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    ,

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    A , C, .

    D. B

    .

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    ,

    .

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    For

    Family & Friends

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    AE

    E E

    DCAE

    ABAC

    ACEDEE

    ABE F CE

    F ABE

    F FE

    1.0 DC 1

    1.1 B 6

    1.2 8

    1.3 8

    1.4 9

    1.5 D 9

    1.6 9

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    2.0 DC 11

    2.1 F 15

    2.2 D 17

    2.3 E: ? 18

    2.4 19

    2.5 E 21

    2.6 22

    2.7 E A 23

    2.8 26

    2.9 E 29

    2.10 B 31

    2.11 C 36

    2.12 C F 38

    2.13 44

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    3.0 DC 46

    3.1 D 46

    3.2 46

    3.3 A 48

    3.4 48

    3.5 49

    3.6 D 52

    3.7 D 53

    3.8 C 53

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    4.0 DC 54

    4.1 54

    4.2 A 57

    4.3 C 61

    5.0 DC 62

    5.1 D 62

    5.2 62

    5.3 64

    5.4 67

    5.5 68

    5.6 C 69

    72

    A 77

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    : 2.1: 16

    : 2.2 A 28

    2.3: C F 39

    3.1: D 49

    3.2: 51

    4.1: D 55

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    F 1.1: 2

    F 1.2: B 3

    F 2.1: 13

    F 2.2: C 20

    F 2.3: 21

    F 2.4: 25

    F 2.5: A () 27

    F 2.6: E 29

    F 2.7: B 31

    F 2.8: ( , 2004) 44

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    CA 1

    DC

    1.0 DC

    H R M . T

    (H & M,

    2003). W

    , . T

    . A

    ,

    H R I

    S (HRIS).

    F , IT HRM :

    HR IT. EHRM IT

    HRM, .

    T E

    . T

    . T

    I . W

    .

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    F 1.1: ER. R D M E

    E EHRM (C S: I ), S, A

    M, A ,2008, &

    , , . . .

    CREATE

    RECRUITMENT

    PROFILE

    JOB ADVERT

    GENERATED

    ON LINE

    APPLICATION

    PRE

    INTERVIEW

    APPLICANT

    MATCHING

    INTERVIEW

    POST

    INTERVIEW

    APPLICANT

    MATCHING

    STANDARD

    INTERVIEW

    QUESTIONS

    STANDARD

    APPOINTMENT

    CLAUSES B JOB

    REGRET BEFORE

    INTERVIEW

    POST

    INTERVIEW

    REGRET

    REGRET &

    ARCHIVE

    CANDIDATE

    APPOINTMENT

    LETTER OF

    APPOINTMENT

    GENERATION

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    W

    I I , HR

    HR

    . J HR

    . L

    HR ,

    . EHRM

    . A L S (1998)

    HR:

    F 1.2: B HRM

    : T

    , .

    : T ,

    .

    OPERATIONAL RELATIONAL TRANSFORMATIONAL

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    : T T HR

    T HR .

    T ,

    T

    N. T , ,

    . N

    ; . W . P ,

    .

    W . B

    ( )

    . T

    .

    I ,

    . S

  • 8/14/2019 junaid_zafar.pdf

    17/895

    (C, 1996)

    C (1996) (

    ) ,

    A

    . E

    / ,

    IT ( ) ( )

    (D F, 1999).

    H Schalk (2002)

    (

    ). T

    .

    T

    .

  • 8/14/2019 junaid_zafar.pdf

    18/896

    1.1 B T P. I

    . I

    . EHRM P (K, 1998). T

    . T P IT

    HR HR

    ., S B.

    T S B P (SBP) P. T B

    1948 K,

    P. T S B P

    . T

    : I ,

    , , , G,

    . T

    , , .

    T , S B

    ,

    , ,

  • 8/14/2019 junaid_zafar.pdf

    19/897

    . T S B

    .

    T HR D. I

    O . F /

    :

    ) C & B P U

    .

    ) E D U &

    HR B / / .

    B .

    ) S R & C U

    , ,

    B .

    ) HR A U O

    HR.

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    T HR

    B. F ,

    () . T . T

    C 5 (D R)

    .

    1.2

    A .

    1. W HR HR ?

    2. W S B P?

    1.3

    T HR P

    S B. M :

    ) E HR .

    ) I HR .

    1.4

    T P HR

    .., S P. T

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    HR B HR

    , .

    1.5 D

    : W HR, HR

    : . HRM

    . T HRIS HR

    HR

    HR .

    A C AA ():T

    HR . U HR . T

    HR ,

    .

    1.6

    T . T

    . I , ,

    , . C

    HRM ;

    , . T

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    . T . C

    .

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    CA 2

    A

    2.0 DC

    T IT ,

    , HR

    : HR IT. T (2000)

    .

    . H :

    .

    A T (2000), HR ,

    . HRM

    . W D (2000) :

    , HR

    .

    I HR ,

    HR , , (W

    & D,2000). A , ,

    HR .

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    A ,

    IT .

    T . T

    ( )

    , , ,

    .

    E

    , . A

    . T

    .

    C (1996).

    P , ,

    ( ,

    , )

    .

    T W

    .

    O

    . T HRM

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    . A H (2002),

    HRM. T

    H S (2002) . I

    HR

    .

    F 2.1: HRT. R E HR B,T,

    2008, ,9,110

    I , HRM , , :

    , HRM ,

    , .

    ATTENDANCE,

    SALAR,

    COMPENSATION

    PORTAL,

    TRACKING APPLICATIONS,

    KNOWLEDGE MANAGEMENT

    PERFORMANCEMANAGEMENT,

    MANAGING TALENT,

    SUCCESSION PLANNING

    B C

    B A

    AC A

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    C HRM H (B ., 1984) M

    (F ., 1984) HRM

    . S HRM

    .

    T

    ,

    , HRM

    . C , HRM

    : HR ,

    ,

    .

    I HRM. T,

    HRM W

    ( )

    ,

    . EHRM IT

    HRM, .

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    2.1

    H R M . I

    ..,

    . HRM . I

    . T HR

    ..,

    .

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    T 2.1: T HRM

    S J .D

    R

    A

    S

    M

    T D I

    A

    C

    AT

    T P

    P A

    F T ( )

    M A

    D R

    R

    M

    M I

    A

    S

    E

    D, G, U

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    2.2 D

    T H R I S

    (HRIS) HR. HRIS HR . U

    HR . T

    HR ,

    .

    W HR, HR :

    . HRM

    . T , HR

    HRIS .

    EHRM HR , ,

    /

    . T

    , , ,

    . EHR HRM.

    T U (1997)

    HR . I , HRM

    HR , ,

    .

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    2.3 : ?

    S HRM ,

    . L (1998)

    IT HR

    HR HRM.

    T D HR . T

    HR. R (2002)

    D .

    T IT HRM

    . T , , IT

    . T , IT

    . T

    IT . F, IT

    .

    T IT HRM

    . S

    . N ,

    . A H G,

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    SD O , W W, IDC R, L R, .,

    G G (R, 2002).

    O, HRM . M

    HR

    . A

    HRM , (R,

    2002).

    I , /, ,

    . I E US,

    90 .

    H, . I ,

    , (R,

    2002).

    2.4

    O HRM .

    F HRM

    . B (1984) HRM . T

    HRM

    B (1984).

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    F 2.2: HRM P C

    B

    ,

    .

    A

    ,

    .

    F,

    .

    C

    CC

    BUREAUCRATIC MARKETDRIVEN CLAN

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    2.5

    W HRM? A L

    S (1998) .

    F 2.3: EHRM G

    ) HRM .

    ) T .

    ) HRM .

    ) HRM

    .

    I , HRM , , ,

    ; (L & S, 1998). R (2002)

    .

    A

    STRATEG

    DRIVEN

    FLEIBLEEFFICIENT SERVICE

    ORIENTATED

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    W (

    1990), ,

    ( ),

    :

    . I R (2002), HRM

    . T

    ,

    .

    2.6

    L S (1998) , :

    T , HRM, HR

    . O

    () .

    T , HRM,

    HRM . T , HR

    , , , . F

    HRM

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    ( , .).

    T HRM, , HRM

    . H

    , ,

    , . I

    HRM,

    .

    2.7 A

    EHRM HR

    HR . U

    D (1997)

    . T

    ERM ,

    HRM

    T HR HR

    . T

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    . T

    , . O HRM .

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    F 2.4: HR . R D M E E EHRM (C S: I ), S, A

    M, A ,2008, &

    , , . . .

    SEPARATE HR APPLICATIONS

    (SOFTWARE)

    A FULL INTEGRATED HR

    SOFTWARE SUITE

    INTERACTIVE VOICE RESPONSE

    (IVR)

    HR INTRANETS

    EMPLOEE SELFSERVICE (ESS)

    HR APPLICATIONS

    MANAGER SELFSERVICE (MSS)

    HR APPLICATIONS

    HR ETRANETS

    HR PORTALS

    WIRELESS HR SERVICES

    ACA()

    P

    O

    J

    J

    R

    C

    E

    C

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    EHRM

    . S EHRM

    HRM

    2.8

    T HR F OL

    (2006).T .

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    F 2.5: T A (HRM)

    T :

    ACA

    ()

    A: A A: A A

    INTERACTIVE

    VOICE

    RESPONSE

    SELFSERVICE

    APPLICATIONS

    (SSA)

    HR ETRANET

    APPLICATIONS

    HR PORTAL

    APPLICATIONS

    (HRPA)

    INTEGRATED

    HR SUITE

    HR INTRANET

    APPLICATIONS

    (HRIA)

    HR INTRANET

    APPLICATIONS(HRIA)

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    T: 2.2: A

    I V R (IVR) A

    E

    C

    S (SSA) U

    , .

    HR (HREA) P ' ,, , ,

    .

    HR (HRPA) P .

    O

    , , ,

    I HR (ISA) M

    HR (HRIA) M

    .

    HR (HRFA) M

    .

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    2.9

    W , B . (1984)

    HRM, HRM .

    T HRM

    . A , HRM HRM;

    HRM , ,

    . B HRM ,

    .

    B . (1984) :

    F 2.6: EHRM .

    A

    HIGH

    COMMITMENT

    HIGH

    COMPETENCE

    COST

    EFFECTECTIVENESS

    HIGHERCONGRUENCE

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    ) B

    ,

    . F HR ,

    .

    ) H

    .

    ) C C

    ,

    .

    ) F, ,

    , , , ,

    .

    D

    HRM, , . T

    , , HRM ,

    / HRM

    .

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    T HRM ;

    HRM

    . A HRM,

    : HRM

    HR ? T .

    2.10 B

    T HR :

    F 2.7: B HR

    B

    HUMAN

    RESOURCEPLANNING

    ACQUIRING HUMAN

    RESOURCES

    EVALUATING HUMAN

    RESOURCES

    COMMUNICATION REWARDING HUMAN

    RESOURCES

    DEVELOPING HUMAN

    RESOURCES

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    : I HR , HR,

    ,

    ,

    . T ,

    , HR

    (A & , 2001). T

    HR

    .

    A :T

    HR. O

    ,

    (G, 2002). I

    .

    T

    . F,

    , , . H,

    ,

    ,

    (E ., 2002).

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    T .

    T ,

    . V , ,

    .

    :EHR (PA)

    , . T

    HR

    . T ,

    ,

    , HR

    .

    T PA

    (P A)

    HR . I

    PA,

    (A & , 2001).

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    C: T HR

    . I , HR

    . T

    , , 75

    (B ., 2003).

    I ,

    .

    : E

    ,

    HR . E

    ,

    ,

    (D, 2001).

    H, ,

    , HR . M,

    ,

    , . T

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    E

    (H, 2001),

    (M, 2003), ,

    , (S, 2003).

    2.11 C

    T : HRM HR

    . L HR

    ,

    HRM ; , , HR

    . L

    .

    K . (1990)

    HR ( HRM)

    HRM :

    T , , HR HR

    , HR , , ,

    .

    M , HR

    ,

    . A HR

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    , ,

    :

    HR , ,

    , . T

    HR .

    R (1997) IT HRM

    . F

    HR .

    A T (2000) HR

    .

    F , , HRM

    HRM HR . I

    EHRM

    HRM , , .

    I ,

    , ,

    HR . T

    HRM .

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    H, HRM , HR

    HRM

    HR . T HR

    .

    F, HRM , HRM

    HRM .

    2.12 C

    T HR

    E

    R P (ERP) , HRM

    ERP (T , 2009).

    T ;

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    T 2.3: C S F. R H R E

    T H R M T: O

    O C T,B., H, R., K, G.J., E,O.,2009,

    .

    &

    (2007)

    A A

    (2001)

    AA

    (2006)

    (2007)

    USER

    INVOLVEMENT

    BUSINESS

    PROCESS

    REENGINEERING

    PLANNING &

    STRATEG

    TRAINING &

    EDUCATION

    CHANGE

    MANAGEMENT

    TOP

    MANAGEMENT

    SUPPORT

    EFFECTIVE

    COMMUNICATION

    PROJECT

    MANAGEMENT

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    :U

    HRM

    . C

    HRM

    (L & L, 2007).

    B : W HRM

    , HR HRM

    ..,

    (R, 2007); (B , 1999).

    S HR

    . R

    (N , 2001).

    :F HRM ,

    . T HRM

    HR

    , . L L (2007)

    .

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    : S HRM

    HR ,

    . T

    (R, 2007). E

    HRM .

    C : M

    ,

    (R, 2007). F

    HRM ,

    , , HR

    .

    F, ,

    (N ,

    2001). T ,

    (N , 2001).

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    :O

    ERP

    (AS, 2000). I HRM

    ,

    .

    A , ,

    (R, 2007). T ,

    HRM (N , 2001)

    : I

    (R, 2007). C

    HRM

    . E

    , , ,

    (N ,

    2001)

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    : M HRM

    . T

    ,

    (N , 2001). A

    HRM

    . T

    (R, 2007).

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    F 2.8.:T HRM . R HRM: I I?

    A H

    R M Tanya. B, J.K, Looise & Lempsink, B. (2009), Framing

    the implementation of HRM innovation: HR professionals vs. line managers in a

    construction company.

    2.13 A

    T HRM, , G,

    , S , HRM. T

    HRM.

    I HRM

    P (1)

    EHRM

    (2)

    EHRM

    (4)

    EHRM (3)

    I /

    A

    P

    I

    C

    I HR

    S

    E:

    D

    HRM

    A

    D

    R

    O

    R

    T

    C

    C

    C

    B

    M

    D

    I :

    S &

    M,

    C

    C

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    I C ,

    . T

    .

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    CA 3

    D

    3.0 DC

    T . T

    . T

    . S

    .

    3.1. D

    T : P D S .

    T P D

    , .

    3.2 .

    T S B P H R

    D. T HRD S B

    P K H. I 51

    . O , 3

    HR . T

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    , SBP

    B .

    T B 1948 K,

    P. T S B P

    . T

    : I ,

    , , , G,

    . T

    , , .

    T , S B

    ,

    , ,

    . T S B

    .

    A . A :

    R , T , U ,

    ,

    . B ,

    .

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    W ;

    S O. S T

    , .

    T , , .

    T . T

    . O ,

    .

    T . T ,

    ,

    . I :

    ?

    3.3 A

    T . T,

    .

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    3.4 D

    A EHR

    . T 14 . E

    . S A

    . S B

    EHR . T

    A A. T T 3.1

    T 3.1:T D Q S

    D

    S A T

    , , ,

    ,

    S B T 14 EHR

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    3.5 AAB AD A

    I ,

    EHR . F ,

    .

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    3.6 DAA CC AD ADA

    N,

    . M H (1994)

    , , ,

    . A S (1992)

    , ,

    , ,

    . F

    ,

    .

    T

    . R

    . T

    .

    3.7 DAA AA

    T

    . F,

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    3.8 CC

    T . T

    , ,

    , .

    C 4 . T

    , .

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    CA 4

    DAA AA AD

    4.0 DC

    T

    . T

    1.

    T , ,

    , , .

    4.1 D

    D :

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    T 4.1: D

    P F %

    G

    M 3 100

    F 0 0

    T 3 100

    A

    B 29 1 0

    3039 0 0

    A 40 3 100

    T 3 100

    L E

    M 3 100

    B 0 0

    T 3 100

    E

    10 A 3 66.6

    10 5 0 0

    B 5 1 33.3

    T 3 100

    C J

    W 03 100

    T 03 100

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    4.2 A

    T HRM. W

    HRM HRM P.

    1 N HR ?

    T 4550 HR . I

    B .

    2 HRM ?

    T HRM E . T

    . I

    N.1 .

    3 M HRM ?

    A HR ,

    () , . I

    HR .

    4 M HRM ?

    O

    . T

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    ;

    IT .

    5W HR ?

    T

    .

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