JOSEPH REED28 Tim Clark Circle, Simsbury, CT 06070J.Reed140@comcast.net (860) 992-3263

Recent college graduate with outgoing personality and 7+ years of experience in sales and customer service enjoys the latest technology and using it to its maximum capacity. High energy and professionalism ideally suited to a customer-facing position promoting technology products and services.

SUMMARY OF QUALIFICATIONS: Confident public speaker easily establishes rapport with people of all ages and backgrounds Well-spoken conversationalist asks questions to identify clients’ needs and offers solutions Genuine relationship builder shares knowledge with less experienced colleagues Eager collaborator naturally assumes leadership role keeping teams on track Excels in fast-paced environments, capably balancing multiple tasks to meet deadlines Technical knowledge includes a variety of devices and software applications Demonstrates a strong work ethic, competitive spirit and desire to exceed goals

EDUCATION:Bachelor of Arts, Communication concentrating in Public Relations/Promotions with minor in Marketing, Central Connecticut State University, New Britain, CT, 2014

GPA: 3.35Activities: NAACP Club, Car ClubRelevant Coursework: Problem-Solving and Decision Making, Public Relations Strategies and Techniques, Models of Intercultural Communication, Social Problems, Special Events Marketing, Interpersonal Communication, Independent Study: Communication Competencies in Motor Sports, Gender and Communication, Mass Communication, Communication and Social Influence

PROFESSIONAL EXPERIENCE:Kaplan Cycles, Rockville, CT April 2015 to PresentShop/Detail Technician

Supports a variety of functions in start-up motorcycle shop and motorcycle museum currently in development. Contributes to marketing efforts and advertising campaigns to increase sales.

Provides friendly and efficient customer service, sharing product information, assisting customers with purchases, providing facility tours and detailing motorcycles.

Simsbury Inn, Simsbury, CT October 2014 to PresentBanquet Staff

In on-call position, sets up, serves and cleans up for social and corporate events at upscale venue. Collaborates with colleagues applying strong organizational and multitasking abilities.

Demonstrates highly professional and personable demeanor, delivering an exceptional guest experience. Anticipates guests’ needs and responds politely to their requests.

LiquidPiston, Bloomfield, CT May 2015 to June 2015Marketing Intern

Reporting directly to the VP of Business Capture, assisted with marketing efforts to grow the company. Researched and recommended trade shows to increase business connections.

Identified and contacted potential investors and business partners, enthusiastically promoting the company’s technology and designs. Diligently followed up until contact was made.

Kane’s Market, Simsbury, CT October 2014 to April 2015Cashier and Retail Clerk

Provided exemplary customer service in a busy retail environment. Assisted customers with their shopping needs and displayed flexibility with changing responsibilities and assignments.

Maintained a clean, well-stocked store, completed closing duties and set up product displays.Joseph Reed [page 2]

Mark’s Motorsports, Enfield, CT June 2014 to September 2014Sales

Used consultative selling techniques and relationship building to close sales transactions in a busy retail showroom. Thoroughly completed and processed sales paperwork.

Obtained and accurately logged prospect and client information in Lightspeed CRM. Demonstrated strong product knowledge and familiarity with competitive brands while matching the right

equipment to the client’s needs. Patiently explained product features and benefits. Researched industry tradeshows and swap meets for exhibition to promote brand.

Pier1 Imports, Newington, CT September 2013 to January 2014Team Member

As a top performing sales associate, greeted shoppers in a welcoming manner. Initiated conversations to determine customer needs and helped them find specific items.

Set up product displays according to company guidelines. Unpacked, logged and organized incoming merchandise and stocked the store floor to present a welcoming shopping environment.

Gengras Volvo, East Hartford, CT March 2013 to August 2013Vehicle Detail Technician

As sole employee, managed all detail operations ensuring client needs were met. Scheduled client appointments, performed high quality detailing and monitored inventory levels.

Mitchell Auto Group, Avon, CT April 2012 to March 2013Detailing and Carwash Technician

Operated car wash and meticulously detailed new and used vehicles maintaining appearance of vehicles for sale.

Granby Auto Wash, Granby, CT June 2008 to April 2012Detailing Technician

Opened and closed the facility, performed troubleshooting to resolve equipment problems. Cleaned and detailed customers’ vehicles, delivering superior customer service to increase client

retention. Responded quickly to resolve customer questions and concerns.

TECHNICAL SKILLS:Microsoft Office: Excel, Word, PowerPoint and Outlook, 2013

Lightspeed CRM

Adobe InDesign

Android OS

Social media: Facebook Instagram Snapchat

VOLUNTEER ACTIVITIES:New England Motorcycle Museum, 2015-Present

St. Baldrick’s Foundation, special events volunteer, July 2014-Present

Special Olympics, 2008-2009

Hartford Soup Kitchen, 2006-2007