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JOHN E. HARDIN4011 BambergerSaint Louis, MO [email protected]
Summary of Experience
An Information Technology Network Administrator with 12 years of experience in high-profile, fast-paced environments demanding strong technical, organizational, interpersonal and communication
skills. Certified in Cisco Routing & Switching (2015), Microsoft Certified Professional (2014), CCNA Network Security (2015), A+ Computer Hardware (2014), and CompTIA Network Security
(2015). Proficiency in Wireless, VoIP, Hardware & software troubleshooting, PC repair & upgrades, and staff I.T. training.
Skills & Abilities
Career-long commitment to five-star customer service for all I.T. support issues / staff needs
Department management, Customer / Desktop support, Windows-training for staff of all skill-levels
Active Directory & Group Policy management
Audio/Visual presentation creation, setup & troubleshooting for fast-paced public events
NETWORKING: Designed efficient network TCP/IP topologies via IP subnetting, VLSM and Summary Routes;
configured industry standard protocols EIGRP, single-area and multi-area OSPF in a lab environment
Ensured automatic IP assignment for devices through Dynamic Host Configuration Protocol (DHCP) while reserving addresses for devices requiring static assignments in a lab environment
Allowed internal networks to reach the internet by configuring Static NAT (Network Address Translation) and Dynamic PAT (Port Address Translation) for private & public addressing in a lab environment
Configured WAN environment such as Frame Relay and PPP with CHAP for security in a lab environment
Ensured network security by developing and implementing extended Access Control Lists in a lab environment
WIRELESS: Configured basic wireless security, authentication & encryption for security of the network of the
Circuit Attorney’s Office of STL and Barnes-Jewish Hospital
Basic Wireless LAN configuration and troubleshooting of Access Points (autonomous & lightweight), and Wireless controllers for wi-fi access in a lab environment
Developed channel configuration and placement schemes to minimize interference and provide the best wireless performance; configuration skills with both the CLI and GUI in a lab environment
VOICE/UNIFIED COMMUNICATIONS: Configured voice routers for T-1, FXS/FXO and IP voice calls; set-up users, extensions, user
functionality, access control and security features in Cisco Unified Communication Manager/Call Manager (CUCM 9.1) applications; configuration skills with both the CLI and GUI interfaces in a lab environment
Configured Cisco Unity (voicemail) for clients, Mobility for 'single number reach' across office and mobile phones, and Presence in a lab environment
Professional Experience
Circuit Attorney’s Office St. Louis, Missouri I.T. Department Manager Dec 2008 – Jan 2014 Department management, Customer / Desktop support & Windows user-training for Circuit
Attorney’s Office Executive Staff, Attorneys, and Police Investigators. Mobile technology support: Android Phones & Tablets, iPhones, iPads Software and hardware installation & troubleshooting Criminal Trial support: Audio/visual equipment, Graphic design, Visual aids designed for trials and
executive presentations. Microsoft Active Directory, Group Policy, Microsoft Exchange management
Independence Center, Barnes Hospital St. Louis, MissouriI.T. Department Manager Sept 2001 – Nov 2007 Microsoft Active Directory, Group Policy, Microsoft Exchange management Department management, customer support & technology training for staff of all skill-levels Audio/Visual Presentations, WAPs, Terminal Services: Design, setup & support
Education
Ranken Technical College, Saint Louis Missouri Graduation: December 2015Cisco CCNA Routing & Switching Certification (2015)Cisco Network Security Certification (2015)CompTIA Network Security + Certification (2015)Microsoft Certified Professional Certification (2014)CompTIA A+ Hardware Certification (2014)
University of Missouri, Saint Louis Missouri Classes completed in 2012Managing a Network Using Windows ServerIntroduction to TCP / IP
Intermediate TCP / IPIntroduction to SQL
References Available Upon Request
