Justin B
Justin B. [email protected]
RECENT PROFESSIONAL EXPERIENCECentric Business Systems, Owings
Mills, MD (August 2014 Present)Account Project Specialist (Achieved
promotional advancement from previous Sales position)Identifying
and evaluating internal and client concerns by serving as the point
of contact for coordination of activities and resolution with
various officesCompiling and verifying statistical data reports to
provide specific information for client and company
knowledgeCompleting transactions by analyzing and auditing
documents and system dataFacilitating device relocations,
scheduling new device installs, monitoring billable online supplies
and partnering directly with onsite technical department for
problem resolutionCommunicating and coordinating technical support
activities with help desk management and technical service
departmentBuilding strong rapport with national major accounts such
as Dunbar Armored and JMT while providing superior serviceEmploying
continuous customer contact, needs assessment, and strategic
planning to assist in managing and growing assigned
accountsMaintaining quality service by monitoring standards;
advising supervisor of potential problemsUpdating job knowledge by
participating in educational opportunitiesCreating departmental
standard operating procedures and database to reflect current
practicesEnhancing department and organization reputation by
accepting ownership for accomplishing new and different requests;
exploring opportunities to add value to job
accomplishmentsElevating the customer experience through proactive
attitude, positive demeanor, excellent time management,
multitasking and follow through
Sales Representative, Harford and Cecil County (January 2014
August 2014)Marketed and sold Centric products, services and
solutions to the appropriate decision making team at each
prospective or current clientObtained new client contracts/business
while retaining current clients through contract renewals and
account reviewsManaged the complete sales cycle from start (door to
door cold calls in specified territories) to finish (product demos,
contract proposals and contract closings)Constructed daily and
weekly action plans as well as mid-month and end of month update
reportsDaily Soaring database updatingAttended continuing education
regarding product knowledge Met or exceeded quotas for activity
levels, revenue and gross profitPursued competitive accounts in an
aggressive manner in order to obtain/maintain business while
differentiating Centric from our competitionEngaged in strategic
and precise daily planning to accommodate client visits and
appointments
1st Mariner Bank, Baltimore, MD (September 2009 January
2014)American Bank, (Merged with 1st Mariner Bank) Rockville, MD
(December 2008 - August 2009)Allied Home Mortgage, (Merged with
American Bank) Baltimore, MD (January 2008 - November 2008)Veterans
Home Mortgage, (Merged with Allied Home Mortgage) Forest Hill, MD
(August 2005- December 2007) Residential Mortgage Loan Officer
Analyzed applicants financial status and matched products with
client needs based on assessment of credit worthinessExecuted
mortgage origination process, including ordering credit reports,
appraisals, preliminary title reports, insurance information, and
flood certificatesProficient at financial and credit analysis, with
a high level of customer service Advised prospective customers on
ways to improve their credit ratingAssisted clients to refinance
loans, consolidate debts and complete home purchasesDaily
spreadsheet tracking of loan applicants, leads, loan volume and
payroll Prepare loan documents and ensure completed stipulation
checklists to ensure on-time closingsWorked closely with
processing, underwriting and closing departments as well as Title
Attorneys and Realtors to coordinate settlementsFielded incoming
leads from direct marketing mailersOrganized an e-mail and call
campaign launched every month to obtain new or repeat
clienteleCultivated immediate rapport and maximized leads by
establishing and marketing relationships with real estate and
insurance agents, CPAs and CFPsTrained and managed new loan
assistants and originatorsAdhered to all federal and state
compliance guidelines for mortgage lending
PROFESSIONAL ACHIEVEMENTS
Centric Business Systems, Owings Mills, MD Received CIA (Caught
In Action) award from co-workers for outstanding teamwork and
support in September and December 2014 & March and June
2015Received Customer First award (created by our President;
reflecting communication, responsiveness, and ownership) from
Senior Leadership for consistent hard work and commitment to total
customer satisfaction on a daily basis in January 2015.
1st Mariner Bank, Baltimore, MD
Finished 22nd, 25th, and 20th, respectively, out of 125 to 150
loan officers
in the yearly company volume production rankings for 2010, 2011
and 2012 Lead the entire company in total client written
compliments submitted in
2010, 2011, 2012 and 2013Enterprise Rent-A-Car, BWI, Fallston
& Aberdeen MD Recognized as office monthly MVP by management
and co-workers eight times Achieved a score of ninety-two on both
promotional tests Promoted to the one-thousand plus vehicle fleet
at BWI airport rental facilities in May 2004 and Management
Assistant at Aberdeen Branch in October 2004 Led Aberdeen branch in
collision damage waiver sales October 2004 to July 2005
EDUCATION
York College of Pennsylvania, York, PennsylvaniaBachelor of
Arts, English
CERTIFICATIONS & PROFESSIONAL TRAINING National Mortgage
Licensing System (NMLS) license # 455870 EDCOMM annual training
including:
Focus on Compliance: Prohibition of Unfair, Deceptive or Abusive
Acts or Practices in the collection of consumer debtsFocus on Bank
Secrecy Act/American Money Laundering for lendersFocus on
Compliance SAFE Act, Regulation-Privacy and Regulation
OperationsEthics: Code of Conduct and Elder Financial
AbuseInformation Security
COMPUTER KNOWLEDGE
Microsoft Office (Word, Works, Excel, PowerPoint,
Outlook)Soaring sales databaseOMD & MWA Management SoftwareFM
Audit Web-based device management
Credit Data: (Experian, Equifax and Trans Union credit reporting
databases)
Point and Encompass loan origination softwarePersonal Computer
and Networked SystemsAutomated systems for data entry and
retrieval
