Joy M. Stephenson10451 Huffmeister Rd

Cypress, Texas Joystephenson20@gmail.com

832-814-1915

OBJECTIVETo obtain a position in the Human resource department that will allow me to use the skills I developed from education and my past work experience. With these skills, I will master the core competency of the company to effectively perform my role, and become a longevity asset.

SummaryHighly efficient in communications, and results driven. Excellent ability to retain information in order to train and develop other partners around me. Proven experience and a strong understanding in customer service of 5 years. Possess broad knowledge of Human Resources through education, and required skills. Organization oriented with the ability to understand, adapt to the culture, and learn new systems.

HR SKILLS

Astra Fortis

Kronos ADP SAP

Microsoft Office PowerPoint Outlook Excel Accesses Alternative Dispute Resolution

(ADR) Benefits Administration Employee Relations Organizational Development

Staff Recruitment & Retention Training & Development World class customer service Payroll Process Orientation & On-boarding Data Entry Record Keeping Performance Manager

EDUCATION/CERTIFICATIONS

Houston Community CollegeAssociates Applied Science – Business Management / Human Resources Expected Completion - May 2016

Houston Community CollegeBusiness Management with Human Resource Management Specialization Certification2014Westside High School High School Diploma- June 2011

EMPLOYMENT HISTORY

Swiss Chalet Fine Foods November 2015-PresentLogistics Customer Service/ Order Processing

I currently work in a fast pace environment. I am responsible for displaying outstanding customer service, while simultaneously managing phones, emails, and receiving orders. I input and oversee orders weekly for over 100 companies nationally”

Invoice accounts, separate; organize documents, scan, and file documents on a daily basis.

I increased the speed of production. As a result, more orders are processed which brings in more revenue for the company.

T-Mobile USAMay 2014-October 2015Senior Operations Specialist Assistant

Promoted from Operations Specialist Assistant to Senior Operations Specialist Assistant in less than a year

I managed the inventory through SAP and physical counts on a weekly basis. Merchandised the front end of the store as well as the back of the store.

Managed 9 other store operation associates and their metrics for their store. They reported to me every Monday and Thursday on their store compliance, strictly devices.

Worked closely with District Manager, and traveled to other stores in the district to helped my fellow coworkers resolve inventory errors when needed. I provided solutions and simplified a lot of long processes for our position. I received and shipped out inventory on a regular basis, conducted self-audits and managed confidential internal information pertaining to customers.

Starbucks September 2011 –May 2014 Title: Barista/Cashier

I was responsible for displaying world-class customer service while simultaneously receiving orders, managing customer’s transactions and upselling new products.

Responsible for cultivating high moral and interpersonal relationships with customers and staff. In this role I was recognized for my speed, accuracy of making drinks, and upselling of products.

I also trained new incoming employees, and managed inventory monthly.