Journey to ExcellencePurpose, Worthwhile Work & Making a Difference

Presented by:

Leslie Simmons, R.N., FACHE

Executive Vice President LifeBridge Health

Our journey, how it began...

Then & Now

Carroll Hospital 1961 Carroll Hospital 2018 With LifeBridge Health

Beds 50 193 1,329

Physicians 6 400+ in 38 specialties 1,700

Employees 125 2,025 – 2nd largest local employer in Carroll County

10,435

Emergency Visits 300 50,347 192,539

Admissions 2,773 13,419 53,504

Births 552 1,037 3,239

Inpatient & Outpatient Surgeries

n/a 7,207 28,905

Our past evolved...

Our journey continues...

LifeBridge Health Organizational Chart

Dan Blum

President & COO,

Sinai Hospital &

Grace Medical

Leslie Simmons

EVP

LifeBridge Health

Deborah GravesPresident & COO

Levindale Hebrew Geriatric Center and

Hospital

David Krajewski

EVP/ CFO

LifeBridge Health &

Partners

Craig Carmichael

President & COO

Northwest Hospital

Jonathan Binder

COO

LifeBridge Health Partners

Neil Meltzer

CEO and President

LifeBridge Health

Garrett Hoover

President & COO

Carroll Hospital

Carroll Hospital Organizational Chart

Leslie SimmonsExecutive Vice President

LifeBridge Health

Holly Phipps AdamsVP of Human Resources

LevindaleEngagement for the

system

Ellen Finnerty Myers

VP of Corporate Development

Carroll HospiceBusiness Development

Palliative CarePhysician Recruitment

Foundation

Stephanie ReidChief Nursing Officer

Michael MyersChief Financial Officer

Rates & Regulations for the System

Garrett HooverPresident & COOCarroll Hospital

Mark Olszyk, M.D.VP of Medical Affairs & Chief Medical Officer

Carroll Health GroupQuality

Primary Care Prevention,

Wellness

Ambulatory Services

Urgent Care Transportation Acute Care Post-Acute CareHousing/Assisted

Living

LifeBridge Health Partners

Foundations of Caring

Culture Quality Services Value Community

Pillars of Excellence Wall

The SPIRIT of Care Bravely Behavioral Expectations

13

Se

rvice Anticipate needs;

listen so that others feel heard

• Exceed expectations in delivering high quality care to others

• Respond to customers with an appropriate level of urgency

• Keep own emotions from interfering with responding effectively to customer’s needs

Perform

ance Act to achieve

positive outcomes with tenacity and

perseverance

• Demonstrate accountability to achieve excellence in all we do

• Raise concerns, be persistent in solving problems, and generate positive solutions

• Select the most effective approach using all available resources

Innovation Strive to improve

and elevate work; approach new

ideas with an open mind

• Take the initiative to make it better

• Embrace change with agility and humor

• Think creatively by encouragingand sharing diverse opinions

Respect Serve the whole

person; listen and act with empathy

• Honor the dignity and worth of all with compassion and without bias

• Listen with empathy and purpose; be open-minded and non-judgmental

• Act to protect patients as people and do not violate or compromise privacy and confidentiality

Inte

grity Act with people at

heart; speak with meaning

• Uphold the highest standard of ethics and honesty

• Assume personal accountability and a conviction to do the right thing

• Build trust by delivering the promise of great care and follow through on commitments

Team

work Rely on others and

act so that others rely on you; ask for help and give help

• Work together, care together

• Consistently contribute to and participate in team decisions

• Assume the best of intentions and support each other

CARE BRAVELY

U.S. News Rankings

Carroll Hospital is in the top 10 in Maryland, ranked at #7!

What Matters

Purpose,

Worthwhile Work,

Making a Difference

Must Haves

•Selection and the First 90 Days

•High – Solid – Low Performers

•Rounding for Outcomes

•Associate Thank You Notes

AIDET Communication Technique

A Acknowledge the customerA smile, make eye contact, greet them and call them by name

IIntroduce selfState name and role at Carroll Hospital CenterHighlight skill and expertise of self and other team members

DDuration of timeExplain time expectation, keep customer informed regarding how long a process will take, let them know if there is an expected wait

EExplainInform the customer of all processes and proceduresCommunicate clear expectation regarding what will be occurring

TThank you for letting us care for you!Thank customer for their time and express appreciation for their cooperation and communication. Anything else you need?

What you can expect on

our journey ...

Daily Safety Huddle8:30 a.m. Monday – Friday, PCS Conference Room

Communications

What can you do?

• Commit to the SPIRIT Values

• Attend staff meetings, SPIRIT Speakouts and other information sharing events.

• Read your email

• Email is our primary form of communication

• Give us your feedback and ideas

• BE ENGAGED and CARE BRAVELY

Welcome to the Team!

Questions?....Please ask your educator, leader, preceptor