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Presentation on

Management Guru

Joseph Moses Juran’s Trilogy

About : Joseph M. Juran Born December 24, 1904 Graduated from

Minneapolis South High School (1920)

Bachelor's degree in electrical engineering from the University of Minnesota (1924)

Contribution in the field of management, particularly quality management

Founder of the consulting firm of Juran Institute, Inc.

Introduction Quality

“Quality” means those features of products which meet customer needs and thereby provide customer satisfaction

“Quality” means freedom from deficiencies—freedom from errors that require doing work over again (rework) or that result in field failures, customer dissatisfaction, customer claims, and so on

In this sense, the meaning of quality is oriented to costs, and higher quality usually “costs less

J.M. Juran’s Trilogy

Developed the idea of trilogy• Quality Planning

• Quality Improvement

• Quality Control

Trilogy shows how an organization can improve every aspect by better understanding of the relationship between processes that plan, control and improve quality as well as business results

In 1951, the first edition of Juran’s quality control handbook was published

How To Manage For Quality: The Juran Trilogy

To attain quality, it is well to begin by establishing the “vision” for the organization, along with policies and goals

Managing for quality makes extensive use of three such managerial processes:Quality PlanningQuality ControlQuality Improvement

These processes are now known as the “Juran trilogy”

Quality Planning Establish quality goals

Identify who the customers are

Determine the needs of the customers

Develop product features that respond to customer’s needs

Develop processes able to produce the product features

Establish process controls; transfer the plans to the operating forces

Quality Control Evaluate actual performance

Compare actual performance with quality goals

Act on the difference

Quality Improvement Prove the need Establish the infrastructure

Identify the improvement projects

Establish project teams

Provide the teams with resources, training, and motivation to:

Diagnose the causes Stimulate remedies

Establish controls to hold the gains

Fig : THE JURAN’S TRILOGY

Users of Juran Quality Program

Abengoa AT&T AT&T Wireless Atlantic Copper Becton Dickinson Black & Decker BP Computer Science

Corp. ConocoPhillips DuPont

Lipton Littelfuse Microsoft NOKIA Mobile Phones Norsk Hydro Agri Pemex Prosegur Unilever - Best Foods Samsung Electronics Sun Chemical

Strength of Juran’s Trilogy

The methodology searches a continuous improvement of quality in every aspects of the organization, because if the implementation of the methodology does not give the desire results it is possible to start all over again

The methodology allows the use different quality tools to cover the steps of Juran’s Trilogy. It allows a better understanding of the relationships of every stage of the company

The methodology is well structured and allows the companies that implement it, an easy understanding and application.

Weakness of Juran’s Trilogy

To have quality control it is necessary to have a trained person with knowledge in statistical processes or train a special person to be in charge of quality

The program is focus in the company process and not in labor force

Analyzing the requirements of the program we found that the companies who apply the program have a complex level of organization

This kind of methodologies show results in a long term; this represents a risk for the company because the implementation of the quality program can be a waste of time, money and resources.