JEFFREY MARK CROSS

44101 MICHIGAN AVE. APT 3 CANTON, MI 48188

(734) 679-6295 ▪ ChaplainCross@gmail.com

Nov 2015 – Present VA Ann Arbor Healthcare System Ann Arbor, MI

Security Assistant

Provide security monitoring, dispatch, voice, data communication, and support services to include intrusion, environmental, fire, and medical alarms. Dispatch emergency responders and maintain the communications flow of voice radio traffic among police units operating on patrol and at stationary posts. Communicate using approved radio techniques and assure proper radio procedures are followed. Operate and monitor security camera system in excess of 700 cameras. Provide superior customer service by processing incoming phone traffic, tactfully and effectively assessing caller's needs, resolving their problems, or directing them to the appropriate clinic or office.

Nov 2007 – Dec 2016 United States Army Reserve (Retired) Inkster, MI

Chaplain Candidate

Qualified spiritually, morally, intellectually and emotionally to serve as a chaplain in the Army. Sensitive to religious pluralism and able to provide for the free exercise of religion for all military personnel, their family members and civilians who work for the Army. Provide religious ministry, counseling and advice in matters pertaining to religion, morals and morale. Facilitate a full program of religious ministries, including marriage and family workshops, suicide prevention training events, counseling, religious education and special events.

Feb 2014 – Aug 2015 John D. Dingell VA Medical Center Detroit, MI

File Clerk – Health Information Management

Receive, scan, index, file and retire hard-copy medical health documents using various PC applications including the Veterans Health Information Systems and Technology Architecture (VistA), Computerized Patient Record System (CPRS) and DocManager. Safeguard customer personally identifiable information (PII) in compliance with applicable HIPAA directives.

Aug 2003 – Jun 2012 First Baptist Church of Canton Canton, MI

Associate Pastor / Music Director

Develop, manage and direct a blended music program consisting of 40-member adult choir and 15-member orchestra. Work independently in the accomplishment of a wide variety of duties, including setting priorities, coordinating, and organizing work in order to meet deadlines. Teach a variety of classes ranging from children to adults. Provide counseling services to church members on marriage and a variety of other spiritual or religious issues. Design, install, and maintain a Microsoft Small Business Server with 14 workstations, including all peripheral equipment. Purchase and perform upgrades and repairs on computer, lighting and sound equipment as necessary. Design and install a complete video projection system and digital signage system.

Dec 2000 – Aug 2003 ADT Security Services Jacksonville, FL

Resale Sales Specialist

Work in a call center environment, processing incoming telephone calls for customers interested in reactivating existing ADT security systems. Assess customer needs and pass qualified sales leads to sales professionals. Set in-home appointments for potential customers to meet with a security professional. Communicate effectively and professionally with employees at varying grade levels. Answer questions and direct customers with difficulties to the appropriate office for resolution.

EXPERIENCE

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Sep 2000 – Nov 2000 Ingram Motor Sales Jacksonville, FL

Collections Associate

Assist high-risk credit customers in financing a vehicle that meets their needs. Examine consumer credit reports and make determinations based upon ability to pay. Contact customers who have delinquent accounts assisting them in making payment arrangements. Prepare overdue accounts for legal action. Skip-trace and recover vehicles as required. Perform maintenance and upgrades for all computers and associated peripherals.

Feb 1999 – Sep 2000 Office Depot Jacksonville, FL

Consultative Sales Specialist

Act as computer consultant for customers, helping them determine which products will best meet their needs. Identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution. Provide detailed information on use of computers, printers, and all associated peripherals. Advise customers on software and networking solutions for their home or business.

Jul 1998 – Feb 1999 Computer Directions and Paging Jacksonville, FL

Computer Technician/Sales Representative

Troubleshoot customer computers and repair as necessary. Interact directly with customers to determine their computing needs. Build from components a complete computer system, install required hardware and software. Design and build small-business networks. Instruct customers in use of hardware and software, and provide onsite installation, repair, and technical support.

Jul 1997 – Jul 1998 Anderson Radio, Inc. Bay City, MI

Two-Way Radio Technician

Install, align, and perform maintenance and repairs to component level on a large variety of mobile and base station radios, antenna systems, paging terminals, and power supplies. Maintain computer network, including maintenance of IBM PC’s to board level. Perform computer memory, video, hard-drive, controller, network adapter, and motherboard upgrades. Repair and maintain video surveillance systems.

Feb 1996 – Jul 1997 Midland Chemical Company Midland, MI

Sales Representative

Assist customers in choosing the best selection of cleaning chemicals, waxes, floor strippers, polishes, lubricants, paper products, matting products, packaging supplies, and cleaning equipment to meet their building maintenance needs. Train customers in many aspects of building maintenance. Design, build, and maintain a Windows 95 peer-to-peer network with six computers and four printers.

Nov 1992 – Feb 1995 USAF Element Kolsås Com, Norway

TARE Maintenance Supervisor

Strict attention to detail and technical flexibility allowed me to perform a combination of duties in three different work centers. Completed training at the top of my class for the Status Control Alerting and Reporting System (SCARS), a NATO Communications and Information Systems Services Agency command and control system. Completed work center proficiency training in half the allotted time. Backfilled cryptographic equipment technician position due to manning shortages. Senior maintenance supervisor for the Telegraph Automated Relay Equipment (TARE). Perform hardware and software upgrades to desktop computers.

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Oct 1986 – Oct 1992 8th Space Warning Squadron Eldorado AFS, TX

Shift Supervisor, Cryptographic Maintenance / Communications Center

Work in a high-stress environment as the only military maintenance technician. Troubleshoot, identify, maintain and repair critical communications equipment sending intercontinental ballistic missile warning information to NORAD and National Command Authorities with an availability rating of over 99 percent. Fill minimum manning position as communications center operator, providing customers with the quickest possible response on high-precedence messages. Performed extra duty TEMPEST Technical Quality Assurance Evaluator, ensuring maximum compliance with all applicable regulations and technical orders.

Sep 1985 – Sep 1986 2146th Information Systems Group Osan ABS, Korea

Secure Communications Technician

Maintain and repair COMSEC voice and data encryption equipment to component level. Use appropriate test equipment to perform system-level troubleshooting and isolate faulty elements. Troubleshoot system outages and bring equipment to operational status with a minimum of downtime. Oversee the management of spare expendable components and work center tools. Moody Theological Seminary

Master of Divinity (2012) United States Army Reserve

Chaplain Initial Military Training (2009)

Chaplain Basic Officer Leadership Course (2011)

Ask, Care, Escort, (ACE-SI) Train the Trainer Trinity Baptist College

Bachelor of Arts – Pastoral Theology (2003)

Ordained (2003) Motorola

R56 Installation Standards

Antenna System Fundamentals

Motorola Trunked Central Controller United States Air Force/NATO (Dec 1984 – Jun 1995)

SCARS II A-site maintenance (mainframe computer network)

Noncommissioned Officer Leadership School

Noncommissioned Officer Preparatory Course

Secure Communications Equipment Repair Course

Various secure voice/data communications equipment High School – Sheridan Road Christian School (1984)

EDUCATION