Jason Mitchell | Director of Professional Servicestypefiwebcontent.s3.amazonaws.com/UserConference/2016/... · 2016. 4. 13. · © 2016 Typefi Systems Pty Ltd and its licensors. All

© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com

Jason Mitchell | Director of Professional Services



+ Target users outside the

primary channels

+ Reach more people more

quickly


+ Support platform

+ Voice time

+ Personal, knowledgeable assistance

+ Dedicated to solving the right problem


Split between 50 customers

4,878 Hours

© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com





+ Sri Lankan-based support team

+ Scale through 2016

+ Provide 24/7 support by end of the year



An opportunity to create a customer support solution

that:

+ Integrates with Typefi 8

+ Gives us a richer visibility of customer service

+ Puts more information at the customer’s fingertips

+ Makes life easier


+ Mobile access

+ No log in required

+ Clear and uncomplicated interface

+ Automated nudges for us and you

+ Knowledge platform

+ Support communities


+ Global prioritisation

+ SLA driven

+ Automated assignment

+ Clear reporting. How well do we do as a team, as

individuals and per customer


+ Final configuration March

+ Sign up as a beta volunteer to

start testing April

+ Roll out across customer base

in early summer

We

need

you!


+ Available for those renewing in 2016

+ Aligned to cloud and workgroup licenses

+ Do More .


Documents

Jason Mitchell | Director of Professional Servicestypefiwebcontent.s3.amazonaws.com/UserConference/2016/... · 2016. 4. 13. · © 2016 Typefi Systems Pty Ltd and its licensors. All