CASE STUDY

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ChallengeFor a multinational banking and financial giant, having a secure, stable and market-leading payment processor platform was critical to their competitive success. This need led to a budgeted $6M migration initiative from a legacy HP processor to a new, industry standard TSYS processor. Over 800 clients within the company’s growing global commercial card (GCC) line would need to be converted over to the new system. Coupled with the size, scope and complexity of the migration, the client faced the challenge of selecting from a pool of highly qualified candidates, in need of approximately 45 transitional specialists.

Client challenges included:• Not enough internal recruiting resources

to identify, qualify and source before the January 2016 project start

• Absence of three speed-to-market lead transitional specialists required to assist GCC project lead to plan, develop and coordinate project activities

SolutionKforce implemented a “tailored” process and structure supporting high-volume engagements through the recruiting and delivery cycle: • Live common operating picture that was

extended to the client via WebEx and reporting

• Shared tool that allows for data entry by disparate teams simultaneous while maintaining the integrity and accuracy of the data

• Structure for continuous cross-functional communications

• Unity of effort from the entire team

OutcomeThe client recognized the Kforce partnership as a significant success. Notably, Kforce strategically built a tailored team for the 15-month project who effectively and efficiently:

• Provided 24/7 tracking capability through the use of SharePoint, allowing real time information regarding the candidates’ progress through the recruiting cycle

• Provided three highly experienced and qualified transition specialist leads to act as decision makers, trainers and leaders of the transition specialists

• Scheduled daily client interviews

• Hosted daily joint checkpoint calls with Kforce and client teams to coordinate interview and result activities

• Managed client expectations regarding potential falloff during the onboarding process

Upon successful completion of this 15-month migration, Kforce transition specialists and leads:• Accurately completed processor

conversion and service re-implementation for 800 GCC clients

• Interfaced with clients to address readiness deliverables for conversion, e.g. chip cards, program set-up, cycle changes, etc.

• Effectively updated platform configurations

• Received confirmation of contractual changes with client

• Productively transitioned all GCC clients to business as usual relationship and service support

FastFactsCustomerProfile: A multinational banking and financial services holding firm with global operations, nearly 6,000 branches and approximately 247,000 employees

AnnualRevenue: $96.6 billion

Challenge: Client needed to transition over 800 clients within the company’s growing commercial card line to the new system, creating a significant challenge of finding highly qualified candidates for the required positions.

Solution: Kforce implemented a tailored process and structure to meet the client’s needs, conducted initial qualifying interviews and sourced and scheduled all candidates for client interviews.

Outcome: Kforce sourced three highly experienced and qualified Transition Specialist Leads who act as decision makers, trainers and leaders of the Transition Specialists, while providing 24/7 tracking capability allowing real-time candidate information throughout the recruiting cycle.

TransitiontoSecure,Market-LeadingPaymentProcessorPlatformMadePossiblewithKforce

Kforce’s solution

integrated extensive

reporting, shared data

tools and an effective

communications

structure.

AboutKforceTechnologyAs the 7th largest technology staffing and solutions firm, Kforce provides over 10,000 dedicated technologyconsultants annually. Our portfolio highlights successful partnerships with more than 1,000 customers,including 70% of the Fortune 100.