Jeffrey T. Bowman President and Chief Executive Officer

Global Employee Message – November, 2012

Crawford & Company

Superstorm Sandy Impact

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Crawford & Company

A SUPER Sandy Catastrophe Response!

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Contents Services

CAT Services Vehicle Services Connection

Marine & Transportation Services

U.S. & Canada ClaimsAlert℠

Global Technical Services

ProAct Induction Center

Contractor Connection℠

Crawford & Company

Third Quarter Financials Comparison

Third Quarter 2011

• Revenues: $283 M

• Net Income: $15M

• CRDB Earnings per Share: $0.28

Third Quarter 2012

• Revenues: $302M

• Net Income: $18M

• CRDB Earnings per Share: $0.33

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Crawford & Company

Third Quarter 2012 Business Summary

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• Legal Settlement Administration results reflect heavy activity related to Deepwater Horizon class action settlement

• Continued improvement in Broadspire performance

• Flooding claims in Thailand and Australian weather events drove EMEA/AP results

• Sequential improvement in Americas driven by Hurricane Isaac

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Crawford & Company

Crawford Operational Focus

• Capitalize on the strengths of our global footprint

• Continue to increase technological integration & innovation

• Grow revenue & improve operating margin

• Return Broadspire to profitability

• Generate healthy cash flow & reduce debt

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GEM Team Welcomes

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Emanuel “Manny” Lauria EVP

Global Client & Business Development

•Global Sales & Marketing

•Global Account Management

•Multinationals

•Sales Teams

Vince Cole EVP

Strategy & Performance Development

•Financial Planning & Analysis –

Performance

•Project Management

Crawford & Company

Common Global Professional Designations (not an all-inclusive listing)

• Associate Chartered Institute of Loss Adjusters (ACILA)

• Associate in Claims (AIC)

• Associate in Insurance Services (AIS)

• Associate in Risk Management (ARM)

• British Damage Management Association Insurance Technician (BDMA Ins Tech)

• Canadian Certified Rehabilitation Counselor (CCRC)

• Canadian Human Resources Professional (CHRP)

• Canadian Occupational Health Nurse (COHN)

• Canadian Registered Safety Professional (CRSP )

• Canadian Risk Management (CRM)

• Chartered Accountant (CA)

• Chartered Insurance Professional (CIP)

• Chartered Insurance Operations Professional (CIOP)

• Chartered Loss Adjuster (CLA)

• Certified Case Manager (CCM)

• Certified Disability Management Specialist (CDMS)

• Certified Fire and Explosion Investigator (CFEI)

• Certified Fraud Examiner

• Certified Information Systems Auditor

• Certified Internal Auditor

• Certified Public Accountant (CPA)

• Certified Rehabilitation Counselor (CRC)

• Certified Vocational Evaluator(CVE)

• Certified Vocational Professional (CVP )

• Certificate from Chartered Insurance Institute (Cert CII)

• CRRN - Certified Rehabilitation Registered Nurse

• Chartered Property Casualty Underwriter (CPCU)

• Diploma from Chartered Insurance Institute (Dip CII)

• Entry Level Qualification for Chartered Institute of Loss Adjusters (Cert CILA)

• Fellow Chartered Insurance Professional (FCIP)

• Fellow Canadian Risk Management (FCRM)

• Fellow Canadian Independent Adjusters Association (FCIAA)

• Fellow Chartered Loss Adjuster (FCLA)

• I-Car Gold

• Occupational Therapist (OT )

• Property Technical Certification (PTC)

• Registered Rehabilitation Professional (RRP)

• Registered Vocational Professional (RVP)

• Senior Human Resource Professional (SHRP)

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2012 Global Day of Service 1000 volunteers/63 projects/in 20 countries

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Crawford & Company

THANK YOU!!!

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To learn more visit the following:

Crawford website: http://www.crawfordandcompany.com/

Investor Relations web page:

http://www.crawfordandcompany.com/about-us/investor-relations.aspx

Crawford Catastrophe Response web page:

http://www.crawfordandcompany.com/catastrophe-response.aspx