JESSICA STAFFORD jestaff[email protected] 615-556-9788 jstafford0711 Summary Creative self-starter with bias towards proactive solutions missing out on the action of full time account management. I have worked as a freelance writer and creator since April 2015 and have enjoyed managing my own schedule; However, I miss the challenge of account management and the reward of building rapport, establishing long term relationships, and providing great client service. Skills Account Management Proactive communication Customer Relationship Management (CRM) Software Responding to Critical Issues Proactively Salesforce Customer Service Client Retention Sales Understanding key metrics Exceeding Sales Quotas Building Rapport After sales follow up Training and instructing Employment Lawyers, Land & Title Services, LLC. Murfreesboro, TN Front Office Administration; Client Support Mar 2014 to Apr 2015 Front oÔce administration and customer service for fast-paced, high volume real estate law Òrm with large account set including the USDA Managed team of title searchers, closing agents, and legal representatives to meet client deadlines Improved standardization, eÔciency, and proÒtability by implementing new processes and technology Served as liaison between multiple clients, Ònancial services representatives, real estate agents, and attorneys Scheduled, documented, organized travel and all business correspondence between various parties by utilizing CRM database Approved invoices and billing for completed projects, negotiated contract pricing with key vendors Document Technologies, Inc. Nashville, TN On-Site Account Manager Mar 2013 to Oct 2013 On-site account manager for 50 attorney corporate law Òrm Managed team of document processors, mail clerks, delivery agents, and hospitality staÐ to fulÒll client needs on short deadlines Increased DTI's share of in-house document processing by actively managing account through monthly meetings and business reviews with client Developed client speciÒc agenda based on client objectives Prepared and presented written reports of client activity during Client Review Meetings with DTI Regional Leadership Communicated and worked with IT team to implement solutions to complex legal needs, process service requests, and solve technical issues Center for Elder Veterans Rights, PLLC Nashville, TN Client Relationship Manager Jul 2012 to Mar 2013 Primary support and point of contact for C-level executives of 500+ nationwide accounts Focused on relationship management with key decision makers of independent and assisted living homes nationwide Increased clients' proÒtability by securing federal funding for assisted living tenants with military service history Trained clients' C-level executives on Veterans AÐairs law, qualifying process, and legal rights of tenants Independently saved thousands of applicants by proactively communicating proposed changes in VA policy through training management on critical qualifying procedures and requirements Best Buy Multiple locations (TN, CO) Sales Representative - Sales Lead - Assistant Manager Oct 2007 to Jul 2011 Sales and leadership in multiple departments: Wireless technology, home theater, computers Technology sales and relationship building by presenting in-depth knowledge of product features and solving technical issues Trained employees on retail pricing, sales goals, metrics, product troubleshooting, and customer service As Òrst "Connected World Specialist" nationwide, developed new training materials and processes later adopted by corporate nationwide Supervised inventory control, project management and merchandising Education Austin Peay State University BS Political Science 2012 Graduated Summa Cum Laude; Dean's List Recipient Primary Òelds of study: International Relations, Healthcare, Law

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Page 1: Jessica Stafford_Account Manager

JESSICA STAFFORD [email protected] 615-556-9788 jstafford0711

SummaryCreative self-starter with biastowards proactive solutionsmissing out on the action offull time accountmanagement.

I have worked as a freelancewriter and creator since April2015 and have enjoyedmanaging my own schedule;However, I miss the challengeof account management andthe reward of building rapport,establishing long termrelationships, and providinggreat client service.

SkillsAccount ManagementProactive communication

Customer RelationshipManagement (CRM) Software

Responding to Critical IssuesProactively

Salesforce

Customer Service

Client Retention

SalesUnderstanding key metrics

Exceeding Sales Quotas

Building Rapport

After sales follow up

Training and instructing

EmploymentLawyers, Land & Title Services, LLC. Murfreesboro, TNFront Office Administration; Client Support Mar 2014 to Apr 2015

Front o ce administration and customer service for fast-paced, high volume real estate law rm with largeaccount set including the USDA

Managed team of title searchers, closing agents, and legal representatives to meet client deadlinesImproved standardization, e ciency, and pro tability by implementing new processes and technology Served as liaison between multiple clients, nancial services representatives, real estate agents, andattorneysScheduled, documented, organized travel and all business correspondence between various parties byutilizing CRM databaseApproved invoices and billing for completed projects, negotiated contract pricing with key vendors

Document Technologies, Inc. Nashville, TNOn-Site Account Manager Mar 2013 to Oct 2013

On-site account manager for 50 attorney corporate law rmManaged team of document processors, mail clerks, delivery agents, and hospitality sta to ful ll clientneeds on short deadlinesIncreased DTI's share of in-house document processing by actively managing account through monthlymeetings and business reviews with clientDeveloped client speci c agenda based on client objectivesPrepared and presented written reports of client activity during Client Review Meetings with DTI RegionalLeadershipCommunicated and worked with IT team to implement solutions to complex legal needs, process servicerequests, and solve technical issues

Center for Elder Veterans Rights, PLLC Nashville, TNClient Relationship Manager Jul 2012 to Mar 2013

Primary support and point of contact for C-level executives of 500+ nationwide accountsFocused on relationship management with key decision makers of independent and assisted living homesnationwideIncreased clients' pro tability by securing federal funding for assisted living tenants with military servicehistoryTrained clients' C-level executives on Veterans A airs law, qualifying process, and legal rights of tenantsIndependently saved thousands of applicants by proactively communicating proposed changes in VApolicy through training management on critical qualifying procedures and requirements

Best Buy Multiple locations (TN, CO)Sales Representative - Sales Lead - Assistant Manager Oct 2007 to Jul 2011

Sales and leadership in multiple departments: Wireless technology, home theater, computersTechnology sales and relationship building by presenting in-depth knowledge of product features andsolving technical issues Trained employees on retail pricing, sales goals, metrics, product troubleshooting, and customer serviceAs rst "Connected World Specialist" nationwide, developed new training materials and processes lateradopted by corporate nationwide Supervised inventory control, project management and merchandising

EducationAustin Peay State UniversityBS Political Science 2012Graduated Summa Cum Laude; Dean's List RecipientPrimary elds of study: International Relations, Healthcare, Law

mailto:[email protected]

https://linkedin.com/jstafford0711