Janie Smith, BBA,HRM

5112 Kaplan Drive ▪ Raleigh, NC 27606 ▪ C: (919)798-3224 ▪ Email: janiem_smith@yahoo.com

 

Key Skills

Training & Development

Supervisory

Inventory Management

Ordering

Shipping/Receiving

Recordkeeping

Standard Practice Policies & Procedures

Employment Laws

Union Experience

Organizational Management

Benefits/Payroll Administration

Team Building/Morale

Building

OJT On The Job Trainer

Legal Compliance

  REGIONAL LEAD TRAINER, RETAIL PROFESSIONAL / DEPARTMENT SALES MANAGER

 Results driven, highly skilled individual with a well-rounded Retail, Training & Development background and pursuing a Bachelor’s Degree in Human Resources Management. Seeking to convert these strengths into a professional position that will enhance my career-oriented skills. Objectives include investing more time and efforts toward training and developing talents as well as providing more extensive support to the company and associates by moving into an associate relations role.

TRAINING and DEVELOPMENT EXPERIENCE

Regional Lead & Trainer Mid-Atlantic Division Region 4 Cary/DurhamMay 2012 – Present

Department Sales Manager:

Duties assigned by the Department Sales Manager to Include but not limited to: Provide extraordinary customer service – Supervise associates- responsible for eleven associates, in a customer service oriented business, ensuring production standards are met, as well as providing continuous OTJ training and development to help ensure associates are in compliance with company standards, safety standards, and working as efficient as possible while keeping morale up within the department.Food Safety and Service –Ensuring that the department and associates are in compliance with the company’s established food safety guidelines as well as the county guidelines. This is important for the safety of the public as well as associates. Train external management including store managers, assistant managers and newly hired department managers, subject matter expert. Provide feedback to corporate in order to help develop training guides for use companywide. Responsible for Financial Results- Highest distribution in the region, consistently achieved increased sales/profitability in struggling departmentsMerchandising-Sales, Ordering, Scheduling, Inventory, Labor ManagementCake Decorating/Baking/Specialty CheesesTravelPerformance appraisalsRegional email communicationsRecord Keeping including known loss reports, production guides, daily sales and

Food Safety

Customer Service

Collections

Employee Development &

Training

Employee Relations

Versatile

Highly Organized

Proactive

Workforce Management

Onboarding

Billing/Payments

Community Relations

EducationStrayer University,

Raleigh, North Carolina, 2015– Present Expect

Graduation 2018

BBA, Human Resources Management – Honor Student

Professional Training

shrink, time and temperature logs, invoices.Profit/Loss Statements Notable Recognitions include- Increased Profits, Reduced Shrink, Outstanding Performance Awards for Customer Service, Exceeds Expectations Performance Appraisals

Food Lion, Morrisville, NC 27560January 1998 – Present

Shift Supervisor

Duties Include but not limited to: Supervising associates, cash handling, pick-ups, reconciliation, customer service, receiving vendor deliveries, safe verification, cash audits. Manager on duty, overrides, issue resolution, price changes.

Rite Aid PharmacySeptember 2016-Present

Receptionist:

Duties Include but not limited to: General clerical/office duties, open and close the office. Collections, Billing and Payments, daily reconciliation, bank deposits, explain customer bills and coverage, notating accounts, support staff, greet clients and direct them to the appropriate agent, filing and inputting information in excel spreadsheet, commercial and personal accounts, managing mail and direct incoming calls on a multiline phone system.

Nationwide Insurance, GarnerJanuary 2011 – 2012

Call Center Tech Support Agent:

Duties Include but not limited to: Provide excellent customer service, explain bills, accounts, and services to customers. High volume call center, sales, notating accounts, listening to quality on calls, provide technical support and troubleshooting to repair mobile devices. Effectively communicate instructions and directions over the phones, shadow and coach new associates

Xerox, Cary, NC2009-2010

REFERENCES AVAILABLE UPON REQUEST

Courses

Licensed NC Property & Casualty

Insurance

Safe Mark Food Safety & Sanitation

SafeServ Food Safety & Sanitation

Technical and Computer Skills

ACIS (Assisted Computer Inventory System)

LMS (Learning Management System)

CBT (Computer Based Training)

DOCview web (Document Viewer)

WFM (Workforce Management) Microsoft Office PeopleSoft Kronos 

Applicant Tracking System (ATS)

Microsoft OutlookMicrosoft Office

RF Handheld Units

Online Ordering