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Chapter 8
Job Satisfaction, Commitment and Behaviors
PSYC 2171 Fall 2008
Job Satisfaction, Commitment and Behavior
Job Satisfaction
job satisfaction - the degree of pleasure an employee derivesfrom his or her job
•I/O psychologists have been studying this for many yearsWhy?
•Do you think the average job satisfaction in the U.S. has increasedor decreased over the years?
Job Satisfaction, Commitment, and Behavior
Job Satisfaction
Measuring Job Satisfaction:
Many measures of job satisfaction have been developed (e.g., Job Descriptive Index; Minnesota Satisfaction Questionnaire; Faces)
You can measure job satisfaction at two levels: Global job satisfaction (Overall, I am satisfied with my job) Job facet satisfaction (pay, supervisor, coworkers, working
conditions, etc.)
Multi-faceted nature of JS
W orkSatisfaction
PaySatisfaction
Prom otionSatisfaction
Supervis ionSatisfaction
C ow orkerSatisfaction
G enera lJob Satisfaction
Job Satisfaction, Commitment, and Behavior
Job Satisfaction
Predictors of Job Satisfaction:
Situational
Dispositional
Job Satisfaction, Commitment, and Behavior
Job Satisfaction
•Usually studied in relation to 3 outcomes•Performance
•Turnover
•Absenteeism
Job Satisfaction, Commitment, and Behavior
Organizational citizenship behavior -work behavior that goes above and beyond the required duties of the job (also called contextual performance; prosocial behavior, extra-roleperformance)
What kinds of things do you do on your job that go above and beyond your required duties?
Job Satisfaction, Commitment, and Behavior
Dimensions of citizenship behavior: altruism
conscientiousness
courtesy
sportsmanship
civic virtue
Job Satisfaction, Commitment, and Behavior
Why do people perform OCBs?
1. Dispositional origins:
•conscientiousness•agreeableness
Organizational Attitudes and Behavior
Why do people perform OCBs?
2. Situational origins:
•fairness perceptions
Other reasons?
Organizational Attitudes and Behavior
Organizational commitment - the extent to which an employee feels a sense of allegiance to his or her employer
Types of commitment:
•Affective
•Continuance
•Normative
How does each type relate to outcomes like performance,absenteeism and turnover?
SAMPLE ORGANIZATIONALCOMMITMENT ITEMS:
What kind of commitment do these items seem to be measuring?
I feel as if this organization’s problems are my own.
This organization has a great deal of personal meaning for me.
I would be happy to work at this organization until I retire.
I enjoy discussing my work organization with others.
SAMPLE ORGANIZATIONALCOMMITMENT ITEMS:
What kind of commitment do these items seem to be measuring?
Too much in my life would be disrupted if I decided I wanted to leave my organization now.
I was taught to believe in the value of remaining loyal to one organization
SAMPLE ORGANIZATIONALCOMMITMENT ITEMS:
Targets of Commitment
Coworkers
Supervisor
Organization
Profession