JUNE 2015 COLSON GROUP ADVANTAGE€¦ · COLSON GROUPADVANTAGE JUNE 2015 FOCUS ON THE CUSTOMER EXPERIENCE There’s a new VP in town, and he has joined the Colson Group team with

A D V A N T A G EC O L S O N G R O U P

JUNE 2015

FOCUS ON THE CUSTOMER EXPERIENCEThere’s a new VP in town, and he has joined the Colson Group team with his sights set on the customer experience. Brad Beltz joined Colson Group USA in January as Vice President of Distribution and Customer Service, and is based in St. Joseph, MI. He has extensive experience in progressive operations and customer service leadership roles, and is a certified Six Sigma Black Belt–focused on a proven methodology of improving business processes, and driving customer satisfaction.

Brad knew he had to effectively position Colson Group USA’s Inside Sales and Customer Service teams with their service delivery capabilities, and has recently shifted them to be part of his Operations organization. This shift aligns the inside sales and operations teams to work closely together–providing quicker access to information, and freeing up time to better service customers.

“A single point of leadership amongst all our inside sales consultants was vital,” Brad said. “With that now in place, we are working toward standard procedures across all facilities—so that our customers experience the same level of service from all locations. And the goal for that level is, first class.”

Brad is also highly focused on process improvements around the new ERP technology that was implemented in the Jonesboro (AR), Chino (CA), and St. Joseph (MI) facilities, as well as their phone technology. His immediate focus targets:

• On-time delivery and customer responsiveness • Automated communication upgrades • Procedure standardization across all facilities • Inventory planning and reliability

www.ColsonGroupUSA.com

SIDE NOTES

CONTINUED ON NEXT PAGE >>

COLSON GROUP INVESTS IN NEW POLYURETHANE WHEEL LINEColson Group USA proudly announces a major investment in process and equipment for a new and advanced polyurethane wheel line in their Newnan, GA facility. These investments allow Colson Group to produce higher-quality polyurethane wheels–with greater production efficiency and customer responsiveness.

“We’ve advanced the equipment, processes, and material to create a work center optimized for quality polyurethane wheels,” said Michael Nelson, Chief Operating Officer. “We are also utilizing the highest-quality poly materials for

bonding and tread performance, and have the process controls in-place to make sure every wheel meets the highest of standards.”

Colson Group’s investments in equipment and processing include:

• Mixing, Heating, and Pouring Machinery: This machinery tightly controls Colson Group’s material processing, while also increasing consistency and speed. The system heats materials on demand, ensuring that the polyurethane runs hotter for better degassing

Advanced Pouring Technology

IN-STOCK & READY TO SHIP• COMPETITIVE PRICING

• MASSIVE INVENTORIES

• 4 STOCKING LOCATIONS

• USA-MADE WHEEL OPTIONS

• RIGID BRAKES

PX/PY WHEEL

XP/XI WHEEL

VX/VYWHEEL

UAP WHEEL

Ultrasonic Cleaner

…230% FASTER POUR RATE.

...40% INCREASED TREAD BOND

THE GLOBAL LEADER IN CASTERS AND WHEELS

CONTINUED ON NEXT PAGE >>

PROCESS QUALITY DELIVERY

EXPLORE THE

USA-MADELINEUP

MAKE THE SWITCH.

Advanced Pouring System


COLSON GROUP INVESTS IN NEW POLYURETHANE WHEEL LINE of impurities and faster demold times. The pour rate has also increased 230% over previous machinery. The system runs more efficiently, and outputs a much stronger bonded USA-Made polyurethane wheel.

• Ultrasonic Core Cleaner: Utilizing the latest technology, Colson Group’s new ultrasonic cleaner not only degreases the wheel core, but it also removes all micro debris embedded in the core surface that will be bonded to the polyurethane. This results in up to a 40% improvement in Colson Group’s tread-to-core bond strength.

• Pre-Heat and Post-Cure Ovens: Innovative new pre-heat and post-cure ovens keep the wheel temperature controlled and consistent throughout the manufacturing process. This control allows the polyurethane to mold, bond and cure in the most optimal environment. The new ovens have been strategically and ergonomically placed within the work cell for efficiency and core temperature control–which is essential for creating a strong and long-lasting wheel.

• Testing and Quality Control: New quality controls have been implemented in conjunction with the new machinery and processes. Daily tests are performed and recorded for poly durability and bond strength. These tests ensure the poly wheel passes durability and will not flat spot, and that it has a secure bond to the core; this is tested at 800 lbs. of force, which tears the poly before separating the bond. All wheels are also stamped with a manufacturing date for control, and tested samples are stored daily for future reference.

These advancements and upgrades were lead by the Colson Group USA Operations team and our newest polyurethane expert, James Stewart. James joined Colson Group USA last year, and has over 20 years of experience in the polyurethane industry. He has spent most of his career heading Trew Wheel’s (Nashville, TN) polyurethane department, and his experience has helped amplify the quality, efficiency and delivery out of this new poly investment.

<< CONTINUED FROM FRONT

<< CONTINUED FROM FRONT

FOCUS ON THE CUSTOMER EXPERIENCE“Brad has the full support of the entire company,” said Michael Nelson, Chief Operating Officer. “With a large team working together under his leadership, we are seeing vast advancements, and he’s only begun.” Improvements implemented in the past two months (with much more in-works) include:

• Faster, more consistent order acknowledgments–with daily operations reviews for more accurate ship-dates• Automated delivery of packing slips with tracking information• Recent implementation of “ship-complete” order processing, for

accurate processing of shipping instructions–and optimized customer freight• Updated phone systems for reduced wait times and increased service level

“Progress has begun, but it is not perfection”, Brad said. “It’s clear in every department that customer-facing issues take priority over any others. We have a team that is focused on enhancing the customer experience daily through better processes and new technology–and our focus will remain around our customers, you can count on that.”


New CNC LathePre-Heat Oven


...EQUIPMENT, PROCESSES, AND MATERIALS TO CREATE A WORK CENTER OPTIMIZED

FOR QUALITY POLYURETHANE WHEELS.

BRAND HIGHLIGHTSThis summer, Colson Group USA is excited to launch a series of marketing tools geared at simplifying your caster specification process, as well as making the delivery of product content easier and faster than ever before. These tools include a series of new and advanced websites, a 3D model app, as well as new catalogs for our flagship brands: Colson and Albion.

Significant investments in technology will enable us to upgrade our websites and the way you interact with our products online. Our focus throughout the planning of these tools remains on enabling you to

quickly find your part number, and then deliver the most relevant content for your product choice (this content includes 3D models and interactive product datasheets with 2D drawings).

We will provide further details and updates on each in the next issue, but wanted to outline some of the more recent and upcoming highlights below. We look forward to bringing you the most advanced marketing tools in casters and wheels, and will discuss more in the next Advantage!

4 Brad Kish | Marketing Manager, Colson Group USA



© 2015 Colson Group USA. All rights reserved. Colson Group USA is a registered trademark of the Colson Group.

DO YOU HAVE YOUR COPY OF THE NEW SHEPHERD CATALOG? • Institutional Series (1.25” wide) upgraded to thicker steel with more competitive pricing

• Regent Series (USA Made!) new wheel and brake additions available

• Visual table of contents (pg. 4-5) enables quick reference to product series

Contact your Shepherd representative today for additional copies!

OUR NEW APP LAUNCHING LATE JUNE! • Quickly configure to a part number

• Easily download models in any native CAD format

• See what the model looks like on your actual product with the World-view function

• Share the model or datasheet quickly with anyone

PEMCO’S NEW ANDIMPROVED WEBSITE! • 3D model configurator allows you to quickly configure your part#, and includes all E-Line casters

• Download native CAD models and datasheets

• Explore the E-Line; our most economical and mass- inventoried 2” wide line

WHAT’S IN THE NEXT ISSUE?• Advancements in Operations • 2015/2016 Marketing Plans

8

Floor Protection*+ + + + + +

Non-Marking + + + + +

Durability ++ + + +

Cushioned Ride + (soft)+ + +

Chemical Resistance ++ + + +

Regent Series• Industryleadingselection

and overall value

• Fastdeliveriesforanyorderquantity

• High-strength&heattreated steel for increased durability and caster life

• Dualballraceways

• RoHScompliantzincplatingfor corrosion resistance

• Octagonwasheronstemmodels for easy installation

• NSFapproved(lessthreadguards)

Features

Wheel Selection

Applications Options

• Storefixtures

• Carts

• InstitutionalEquipment

• FoodServiceEquipment

• Furniture

• JanitorialEquipment

• OfficeEquipment

• RacksandStorageEquipment

• MedicalEquipment

• Brakes: available on allsizes(seebelowandproductpagesfordetails).

• Finishes: Zincplatingstandard;optionalfinishes available (see below).

• Fastenings & Wheels: additional fastening sizesandwheeloptionsavailable. Consult factory.

• 1-5/8" Diameter Models: available on page??”

HardorSoftRubber

Top Lock Brakes 3" and 4" diameter

models. Add [TL] at end of model.

ThermoplasticRubber (TPR)

Polyurethane (TPU)

3" No-MaticPolyolefin

Monotech 5" Precision Bearing Monotech

Vipor

Regentcontinuesnextpage

Side Brakes for 2", 2-1/2" and 3" models.

Add [B] at end of model.

Tread Lock Brakes

4" and 5" models. Add

[B] at end of model.

Side Brakes 4" and 5" models.

Add [SB] at end

of model.

listed

RoHS Environmentallyfriendly

New

New New Brake Selection

Finish OptionsSocket Options

Polished Nickel [PN] Bright Chrome

[BC] CopperOxide[CO] Zinc

[ZN] BlackOxide[BO]

ReplacestandardZinc[ZN]inPartNumberwithappropriate

finishcode.Minimumorderquantitiesmayapply.

Seeproductpagestospecifyandorder.

Shepherdhasmanysolutionstohelpyoumountyourcasterstoyour

equipmentquicklyandeasily.Seepage?? for more information.

Connects casters to

wood

Connects casters to round tubes

Connects casters to square tubes

Weldable caster mount

Metal T nut

Connect casters to PVC

pipelegs

Connect casters to

threadedpipes

Corner brackets

MadeintheU.S.A.

Made in USA

*Seepage??forapplicationdetails.

9

www.shepherdcasters.com

Top Lock Brakes 3" and 4" diameter

models. Add [TL] at end of model.

Side Brakes for 2", 2-1/2" and 3" models.

Add [B] at end of model.

Tread Lock Brakes

4" and 5" models. Add

[B] at end of model.

Side Brakes 4" and 5" models.

Add [SB] at end

of model.New

2" 13/16" 2-5/8"

1-15/16"

2-1/8": SideBrake

SoftRubber 80 PRE20___ZN-3RThreaded: 532, 507, 500, 637,

605, 634

Grip Neck: 302

Grip Ring: 223, 211, 222, 273

ThermoplasticRubber 80 PRE20___ZN-TPR

HardRubber 90 PRE20___ZN-3H

Polyurethane 90 PRE20___ZN-TPU

SolidPolyolefin 90 PRE20___ZN-3ES

Polyolefin 90 PRE20___ZN-3E

Vipor 90 PRE20___ZN-VPR01(CG)

2-1/2" 13/16" 3-1/8"2-1/8":

Swivel&SideBrake

SoftRubber 80 PRE25___ZN-3R Threaded: 532, 507, 500, 637,

634, 605

Grip Neck: 302

Grip Ring: 223, 211, 222, 273





3" 13/16" 3-1/2"

2-1/2": SwivelandSide

Brake

3-5/16": TopLockBrake

SoftRubber 110 PRE30___ZN-3R

Threaded: 532, 507, 500, 637,

634, 605, 748

Grip Neck: 302

Grip Ring: 223, 211, 222, 273


No-Matic 110 PRE30___ZN-NOM




Monotech 120 PRE30___ZN-MNT

Vipor 120 PRE30___ZN-VPR01(CG)

4" 15/16" 4-3/4"

3-7/16"

3-1/2": SideBrake

4-1/16": TopLockBrake

SoftRubber 125 PRE40___ZN-3R Threaded: 605, 741, 748, 705,

800, 806

Grip Ring: 211, 273, 204

Expanding Adapter: 440-455






5" 15/16" 5-3/4"4-1/8":

( Includesbrakemodels)

SoftRubber 130 PRE50___ZN-3RThreaded: 605, 741, 748, 705,

800, 806

Grip Ring: 211, 273, 204

Expanding Adapter: 440-455






Monotech Precision Bearing 160 PRE50___ZN-MNT33(GG)

3

UNC18

5/16"

3/4"

UNC18

5/16"

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2-1/4"

Brass Band Brass Band

1"

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#02

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#02

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8" 2-3/4to 3"1-

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hole

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3

UNC18

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UNC18

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UNC16

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1"

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UNC14

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1"

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1-7/16"

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5/16"

#02

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3/4" 5/16"

hole

2-5/8"

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9/32"hole

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6

Regent SeriesContinuedfrompreviouspage

Regentcontinuesnextpage

Stem ModelsBase Model Number(Add fastening code)Wheel

Diameter (Inches)

Tread Width

(Inches)Tread Type

DynamicLoad

(Pounds)Mounting

Height (Inches)

Swivel Radius (Inches)

Fastening Selection*

Threaded Stem

Grip Neck Grip Ring Stem Expanding Adapter Stem

3

UNC18

5/16"

3/4"

UNC18

5/16"

1"

UNC16

3/8"

1-1/2"

UNC18

5/16"

1-1/2"

UNC16

3/8"3/4"

UNC16

3/8"

1"

UNC13

1/2"

1"

UNC13

1/2"

1-1/2"

UNC14

7/16"

1-1/2"

UNC14

7/16"

2-1/4"


1"

3/8"

7/8"

7/16"

1-7/16"

7/16"

1-7/16"

7/16"

2"

7/16"

1-1/2"

5/16"

#02

3-3/4"

2-5/

8" 2-3/4to 3"1-

3/4" 5/16"

hole

2-5/8"

1-3/

4"

2-1/8"31/3

2

3/16"hole

9/32"hole

2"

1-3/

16"

1-9/1613/1

6

3

UNC18

5/16"

3/4"

UNC18

5/16"

1"

UNC16

3/8"

1-1/2"

UNC18

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1-1/2"

UNC16

3/8"3/4"

UNC16

3/8"

1"

UNC13

1/2"

1"

UNC13

1/2"

1-1/2"

UNC14

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1-1/2"

UNC14

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2-1/4"


1"

3/8"

7/8"

7/16"

1-7/16"

7/16"

1-7/16"

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2"

7/16"

1-1/2"

5/16"

#02

3-3/4"

2-5/

8" 2-3/4to 3"1-

3/4" 5/16"

hole

2-5/8"

1-3/

4"

2-1/8"31/3

2

3/16"hole

9/32"hole

2"

1-3/

16"

1-9/1613/1

6

3

UNC18

5/16"

3/4"

UNC18

5/16"

1"

UNC16

3/8"

1-1/2"

UNC18

5/16"

1-1/2"

UNC16

3/8"3/4"

UNC16

3/8"

1"

UNC13

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1"

UNC13

1/2"

1-1/2"

UNC14

7/16"

1-1/2"

UNC14

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2-1/4"


1"

3/8"

7/8"

7/16"

1-7/16"

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7/16"

2"

7/16"

1-1/2"

5/16"

#02

3-3/4"

2-5/

8" 2-3/4to 3"1-

3/4" 5/16"

hole

2-5/8"

1-3/

4"

2-1/8"31/3

2

3/16"hole

9/32"hole

2"

1-3/

16"

1-9/1613/1

6

634 741 748 800 806605500 637532 507

705

1/2"

UNC132-13/16"

302 223

1-1/

2"

5/16"

Tubing ID Range . .Code3/4"-13/16" . . . . . .4407/8"-15/16" . . . . . .4411" - 1-1/16" . . . . . .4421-1/8" - 1-3/16" . . .4431-1/4" - 1-5/16" . . .4441-3/8" - 1-7/16" . . .4451-1/2" - 1-9/16" . . .4461-5/8"-1-11/16" . . .447

Tubing ID Range . .Code7/8"-15/16" . . . . . .4511" - 1-1/16" . . . . . .4521-1/8" - 1-3/16" . . .4531-1/4" - 1-5/16" . . .4541-3/8" - 1-7/16" . . .455

211 273 204

*To order, include blue fastener code in Base Model Number.Example:PRE40605ZN-3R

Threaded GripNeck GripRing ExpandingAdapter

Fits Round Tube FitsSquareTube

New

Made in USA

3

UNC18

5/16"

3/4"

UNC18

5/16"

1"

UNC16

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1-1/2"

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UNC16

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1"

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UNC14

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1"

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1-7/16"

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#02

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hole

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4"

2-1/8"31/3

2

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2"

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222

3

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1"

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5/16"

#02

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2-5/

8" 2-3/4to 3"1-

3/4" 5/16"

hole

2-5/8"

1-3/

4"

2-1/8"31/3

2

3/16"hole

9/32"hole

2"

1-3/

16"

1-9/1613/1

6


NEW PRODUCTS FROM

Please contact your ALBION representative

to request additional

brochures today!

Albion E5 Stainless Steel

Brochure

16 Series Made In USA

Brochure

SE Ergonomic Wheel Brochure

NEW Colson Group App

NEW Pemco Website

NEW Shepherd Catalog

NEW Literature

The Colson Group is the largest manufacturer of caster and wheel products in the world. The company has operations in 14 countries and consists of nine major global operating units. Colson Group USA is the largest operating unit of the Colson Group, and it includes some of the most renowned brands of casters and wheels in the world: Colson, Albion, Shepherd, Jarvis, MedCaster, Pemco,

Faultless and Bassick. These brands have been technological leaders in caster advances for more than 350 combined years. The drive and experience of Colson Group innovators have led to some of the most trusted, highest quality and advanced mobility solutions in today’s world.

LAUNCHING THIS MONTH!

http://coer.securesites.net/shepherdcatalog/ShepherdeCatalog/index.html

https://www.dropbox.com/s/4dyevu2a9scq45p/Albion-E5StainlessFlyr.PDF?dl=0

https://www.dropbox.com/s/i9nfpchcyb6kxr6/Albion-16%20Series-MadeInUSAflyer.pdf?dl=0

https://www.dropbox.com/s/q3exuorhoamergy/Albion_SE_Flyr.pdf?dl=0

Documents

JUNE 2015 COLSON GROUP ADVANTAGE€¦ · COLSON GROUPADVANTAGE JUNE 2015 FOCUS ON THE CUSTOMER EXPERIENCE There’s a new VP in town, and he has joined the Colson Group team with