NARACOORTE HOTEL / MOTEL

JOB DESCRIPTION

Position : Duty Manager

Position objectives: To assist the Managing Director and Assistant Manager in the efficient

operation of the Naracoorte Hotel Motel at all times.

To specifically work in the operations of the Food & Beverage, Gaming, &

Administration departments helping ensure each department runs

efficiently, effectively and that the highest standards are maintained.

To further improve (specifically) the profitability of the Food & Beverage

Departments by driving sales.

Key responsibilities: Hands on and duty management of Food & Beverage, and Administration

departments. Specifically organisation and management of conferences &

functions. Support to the Managing Director & Assistant Manager in all

other hotel operations.

Bottle Shop

• Assist with ordering and stock control of product through the Bottle

shop

• Instigation of promotional ideas to drive Sales driving of sales

through the bottle shop

• Assist management of monies through the Bottle shop tavern

including daily balancing and reconciling of any over/unders

Billy Macs/Restaurant/Functions

• Assist with ordering of all beverage stock requirements through the

Food & Beverage outlets

• Assist rostering of all F&B staff to efficiently and effectively service

all requirements outlet requirements

• Assist with managing, motivating and mentoring all F&B staff to

ensure quality service is received by all Hotel guests at all times

• Ensure all employees work in a safe environment, and adhere to

OH&S policies outlined in the company policy document.

• Initiate in conjunction with the Assistant Manager & Managing

Director promotional ideas for the restaurant and tavern to drive

sales

• Assist in day to day management of monies through the outlets

including daily balancing and reconciling of any over/unders

• Ensuring all employees are informed of any changes to liquor

licensing or gaming legislation

• Maintaining adequate stock in Bistro Bar and communicating with

Assistant Manager when orders are required.

Gaming Room/ATM

• Assist in reporting of Gaming revenue as legislated and clearing of

monies daily.

• Assist in management of monies for the gaming room

• Assistance with daily balancing and maintenance of the ATM as

directed by the Managing Director or Assistant Manager.

Reporting

• Any reporting as requested by Managing Director, Assistant

Manager or Country Clubs Management

.

Organisational

Relationship: Reporting directly to the Managing Director and Assistant Manager, or

Country Clubs Hotels & Resorts Management as directed.

Assist in the management of all food & Beverage staff.

Working with the Kitchen, Housekeeping and maintenance staff

Extent of Authority : Responsible to help in the efficient management of the food & beverage

staff at the Hotel.

Authority and expectation to use your initiative in relation to resolving

guest issues and consulting the Managing Director for the authorisation to

issue refunds where appropriate.

Authority required prior to the booking or commitment for entertainment or

advertising in the Food & Beverage outlets.

Performance

Skills Standards: Commitment to providing quality customer service and continuous

improvement in all areas of responsibility

The efficient management of financial transactions, delegated projects and

employees

Quality, accuracy of work and timeliness in completion of tasks

Highest work performance

Gaming manager’s licence

Responsible service of Alcohol (SA)