Janie Smith5112 Kaplan Drive 9197983224Raleigh, NC 27606 janiem_smith@yahoo.com

PROFESSIONAL SUMMARY

Regional Trainer and Sales Manager with over 20 years of customer service experience. Known for having a positive and productive attitude and demonstrating excellence every day. Throughout my career I have consistently delivered extraordinary customer service and exemplary training and developing skills, while being a strong support to associates throughout the region. Objectives include investing more time and efforts toward training and developing talents as well as providing more extensive support to the company and associates by moving into an associate relations role.

SKILLS / STRENGTHS

Strong communication, interaction and relationship-building skills acquired through experience in sales, marketing, and through customer-service positions, volunteer work, and coaching activities.

• Successful leader, equally effective as member of a team• Highly organized, able to multi-task and accomplish multiple objectives• Able effectively communicate and interact with people from diverse nationalities• Onboarding new hires• Applicant Tracking System (ATS)• Billing/Payments• Direct Mail Communications• Reconciliation and Deposits• Learning Management Systems (LMS) / Computer-Based Training• Workforce Management (WFM)• Experience planning and implementing programs and projects• Thorough knowledge of Microsoft Word and Excel

EDUCATION

Bachelor of Business Administration, Human Resources Management Expected Graduation in 2018Strayer University, Raleigh NC

PROFESSIONAL EXPERIENCE

Food Lion, Raleigh-Durham, NC 1998-Present

Regional Lead Trainer-Department Sales Manager

• Provide extraordinary customer service – • Supervise associates- responsible for eleven associates, in a customer service oriented

business, ensuring production standards are met, as well as providing continuous in house training and development to help ensure associates are in compliance with company standards, safety standards, and working as efficient as possible while keeping morale up within the department.

• Food Safety and Service –Ensuring that the department and associates are in compliance with the company’s established food safety guidelines as well as the county guidelines. This is important for the safety of the public as well as associates.

• Train external management including store managers, assistant managers and newly hired

department managers, subject matter expert. Provide feedback to corporate in order to help develop training guides for use companywide.

• Responsible for Financial Results- Highest distribution in the region, consistently achieved increased sales/profitability in struggling departments

• Merchandising-Sales, Ordering, Scheduling, Inventory, Labor Management• Cake Decorating/Baking• Travel• Regional email communications• Record Keeping including known loss reports, production guides, daily sales and shrink, time

and temperature logs, invoices.• Profit/Loss Statements

ADDITIONAL EXPERIENCE

Retail Grocery Chains- Harris Teeter, Lowe's Foods- retail management

Nationwide Insurance- Administrative/Clerical duties

Xerox-Tech Support- High volume call center

CERTIFICATIONS & LICENSURES

NC Property/Casualty Insurance License

ServSafe Certified

SafeMark Certified

PERSONAL INTERESTS

Community Service-Participated In:Toys for Tots, Mentoring, Thanksgiving Meals, Fill Backpacks, Cuts for Kids, Children's Miracle Network

Praise and Worship LeaderMissionary

REFERENCES

Josephine Madrid- Human Resource Manager-585-765-1511Arnessa McMillian Ministry Leader- 910-988-1230Amy Bowling-Talent Development- 919-604-0927Chanda Stewart-Green- Amica Insurance- 919-971-3291Shari Workman Store Manager Food Lion-919-810-0437Robin Wilkins RTI Surveys-919-673-7663Angel McGee Store Manager Harris Teeter-919-669-6276Kellie Strickland Food Lion Associate-919-279-7841