J o s i p a L o z o

S e r v i c e S t e w a r d e s s / S t e w a r d e s sNat iona l i ty : Da te o f B i r th : Mar i ta l S ta tus : Hea l th :Languages :

Dr i v ing L i cense :Mob i l e :Ema i l :Skype :Loca t ion :Vi sas /Passpor t :

OBJECTIVE

A highly qualified customer service focused professional with strong yachting cultural background and experience in a range of industries, during which my experience and positive attitude helped me to become a valuable and likable crew member. I am currently seeking to obtain Service Stewardess/Stewardess position on a busy private or charter yacht to develop my skills even further. I am dedicated and loyal with a strong sense of integrity. I conduct myself in a professional manner in all situations therefore I am confident that I will be an asset to your team.

CERTIFICATES / QUALIFICATIONS

STCW95 Basic Safety Training ENG 1 Medical Certificate Security Awareness 7* Service

Silver Service Certificate Cocktail preparation (intermediate) Wine Certificate (intermediate)

KEY ACHIEVEMENTS

Worked closely with the Captain and successfully completed a busy charter season as a solo stew Successfully blended with the diverse crew in one of the largest yachts in the world by keeping high

work ethics and being a positive role model. Always sharing my knowledge and motivation, as a result I was highly respected by employers and

asked to return working for them after the end of season. Completed my PR Bachelor Degree, while working in very dynamic and busy teams

SKILLS

Communicative Bilingual Team player Able to work on multiple projects

simultaneously. Party planning

Cocktail Bartending Silver service Wine Service (Including Decanting) Champagne Service Ability to work in a demanding work

environment

YACHTING EMPLOYMENT HISTORY

M/YMaryah 125mSaudi Arabia | Egypt | Mediterranean Apr 2016 – PresentService Stewardess – Freelance I joined this new build private yacht, for her guest trip, which lasted almost 2 months, cruising Egypt

and Saudi Arabia with up to 50 guests and 60 crew. I was responsible for guest service, layout of the main dining room, casino and night club. There was a rotation on the working shifts, due to 24 hours service coverage.

SY Lady Thuraya 31m Mediterranean July 2015 – Sept 2015Sherakhan Yachting ProjectsSole Stewardess

C ro a t i a n2 3 / 0 1 / 1 9 9 2S i n g l eE xc e l l e n t / N o n s m o ke r / N o Ta t t o o sC ro a t i a n ( N a t i v e ) , En g l i sh , ( F l u e n t ) , S p a n i s h ( I n t e rm e d i a t e ) , I t a l i a n ( B a s i c )Ye s+ 3 8 5 9 9 6 6 7 4 3 3 3j o s i p a . l o z o @ g m a i l . c o mJ o s i p a . l o z oD u b ro v n i k , C ro a t i aE U Pa s s p o r t

As requested from the company I worked at the time (Sherakhan Yachting Projects), I joined S/Y Lady Thuraya for her charter season. Despite my lack of being a solo stew, I managed this vessel’s interior and exterior, and took care of provisioning and serving. I was fully responsible of all interior, housekeeping and quick turnarounds between trips.

M/Y Sherakhan 70m Caribbean | Mediterranean Nov 2014 – July 2015Stewardess

I was responsible for guest service, provisioning, detailing and maintaining the interior of this busy 70 m M/Y. Thischarter vessel cruised the Carribean and the Mediterranian with up to 26 guests. For 4 months we were fully chartered, however, during all that time we managed to maintain the interior and exterior, into an extremly high level. I oversaw a yard period in Colombia Shipyard, where in attition to my day to day interior and exterior duies, I was also incharge for keeping all on board administration. My intermediate level of Spanish benefit the Captain and the officers team by having clear communication with the shipyard and coordinating day workers and contractors.

OTHER EMPLOYMENT HISTORY

BWA Yachting Agency Dubrovnik, Croatia May 2013 – Oct 2014Maritime Agent | Operations Department Provided 24/4 assistance to maritime clients with relation to: berth & anchor possibilities, itinerary

recommendations, provisioning, organizing flower and food deliveries, purchase & shipment of spare parts.

Responsible for the direct contact with clients. Organizing tours & rentals

Penta d.o.o. Izidora Krsnjavog Zagreb, Croatia Jan - Apr2011; Jan – Apr 2012; Jan – Apr 2013Hostess Responsible for the daily operation of the registration desk.Duties included but not limited to online

registration, invoices, check in’s, coordinating the team. Resolved customer complaints by providing a 1st class customer service at all times. Assisted in over six congresses.

Top-notch Restaurants Dubrovnik, Croatia Jun 2007 – Jan 2011F&B Professional Responsible for the service operation, maintaining high standards at all times Very hands on role which includes but not limited to: dealing with guests, fine dining service, bar-

tending, table arrangement, canape service. My hard work, positive can do attitude & striving for more knowledge helped me to advance into a

managerial roleINTERESTS AND HOBBIES

My passion is travelling, art & sport. I sang for over ten years in Female group “Fortuna” and in Dubrovnik’s chamber choir. I love water sports and keeping myself active and fit. I have passion to volleyball & handball.EDUCATION AND QUALIFICATIONS

2010 – 2015 BA Public Relations |University of Dubrovnik | Dubrovnik, Croatia Nov 2012 Participate in an educational conference concerned “How does higher education

remains relevant in the changing world?”| European Commission DG Education and Culture | Brussels, Belgium

Nov 2012 Participated in “Dubrovnik Media Days” both passive and active | University of Dubrovnik | Dubrovnik, Croatia

REFERENCES

Mr. Jan VerkeerkOwner & GMM/Y SherakhanTel: +31651423019E:onboard@sherakhan.com

Capt. Kaloyan PenchevCaptainM/Y MaryahTel: +359889611523E:kaloyan1502@gmail.com

Mr. Niksa PasqualicchioBWA Dubrovnik ManagerBWA DubrovnikTel: +385 982 335 14E: dubrovnik @bwayachting.com