The Brendoncare FoundationRole Profile

Job Title: Volunteering Manager - Clubs

Department Brendoncare Clubs, Central Office

Reports to: Head of Clubs

Job Requirements

Essential Proven ability to work with volunteers, groups, other agencies and individuals

Excellent verbal and written communication skills; confident presenter Up-to-date knowledge of issues relating to volunteering and volunteer

management Good computer skills – Word, Excel, Powerpoint and databases Driver and car owner for access to clubs Ability to work some evenings/weekends

Desirable Experience of promoting services to a range of client groups and building networks and local contacts to recruit volunteers

Good working knowledge of a wide range of communication media – including report writing and newsletter production

Volunteering experience

Job PurposeTo recruit volunteers for Brendoncare Club Services and ensure their experience is enjoyable and enables Brendoncare to deliver high quality services to Club Members. To promote the role of volunteering within Brendoncare.

Detailed Responsibilities

1. Volunteer Recruitment

1.1 Work with Locality Managers and volunteer teams to support them in attracting and recruiting club volunteers through local recruitment campaigns, road shows and providing publicity materials as required. Develop bespoke recruitment campaigns in areas where recruitment particular difficulties have been identified

1.2 Ensure recruitment process is managed effectively and potential volunteers are kept informed throughout. Ensure that pre-engagement DBS and reference checks are undertaken, working with the appropriate local manager to ensure that any anomalies or concerns are identified and addressed.

1.3 Work with Head of Clubs to plan volunteer recruitment for new clubs.1.4 Support recruitment for volunteers in other areas – eg administration, fundraising, media.

Volunteer Manager - Clubs Last Updated: August 2016By:Carole Sawyers

1.5 Promote and develop volunteering opportunities and maintain networks and information channels to identify potential volunteers, for example

Volunteering websites Local Volunteer Centres Community groups Schools and Colleges Local businesses and employers

2. Volunteer Management and Engagement

2.1. Ensure volunteers are provided with appropriate induction and training to effectively fulfil their role.

2.2. Maintain accurate records of volunteers (volunteer database) and information about their contribution to the organisation.

2.3. Develop and maintain good relationships with volunteers. Monitor and maintain the reward and recognition scheme for volunteers and arrange for the presentation of certificates and awards.

2.4. Communicate regularly with volunteers and ensure they are provided with up-to-date handbooks and guidance. Review and update volunteer role profiles as necessary.

2.5. Promote volunteer engagement by ensuring that volunteers have the opportunity to provide feedback and that their feedback is considered and appropriate action taken. Monitor exit questionnaires.

2.6. Conduct surveys and arrange volunteer forums/ events as required.2.7. Support Locality Managers in identifying and managing volunteer related issues. Provide

on-going support to volunteers, liaising with their local manager to identify and address issues that are causing concern.

3. Volunteering strategy and leadership

3.1. Uphold and champion the role of volunteers, both internally and externally, so that they feel respected and valued for their contribution to Brendoncare.

3.2. Co-ordinate activities with Volunteering Manager – Care Homes, to ensure Brendoncare Volunteering is promoted at local and national events.

3.3. Contribute to the Volunteer Working Group to ensure volunteering strategy is aligned with the overall company objectives.

3.4. To support the maintenance of the Investors in People accreditation and ensure the principles of the standard are followed at all times.

4. Corporate Responsibilities

4.1. All Brendoncare employees are expected to carry out their duties in accordance with all Brendoncare Policies, Procedures and Guidelines and in accordance with applicable legislation and regulation, in particular the Health & Safety Policy and Risk Assessments.

4.2. All Brendoncare employees have an individual responsibility to ensure that they report to their manager any concerns, big or small, in relation to safeguarding the vulnerable adults in our care from abuse in accordance with Brendoncare’s Safeguarding Policy and/or Whistleblowing Policy.

4.3. Promote Brendoncare’s charitable ethos, act as an ambassador for our services and support fundraising initiatives to maximise voluntary income for our charity.

No Job Description can cover every eventuality and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this document.

Volunteer Manager - Clubs Last Updated: August 2016By:Carole Sawyers

The Brendoncare FoundationCore Values

In all our recruitment for all positions we are seeking individuals who display the following core behaviours in their approach to their work:

All Staff

Brendoncare Core Values

Committed to ensuring that older people are respected and honoured as individuals and are cared for with dignity, respect, kindness and understanding. Is enthusiastic and committed to furthering the Charity's aims in putting the resident at the heart of all that we do.

Personal Qualities

A passionate advocate of quality services, caring, respectful, friendly, compassionate and warm. Chooses a positive attitude and brings fun to their work.

IntegrityDemonstrates a high standard of personal and professional behaviour and puts core values and ethics into practice. Treats all people with dignity and respect, promoting equality and diversity in all its forms.

Continual Improvement

Identifies problems and suggests solutions or seeks advice as required. Identifies opportunities to improve working practice, challenges appropriately and is prepared to raise concerns about quality, performance or safety.

Communication

Actively listens and encourages communication with residents (where applicable), is patient, polite and courteous. Shares information with colleagues at the appropriate level with due regard to confidentiality, completes required documentation in manner which is understandable, relevant, clear and concise.

Working with others

Works collaboratively, considering the impact of their actions on the team and the end result for the resident(s). Has a positive 'can do' attitude.

Self management

Demonstrates self awareness, willing to reflect on own performance and respond positively to feedback. Takes responsibility for own continuing personal development, willing to learn from and share experience with others.

Organisation Accommodates new and different requests by prioritising and reorganising workload or seeks assistance to maintain service levels. Is flexible and adaptable.

The following sections are only applicable to those staff with line/senior management responsibilityLine Managers

Leadership

Leads by example, providing timely constructive feedback, praise and recognition. Engages staff in decision making by consulting, involving and empowering them to effect change; where this is not possible takes responsibility for decision making and ensures understanding and commitment. Supports staff in their continuing personal development.

Management Identifies issues early and makes use of supervision and management intervention at the appropriate level, instigating HR Policy and Procedure where appropriate.

Governance Understands and utilises systems and processes to provide assurances that quality services to residents are being delivered and monitored.

Senior Managers

Strategy and Vision

Identifies future challenges and uses knowledge and evidence to improve risk management and develop strategies to adapt and improve services to residents and club members. Engages the Senior Team, Trustees and other key stakeholders in creating a shared vision which reflects the future needs of residents and club members.

Volunteer Manager - Clubs Last Updated: August 2016By:Carole Sawyers