Rebecca Steinfield, MA

Institute for Healthcare Improvement

June 7, 2016

Rebecca Steinfield, MA

Institute for Healthcare Improvement

An Introduction to the Model

for Improvement

IHI Faculty

Rebecca Steinfield Rebecca Steinfield, MA, has been with IHI since

1996. She currently serves as Director of IHI’s

Improvement Advisor Professional Development

Program, teaches IHI courses on improvement

methods, and mentors “improvers-in-training.”

Rebecca sits on IHI’s Improvement Capability

Focus Area.

Past IHI work includes serving as an Improvement

Advisor on IHI’s programming for reducing

unnecessary rehospitalizations and primary care

transformation in academic settings. She is also

mother to two teenagers: Jacob, 18, and Susie, 16.

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Agenda at a Glance

Day 1

Introduction to the Model for

Improvement

Day 2

Using Data for Improvement

AM

• Introductions and Overview

• The Six Skills for Improvement

• Model for Improvement, Part 1

• Improvement Teams

LUNCH (noon-ish)

PM

• Model for Improvement, Part 2

• Run Charts

• Implementation

• Problem-solving

• Adjourn (4:00)

AM

• Introductions and Overview

• The Purpose of Data

• Operational Definitions

• Understanding variation statistically with run

charts

LUNCH (noon-ish)

PM

• The Red Bead Demonstration

• Introduction to Statistical Process Control

• Visual Display of data

• Data communication issues

• Adjourn (4:00)

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Time to say hello at your table!

Develop a Group Resume

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Background All our work is a process that involves teams of one sort or another.

Can you think of any activity in the healthcare field, for example, that

can be completed by only one person with no direct or indirect

involvement of other individuals? It is very difficult to come up with a

healthcare related activity that does not involve more than one person.

Successful improvement work requires teams. No one individual is

smart enough to know all facets of an issue, a problem or how to make

the process be more efficient and effective.

Each member of a team has a unique array of talents, skills, and

experiences to offer the group. When working in teams, however, it is

important to understand what each person brings to the group. By

getting to know your fellow team members early in this program, you

will be better able to leverage each of your individual talents, skills, and

experiences as you proceed through the workshop.

Develop a Group Resume

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Purpose of this Exercise

The purpose of this exercise is to provide you with an opportunity to

familiarize yourselves with the other participants at your table and gain an

understanding of the many talents, skills, and experiences each of you

can bring to the group.

Activity Duration

Your team will have ~15 minutes to create your team resume. You will

then be given 2 minutes to present it to the rest of the class.

Guidance

Organize your resume to “sell” your team. Be creative, clever and

imagine that you are making a pitch to have your table hired as a

consulting team.

Develop a Group Resume

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Group Resume Directions

Select a team recorder who will present the group resume to the entire class

Use a flipchart page to prepare your summary

Your team resume should include, but is not limited to, the following:

Team Name (This should be something that uniquely identifies your team)

Each team member/s name

Educational background (schools attended, number of years of formal

education, number of degrees, etc.)

Professional Skills (public speaking, writing skills, organization, listening,

persuasion, planning, building, creativity, artistic, analytical, etc.)

Work experiences (years in healthcare, years at your current institution,

etc.)

Major Accomplishments in your particular field

Publications and Awards

Volunteer and Community activities

Hobbies, hidden talents, travel, family

IHI’s Mission: To improve health and health care worldwide

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Our Vision

Everyone has the best care and health possible.

Who We Are

IHI is a leading innovator, convener, partner,

and driver of results in health and health care

improvement worldwide.

Our Mission

To improve health and health care worldwide.

About IHI

Quality Improvement and Joy in Work

Quality, Cost, and Value

Patient Safety

Triple Aim for

Populations

Person- and

Family-Centered Care

Improvement Capability

North America

Latin America

Europe

Middle East

Africa

Asia Pacific

An Innovator

A Convener

A Partner

A Driver of Results

What We Will Improve Where We Work IHI’s Core Strengths

IHI Open School for Health Professions

When you come upon a wall, throw your hat over it, and then go get your hat. — Irish Proverb