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Jen White, MS, SPHRMgr, Employee Engagement and Development
Methodist Peoria
April 17, 2012
In Peoria, we know recognitionis one of the most powerful drivers
of an engaged culture.We’ve known it since 1900.
It Starts at the Top
Employee Strategic Plan
All-Employee Meetings
- Offered 5x live & posted on ConnectMe- Linked to m, v, v, & strategic plan goals- Finance review, pt sat results, clinical key
indicators, IHS update, recognition & events- Random drawings for gift cards- CBC for active participation- “I Dialogue-ed with Debbie” pride stickers
QUARTERLY – NEXT IS 6/21
SPECIAL INVITATION ONLY!
- CEO Recognition of Top 1% Performers. Invite the best.
- This is a leader-driven celebration (Debbie style).
- Guests share stories and laughs, leave with $10 Subway cards and 5,000 CBC points.
- Expect appropriate hugging.
CEO Breakfast with Champions
LAST ONE WAS LAST WEEK – 4/12
Dining with Debbie: CEO Luncheon for
EmployeesNEXT IS 5/17
- This is a staff-driven celebration. Open to all!
- Employees email to reserve their spot.
- Typically casual Q&A.- Grass roots feedback and
suggestions are captured, and delegated for follow up.
Executive RoundingCOMING UP AGAIN – 4/26
And Bubbles Upfrom the Bottom
Team Appreciation Days(Thanking Everyone at Methodist)
LAST DAY OF EVERY MONTH- Jeans or fun scrubs
(team sticker required)- Free fountain soda/healthy
snack in Cafeteria- Random drawings for
PTO/ET, $25 Visa Gift Cards, event tickets…
11
THE LEADER’S JOB:
GUIDE PEOPLE TO
OUR INTRANET!
How do our team members know what’s happening?
https://intranet.mmci.org/
- Happy Anniversary! Card (Electronic) - Happy Birthday! Card (Electronic)- Happy Holidays $10 Kroger Gift Card (Electronic) - Service Awards (every 5 years of service)- 3 – “I Care” Employees of the Month (36 Yearly) - 3 – “I Care” Employees of the Year- 1 – Leader of the Year- 1 – Physician of the Year- 1 – Mentor of the Year- 1 – Mentee of the Year- 1 – Preceptor of the Year
“Corporate” Recognition
Introduced CBC, January 2009
- 257 awards were given 1/09- 2,637 awards were given 1/12
Introduced CBC, January 2009
WOW!
2009 2010 2011Someone
Who Cares 1,695 2,291 1,899
Patient Driven
1,294 1,528 1,905
Highfive 3,000 4,527 6,946
Total CBC Awards
19,199 32,133 34,753
Peer-to-peer
for Values
Leadership
for pt sat
Leadership
for Top 5%
CBC Facts
2009 2010 2011Total CBC
Gifts Redeemed
32 164 300
CBC Facts
EVERYONE HAS THE OPPORTUNITY TO RECEIVE POINTS
- Happy Anniversary (CBC & gift options)- Dialogue/Dining with Debbie- National Healthcare Week- United Way- Happy Birthday MMG- Workforce Commitment Survey/Ambassadors- Safety Resource Persons- Employee of the Year Voting- Special Recognition, like…
Magnet, Baldrige, Most Wired, NPSG, IHS Affiliation, 110th Birthday, Hi’ing Around Town, Beacon, Breakfast with Champions…
CBC Recognition
New Hires- New Employee Orientation Demo- Retention Surveys/Casey Fink Survey- NHS Roundtable- CBC Survey
New, Creative, CustomCBC Recognition
Wellness (It Pays to be Healthy)- Stairwell/Walking- Focus On You- Team Lean- Nutrition Know How
Quality and Safety - Near Miss Event in PEMENIC Reporting- Caught Being Safe- Fall Prevention
Department or Group Recognition- Need a spreadsheet that lists:
- Employee first name/last name/ID - # of CBC points- ‘Words’ for message
New, Creative, CustomCBC Recognition
WHAT ARE THE KEY PRIORITIES
IN YOUR DEPARTMENT?
HOW CAN YOU USE CBC TO ACHIEVE THEM?
1/12 – Leaders Were Asked
Can we have some kind of rapid
recognition CBC cards to use on-the-
spot…and maybe even give to select
staff so they can recognize excellent
performers in other departments?
Their Answer
3/12 We Delivered
You can’t motivate people. You can CREATE AN
ENVIRONMENT
that you think will be motivating, and hope people
choose to do the rest.
Food For Thought