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June 2013

Paramedics Plus, ETMC assist employees affected by May tornado

On May 20, 2013, south Oklahoma City and the city of Moore were struck by a tornado in the afternoon hours. More than 1,000 homes, two elementary schools, a hospital and several businesses were completely destroyed. Within the area of destruction and damage, several EMSA/Paramedics Plus employees suffered losses ranging from property damage and clothing loss to, in a few cases, total destruction of homes and all contents. Paramedics Plus and ETMC were quick to jump into action in order to come to the aid of those suffering losses.

The ETMC Regional Healthcare System set up a special Helping Hands Fund designed to assist Paramedics Plus employees and their families who were affected by the Oklahoma City area tornado disaster.  Gifts totaled approximately $26,000, including $8,400 from ETMC and Paramedics Plus team members from throughout the United States.  A Helping Hands committee reviewed the employee needs and distributed the funds received to five Paramedics Plus team members and their families, all of whom suffered total loss or severe damage to their homes.

John Peterson, COO of Oklahoma, has thanked the Foundation, Paramedics Plus corporate officials, and all Paramedics Plus employees from the various locations across the country on behalf of the five employees. 

Paramedics Plus Oklahoma COO John Peterson and GM Jim Winham are shown with EMT Cliff Hood and his family and Paramedic Crystal Brown and her family who had total losses. Each of these families was presented with a $5,000 check to aid in their recovery. Paramedic Tim Ward also received a check from Mr. Peterson on Friday, May 24, 2013.

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Paramedic Crystal Brown’s EMSA shirts were found still hanging on her bathroom door following the EF-5 tornado that destroyed her home in Moore, Okla.

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The reason why we celebrate EMS week came into clarity this year. While I hope that all of you were able to participate in some of the events and eat some great food that was provided, the week was significantly interrupted by a disaster that called all of us into action.

On May 20, 2013, a devastating EF5 tornado impacted an eight-square-mile portion of Oklahoma City and a major portion of the city of Moore. Our EMSA team saw the danger unfolding and immediately placed ambulances and supervisors in strategic locations at safe distances from the tornado to ensure a rapid response to victims. Between the hours of 14:00 and midnight, EMSA responded to 95 requests for service and transported 68 patients. Of those 68 patients, 32 were priority 1 life threatening responses. The bulk of the calls came in between the hours of 14:00 and 17:00 with 69 of the 95 responses occurring during this timeframe. There were many heroic acts throughout this event and many Paramedics Plus employees put themselves at risk in order to help their fellow Oklahomans.

While I have personally lived through hurricanes in Florida and witnessed the aftermath of tornadoes in my home state of Minnesota, I have never seen anything quite like this. The way our EMSA family came together almost instantaneously to the aid of others is inspiring. In a matter of about one hour we had every drivable ambulance in our fleet on the road with more employees volunteering to help than we had units available to put them in. Our mechanics and materials personnel worked tirelessly to support the mission of the EMTs, paramedics and supervisors. The communications center team remained calm and in complete control even though the phone lines were blowing up with frantic and terrified callers and radio communications were next to impossible. The field personnel acted with valor and courage as they pulled the injured from the wreckage, triaged and transported them to area hospitals. A strike team from Tulsa responded to the scene with five ambulances to assist operations and played a key role in allowing Oklahoma City personnel to get some much needed rest. As soon as we found out that some of our employees were affected and lost their homes, the human resources department immediately took on an employee services and assistance role to make sure we took care of our own.

As you may know, there were employees that were affected by this terrible disaster and lost everything. For this reason, the East Texas Medical Center Foundation has opened a restricted Helping Hands Fund - OKC (Oklahoma City). As a restricted fund, any donations received must be used only for the purpose of helping in this specific disaster. As always, donations to Helping Hands are tax deductible to the full extent of the law.

From the Desk of the COO

John PetersonCOO

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Eastern UpdateThree of our OKC team members have completely lost their homes and others have homes with extensive damage. If you would like to donate to this specific, one-time cause, please:

1) Send a check to the ETMC Foundation, Attn: Helping Hands - OKC, P. O. Box 6400, Tyler, TX 75711.

OR

2) Make a credit card gift online at: www.etmc.org/foundation and click the teal “Donate” button. Under Donation Information, type in the dollar amount then select “Helping Hands – OKC” under the Designation drop down menu.

You will receive a gift acknowledgment for tax purposes, and the ETMC Foundation will provide everyone with an update on this disaster relief. If you have any questions, please contact Marty Wiggins with the Foundation office at (903) 535-6213 or 1-866-444-ETMC or Mignon Adams with ETMC EMS at (903) 535-5822. Thank you in advance to our team members who have already expressed the desire to help and to all who will contribute to this very special fund.

As if the May 20 tornado wasn’t enough, Oklahoma City once again experienced a significant weather event on Friday, May 31. This severe weather event spawned multiple tornadoes, high straight-line winds, hail and a torrential amount of rain. Those who experienced it describe it as like being in a hurricane and some of our most experienced staff stated they have never seen any storm like this in their lives or career. Once again, our EMSA team stepped up to the plate and knocked it out of the park. Even through dangerous flooding and with visibility near zero our field EMTs, paramedics and supervisors carried out their mission superbly. Our command staff at post 1 fought with rising flood waters inside the building to keep the CAD servers dry and in service all while coordinating the EMS response. The communications center experienced an amazingly high-level call volume with 296 requests for service received between the hours of 17:00 and 23:00. Many of those calls were for motorists and others trapped by rising flood waters. Our communications team of professionals kept their cool and prioritized the calls until all were responded to and completed. Again, our fleet and materials staff kept ambulances on the road and administration took care of our employees so that the mission would not be compromised.

Unfortunately, our administrative offices at post 1 sustained significant water damage due to flooding. As a result, our management and administrative staff who were up most of the night on Friday working the storm came back on Saturday and Sunday to pack up all of the items in the building and prepare to move to a temporary office location. On Monday, June 3, the Paramedics Plus/EMSA administrative offices were relocated to 13431 North Broadway Extension. While some EMSA staff and OMD will remain working in undamaged areas at post 1, all Paramedics Plus staff has relocated to the temporary location. This was a tremendous effort accomplished in just two days. Thank you to all who worked so hard to keep this operation running without skipping a beat. Our new academy recruit class started as scheduled on Monday, June 3, with help from a generous offer by the Oklahoma City Fire Department to allow us to use their training facility for our academy. All team meetings until further notice will be at the Edmond Fire department thanks to their generous offer for us to also use their facility.

The teamwork in all departments was tremendous and the outcome of your efforts was amazing. I am truly humbled to be able to say that I am a part of this amazing group of people and I feel blessed to have the honor of serving the citizens of Oklahoma City and Tulsa by your side. Words cannot express how proud I am of everyone and how you handled not one but two devastating disasters in less than two weeks. To every department, at every level of this great organization I say thank you for all that you do.

As always, be safe out there!

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Summertime is here.  Children will be out playing all day, swimming pool activities will be in full swing, school zone flashing lights will be shut down for a bit, and lake fun (now that there is water in most of them) will in-crease.  Staying aware of your surroundings is important year round, but the activities I just listed will surely bring about an increased need.  Children are children and will make decisions that children make.  Lake fun surely will increase the likelihood of impaired decision making by some.  And the heat... oh the heat... of course we’ll all need to brush up on our hyperthermia treatments.  But additionally, take care of yourselves.  Stay hy-drated.  Find a shady spot to park your truck.  Last month, I talked about taking care of each other emotional-ly.  Now, let’s take care of ourselves physically!

Next topic:  The BEST Program.  By now, you’ve hopefully seen the policy outlining our new recognition pro-gram.  I’m proud to say that this program’s design came from input given by many people in various departments and divisions within our system.  The policy has some reasons listed for receiving points.  But, just like with all policies, it can’t possibly be all-encompassing.  Feel free to drop an email any time you see a coworker doing something that displays our values!  That email address is emsabest@emsa.net and, although I’m typing this as a western update, this information is good for Eastern, Western and Preparedness Divisions.

Lastly, we’ve done a lot of hiring from around the country lately.  I’d like to remind everyone that you are part of a team.  Many of our teammates have traveled far to work for us, left family behind and, outside of us, they know very few people in our respective towns.  Got some ideas for group activities?  Thoughts on reaching out to one another?  Want to go fishing?  Do it.  Thinking, wanting, considering... all those allow life to pass by, but doing allows life to happen.

Western Update by Joe WallaceDirector of Operations, Western Division

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Support Servicesby John Graham, NREMT-P Director, Support Services

I hope you and your family is having a great spring and will be able to enjoy the “cooler” weather before the heat of summer.

This month we are looking for some input on the new bin configuration in both OKC and Tulsa.  Tulsa has had it in place for several months and OKC just over a month. We’ve had both positive and negative feedback from the field, which is much appreciated.  If you feel there are some changes that need to be made or you prefer how it is now, please send me an email.

Keep in mind that whatever changes are made will be done on both ends of the turnpike.  I will gather all of the emails, look them over and see what can be modified.  We will not be able to make adjustments that will make everyone happy, but if there is consensus on things that need to be moved or adjusted we can make that happen.  Please send your emails to grahamj@emsa.net and put “Bins” in the subject line.  Please have your email in no later than June 14. I appreciate you taking the time to send in your suggestions.

Thank you for everything you do for our communities.

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EMSA Adds Community Relations and Social Media Manager Expert to Build Organization’s ReputationSocial media. You hear about it, you use it, and you probably love it, loathe it, or are addicted to it. Regardless of how you feel about it, social media is here to stay, and it will impact every company across the nation. That includes EMSA. The day after the May 31 storms, I posted a picture on the EMSA Facebook page that a supervisor took of the storm. It was an incredible image that went viral. 450 people liked the picture, but even more impressive was it was shared more than 830 times.

Let me introduce myself, I am Adam Paluka, and in April, I started as EMSA’s new Community Relations and Social Media Manager. One of my responsibilities is making sure EMSA is using Facebook, Instagram, Twitter, YouTube and other social media outlets to reach residents in our service areas and promote our medics and our brand. I am not just posting updates, sharing pictures, and tweeting, I am also searching social media sites every day to see what others are saying about EMSA. Recently, one Facebook post caught my attention. A man in the Oklahoma City area posted about his encounter with an EMSA supervisor on his personal Facebook page.

“(Supervisor) with EMSA emergency services is the greatest! We were stuck across town with no ride home at 3am gave us a ride home 15miles from where we were n saved us from having to sleep out n the cold. He really saved our butts. Thanks (Supervisor)!”

I contacted the employee, who has asked that we not share his name, to find out what happened. Here’s what he said:

“(The man who posted) and his wife were helping at a church, but they had to take the bus to the church. The last bus had gone through the area before they noticed the time and they were stuck. The gentleman approached me at a 711 and asked for a blanket. I asked him why in the world he would need a blanket. He said that he and his wife were stuck in the area over night and his wife was cold. I dug a little into the story and was moved by him asking for a blanket not blankets for both. They live in our service area, and I did not have a blanket to help them but I told them I could give them a ride. I did explain if something major happened I would have to let them out right where we were at to respond to the disaster. They were very thankful and I was glad to be able to help. Going above and beyond is a way of life not just a slogan to many of us.”

It should be noted that a supervisor drove this couple home. If a crew came across something like this, they must contact dispatch so that anything like this can be pre-approved by a supervisor.  Preferably, the crew would ask a supervisor to come assist so we can leave the ambulance in service.

This simple post helped build EMSA’s reputation in the eyes of everyone who saw the post in their Facebook newsfeeds. It is a reminder that while we control some of the public perception about who EMSA is and what we do, it’s testimonials like this that speak the loudest. Thank you to everyone who goes above and beyond day in and day out to serve the residents in our service areas.

If you haven’t done it yet, now is a good time to start following us on various social media channels so that you can share and retweet the posts and images we share every day, and especially during serious events.

https://www.facebook.com/emsaok

https://twitter.com/EMSAOK

http://instagram.com/emsaok

http://www.youtube.com/user/EMSAOklahoma

If you have an idea for a social media post, want to send me a picture that helps explain our mission statement, or have a story that needs to be shared, e-mail me at palukaa@EMSA.net.

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The communications personnel are not only EMT's and paramedics, but are required to be emergency medical dispatchers (EMD). The EMD certification course is sponsored by the International Academy of Emergency Dispatch.

The certification course is a 24-hour program designed to teach students how to navigate the protocol card-set.

The protocol is designed to ask specific standardized questions to allow the EMD to process the call in the most expeditious manner possible. The protocol itself goes through an extensive evaluation and test-ing period through the medical curriculum board. The EMSA EMDs have participated in several beta testing programs that help improve this process.

The protocol is separated into different categories:

Case Entry - Focus is on location, age, status of consciousness and the status of breathing.

Key Questions - Scripted to solicit, in most cases, a yes or no answer pertaining to the patient’s chief complaint.

Coding – Algorithm based from key question answers and determines the response as desig-nated by the Office of the Medical Director.

PDIs - Post dispatch instructions, intended to prepare the patient and the family for arrival of the responding emergency personnel.

PAIs - Pre-arrival instructions, these instructions are started very early in the interrogation process.  May include CPR, Heimlich maneuver or helping to deliver a baby.

Keep in mind this process is being completed 200-300 times a day with call process time at a minimum. Sometimes in very anxious caller situations, extra reassurance and calming techniques are being used to calm the caller down and simultaneously gather pertinent information about the patient and situation.

With all this in mind, I want to close with acknowledging all the hard work, not only the communica-tions center staff, but all the field EMTs and paramedics responding to record breaking call volumes as you provide excellent patient care and customer service to the citizens of our service areas.

Dispatch EMD’s: Not Just a Telephone Operator

by Barry Coleman Comm QI Supervisor

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I wanted to take a minute and share with you guys what it has been like for me as a second gen-eration paramedic. My father has been a paramedic for longer than I have been alive. The first memory I have of him was him getting ready for work. Something clicked in my head when I saw his uniform and the simple answer he gave my brother and I when we asked him what he did.

“I help sick people.”

All kids look up to their parents. Some want to be just like them. I knew what my dad did was important and from a young age I had dreamed of following in his footsteps. When I was young my friends all got it. Lights and sirens were cool!

I always bragged about it to my friends in elementary school and it just made it worse when my dad brought an ambulance for show-and-tell one day. I caught the EMS bug so long ago. I was always interested in it. When I was 15 instead of reading Harry Potter I read my dad’s old EMS textbook. That old orange book was full of dog-eared pages and little notes that he had taken 20 years before. As I started thinking about it more as a career I started taking what little health-ori-ented classes I could find at school. When I was 16, my dad worked for a rural ambulance service in southern Oklahoma. His boss agreed to let me do a ride-a-long. I’m not sure if my dad was trying to scare me away from EMS or just expose me to the reality.

I will never forget that shift - one general sick call, one fender-bender and one cardiac arrest. I had always thought EMS was about saving lives, looking good, driving fast and everyone always lived! That’s what happened on TV! I guess I thought no one died in ambulances. I put EMS on the back burner but it never left my mind. The good friends I had in high school didn’t really understand why I liked EMS so much. They didn’t think the lights and sirens were cool anymore. All they knew was everything that was missed. They had seen how my dad had missed football games, band concerts and birthday parties. I frequently heard, “Why can’t he just take off work,” which as we all know sometimes just isn’t possible.  It seemed like at some point everyone just didn’t think about firefighters, police officers, or paramedics and EMTs. No one knew what para-medics or EMTs did.

When I graduated high school I went to Oklahoma Christian and majored in music perfor-mance. I loved the performance part but something always felt wrong about it. So I left and started an EMT-Basic course at OCCC. My father discouraged me from it. He told me you’ll

Guest Column by Cpl. Donald Wood NRP

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never make any money and to be a nurse. The only problem was I was hooked after the first day of class. Everything seemed to move faster after that. I obtained my EMT basic license and started working for a rural service and then a year later EMSA Western Division. I loved going to work; that’s one thing that hasn’t changed. What has changed is all of my close friends from high school and college aren’t so close anymore. We would all go hangout and they would ask me how work was going. Unfortunately I hadn’t learned yet to just stick with “work is good.” They

all wanted to know what the worst thing I had seen was...before long they stopped asking and then stopped inviting me out. I finally achieved my goal of becoming a paramedic two years ago. Once I was done with school and had free time again, I started hanging out with those old friends again. Recently I had one of those friends call me. He told me he saw an ambulance running down the street with its lights and sirens on, and only one person up front. He asked me if we only had one-person ambulances now. A long time down the conversation I realized my friend, some-one I had grown up with, didn’t know that paramedics and EMTs were highly-skilled medical professionals.

Once I had told him what we do he told me he understands why I do this and has thought about changing careers.

All my life I had wanted to become a para-medic like my father. Then I wanted to become a good paramedic like he is. Now

that I’ve been in his boots for a while I don’t regret any of the choices I’ve made. I understand why in this next generation of paramedics and EMTs there are a few legacies. My dad has seen me work and with our frequent medical conversations he has finally admitted I made the right choice. It makes me wonder...one day will my children feel this way about EMS and how will I feel about them following in my footsteps?

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Date: May 12, 2013

To: Paramedic Pete Radford and EMT Thomas Hovell

From: Maj. Colin Roy- Field Operations Supervisor

RE: Citizen/Patient Commendation

On the afternoon of February 17th of 2013 you were dispatched to the area of NE 150th

and N. Lincoln Boulevard on a motorcycle accident. You arrived to find two patients severely injured in the crash. Due to system status at the time, your intuition served you and you opted to transport both patients due to one being critical and awaiting other units could have been detrimental to patient’s condition. Though, it is generally not recommended to transport two patients of this nature, your decision had a positive impactin the outcome of these two citizens. So much so, the female on the motorcycle wrote a commendation in on their behalf.

Sheena See was the female writer and attached is a copy of the correspondence we received in your name. It was intercepted by our Director of Operations who handed it to me to follow through with. It is my honor to summarize the words of these patients you so positively impacted.

Sheena writes of how “Awesome” you guys were by saving her and her boyfriend that day. Though she and the male patient, Kirk, are still healing, she continued to rave of how “amazing” they were both doing and say it is “due to you guys” which I firmly believe. She also comments about how thankless our job can be. She wanted you both to know “you are two are very important people!!”.

I can’t agree more with this commendation and the words written from the heart of your patient. You are both awesome for all you do here day to day. It is a thankless job. You two are very important to your patients and to your leadership. I take great pride in writing commendations of this nature and thank you both for your continued passion for your profession.

Respectfully,

Colin Roy

Paramedics Plus1111 Classen Dr., Oklahoma City, OK 73103

405-297-7100

Western Division Medics Receive Commendation

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Meet Your CoworkersWestBrian Noble, EMT, Western Division

How many years in EMS?I’ve been officially in EMS for two years… with the first six months in materials.

How long have you lived in the OKC area?I’ve lived here almost three years now.  I moved from California to possibly attend nursing school since there is a waiting list for such in California.

What inspired you to get into this field?In 1987, I started in healthcare and I was also a combat medic in the Gulf War.

What is your favorite part of the job?I really like interacting with patients and getting to learn about their lives.

What is your least favorite part of the job?I do not like when you inevitably have a poor outcome after treating a pediatric patient.

What do you do to de-stress?I like to exercise and to go fishing, even though it doesn’t really show in my waistline.

What do you like most about OKC?The city has great diversity intermingled everywhere.

Future Aspirations?I’m currently enrolled in our in-house paramedic program with a graduation date set for July of this year.  I have hopes to go on to nursing school still within the next few years.

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EastScott Williams EMT-Paramedic, EMS Instructor

How many years in EMS?Quite a few.  I ran my first call with the Verdigris Fire Department in July 1989. It doesn’t seem like it’s been that long ago but some of my current students were born around that time. Wow, I’m getting old! At least my beard is the only thing that is gray so far.

How long have you lived in Tulsa?I was born here and raised in north Tulsa, Verdigris and graduated in Claremore. I left in 1994 to work in Missouri.  I came home to live near my family in Owasso in 2006.

What inspired you to get in this field?I honestly never thought about being a paramedic when I was growing up. I wanted to be a touring drummer.  Instead, I got a job after high school and started with the volunteer fire department for some excitement.  I did the firefighter thing for about eight years before I realized that medicine was more suited to me. I still don’t know what I want to be when I grow up.

What is your favorite part of the job?How many people can really say they love their job?  I can say that without reservation.  We get to reach people when they are the most vulnerable.  It’s humbling if you think about it.  If I had to pick two things I really like, it would be critical care patients and teaching.  Critical patients offer the challenge of putting into practice all of those things that we study in training.  It’s even better to have a good student along during those times so they can learn firsthand and work through the decision making process in real time. I love to see that “light bulb” moment when things start to make sense for a student.  Those types of calls just don’t happen that often so you have to try to enjoy the low priority calls in some way.  Hearing patient stories can sometimes be very interesting.  After the assessment, I like talking to patients about various things like where they grew up, what they do for a living, etc.  You can hear some pretty twisted stuff! Everyone has a story to tell if you bother to ask. If I meet a veteran, I make it a point to thank them for serving.  It’s often amazing how their attitude can change when you acknowledge their service to our country.  

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What is your least favorite part of the job?That helpless feeling when a patient is dying despite doing everything we can for them.  Even when everything goes right from our perspective, it sometimes just isn’t going to go well in the end.  It’s part of the job but I don’t have to like it. Also, I don’t like having to miss things with my kids.  It’s hard when you miss a ball game or band concert because you had to work late.  Inevitably when you have something planned after work, you will get a late call.  I make a lot of last minute plans!

What do you do to de-stress? I’ve always been involved in playing music.  I play drums for a few different bands in Tulsa.  There is no better escape from reality for me.  When I’m playing, the last thing on my mind is work. (Unless of course someone is being carried out of a venue in an intoxicated stupor.  At least I know who to call…)

What type of experience/training do you have in EMS?In 1989 I started with FF-I and Haz-mat technician, EMT-basic then Intermediate. I got FF-II while working for Joplin Fire Department.  I went to paramedic school at Missouri Southern State University and stayed in col-lege after paramedic school to study biology and chemistry. While in college, I spent five years in the emergency department at St. John’s Joplin as a paramedic.  I worked for St. John’s Medflight for nearly five years as a flight paramedic (FP-C). I moved to Tulsa to work with Tulsa Life Flight and EMSA. I left TLF in 2009 and have been with EMSA ever since. I’ve been fortunate to work with and learn from so many great clinicians over the years.  You can learn something from just about anyone no matter what their licensure.  Now I’m lucky enough to be passing the things I’ve learned to the students in the paramedic school where I currently work as an EMS in-structor.  It’s honestly the hardest job I’ve ever had but also the most rewarding when I see them doing well.

What do you love about Tulsa?Tulsa has lots of great entertainment, sports, restaurants and some truly “interesting” people.  Very few of them know how to drive though, much less use a turn signal.

What do you dislike about Tulsa?Obviously the city streets in Tulsa are terrible!  Too many narrow lanes and potholes that will literally beat the air out of your tires.  Just go to post 1 and see the line for the free air!

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National spotlight on EMSA during tornado rescue and recoveryAs a result of the massive national and international interest in the May 20 tornado, EMSA was approached for interviews by numerous media outlets. A number of EMSA team members conducted interviews in the after-math of the storm including:Manager Tony McCarty Supervisor Danielle Cain General Manager Jim Winham Paramedic Lisa Lester EMT Alex Jacobs Paramedic Michael Porter

EMSA participated in the daily press conferences with city and state officials. These press conferences were aired locally and nationally Monday through Wednesday.

Key highlights of media representation of EMSA’s response included:Tuesday, May 21 - NBC Nightly News with Dr. Nancy Snyderman interview-ing Manager Tony McCarty aired by 48 stations around the nation. Wednesday, May 22 - CNN’s Chris Cuomo and John Berman aired Para-medic Lisa Lester’s and EMT Alex Jacobs story about transporting 15 patients from a daycare center.

Interim Communication Center Manager Tony McCarty talks to NBC’s Nancy Synderman about the Moore tornado response.

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June 2013

Years of Employment

Day

Anniversaries

BirthdaysJanoah Jackson 3Marc Mcdonald 3Jonathan K. Mulenga 3Taber Wilson 3Samantha Gilbreath 4Kaleigh Land 4Vicki Lane 4Cynthia Aguilar 5Ashten N. Berry 5Johnnie Munn 5Michael F. Murphy 5Jennifer Mobbs 6Curtis Cook 7Dylan Mills 8Ethan Coe 9Lee Gibson 9Shawn Martin 10Shamus Tilton 10Joel Verrette 10Gregory S. Hannaford Ii 11Casey Mclemore 11Jason Barrett 12Brent Behles 12Thomas Boggs 12Benjamin Marquette 12Shaqueeta Pratt 14Bryon Schultz 15Katheryn Gaulding 16Jacob Schlicher 16

Leslie Jacquez 17Keith Marshall 17Steven Estes 19Zachary D. Wilkey 19Daniel King 20Shawna M. Shaw 20Jonathan Sprague 20Joshua Dye 21Kelby Nichols 21Jacqueline Warman 22Michael Cain 23Michelle Dowler 23Shawn Burch 24Clinton Howard 24Stephanee Corbet 25Tammy Corley 25Kaitlyn M. Dugan 25Jessica Gay 26Cerra D. McConnell 26Timothy Hickerson 27Joseph Johnson 27Tyler D. Griffitts 28Casie Whitney 28Joseph Sherrell 29Robert Stewart 29Jeremy D. Baker 30Brian Church 30

Matthew W. Powers 26Miriam R. Fisher 2Tabitha Teehee 1Justin B. King 2Stephanie Pryor 24Katherine Wakefield 5Chad R. Hilton 2Shawn P. Hoffman 2Dusty Dye 3William Johnson 3Christopher Prutzman 11Daniel T. Heiskell 1Kourtney Roop 1Matthew A. Rook 3Amanda Wells 3

Craig Bartley 10Lindsay Holloway 6Gloria Casas 2Ray Espy 5Kip A. Koonce 2James Winham 1Vicki Lane 1Shamus Tilton 1Kaitlyn M. Dugan 2Katheryn Gaulding 3Lisa Laurie-Lester 1Wendy Hutton 5Kenneth Campbell 12Samuel Rogers 1James B. Sperry 2

Kimberly Mcdorman 3James Campbell 5Melissa J. Hudson 21Tyler Wedman 5Kendal Butler 7Shalesha Pettie 5Diane Cooper 1Richard Tran 1Michael Byers 2Michael S. King Jr. 14

East KudosJessica WestberryAshley Holt Janoah Jackson Art Wallace

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