JVS Client Handbook Handbook.pdf · ⦁ Build your resume, cover letter, and basic skills 5. ... Athalia Markowitz , Education & Work Skills Coordinator (Education & Work Skills)

Client HandbookSupported Job Search & Placement Assistance

History and General Information ................................................................................................ 1JVS Location and Hours............................................................................................................. 1Services Available ...................................................................................................................... 2Workforce Staff .......................................................................................................................... 5Admission Standards and Client Eligibility Criteria ..................................................................... 6

Additional JobLink Eligibility Criteria ....................................................................................... 6Waiting Period........................................................................................................................ 7

Getting Started........................................................................................................................... 7Individual Employment Services Plan..................................................................................... 7Attendance Policies................................................................................................................ 7

Work Protocol ............................................................................................................................ 8Suspension and Dismissal ......................................................................................................... 9Leaving the Program.................................................................................................................. 9Facilities ..................................................................................................................................... 9Health and Safety..................................................................................................................... 11Code of Ethics.......................................................................................................................... 11Conflicts of Interest .................................................................................................................. 12Input Policy .............................................................................................................................. 12Rights of People Served Policy ................................................................................................ 13Grievance Procedure ............................................................................................................... 14JVS Grievance Policy Addendum............................................................................................. 15Confidentiality Policy ................................................................................................................ 16Authorization for Release of Information .................................................................................. 17Services/Client Agreement....................................................................................................... 18Individual Employment Service Plan ........................................................................................ 19Receipt for Client Handbook .................................................................................................... 20

Reviewed: 7/2/2012 Updated: 06/04/2013

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History and General Information

JVS was founded in 1973 to aid recent Jewish college graduates who were having trouble finding work. In the 1980s and 1990s, we expanded to meet the needs of both the huge influx of refugees from the former Soviet Union, and the workers who had been displaced during turbulent economic times.

Over the years the agency has become a respected leader in the workforce development community. We have been recognized both locally and nationally for our work in sector-based employment and training services, and our outstanding network of employer partners encompassing all sectors of the local economy.

Today, JVS is here for anyone who needs help finding a job. JVS offers different tiers of services specifically tailored to meet the needs of our clients: self-guided job search, supported job search, and vocational training. While our services are open to all, we have particular strengths in working with youth and adults with disabilities, dislocated workers, and the Jewish community.

Our workforce staff is a group of talented and experienced professionals who receive ongoing training to ensure that they stay experts in their field and continuously build strategies to help clients meet their goals. JVS is a One-Stop Access Point and receives many referrals from the San Francisco One Stop Career Link Centers for training and employment counseling services.

JVS is proud of its accomplishments and invites you to learn more about our successes. Our most recent Annual Report, that notes all of our outcomes, is posted on our website and a hard copy is available upon request from any JVS staff member.

This Client Handbook is yours to keep and gives you more information about JVS and how our services operate. If you have any questions about the handbook or our services, please ask any JVS staff member.

JVS Location and Hours

JVS provides its fullest array of services at our office in the financial district. In addition, we offer job search skills workshops at various community organizations throughout San Francisco, the Peninsula, and the East Bay. Supported Job Search is offered 9:00 am to 5:00 pm at various locations, see below. For a full description of services offered, see pages 2-4.

JVS San Francisco Services Offered HoursJVS 225 Bush Street, Suite 400 – West Lobby San Francisco, CA 94104

⦁ Self-Guided Job Search⦁ Supported Job Search⦁ Vocational Training

9:00am to 5:00pmClosed for federal and Jewish Holidays

San Francisco JCC (JCCSF)Atrium Cafe, 3200 California StreetSan Francisco, CA 94118

⦁ Job Search Skills Workshops

Workshop hours listed on calendar at www.jvs.org

AccelerateSF in the Mission Services Offered Hours

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Plaza Adelante2301 Mission Street, Suite 304San Francisco, CA 94110



JVS North Peninsula Services Offered HoursPeninsula JCC (PJCC)800 Foster City Blvd. Foster City, CA 94404


⦁ Supported Job Search: Wednesdays and Fridays


JVS South Peninsula Services Offered HoursOshman Family JCC (OFJCC) 3921 Fabian WayPalo Alto, CA 94303


⦁ Supported Job Search: Tuesdays and Thursdays


JFCS Palo Alto200 Channing AvenuePalo Alto, CA 94301



JVS East Bay Services Offered HoursJFCS East Bay2484 Shattuck Avenue, Suite 210Berkeley, CA 94704


⦁ Supported Job Search: Tuesdays and Wednesdays


Services Available

Welcome to JVS. We provide you with a number of no-cost job search services including:

Supported Job Search Assistance and PlacementSupported job search is for clients who need assistance:

⦁ Identifying how to conduct a job search;⦁ Understanding where to look for work;⦁ Identifying their strengths and weaknesses and locating resources to

increase strengths and address weaknesses.

Our experienced Employment Specialists will:⦁ Provide you with an individual vocational assessment to identify your

employment and career goals according with your work-related values, skill sets, interests and work environment preferences.

⦁ Give you updated information on the Bay Area Labor Market and its trends.⦁ Identify barriers to employment and/or career change and develop strategies

and referrals to overcome them. ⦁ Help you to develop skills and strategies for an effective job search, including

how to adjust your resume and write a customized cover letter to attract employers.

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⦁ Articulate and market your preferred skills and work experience.⦁ Persist in your job search with realistic expectations and a positive attitude. ⦁ Provide you with direct job leads and employer contacts.⦁ Help you to adjust to your new job and successfully retain and advance in it.

JobLink: Supported Job Search and Placement Assista nce for Adults with DisabilitiesIn addition to the one-on-one services job search and placement assistance noted above, the JobLink Employment Specialist helps to empower job seekers with physical or psychological disabilities to make informed career choices. Individuals working with the Department of Rehabilitation (DR) should be referred by their DR counselor.

The JobLink Employment specialist will:⦁ Help you identify how your disability may have an impact on employment.⦁ Assist you in securing any necessary supports and accommodations to help

you prepare for, secure, retain, or regain employment. ⦁ Link you to advocacy and benefits planning resources.

Self-Guided Job Search Assistance Self-Guided job search is for clients who can conduct their job search independently, those who do NOT need assistance:

⦁ Identifying how to conduct a job search;⦁ Understanding where to look for work;⦁ Identifying their strengths and weaknesses and locating resources to

increase strengths and address weaknesses.

Self-Guided Services include:⦁ Technology Access Center (TAC)⦁ Job Search Skills Workshops⦁ Resume and Cover Letter Reviews⦁ Computer Skills Training ⦁ Strategy Groups⦁ Employer Spotlights⦁ Online Resources: Podcasts and Career Gateway⦁ Career Coaching (Fee-Based)

Note: A referral is not needed to participate in self-guided job search services.

Job Search Skills WorkshopsJVS group workshops provide job seekers with general job search skills, opportunities to network, and a link to employment experts and industry sector leaders. Some sample workshop titles:

⦁ Tell Your Story: Mastering Behavioral Interviews ⦁ How to Link through LinkedIn⦁ FUNdamentals of Online Applications

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⦁ Successful Networking Techniques⦁ Industry-specific workshops such as Transitioning into Nonprofit and

Introduction to Healthcare

The Technology Access Center (TAC)The JVS Technology Access Center (TAC) is a computer facility and resource library available to anyone looking to improve their job-related computer skills or search for a job.

The monthly TAC resource card gives unlimited access to the following resources, Monday through Friday, 9:00 a.m. to 4:45 p.m.:

⦁ High speed Internet access and hundreds of online classes ⦁ Microsoft Office Suite; Resume writing software; Career exploration software;

and Basic skill-building software ⦁ Tutorials in all of Microsoft Office applications ] ⦁ Office services (faxing, photocopying) to assist with your job search ⦁ One-on-one assistance from employment technology experts and basic skills

instructors ⦁ A wide array of workshops on computer use and job search strategies ⦁ A library of printed resources

What can I do at the TAC?⦁ Search for a job⦁ Improve your typing speed and computer skills with self-paced tutorials⦁ Explore your career options using our software and print library⦁ Build your resume, cover letter, and basic skills

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Workforce Staff

Abigail Ford, Senior Manager of Education & Work Skills (Education & Work Skills)[email protected] or 415-782-6209

Alicia Velez-Rivers , Intake Coordinator (QA)[email protected] or 415-782-6282

Annie Nogg , Healthcare Program Coordinator (Healthcare Sector)[email protected] or 415-782-6233

Athalia Markowitz , Education & Work Skills Coordinator (Education & Work Skills)[email protected] or 415-782-6250

Beth Urfer , Director of [email protected] or 415-782-6285

Bonnie Black , Business Sector Job Search Coordinator (Business Sector)[email protected] or 415-782-6212

Brandi Mandato , Senior Manager of Business Sector (Business Sector)[email protected] or 415-782-6231

Caroline Kessler , Education Support Specialist(Education & Work Skills)[email protected] or 415-782-6309

Deborah Dobin , Senior Manager of Healthcare Programs (Healthcare Sector)[email protected] or 415-782-6264

Django Rampley , Healthcare Program Coordinator (Healthcare Sector)[email protected] or 415-782-6267

Donna Caranto , Employment Specialist/JSSInstructor (Business Sector)[email protected] or 415-782-6203

Douglas Leach , Healthcare Programs Manager (Healthcare Sector)[email protected] or 415-782-6258

Dylan Ruggles , JobLink Program Coordinator (Business Sector)[email protected] or 415-782-6235

Jeanine Cowan , Employment Specialist/JSSInstructor (Business Sector)[email protected] or 415-377-8763

Jennifer Volk , TAC Coordinator (Education & Work Skills)[email protected] or 415-782-6217

Jesse Golden , Education Support Coordinator (Education & Work Skills)

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[email protected] or 415-782-6251

La’Kara Green , Healthcare Program Employment Specialist (Healthcare Sector)[email protected] or (415) 782-6208

Laura Alei , Healthcare Program Coordinator (Healthcare Sector)[email protected] or 415-782-6307

Leah Olson , Healthcare Program Employment Specialist (Healthcare Sector)[email protected] or 415-782-6316

Michelle Wood , Computer Skills Instructor (Education & Work Skills)[email protected] or 415-782-6256

Mylene Foo , Healthcare Program Coordinator (Healthcare Sector)[email protected] or 415-782-6270

Patricia Acosta , Employment Specialist/JSSInstructor (Business Sector)[email protected] or 415-782-6275

Valerie Grady , Health Professionals Coordinator (Healthcare Sector)[email protected] or 415 782-6305

Vince Caminiti, Employment Specialist/JSSInstructor (Business Sector)[email protected] or 415-782-6236

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Admission Standards and Client Eligibility Criteria

Assigned Workforce Staff are responsible for determining individual eligibility for JVS services. The following criteria determine a client’s eligibility to receive job search assistance, placement and retention services from JVS:

⦁ Adults, ages 18 and older, who require assistance with career counseling, job training, placement and/or job retention services to achieve and retain gainful employment.

⦁ Eligible for subsidized services from various funders, including the California Employment Development Department (EDD), the California Department of Rehabilitation (DR), Mayor’s Office of Community Investment, Mayor’s Office of Economic and Workforce Development (OEWD), Human Services Agency (HSA), Department of Labor and the Jewish Community Endowment Fund.

⦁ Motivation to achieve and retain employment and willingness to work with JVS staff.

⦁ Resident within the San Francisco Bay Area.⦁ Free from alcohol or other substance abuse. An individual with a current

substance abuse problem may be initially ineligible and may be referred to treatment services. Should staff suspect at any time that the client is abusing alcohol or other substances, staff will discuss options with clients including referral to treatment services, conferences with staff from referring agencies, or suspension of JVS activities,

⦁ Clients that take prescribed medication must be independent in their medication management or receiving assistance from another service provider to be eligible for JVS services. JVS staff do not assist with medication management. Employment eligibility in accordance with the Immigration Reform and Control Act of 1986, which states employers should only hire American citizens and aliens who are authorized to work in the United States.

Job Search Fundamentals The focus of working with an employment specialist will be to build your job search skills and strategies. To maximize your work with an employment specialist, supported job search participants must first attend the following workshops. Clients participating in JobLink are encouraged, but not required, to attend the Job Search Fundamentals.

⦁ Resume Essentials I⦁ Cover Letter Essentials I⦁ Impactful Interviewing I⦁ Job Search Planning

Additional JobLink Eligibility Criteria⦁ Adults must have a physical or psychological disability verified by a medical

doctor or licensed clinician.⦁ Clients must be referred for subsidized services by counselors with the

California Department of Rehabilitation (DR) or Jewish Family and Children’s Services (JFCS).

⦁ Potential clients referred by other medical professionals or social workers are

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advised to, first, access case management services provided by DR and JFCS.

Waiting PeriodThere is no waiting list for Supported Job Search and Placement assistance services and clients are accepted on a first-come, first-served basis. However, priority goes to individuals who are eligible for and enrolling in subsidized services.

Other JVS job search and placement assistance services may have a waiting list. When a space becomes available, clients are enrolled into services based on the date of intake. If you are placed on a waiting list, the Coordinator of the services you are requesting will keep you regularly informed of your status on the waiting list and will also provide you with an estimated time of enrollment.

Getting Started

All clients who meet the eligibility criteria are assigned an Employment Specialist. Your Employment Specialist will be your main contact and will ensure that you get linked to all the services (including the services noted on pages 1, 2 and 3 ) and referrals you think you need to help you reach your goals.

Individual Employment Services PlanYour assigned Employment Specialist will help you create your own Individualized Employment Services Plan that prioritizes your needs, interests and strengths. This plan will detail your goals, the steps necessary to reach these, and how long you think it will take you.

In addition to helping you assess your skills sets, goals, and work environment preferences, your Employment Specialist will ensure that you receive referrals for any services you think you may need. This includes referrals to obtaining and retaining public assistance you may be eligible for.

There are numerous community agencies in the San Francisco Bay Area and we are committed to linking you to the services that meet your needs best. When necessary, and with your permission, we will advocate on your behalf to try and secure the most appropriate services. We also believe that you should be given the opportunity to build your own advocacy skills. Your Employment Specialist can provide you support in building these skills by coaching you on advocacy strategies and by referring you to self-advocacy organizations in the community.

Attendance PoliciesThere are no required hours during the day that you must be at JVS. You are, however, expected to be punctual for all your scheduled appointments/classes and request that you call as soon as possible if you cannot make it and/or need to reschedule.

JVS doors open at 9 AM, so please do not ring the doorbell before this time. The receptionists are required to know who comes and goes. If you’d like to talk with a staff member, please ask the receptionist to buzz that person rather than going directly to that person’s desk.

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If you have been referred from the Human Services Agency (HSA) on a mandatory basis, you should be active in your job search activities as was recommended in your referral form from HSA.

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Work Protocol

JVS is a professional business office and has expectations on behavior in the office.

In order to ensure we offer all clients a safe and productive environment, it is important that we share with you the Code of Conduct which outlines our expectations regarding conduct that is not permitted at JVS and JVS sponsored activities. Although this document clearly addresses behavior that is unacceptable at JVS, or JVS sponsored events, it also serves as a useful resource that helps all clients and staff feel safe and secure every day.

Disciplinary actions for the conduct listed below, depending on the severity of the offense, include, but are not limited to, warning; verbal and/or written reprimand; suspension and/or (immediate) termination from services. The following are not permitted:

⦁ Food/Beverages : Eating or drinking in unauthorized areas of the agency.

⦁ Attire/Grooming : Wearing attire and displaying grooming, including wearing perfume, cologne, or scented lotions, that disrupts learning and/or that does not promote safety, health, and acceptable standards of social conduct in the workplace.

⦁ Facility, equipment, and resources : Entering or utilizing JVS facilities, supplies, equipment, including computing networking or information resources without authorization.

⦁ Defacing/Destroying/Stealing Property : Defacing, damaging, or stealing property belonging to JVS or any another person. .

⦁ Profanity/Obscenity : Using language, gestures, or conduct that is vulgar, profane, obscene or abusive, and possession of/viewing offensive materials.

⦁ Disruption : Disrupting or interfering with the orderly conduct of JVS activities, including failing to comply with the directions of JVS staff who are acting in performance of their duties.

⦁ Smoking : Smoking is not permitted anywhere in the building.

⦁ Alcohol and drugs : Using, selling, distributing, or possessing alcohol or drugs and/or attending JVS services while under the influence of alcohol or drugs.

⦁ Weapons/Explosives/Fireworks : Possessing, distributing, handling, or using a weapon or any object, including explosives and fireworks.

⦁ Harassment or discrimination : Harassing or discriminating against another person for any reason, including race, color, sex, gender identity, sexual orientation, disability, national origin, ethnicity or religion.

⦁ Violence : Assaulting or threatening of force or violence toward any client, staff, or visitor.

In the case of suspensions or terminations, you must meet with the Director of Programs and the Director of Human Resources to determine if reinstatement of JVS services is appropriate.

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If you disagree with any disciplinary action, you may file a grievance with the Director of Programs as noted on page 14.

Suspension and Dismissal

In addition to violations of our Code of Conduct noted above, the following are also considered reasons for suspension and/or dismissal:

⦁ Failure to maintain contact with JVS staff.⦁ Demonstrated inability to benefit from the services.⦁ Dangerous and/or disruptive conduct.

If you fail to cooperate or participate, your Employment Specialist will schedule a meeting to review your behavior or non-participation. Problems that cannot be resolved at this level will be referred to the appropriate department manager. If the behavior continues, a three-way meeting will be scheduled between you, the Sector Manager, and the Employment Specialist.

Leaving the Program

While we know that most clients who enroll in JVS services intend to complete them, circumstances may force a client to leave services. If you feel that you will not be able to stay for the time determined in your Individual Employment Service Plan, please schedule a meeting to discuss your decision with your Employment Specialist.

Facilities

Accessibility JVS maintains offices, classrooms and public spaces that are accessible to persons with disabilities. Persons with walkers or wheelchairs can receive services in most of our locations. Persons with hearing or visual needs can also receive accommodations, if we know in advance of your needs. This handbook and any of our workshop material is available in large print upon request.

Many persons have allergies, and are sensitive to fragrances, so we request you observe our scent sensitivity policy on page 11.

Service AnimalsService animals are welcome at JVS’s facilities. You may be asked to confirm that your animal is a service animal.

We ask that everyone with a service animal follow these guidelines:⦁ Bring your animal on a leash or in a container. ⦁ Keep birds, reptiles, amphibians and rodents in an enclosed carrier/container. ⦁ Keep your animal at your feet, or on your lap. Your animal may not sit on JVS

furniture. ⦁ Ensure that your animal is not aggressive toward people, or other animals.

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While service animals are welcome at JVS, you are responsible for the care and supervision of your service animal, including any damage or soiling caused by your service animal.

TelephonesTelephones are located in the TAC. Please keep your calls to employment related or quick family check-in calls.

Eating and DrinkingIn Classroom 4, there is access to drinking water, and you are welcome to use the microwaves and eating area.

RestroomsThe restrooms are located on either side of the elevators. The Women’s Restroom is on the same side as JVS’s main lobby. The Men’s Restroom is located on the other side of the elevators.

JVS programs serve diverse clients, including the transgender community. For many transgender people, finding a safe bathroom is a daily struggle. Transgender people are frequently harassed and assaulted in bathrooms and many feel that public bathrooms are unsafe. For this reason, transgender people will often avoid public bathrooms and have health problems as a result. Everyone has the basic human right to go to the bathroom. JVS wants to ensure that transgender people have a safe and positive experience using the restrooms at JVS.

(For more information, please read the publication “Peeing in Peace” produced by The Transgender Law Center which you can find on the Transgender Law Center’s website at http://www.transgenderlawcenter.org/publications.html#bathrooms.)

JVS Bathroom Policy:

All patrons of JVS are free to use the restroom that corresponds to their gender identity. While in the restroom, we ask all patrons of JVS to respect the right of others to use the bathroom of their choice based on their gender identity. If you have concerns about the use of the restroom, please discuss your concerns with your assigned JVS staff person or report your concerns to the front desk. We appreciate your assistance in ensuring that all patrons of JVS have a positive experience here.

If you have any questions or concerns regarding this policy, please contact the Director of Human Resources, at 415-782-2773 or via e-mail at [email protected].

Thank you for your attention to this matter. We appreciate everyone’s cooperation in making JVS a safe and supportive environment for all of our clients.

Health and Safety

Safety Drills

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JVS is serious about Safety. Periodically we conduct safety drills to make sure our staff and our clients know how to react in an emergency and stay safe. Each year we practice fire drills, earthquake drills, utility failure, bomb threat, hostage situation drill, and medical emergencies. A drill may take place while you are at JVS receiving services. If that is the case, please follow the directions of your instructor, workforce specialist or any other staff member. The drills are important, and we want you to take them seriously.

Safety and First Aid TrainingSafety training is mandatory for JVS staff members, and many members of the JVS staff are certified in first aid and CPR. They can assist you if you have an accident or incident that may need medical attention. Please follow the staff person’s instructions, and above all, stay calm in an emergency. They will get the help you need.

Bringing Children to JVSJVS values family life and is committed to developing services and policies that support families.

While JVS seeks to provide an environment supportive of families, we also take the position that children should not be brought to JVS in place of child care. Upon occasion, extenuating circumstances may require that you bring a child or children with you to a meeting or class. Upon such occasions, and with the advance permission of JVS management, children may be brought to JVS. This does not apply to special events such as graduations and celebrations. Children must remain under your direct supervision as the parent/guardian.

All visitors, including children, are required to abide by our Code of Conduct at all times.

Scent-Sensitivity Exposure to perfumes and other scented products can trigger serious health reactions in individuals with asthma, allergies, migraines, or chemical sensitivities.

Due to the health concerns arising from exposure to scented products, we request that you refrain or limit the use of scented products to protect individuals with fragrance sensitivities and to possibly prevent others from developing such sensitivities.

Code of Ethics

JVS’s Code of Ethics serves as our expectation for the treatment of persons served and states that all staff, board members, and volunteers will:

⦁ Protect and promote the interests and informed choices of clients by making it possible to develop their potential.

⦁ Strive to provide the highest level of quality services.⦁ Treat all clients with respect and dignity and respect their legal rights.⦁ Model professionalism and work ethic.

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⦁ Maintain professional boundaries with the persons served.⦁ Avoid any conflict of interest in service delivery.

Details for how these principles are implemented are detailed throughout this handbook. If you would like to see the complete Code of Ethics, please ask any JVS staff person for a copy or download from the JVS website (www.jvs.org) under History and Values.

Conflicts of Interest

JVS staff are trained to protect your interests to the greatest extent possible and to avoid conflicts of interest. If you have any questions or concerns about potential conflicts of interest, please do not hesitate to contact the Director of Programs.

Input Policy

At JVS, clients shape the services and programs offered and one way we do this is through your input. You may be asked by staff to participate in interviews to find out your opinions about our services and you will also be asked to complete Client Satisfaction Surveys at intervals during your participation in JVS services. We hope to get your honest thoughts and opinions, so that we can include them as we plan for the future and improve our services and programs.

Your feedback during interviews or surveys is completely anonymous and will be used for program planning purposes only.

You can also speak to the Director of Programs at any time if you would like to discuss your experiences with our services.

Rights of People Served Policy

It is the policy of JVS to honor the human and civil rights of all persons served, to treat them with dignity and respect, ensure their safety, and to advocate for their access to services. It is our intent to ensure you freedom from abuse, financial or other exploitation, retaliation, humiliation, and neglect. In keeping with this policy, all staff and volunteers are informed during new staff orientation of client rights and grievance procedures, and reporting requirements for suspected abuse of children, dependent adults, and elders. Should there be suspicion of any kind of abuse toward a client by an employer, staff member, or other client, a summary of the incident will be documented in the case record and a copy sent to the appropriate authorities.

Grievance

All clients are made aware of the JVS Grievance Procedure during the Orientation and Intake process. In the event that you and your Employment Specialist cannot agree on a solution to a specific problem or issue, you may request to meet with your Employment Specialist’s immediate supervisor. See page 14-15 for a full description of JVS’s Grievance Procedure process.

Confidentiality

All clients are informed upon intake of JVS’s Client/Agency Agreement, which

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includes our commitment to maintain clients’ confidentiality with the exclusion of threat to harm themselves or others. If you express at any time a threat to yourself or others, this disclosure must be immediately reported by JVS staff. Disclosure of such nature is immediately documented and reported to the appropriate authorities. See policy on page 16.

Release of Information

In order to develop a comprehensive client profile and provide quality vocational services, you will be asked to sign a form authorizing designated persons or agencies to release specific information. You may access JVS generated records from your case-file, upon request. See Release on page 17.

Informed Consent

Clients are informed of the array of services available, the identity of key staff, prior notice of their involvement in research projects, and guidelines governing those research projects.

Client Signature Date Staff Signature Date

JVS Staff: Please copy this form to give to the Cli ent for his/her records.

Grievance Procedure

JVS wishes you success in whichever services you have chosen to assist you in obtaining your employment goals. Should you have questions or concerns while a client here at JVS, please talk with the staff person you are working with.

We feel that any problems and misunderstandings can be effectively resolved in a timely manner by discussing them with the staff person you are working with. It is your responsibility to inform your instructor, employment specialist, or other staff person immediately if you are having a problem or need to share a concern.

In the event that you and the staff person cannot agree on a solution to a specific problem or issue, you should request to meet with their immediate supervisor. Following your request, the immediate supervisor will contact you within 10 working days to schedule a meeting. As a client, you may request the attendance at the meeting of another person, such as a case manager, Department of Rehabilitation Counselor, or an advocate of your choice.

If no satisfactory solution is reached between you and the supervisor, please direct your grievance to the JVS Director of Programs within 10 working days. The grievance should be documented in writing and addressed to:

Director of Programs Jewish Vocational Service225 Bush Street, Suite 400San Francisco, CA 94104

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The Director of Programs or Executive Director will respond to your grievance within 10 working days of receipt.

If no satisfactory solution is reached between you and JVS, you may have the opportunity to direct your grievance to a third party. JVS staff will assist you in identifying the appropriate person to whom your grievance should be directed.

If at any time, you feel your actions and/or feedback have resulted in retaliatory actions or increased barriers to service, please notify the Director of Programs immediately in writing.

I understand the terms and procedures listed above.

Client Signature Date Client name (print)


JVS Grievance Policy Addendum

The JVS Grievance Policy states:

If no satisfactory solution is reached between you and JVS, you may have the opportunity to direct your grievance to a third party. JVS staff will assist you in identifying the appropriate resource to whom your grievance should be directed.

Below are some resources (non-exhaustive list):

Clients who are referred by the California Departme nt of Rehabilitation (DR):

Step 1: Contact referring DR Counselor (Local Office: 415/904-7100)Step 2:Client Assistance Program

1-800-952-5544 (voice)1-866-712-1085 (TTY)

Clients who are referred by or who are participating in programs funded by the California Employment Development Department (EDD) may request a State hearing by submitting a written notice of appeal to:

Chief, Compliance Review Division Chief, MIC 22-MEmployment Development Department P.O. Box 826880Sacramento, CA 94280-0001

Confidentiality Policy

JVS is firmly committed to the right of confidentiality. We are also aware that, at times, it is both important and essential for us to share information with others, such as employers and other social service professionals, in order to provide the fullest service to our clients.

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The following steps will be taken to maintain this confidentiality:

1) All information shared shall be considered confidential among the staff of JVS. No information shall be shared, either verbally or in writing, without the consent of the client. Client files are used by JVS staff only. For JVS clients 17 years old or younger, JVS staff members are Mandated Reporters and must report knowledge of or observation of suspected child abuse or neglect.

2) Clients will be asked to sign a Release of Information statement allowing JVS to share information with prospective employers for the purpose of job placement.

3) A Release of Information form shall also be used whenever it is necessary to either give or receive information from other social service professionals, e.g., Jewish Family and Children’s Services, therapists, Department of Rehabilitation counselors, counseling agencies.

The original of the release form should be sent to the organization/professional with whom client information is discussed. A copy of the release form shall remain in the client’s file.

I have read and understand the confidentiality policy stated above.

Client Signature Date Client name (print)


Authorization for Release of Information

I, , hereby authorize release of information between JVS and relevant agencies/ individuals. I understand that information shared between agencies or individuals will be handled in the strictest of confidentiality. The purpose of this information is to develop a comprehensive client profile that is necessary for quality employment and training services.

Period of Authorization: This Authorization to Release my Information to the parties noted below expires on whichever date occurs first:⦁ Two years from the date of my signature ⦁ The date on which I deliver my written revocation of this Authorization

To: HSA Employers Department of RehabilitationSFUSD JFCS Physician/Medical StaffCCSF OEWD EDDMOCI JCEF Other:

Regarding:

Client Name

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Address City, State Zip

Information to be released: Job Placement Follow-upEmployment Verification EducationalWork History/VocationalRelevant Criminal HistoryTraining Information, including attendance, participation reports, gradesFollow-up information after transfer or termination of service provided by

JVSMedical InformationOther: _______________________________________________________

Form of Release: Letter/Report Verbal Electronic Fax

Agencies or individuals I do not want to be contacted are:



Services/Client Agreement

Client Name Date

You and your JVS Employment Specialist, , have discussed the job search and placement process and have agreed that it is a team process in which:

You will

⦁ Develop and follow employment-focused strategies with the guidance of your Employment Specialist.

⦁ Complete homework assignments agreed upon by you and your Employment Specialist.

⦁ Inform your Employment Specialist of any changes in employment status that may affect your job search, including getting a job.

⦁ Depending on your program, you will provide documentation of employment (pay stub or offer letter) when you start a job. You will also provide follow-up information for up to one year after you complete the

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program.

⦁ Give 24 hour notice for cancellation of appointments and maintain communication.

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Employment Specialist will

⦁ Develop employment-focused strategies in cooperation with you.

⦁ Provide guidance/support in job search skills and strategies.

⦁ Maintain confidentiality of job search.

⦁ Respect your rights at all times.

⦁ Provide retention support for at least 90 days after you start a job.

⦁ Depending on your program, provide retention support for up to one year after you complete the program and collect retention information from you or the Human Resources department of your employer.

You agree to keep an Employment Specialist updated regarding acceptance, rejection, or termination from employment for the contract period (From

To ). You are aware that if failed to do so, you might not be considered eligible to receive services from JVS in the future.

You and your Employment Specialist have agreed to this service agreement and understand it may be modified, by mutual agreement, during the job search process. This agreement will be in effect for the contract date above, during which time it may be amended.



Individual Employment Service Plan

Client Name: Staff: Date:

Employment Goal : Estimated Number of Months to Achieve Goal:

Core Skills Sets, Strengths, and Interests:

Assistive TechnologyDisability and/or Workplace Accommodations:

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Cultural Considerations:

Health/Safety Considerations:Comments:

Strategies:I will participate in the following services:

⦁ Mentoring

⦁ Personalized job search assistance

⦁ Group job search workshops

⦁ Employer workshops

⦁ Computer classes

⦁ TAC (Technology Access Center)

⦁ Occupational Job Training

⦁ Career Coaching

⦁ Other:

I will work on building the following:

⦁ Networking

⦁ Marketing Toolkit

⦁ Job/Career Goal Focus

⦁ Professional Image

⦁ Communication

⦁ Self-esteem/Motivation

⦁ Other:

I will follow-up with the following: ⦁ Referrals given to me ⦁ Other:

In addition to the responsibilities set forth in th e JVS/Participant Agreement, I agree with the recommended strategies to help me reach my employment goal(s).



Job Search and PlacementReceipt for Client Handbook

I, , acknowledge

receipt of The Client Handbook from a JVS Employment

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Specialist.

Client Signature: Date:

Staff Signature: Date:


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Documents

JVS Client Handbook Handbook.pdf · ⦁ Build your resume, cover letter, and basic skills 5. ... Athalia Markowitz , Education & Work Skills Coordinator (Education & Work Skills)