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COMFORT HOME CARE NEWSLETTER

PH: 02 8957 2438

JULY 2019

Edition 13

Zodiac Birthdays Recipe

2 3 4

Dreamtime Stories Movie Recommendation

5 6

Notice Board Education Education cont:

7 8 9

WH&S/Info Feed Back form Comfort Home Care Fees and Charges

10 11 12 13 14

Word Search Trivia Legislation Adult Colouring Page, enjoy with the Grandchildren Legislation

15 16 17 18 19/30

Inside this issue:

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CANCER HOROSCOPE

Element: Water

Quality: Cardinal

Color: White

Day: Monday, Thursday

Ruler: Moon

Greatest Overall Compatibility: Capricorn, Taurus

Lucky Numbers: 2, 3, 15, 20

Date range: June 21 - July 22

CANCER TRAITS

Strengths: Tenacious, highly imaginative, loyal, emotional, sympathetic, persuasive

Weaknesses: Moody, pessimistic, suspicious, manipulative, insecure

Cancer likes: Art, home-based hobbies, relaxing near or in water, helping loved ones, a good meal with friends

Cancer dislikes: Strangers, any criticism of Mum, revealing of personal life

Deeply intuitive and sentimental, Cancer can be one of the most challenging zodiac signs to get

to know. They are very emotional and sensitive, and care deeply about matters of the family and

their home. Cancer is sympathetic and attached to people they keep close. Those born with their

Sun in Cancer are very loyal and able to empathize with other people's pain and suffering. The

sign of Cancer belongs to the element of Water, just like Scorpio and Pisces. Guided by emotion

and their heart, they could have a hard time blending into the world around them. Being ruled by

the Moon, phases of the lunar cycle deepen their internal mysteries and create fleeting emotional

patterns that are beyond their control. As children, they don't have enough coping and defensive

mechanisms for the outer world, and have to be approached with care and understanding, for

that is what they give in return. Lack of patience or even love will manifest through mood swings

later in life, and even selfishness, self-pity or manipulation. They are quick to help others, just as

they are quick to avoid conflict, and rarely benefit from close combat of any kind, always

choosing to hit someone stronger, bigger, or more powerful than they imagined. When at peace

with their life choices, Cancer representatives will be happy and content to be surrounded by a

loving family and harmony in their home. Cancer - the Brave Crab Sent to this Earth by

something they believe in, only to mess with someone bigger than they are, this isn't an animal

aware of their strength. Patriotism can make them endanger their own wellbeing, fighting for

someone else's cause, as if others can become their higher power. The Crab knows where

they're going, but this is often in a wrong direction, at least until they learn their lessons and start

relying solely on themselves.

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JULY BIRTHDAYS

Management and staff would like to wish

all our Client’s and their loved ones

A very happy birthday.

Comfort Home Care

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Comfort Home Care

RICH TOMATO BEEF CASSEROLS INGREDIENTS 1/2 cup plain flour

1kg beef chuck steak, trimmed, cut into 3cm pieces

2 tablespoons olive oil

2 leeks, trimmed, washed, thinly sliced

2 garlic cloves, crushed

2 x 425g cans chopped Italian tomatoes

2 tablespoons tomato paste

2 tablespoons brown vinegar

2 tablespoons Dijon mustard

1/4 cup flat-leaf parsley leaves, roughly chopped

500g cooked macaroni pasta, to serve

METHOD

Step 1 - Preheat oven to 180°C. Place flour and salt and pepper in a shallow dish.

Lightly coat steak in seasoned flour.

Step 2 - Heat 1 tablespoon oil in a frying pan over medium-high heat. Cook steak in small

batches, adding more oil if required, for 2 to 3 minutes or until browned. Remove cooked

steak to a casserole dish.

Step 3 - Add remaining oil, leeks and garlic to frying pan. Cook over medium heat for

3 to 4 minutes. Add tomatoes, paste, vinegar

Step 4 - Cover dish and bake for 2 hours or until meat is tender. Season with salt and pepper.

Sprinkle with parsley. Serve with pasta.

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ABORIGINAL

DREAM TIME

STORIES

How the Animals came to Australia

Long before there were humans or animals in Australia, the only living things that had eyes to see

the vast continent were flocks of migratory birds. When these birds returned to their homeland they told the animals (who, at that time had the form of men and women) about the wonderful country of tree-covered mountains, wide and

long rivers and abundant vegetation that was far away. The reports from the birds created so much excitement from the animals, they

assembled in the form of a corroboree (a celebratory singing and dancing meeting) and decided they would all go to this beautiful place called Australia. However the problem

was how to get there! The only animal that had a big enough vessel to carry them all was that owned by the

Whale, but he was not at all happy for them to use his boat and blatantly said "No!" The animals then decided the only way to get the Whale's boat was to steal it. But it was hard to distract the Whale long enough so they could take it. One of the

animals came up with a great idea for the Whale's favourite friend, the Starfish, to offer to distract the Whale by offering to take all the lice off his huge coat. The Starfish was happy with this suggestion and the Whale agreed. Whilst starfish was conducting this feat, all the other animals gathered their possessions and climbed into the Whale's

boat and started paddling. When the Whale realised what had happened, he started to beat the Starfish repeatedly (this is why all the starfish these days have notches on

their limbs). In his fury the Whale spurted water high into the air. T he Whale then immediately swam towards his boat that he could see in the distance. He swam and swam, whilst the other animals paddled harder and harder for days and nights. Eventually the animals made the promised land of Australia and quickly left the boat. However, the Brolga realised if they left the boat for the Whale he would return with vengeance on all the animals. He therefore jumped and stamped repeatedly on

the boat until it sank, making it into a huge Island that now can be seen off the coast of Australia called Ganman-Gang. The whale turned aside in disgust and swam up and down the coast as his descendants have done ever since. As tor the animals, they

explored the land and found it to be as good as the birds had said. They settled there, making their homes in trees, in caves, by rivers and lakes, in the bush, and in the wide

desserts of the interior where they all still live today.

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Comfort Home Care JULY 2019

Inspired by a true story, THE SAPPHIRES follows

four vivacious, young and talented Australia

Aboriginal girls from a remote mission as they learn

about love, friendship and war when their all girl

group The Sapphires entertains the U.S. troops in

Vietnam in 1968. Cynthia (Tapsell), Gail (Mailman),

Julie (Mauboy) and Kay (Sebbens) are discovered by

Dave (O'Dowd), a good-humored talent scout with a

kind heart, very little rhythm but a great knowledge

of soul music. As their manager, Dave books the

sisters their first true gig giving them their first taste

of stardom, and travels them to Vietnam to sing for

the American troops.

Storm Boy lives a lonely life

with his reclusive father on a

desolate coastline, but when

he forms a close bond with

a pelican, Mr. Percival, his

life takes a new and

unexpected turn.

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Comfort Home Care

Staff meeting

Staff Education in July

Fire and Emergency

Client Invoices will be

posted to you between the 12th

and 15th of each month.

PLEASE LET US KNOW IF YOU

HAVE ANYHING WE CAN USE

FOR OUR NEWSLETTER.

MAYBE A FUNNY STORY YOU

HAVE COME ACROSS?

A NICE POEM

INFORMATION

EDUCATION

RECIPE IDEAS

MOMENTS IN HISTORY

CULTURAL EVENTS

Clients Did You know

BEAUTICIAN SERVICES

We can organise a beautician who

provides Beauty treatments. To find

out more about treatments and

prices call us on 02 8957 2438.

TRANSPORT SERVICES

Need to get to an appointment on

time, sometimes theirs nobody to

take you. No Problem we can

organise one of our lovely staff to

assist you and help you get cab

charges, so you can afford to get to

the places you need to be on time.

1st Canada Day 7th NAIDOC Week

4th American Independence Day

14th Bastille Day

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From the Educator.

Dementia

What is Dementia? It is the umbrella term for a number of neurological conditions, of which the major symptom includes a global decline in brain function. Dementia is a disease symptom, and is not a normal part of aging. There are over 100 diseases that may cause dementia. Dementia is a terminal (life-limiting) condition. Types of Dementia

Alzheimer’s Disease

Vascular Dementia

Dementia with Lewy Bodies (also called Lewy Body Dementia)

Fronto-temporal Dementia

Alcohol related Dementia

What are the early signs

Memory loss that affects day-to-day function

Difficulty performing familiar tasks eg a person with dementia may have trouble with all the steps involved in preparing a meal.

Disorientation to time and place

Problems with language – eg a person with dementia may forget simple words or substitute inappropriate words, making them difficult to understand or they might also have trouble understanding others.

Problems with abstract thinking eg difficulty managing finances

Poor or decreased judgement eg difficulty making appropriate decisions, such as what to wear in cold weather.

Problems with spatial skills eg difficulty judging distance or direction when driving a car.

Problems misplacing things - anyone can temporarily misplace a wallet or keys. A person with dementia may often put things in inappropriate places e.g. the car keys in the freezer

Changes in mood, personality or behaviour eg they exhibit rapid mood swings for no apparent reason. They can become confused, suspicious or withdrawn. Some can become disinhibited or more outgoing.

A loss of initiative - it’s normal to tire of some activities, however dementia may cause a person to lose interest in previously enjoyed activities.

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Dementia cont:

What happens in the later stages of dementia?

Progressive loss of memory

Most people with dementia gradually lose their ability to walk (they may fall more frequently), wash, dress and feed themselves. Eventually the person will be confined to a bed or a chair.

A person with dementia will have increasing difficulty in understanding what is said or what is going on around them. They may gradually lose their speech, or repeat a few words or cry out from time to time.

It is common for people in the later stages of dementia to lose a considerable amount of weight. People may forget how to eat or drink, or may not recognise the food they are given. Some people become unable to swallow properly.

How do you manage Behaviours of Concern?

Keep calm. Listen to the person and reassure them.

Don’t put yourself or others at risk.

Look for simple things first.

Do they have an unmet need eg: do they need to go to the toilet but can’t speak to tell you? Do they need a drink but can’t speak to tell you.

Does their urine show signs of infection? Do a U/A, and especially look for Leukocytes, blood, protein and strong odour. Report results to the RN.

Do they have pain? If so, report this to the RN so it can be treated.

Can we prevent Dementia?

A substantial proportion of risk is associated with advanced ageing as well as genetic risk factors, but the latest research has indicated there are modifiable risk factors which may decrease susceptibility to dementia.

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Work Health and Safety

Improvements to the areas of WH&S in our business and your homes ensures that all

staff and consumers working at Comfort Home Care have Safety in the fore front of

their service delivery.

Complaints Process

As you would all now be aware we have at our visits to you explained the Complaints and Feedback processes. Each of you have received in your home files complaints and feedback forms. If at any time you do not feel comfortable to speak with us the contact details of the Complaints Commissioner Aged Care is available to assist you. Should you require assistance with this process please do not hesitate to contact the office for

assistance. If you or a family member have immediate concerns please contact the

Aged Care Complaints Commissioner on 1800 550 552

or you can lodge a complaint online.

Feedback and Complaints by Consumer’s, Advocates And To All

Comfort Home Care aim to provide the highest quality of care to our consumer’s.

To assist us to continually improve our service, we welcome feedback and suggestions

for improvement from consumers, advocates and all. Suggestions are considered by

the staff at the Comfort Home Care Staff Meeting’s where they are discussed.

We investigate all complaints and aim to resolve issues quickly and effectively.

Comments and complaints can be informal or formal, and anonymous if that is your

desire. Most issues can be dealt with informally. If you have an issue, please ask to

speak to the person in charge of complaints. The issue may easily be dealt with in a

simple conversation. Jindalee has a Praise and Complaints and Feedback Form that

is available, providing a more formal method of offering a comment or concern.

There is an option of remaining anonymous however it is difficult to give feedback if

we do not know who is raising the concern. Once a Feedback and Complaint Form has

been completed, it can be handed to the care staff, and handed in to the Comfort Home

Care Office. The Complaints Officer delegates review all the forms. They investigate

the cause of the concern, with a focus on whether Comfort Home Care Policy and

Procedures are contributing factors and takes appropriate action to rectify any issues.

Feedback is then available to the complainant (if not anonymous).

Comfort Home Care

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COMPLAINTS & FEEDBACK FORM We welcome your feedback.

This is a □ compliment □ complaint □ Feedback I am a □ Client □ family member □ representative □ other _____________________________________________________

Date: ______________________________ Time: ___________________________________

Complaint/ Feedback/ Compliment

Our service is committed to providing high quality care and services and meeting your needs. We value your feedback – including complaints.

Please let us know what we do well and where we can improve our services.

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POLICY NAME: FEES & CHARGES

POLICY NUMBER: HCP 024-Ver 01

AREA: Community Programs

CATEGORY:

Home Care Packages

APPLIES TO: Community Care Coordinators and any other staff responsible for assessing or negotiating Service User fees.

DEFINITIONS: N/A

POLICY STATEMENT: It is the policy of Comfort Home Cares that Service Users should be encouraged to contribute to the cost of their care or support. In the spirit of this, all Comfort Home Care will negotiate a fair and reasonable Service User fee in accordance with program fee guidelines. However, no Service User deemed eligible for a Comfort Home Care community care service will be denied access to a service due to the inability to pay a service fee.

PURPOSE: Comfort Home Care will have an unbiased and transparent policy regarding the negotiation, review and adjustment of all Service User fees and charges.

FEES & CHARGES POLICY PRINCIPLES:

• Fees for Comfort Home Care community care programs are to be guided by the :

Home Care Packaged Care Guidelines - 2014

• Service Users assessed as having the capacity to pay fees will be asked to do so and fees will be

negotiated based on a Service Users:

Level of income,

Amounts of services they use

Any changes in circumstances.

• Service Users with similar levels of income, capacity to pay, and service usage patterns should be

charged equivalent fees for equivalent services.

• The inability to pay will not be used as a basis for refusing a service to people who are assessed as

requiring a service.

• Comfort Home Care will not charge fees that exceed the actual cost of service provision.

• The method of fee determination will be clearly documented and publicly available in the Service

User Information Folder.

• Assessment of a person's capacity to pay fees will be as simple and unobtrusive as possible, with

any information obtained treated confidentially.

• Service User invoices are to be clear and in a format that is understandable and to be given to the

client every month

• Community care services will review Fees at least on an annual basis.

• Service Users have the right to request to have their fees reviewed periodically or when there are changes to my financial circumstances

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Comfort Home Care

PROCEDURES: Provision of (Fee) Information

• Explain to the Service User that Comfort Home Care fees policy is guided by government regulation and

Service Agreements, with different services having different fees.

• Advise the Service User of the standard fees or fee ranges for the specific services they have been

assessed for.

• (Guided by the individual program guidelines) explain to the Service User what the fees cover and if

applicable, any fees the Service User may have to pay if they are seeking additional services.

• Advise the Service User how the fees may be adjusted, and when they are adjusted (i.e. with pension

rises).

Negotiating a Service Fee

• Explore with the Service User their capacity to pay the standard/usual fee.

• If the Service User indicates that they cannot pay the standard fee, advise them that there is allowance

for lesser fees if they are experiencing higher than usual living costs.

• If less than the standard fee is sought, determine and document the reasons for a requested variation

using the Fee Assessment and Review Form. At a minimum the following should considered:

Whether their source of income is basic pension with no other source of income.

Whether family financial support is unavailable.

Whether there has been a change in circumstances that has had an impact on disposable income

- e.g income has dropped due to residential placement or death of a spouse.

Whether the Service User experiences unavoidable extra expenses such as high pharmaceutical

or medical costs, or has to pay higher rental or rates/strata costs.

Whether the Service User is a user of high level or multiple services that charge additional fees that put

pressure on their capacity to pay the usual/standard Comfort Home Care service fee.

• Negotiate a fee with the Service User that they believe they can pay. Note: Any fee reduction of greater

than 25% from the standard/usual fee must be approved by Manager Community Programs.

• Advise the Service User they may ring their Coordinator at any time if they have any questions regarding

the service fees.

• Advise the Service User when the fees are due, and how they can be paid (i.e. direct debit) and provide

them with a Comfort Home Care Direct Debit Authorisation form.

• Annotate the agreed fee on the appropriate section of the Service User Agreement.

• Advise the Administration Office of the fees negotiated, commencement date and other required details.

Adjustments of Fees and Charges

• When Comfort Home Care Increase Service Users fees in accordance with agreement provisions

(i.e. with pension rises), the service will:

Consider a Service User’s total circumstances where they indicate difficulty in being able to pay the fee.

Advise Service Users in writing with at least 2 weeks’ notice before changes come into effect.

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Compliance (Community Care Common Standards - Expected Outcomes):

Expected Outcome 2.1: Service Access

Expected Outcome 3.1: Information Provision

Expected Outcome 3.2: Privacy and Confidentiality

Expected Outcome 3.3: Complaints and Service User Feedback

KEY PERFORMANCE INDICATORS: Audit of Client Service Agreements Service User Complaints/Feedback Annual Service User Satisfaction Survey (Rights & Responsibilities)

RELEVANT FORMS/DOCUMENTS/LINKS: Fee Assessment and Review Form Comfort Home Care Direct Debit Authorisation form Comfort Home Care Client Agreement Comfort Home Care Policy & Procedure Client Agreements Comfort Home Care Policy & Procedure Access to Services Comfort Home Care Policy & Procedure Client Rights and Responsibilities Comfort Home Care Policy & Procedure Provision of Information Comfort Home Care Policy & Procedure Complaints and Feedback

LINKS

The Aged Care Act 1997 (and accompanying Principles)

Carer's Recognition Act 2010

Home Care Packaged Care Guidelines (2014)

Charter of Rights and Responsibilities for Community Care (2016)

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Comfort Home Care.

WORD SEARCH – ULURA

W J T C B R U M B Y L Q G O

L S T A V P A I N T I N G S

A L I C E S P R I N G S U H

N V Q D R E A M I N G S J J

D J A B I R U K T R M T S O

M M O N O L I T H F I M T U

A S I M P S O N D E S E R T

R A C U L U R U O L G A S B

K C A D I D G E R I D O O A

N R V I B O O M E R A N G C

I E E W A Y E R S R O C K K

M D S A N D S T O N E V I Q

C A M E L O E R O S I O N J

C U A B O R I G I N A L Q X

Landmark Monolith Ayers Rock Simpson Desert

Olgas Erosion Aboriginal Alice Springs

Sandstone Paintings Caves Uluru

Jabiru Camel Outback Brumby

Boomerang Dreaming Didgeridoo Sacred

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1st July Canada Day

Canadian Trivia, Figures and Fun Facts

Canada's shoreline is the longest in the world at 151,600 miles. If a person were to walk its length at 20 km per day, it would take 33 years to complete it.

The world's largest dinosaur graveyard was uncovered in 2010, in the town of Hilda in northern Alberta. The site, which is 2.3 kilometres in area, contains thousands of bones belonging to a horned dinosaur called the Centrosaurus. Canada is the 2nd largest country in the world, after Russia.

The longest street in the world is in Ontario; Yonge Street is 1,896 kilometres or 1178 miles. It starts at Lake Ontario and goes on until it reaches the border of Minnesota. Most of Yonge Street is best known today as Highway 11.

You wouldn't associate Canada with 'walled cities' but beautiful Québec City is the only walled city north of Mexico. It was the first city to be placed on UNESCO's World Heritage list. Canada was invaded by the United States twice; in 1775 and 1812. Both attempts failed. During

WWII, the Province of Newfoundland was attacked by German forces.

Canada holds the record for the most gold medals ever won at the Winter Olympics; in Vancouver with 14 gold medals.

With only 3 people per square kilometre, Canada has one of the lowest population densities in the world along with other countries like Australia, Mauritania, Mongolia and others.

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NEW HOME AND AGED CARE STANDARDS FROM 1st JULY 2019

1. Consumer Dignity and Choice.

2. On going Assessment and Planning with Consumers

3. Personal Care and Clinical Care

4. Services and Supports for Daily Living

5. Organisations Service Environment.

6. Feedback and Complaints.

7. Human Recourses.

8. Organisational Governess.

For additional information and to find out how these New Standards relate to you, please

don’t hesitate to contact us at the Berala Office on 8957-2438 Monday to Friday between

8am and 4pm or you can go to the “Australian Government Aged Care Quality and Safety

Commission’s” website.

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