortable charging what they are worth which is why creating packages
that combine product, service and group work is so powerful. You are now offering a solution that is
not just about you. You are offering a system. This will also help you attract more customers to you as
you are demonstrating you have a professional system that gets results and they can see clearly
what they get from their investment. Go get’em!
Super Star
I imagine you could really relate to the example of how to reduce the number of hours you work while
still getting the same income. You’ll notice I didn’t use ridiculous examples as you may have seen
elsewhere. I deliberately gave conservative examples. Can you think of customers you already have
now who would really be attracted to the programs I outlined? I suggest you survey your customers,
giving them potential scenarios of programs you may launch and ask them which ones appeal to
them. Then you’ll know which one to create first.
Hang on. Are you thinking “when am I going to get time to create one of these programs?” Here’s a
solution that works. Raise your prices by 20%. Your best clients won’t care but your worse clients will.
You can then afford to drop 20% of your clients which could free you up 20% more time (1 day per
week). Schedule that extra day per week to create your first program.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 14
Step 4: Identify Powerful Joint Venture
Partners Now you are clear on the value you bring to your chosen market and
have developed a unique branding and system that really makes you
stand out, it’s time to get known. The absolutely most effective method I
have found for growing my business is Joint Ventures (JVs). But most
people don’t know the simple secrets to doing them the right way. Firstly,
let’s look at what a JV is and then we’ll look at 3 powerful ways they can
grow your business.
What is a Joint Venture partner?
A JV partner is someone who has the same Avatar as you but it solving
slightly different problems. (Again, this shows why your Avatar is so powerful). They can help you
build a powerful, profitable business because they already have your perfect customers in their
database.
3 Ways JV Partnerships Can Grow Your Business
With JVs you need to be crystal clear on the benefits both parties get from working together. You also
need to be very clear in how you communicate this. You see, you’re not after a once off promotion.
You are after a long-term relationship. Once you have found your common ground here’s some ideas:
1. Your JV partner can promote you and your new programs to their database in return for a
commission or other sweetener. Their endorsement of you gives high conversions.
2. You can promote their products to your customers or negotiate a special price so you can
solve problems for your clients you can’t solve yourself (for a commission).
3. You can co-create products. For example, in your program you may include an interview
recording you do with them, where they teach something you can’t (and visa versa).
I have built my entire business on JV partnerships and used them to move quickly from Star
Gazer to Super Star.
So How Do You Master Joint Ventures?
Define who would be the perfect JV partner for you and identify ideal characteristics
Search online and offline to create a wish-list of partners.
Outline what you want from a JV partner and what you have to offer
Develop a relationship with JVs BEFORE you ask to work together
Only ever form JVs with people of high integrity. Their reputation will be linked with yours.
Think big. Approach people way beyond your expectations. They might surprise you.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 15
Step 4 and The 4 Star Types
Star Gazer
When I started out I was a Star Gazer yet I still used JV partnerships to launch my business. I knew
my area of passion and had quite a bit of experience but didn’t know the system yet I am sharing with
you. So instead, I positioned myself as the reporter. I interviewed the most successful women in the
world on how they created successful Internet businesses. They promoted my series of interviews to
their databases and my business was born. Through this experience I developed my methods for
successful JV partnerships. As a Star Gazer you may not think you have anything to offer a JV
partner but you do. It is all about correcting power imbalances. Never underestimate the
attractiveness of passion, a well thought out plan and your willingness to contribute all the hard work!
Shooting Star
Because you can move faster than a Star Gazer by outsourcing, you can seem bigger than you are
by creating a web presence that clearly reflects the branding and system you have put together
through the first 3 steps. You can also use your ability to bring a project together faster as a benefit of
partnering with you.
Star Blazer
Because you have a system you have been using that already gets results for people you are
attractive to JV partners. And because you have taken the time to create packaged programs with
unique branding, you will really stand out from others in your industry. I’d bet anything, if someone sat
down and asked you questions about what you do and how you help people, you can easily talk for
hours. That’s what you need to do. Being interviewed as a guest on a tele-seminar is one of the most
effective ways to build your reputation and business. Your challenge is to create an interesting title for
your interview, create a list of suggested questions and make it easy for a JV partner to be able to
interview you. You get to impress people for an hour with your knowledge and unique system and
your JV partner gets a percentage of any sales you make.
Super Star
You are perfectly placed for JV partnerships. You already have results and a reputation and you can
emphasise this in your discussions with potential partners. I recommend you focus on developing
reciprocal promotion strategies with just a few key partners. You can still use the same techniques
the other Star Types use but you can also start to develop a dream “in-crowd” list of partners. These
are people who you strongly believe in and they truly believe in you. They have credibility and
influence in their niche and you agree to support each other with promotion of new programs.
Because you agree to co-promote, you have to choose carefully and only a handful of people. You
don’t want to overwhelm your customers with multiple promotions.
www.TheQuadrantQuiz.com The Success Quadrant Blueprint “Share The Love & Pass It On” 16
Step 5: Create Your Tribal Platform to
“Romance Your New Tribe” Now you have established the unique value you bring to serve your
perfect customer. You have leveraged your intellectual property into
programs that will explode your hourly rate. Now it is time to create an
online presence that attracts your perfect avatar and moves them
seamlessly through the process to be a profitable customer who not only
takes action on the knowledge you share, but is a raving fan who refers
new clients to you.
The process of finding potential new clients and moving through the
process of becoming a paying customer, in fact a raving fan, is very
much like a romance. If you try to go for the hard sell too quick, you’ll
leave them feeling like a one-night-stand! If you treat every new lead in your business as if they are
going to be “The One’ you will spend the rest of your (business) life with, then you will see how the
Romance Your Tribe model works to build a business of customers committed to you for life!
In this step I’ll walk you through the 5 stages of this “romance” and how it ties together all the things
you need to put in place to have an automated online business. You’ll see how all the moving pieces
fit together. I refer to this as your Tribal Platform.
Your Tribal Platform refers to the web sites, auto-responders, videos, audios, ebooks, social media,
shopping carts etc that are the nuts and bolts of your online presence. You may be wondering what
the story is with Tribes. The power of social media has changed the way businesses operate online.
We are no longer communicating with just individuals. Messages are shared quickly online and
people turn to their online network of friends when making decisions on which business to spend their
money with. You are now communicating with their tribe. This brings challenges but also incredible
opportunities to the business person who knows how to integrate the new tribal nature of the Internet
into their business strategies.
The 5 stages to Romance Your Tribe are:
Flirting
Invite Back to your place
Courting
Romance
Commitment
Let’s look at how this relates to your business. After each stage I’ll share how The Shine Online
Program can help you master that stage. I’ve saved the recommendations for each Star Type to the
end of the 5 stages, so you can see which order is best for you personally to implement.
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Flirting
We all know about flirting in clubs or at parties – putting on your best
face, trying to make a good impression on somebody who catches your
eye. You’re not asking for any commitments here – you’re just out
flirting and being friendly. This is really the same thing when you’re
working with social media – Facebook, YouTube, LinkedIn, and Twitter.
This is where you go out, meet people, and see who catches your eye.
Just like flirting, you will go to the places where you are most likely to
meet the kind of person you want to spend your (business) life with.
Remember, we’re not into one-night-stands in business. We’re looking
for soul mates OK?
This is where social media such as Facebook, Twitter, Linked In and
You Tube work best as well as powerful Joint Ventures (they act as your match maker if we are
thinking about a romance here). To maximize your chances of attracting the right potential customer,
just like with flirting, you need a game plan so you don’t miss opportunities.
The important thing to keep in mind at this stage is “It is all about them”. Have you ever met
someone and all they wanted to do was talk about themselves? It’s not impressive. It’s the same
thing in business. So remember, in all things at this stage, you need to focus on helping and
supporting them. You’re not trying to get commitment here. Just as asking a first date how many
children you should have together can be a turn off, so can trying to make a sale in your first
communication.
So How Do You Flirt Online?
Refer back to your research on Your Profitable Avatar. Identify the places online your Avatar is
most likely to be. This is where you will flirt.
Choose just a few strategies (such as Facebook, Joint Venture tele-seminars, guest article
writing) to get in front of your Avatar and impress them with your knowledge. Perfect and
review your chosen strategies before you add others. In other words, don’t spread yourself too
thin.
Always have a strategy. For example you want to take every opportunity to move them onto
the next step which is…”Invite them back to your place”
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Back To Your Place
After you invite someone back to your place, they’re going to have a look
around – at your décor, CD collection, or your bookshelf – and get a real
feel for who you are. It’s casual, friendly – and if you want a long-term
relationship, you’re not going to show them straight to the bedroom!
At this stage, it’s still about building a relationship – both sides getting to
know each other. The online equivalent is your website or blog – this is
where they get to know more about you.
Your website needs to serve 2 purposes at this stage. Firstly, you want
to make it easy for them to get to know you. They want to see if you
have the same interests and values, if you know your stuff and if they
can trust you. Your web site also needs to make sure you get that
second date! Here’s how it works:
So How Do They Get to Know You?
A blog is the perfect way for your Avatar to get to know you. This turns your website from a static
brochure into a dynamic place. Here you can write articles and share videos, photos and audios on
topics that solve the problems and frustrations of your ideal customer. Gone are the days of needing
to be a geek to build a web site or have a huge budget. As an example, The Wonderful Web Women
website uses the following software:
WordPress (free)
Optimise Press, which is the theme that gives the appearance and is absolutely amazing for
creating great looking pages with filling in the blanks (less than $100)
Wonderful Web Hosting (Less than $4 per month)
Wonderful Web Shopping Cart ( for our shopping cart, auto-responders, affiliate program, ad
tracking. Less than $100 per month)
So How Do You Get a Second Date?
The most important thing your website must do is entice your ideal Avatar to join your mailing list.
Then you can continue the relationship. To do this you need:
A gift that solves the biggest frustration your Avatar experiences. This could be an ebook,
video series or audio recording for example. The most important thing is it must be irresistible
to your Avatar.
A way for them to join your mailing list
A page on your website that has no other distractions and focuses totally on why they should
join your mailing list
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Courting
The courting phase is where you’re really keeping in touch with them. They’re ready for another date with you, and you’re serious about developing a lasting relationship with them. In online terms, after they’ve signed up for your e-mail list, you’ll follow up with your newsletter and your e-mail auto-responders. You may have made it to the second date but, just as in a romance, don’t assume they are a sure thing. At this stage the relationship is still a bit one-sided. You are still doing the hard work to impress. It is OK to start selling at this stage but don’t make that the total focus of your relationship. Just as you wouldn’t turn up to your second
date with your parents and a wedding planner (scary thought eh?), you won’t get a great response if all you do is sell, sell, sell once they have
joined your email list. But it is important that you do start to sell at this stage. I recommend about 20% offers for every 80% of great content you give. Why is it important to sell and not just give content at this stage?
Imagine you were on your second date and you don’t even get offered a kiss good night? You’d start to assume they aren’t interested in you and you probably don’t have a future. You need your new subscriber to know you are here to help them and give great value, and you are also here to serve them even further with great programs you have for sale. In my experience, if you are giving great value content in your follow-up communication, people will be disappointed if you don’t have anything to sell.
So How Do You Court Online?
Look back at the research you did on your Avatar. What is their #1 frustration? Create a
downloadable information product that helps them solve part of that frustration.
When creating your gift, tie it in with your signature system. You want to expose them to your
unique language and your process from the very beginning.
Create an email follow up series that gracefully introduces them to your system and introduces
them to the programs you offer for sale.
Schedule regular communication that gives 80% inspiring and actionable content.
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Romance
This is where they’re starting to give you a little attention now – they’re
starting to get “into” you. The relationship is going both ways and that’s
what you want to encourage.
An internet example is when they start leaving comments on your blog
or get active in the challenges you offer your customers. These
challenges may be as simple as asking your readers to share something
on your blog, and…I challenge YOU to move out of your comfort zone
and work to really engage your readers. This is when they start
referring other people to you and happily spread the word.
Like with relationships, you can’t expect your partner to be able to read
your mind. Sometimes you just need to tell them straight out what it is
you want. The same works with your business online. You need to TELL your customers to leave a
comment. You need to instruct them to click the link and enter the competition. You need to ask them
to leave a testimonial and even give them guidelines on what makes a great testimonial.
And like relationships, you’ll probably have to tell them every time! Every time they take an action you
have asked them to do they move one step closer to being a lifetime, loyal customer.
So How Do You Romance Online?
In every communication with your subscribers, give them something to click. Even if it to read a
blog post or read the rest of an article. By “training” them to click on your emails they are more
likely to click the link when you send an email with something to sell.
When you write a new blog post, send an email to your subscribers with a teaser message,
then tell them to click and also tell them to leave a comment on the blog post. When they read
the blog post tell them again to leave a comment. Aim for 3 mentions.
Include challenges in your marketing. For example, if you teach a concept, encourage them to
make a video, write and article, leave a case study…anything really, and offer a prize. The
best challenges give them an opportunity to implement something you have taught them and
also give them an opportunity to talk about themselves.
Ask for testimonials. Simply ask people if they have any questions or feedback on the
program/ service you have provided. You can include this request as part of your follow up
email series.
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Commitment
This is where you’re looking forward to a long-term relationship – and in
romantic terms, this would be where you might start thinking about
children. In business, this is where they become your customer, where
they purchase your products – a very big step! They may start with your
less-expensive products – a perfectly reasonable way to start! – but
they’ll go on to become a loyal customer who’ll spend more and more
money over time… and become a devoted, dedicated fan.
In the 4th step, when you created your Signature System, you determined
the product packages you could offer. In this stage, we get into the nitty
gritty of putting it all together so you can create products fast and sell and
deliver your programs on auto-pilot.
There are 3 steps to commitment to start with:
1. Create the product using the methods that best appeal to you and also your market.
Examples are writing workbooks, running live tele-classes, recording audios or videos. I LOVE
creating products using my voice. It is fast and comes easily for me and it is easy to leverage
into many other types of products after the recording has been transcribed. In fact, I have
identified over 17 different products you can create from a 1 hour voice recording.
2. Set up a shopping cart on your website and a sales letter page so you can easily sell your
products without needing to talk to each potential buyer.
3. Set up an automated email system to send your new customer instructions on how to
access their purchase and create a secure area of your website where they can access
everything, even if you are on holidays.
So How Do You Get Commitment Online?
Master the most efficient ways to create information products and leverage your expertise.
Learn how to write compelling sales copy so you can explain the benefits of your programs.
Set up a shopping cart and merchant facility to take sales
If you aren’t ready to create your own products yet, sign up to be an affiliate for other
people you respect and sell their products to your subscribers in return for a commission.
Continue to survey and communicate with your customers to find out what further products
and services they want you to provide.
Invite your JV partners to help you launch your programs with a step-by-step launch. This is
a great way to put you on the map at the same time as selling more of your programs.
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Step 5 and the 4 Star Types
Star Gazer
It can be tempting to not start creating your tribal Platform until you have created your products and
have all your ducks in a row (is that phrase used outside of Australia?). As a Star Gazer you need to
start focusing on building your mailing list as fast as you can. This is because, once you have a list of
people who have subscribed to your list for help on your niche topic, you can survey them to find out
what problems they most need help with. You can then create your products on these topics first and
you already have people to sell to. So focus on setting up a simple blog, offering a valuable gift and
get out there and start flirting!
Shooting Star
My advice to you is similar to Star Gazers except for one thing. Unless your expertise is with web
design, don’t use your energy and time learning how to set up your blog and email system. Outsource
this to someone who knows how to do this well and actually enjoys it. Instead focus your time, energy
and emotions doing what you do well.
Star Blazer
As I mentioned earlier, we want to find you the first few clients you can work with personally to test
drive your new system, get you some raving testimonials and get you some cash. You don’t need to
have your entire system set up to do this. You can take your first payments offline and explain your
programs over the phone or with a word document. So you need to focus on setting up a simple web
presence with a blog and get out there and flirt big time. This is how you will find your first few
customers. This will give you the cash to outsource someone else to set up your tribal Platform for
you.
Super Star
You already have customers ready to buy your programs so, after you have outsourced someone to
build your web site for you I recommend you focus on the commitment part of your Tribal Platform.
That’s because the sooner you have programs ready to offer to your loyal customers, the sooner we
can free up your time. You can focus on flirting and getting more subscribers on your database when
your outsource team has set up your website and email system for you but let’s make the most of the
existing and loyal customers you already have. Then let’s build you a team and get you a holiday!
When you come back refreshed, you can focus on strategies to launch your new program to your JV
partners’ customers.
If you’re reading this report because a friend passed it on, and you haven’t done The Quadrant
Quiz yet I recommend you head over to www.TheQuadrantQuiz.com now. It will only take you a few minutes and we’ll let you know where on the Success Quadrant you fall.
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Step 5 (and a half): Surround Yourself
With a Support Network To really shine, every successful business owner knows they cannot do
everything themselves. Even if they work from home on their own (which
is what I do and what many of the successful business people I have
interviewed do) they take responsibility for creating their own support
team. They don’t do this passively. They actively create support in the
following 3 areas:
Create a team of people who love doing what you find tedious.
Even when you are first starting out and cash flow is tight, you can still
start to build a team. My only regret is I did not bring on my first virtual
assistant earlier. As it was, I could only afford her for about 4 hours per
week but, because I gave her the jobs that totally drained my energy and enthusiasm, I freed up far
more than 4 hours of my time each week. I spent this on tasks that would result in increased income.
Invest in a mentor
The best leaders are also the best students and successful business people recognize they will
always have areas to master and develop as their business grows. Often they will have multiple
mentors to guide them in different areas they wish to develop and they continually invest in
themselves. I regret not investing in a mentor earlier in my business. It was false economy. I thought I
was saving money doing everything on my own but in hindsight I would have saved myself easily
$60,000 in costly mistakes and bad decisions and at least 2 years of poor profit. Now I constantly
invest in mentoring programs on the topics I need to master and invest in a private mindset coach to
keep me focused on my vision.
Create a Peer Mastermind Group
Business can be quite isolating when you are the owner. This is especially true if you work on your
own at home but is also true if you have staff as they will never truly understand the frustrations and
celebrations of the owner. Successful people surround themselves with peers who expect them to be
better than they think they can be themselves. They also hold each other accountable, listen to
frustrations and are there to celebrate the wins you have that other people just don’t get. The best
mastermind group is run with a structure that ensures each person is heard and also held
accountable.
So How Do You Surround Yourself With a Support Network?
Identify the tasks that drain you and outsource to someone else, even a few hours per month
Investigate mentors who have already achieved what you want to do and follow their advice.
Invite business owners you trust to join you in a mastermind group and meet every 2 weeks
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Step 5 (and a half) and The 4 Star Types
Star Gazer
Until you are clear on the focus of your business you will not need to create a team. You do need to
actively create a mastermind group as it can be very easy for you to lose focus and not move forward
in business. You need people to hold you accountable more than any other Star Type. You will save
yourself a lot of wasted time by investing with a mentor. I know cash flow is tight for you so get on the
mailing lists of the mentors you would like to work with and invest in any of the programs that fit your
budget. Look for programs with payment plans or membership fees so you don’t have to find a lump
sum of cash and put more pressure on yourself. Most mentors give great value on their blogs and
newsletters. The secret is to take massive action on what they share.
Shooting Star
Finding great people for your future team is important for you but be careful you don’t get them
creating your business platform before you are clear on the value you will bring to the market.
Investing in a mentor is definitely the best investment you can make but don’t be tempted to invest in
programs that are designed for people who are already clear on their niche and unique offering. This
will only frustrate you further. Invest in help to get clear on your offering and then you can spend
money on learning specific strategies. A peer mastermind group will hold you accountable and keep
you focused.
Star Blazer
You may not think you can afford team support at the moment but don’t put it off. Even an hour each
week will free you up incredibly. Importantly, having someone to schedule appointments for you will
make you less accessible to the people who may be used to getting your attention for free. A mentor
will be the best investment for you because you are already clear on your unique value which means
you can implement faster and get a return on your investment faster. As with Star Gazers, look for
programs with payment plans and also great free resources you can take action on. Focusing on
enrolling your first paying clients into a personal program will bring you the cash you need to invest in
further support. As with all Star Types, a peer mastermind group is essential.
Super Star
Attracting a wonderful team of people to you is essential for Super Stars. Give them small tasks at
first to see if they are reliable, then gradually increase what you delegate to them. Investing in a
mentor is essential for you and often you are best to look for program options that may cost more, but
give you closer access to the mentor. This will save you a lot of time, which is the commodity you are
most short of. So if you’ve found the right person (or people) but they don’t advertise closer access to
themselves, ask what they can do for you. A peer mastermind group is essential and make sure it is
comprised of other Super Stars who can understand the unique pressures you have.
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1 Page Action Plans
For Each Star
on
The Success Quadrant
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Star Gazer
Focus your time on getting clarity on your existing skills, experience and
passions and what value you can bring to your market
If you narrow down your topic but are still not sure on your value, start a
blog to give you a focus and write and research on your passion.
Get inside the minds of your potential avatar. Research online and offline to understand their
frustrations and needs
Don’t wait to have everything perfect before you start building your list. It may take you a while
to get your first product up and running so list building is your priority while you set other things
up.
Create a great product to offer as an incentive for people to join your list and get out there and
start flirting!
Once you have 100 people on your mailing list, send them a short survey via email to ask them
what help they need.
Bring in cash by selling other people’s products as an affiliate
Bring in cash by developing your signature system and refine it by providing a service 1 on 1 –
make sure you charge for this.
If you do not have the expertise yourself, position yourself as “the reporter on a mission”
If you do not have cash to outsource, learn how to set up a free blog using wordpress. If techy
stuff freezes you in your tracks you have 2 choices: find someone to do it for you or get over it
and learn! You can literally have a blog up and running in an hour by following simple video
instructions.
As your confidence increases and your understanding of your market increases, start
implementing the other strategies recommended for the other Star Types.
Create a support group quickly to keep you accountable and focused. I suggest a local or
remote mastermind group.
Invest with a mentor if you can. It will save you a lot of time (and tears).
Keep the following quote in mind: F.O.C.U.S. (Follow One Course Until Successful)
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Shooting Star
Focus your time on getting clarity on your existing skills, experience and
passions and what value you can bring to your market
If you narrow down your topic but are still not sure on your value, start a blog to give you a
focus and write and research on your passion.
Get inside the minds of your potential avatar. Research online and offline to understand their
frustrations and needs
Don’t wait to have everything perfect before you start building your list. It may take you a while
to get your first product up and running so list building is your priority while you set other things
up.
Create a great product to offer as an incentive for people to join your list and get out there and
start flirting!
Once you have 100 people on your mailing list, send them a short survey via email to ask them
what help they need.
Define your signature system and recruit your first few personal clients so you can test out
your system, refine it and then expand with integrity.
If you do not have the expertise yourself, position yourself as “the reporter on a mission”
Don’t spend your time learning how to set up a blog and other techy stuff. Pay someone else
to do this for you but make sure they teach you how to update it yourself. You need to stay in
control but don’t need to know how to establish everything.
As your confidence increases and your understanding of your market increases, start
implementing the other strategies recommended for the other Star Types.
Create a support group quickly to keep you accountable and focused. I suggest a local or
remote mastermind group.
Invest with a mentor, especially to help you get clear on your unique positioning in your market
place. It will save you a lot of time (and tears).
Keep the following quote in mind: F.O.C.U.S. (Follow One Course Until Successful)
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Star Blazer
Do a huge brain dump to identify all the different steps you follow to get a
result for a client.
Refine your personal story that will differentiate you in the market. What is
your before, your changing defining moment and your inspiring after story?
Get inside the minds of your potential avatar. Research online and offline to understand their
frustrations and needs
Look at your existing customers to identify a profile of your most profitable avatar.
Develop your unique branding language for your Signature System.
Raise your prices!
Define your signature system and recruit your first few personal clients so you can test out
your system, refine it and then expand with integrity.
Create your marketing package to be an awesome teleseminar guest.
Set up a blog and set list building as your priority while you set other things up.
Create a great product to offer as an incentive for people to join your list and get out there and
start flirting!
Once you have 100 people on your mailing list, send them a short survey via email to ask them
what help they need.
Bring in cash by developing your signature system and refine it by providing a service 1 on 1 –
make sure you charge for this.
If you do not have cash to outsource, learn how to set up a free blog using wordpress. If techy
stuff freezes you in your tracks you have 2 choices: find someone to do it for you or get over it
and learn! You can literally have a blog up and running in an hour by following simple video
instructions.
As your confidence increases and your understanding of your market increases, start
implementing the other strategies recommended for Super Stars.
Create a support group quickly to keep you accountable and focused. I suggest a local or
remote mastermind group.
Invest with a mentor if you can, especially one that can help you leverage your existing
intellectual property in a unique package. It will save you a lot of time (and tears).
Keep the following quote in mind: F.O.C.U.S. (Follow One Course Until Successful)
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Super Star
Do a huge brain dump to identify all the different steps you follow to get a
result for a client.
Refine your personal story that will differentiate you in the market. What is
your before, your changing defining moment and your inspiring after story?
Get inside the minds of your potential avatar. Research online and offline to understand their
frustrations and needs
Look at your existing customers to identify a profile of your most profitable avatar.
Raise your prices 20% so you can afford to let your least profitable clients go and free up time
to expand your business.
Define your signature system and develop your unique branding language for your Signature
System.
Create a series of product and service offerings, ranging from free, to low cost to high priced,
so each flows logically onto the next.
Create your marketing package to be an awesome teleseminar guest.
Don’t spend your time learning how to set up a blog and other techy stuff. Pay someone else
to do this for you but make sure they teach you how to update it yourself. You need to stay in
control but don’t need to know how to establish everything.
Set up a launch of your programs so you can hit the internet in style.
Set up a Project Automate Me so you can have a well deserved holiday.
Create a support group quickly to keep you accountable and focused. I suggest a local or
remote mastermind group consisting of other Super Stars.
Invest with a mentor, especially one that has packages that give you access to them one-on-
one as a premium client. It will save you a lot of time (and tears).
Keep the following quote in mind: F.O.C.U.S. (Follow One Course Until Successful)
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What Next? I hope you have great value from this blueprint. I know I enjoyed writing it.
It is one thing to learn, take notes and make plans. It is another to actually do something!
If there is just one thing you take away from this report, it is the need to take action. Even small
steps are better than big intentions. Every time you take an action, no matter how small, you are
moving closer to creating the time and financial freedom a passionate and profitable business can
give you.
If you are serious about taking your business to the next level, I am here to help you.
Here’s how I can help you NOW
Step1: Now you’ve read The Success Quadrant Blueprint, come back to the free training page
and leave a comment or questions. Here’s a few suggestions:
Share your biggest ah-ha
Share what Star Type you are and if you agree or not
Tell us a bit about you and your business and how you intend to use the ideas in this blueprint
to grow your business
Share 1 action you will take this week from what you learned
Ask questions and I’ll come back and help you
Step 2: Watch the next training video
I’ve created a series of totally free, content rich training videos for you. I’ll send you links to them over
the next few days but if you’ve got time, you can go and watch them now. There are links to them at
the top of this page. They are total content, no fluff and designed for you to be able to implement
immediately.
Step 3: Check out our Mentoring Programs
If you’re serious about creating success then my team and I are here to help you.
All our mentoring programs are based on the Romance Your Tribe model I have introduced in this
blueprint. Check out this page where I outline the different programs we have to help you and to help
you choose the best option for you. You’ll see we have programs to suit most budgets and business
levels.
You can check out all the details and read what people enrolled in the program have to say over here.
I’m looking forward to helping you.
Janet