K4Life Business Applications

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www.k4life.co.ke Kenya | 01.2013

Knowledge 4 Life


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Software Oriented Architecture (SOA)

1. SOA Overview

2. Tibco SOA Platform

3. Master Data Management

4. Tibco Process Demo


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Modern companies operate in competitive environment

Business activities, objectives and success are linked to the

effectiveness of enterprise applications..and most business

problems are caused or intensified by system incompatibilities behindthe scenes.

Natural growth of organizations leads to SILOS of Information

resulting from incremental nature of growth of organization ---

additions of departments, staff, new business areas

Business Applications Environment

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Nature of Enterprises is such that they need different applications fordifferent functionalities

ERPs for logistics and Operations

CRMs for Customer Relations

Billing systems for tracking customer payments, debts etc

POS for selling and receipting

BI systems for analysis and reporting

ECM for document and knowledge management

MDMFor creating master unified records for data entities

Nature of Enterprise Apps

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Needs and Benefits of Integration

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Difficulty of Integration

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Increased Complexity with each new system

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Reducing the complexity

Universal Broker

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There are several ways of enabling applications to

communicate and share information

1. Point to point application integration

Here, each application is connected to every other

application

2. SOA based integration

Discrete functions/operations are defined as servicesthat can be published on a Bus. Consumers can

connect to the bus to consume services

Need for different apps to share information

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SST prefers and practices the SOA based approach for the

following reasons.

Lower integration costs

Better Maintainability

More Reuse

Better Parallelism in Development Better Scalability

SOA Based approach

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SOA Based approach uses middleware to makedevelopment process easier.

Some sample middleware include

Oracle Fusion IBM Websphere

Tibco

JBoss

SST Uses Tibco for its SOA practise.

SOA Platforms

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Sample environment

Service Requests

Account and ContactMgmt

Channel Management

Customer Relationship Mgmt.

Sales rep Telephone

Call Center IVR ACD CTI

TIBCO

IVR

OracleEBS

Billing Domain

Siebel

Database

ADAPTERCOM Interface

EI

M files

Customer Care Domain Network Domain

Middleware

Siebel ApplicationServers

Customer Information

Marketing andProduct Information

Opportunitymanagement

Order Generation

Segmentation

Campaign planningand Design

Workflow

Scripting

Quote management

Agents Web

Proposal Generation

Multichannelcampaign execution

Tracking and Analysis

Assignment Manager

Web Present/Profile

INTarget

Systems


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TIBCO is a leading provider of business integration and processmanagement software (according to the Gartner Group).

The first to introduce the information bus and publish/subscribemessaging, define real-time business, link businesses together in

partner portals, tie integration and workflow together for next generationprocess management and enable enterprise integration.

Proven Solutions: With over 3000 customers and 175 tibco hasestablished a strong, growing and profitable business. This momentumand a very strong cash position place TIBCO as one of the

worlds top 20 software companies.

Tibco means: The Information Bus Company

TIBCO

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Tibco software products include products that

deal with following area:

Service Oriented Architecture Business Process Management

Business Optimization

Product portfolio

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TIBCO SOA PLATFORM

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SOA is a collection of loosely-coupled,distributed services which communicate andinteroperate via agreed standards, Such asweb services

Tibco SOA framework provides capability for

managing whole life cycle of SOA project. Development

Deployment

Management

The main tibco SOA portfolioincludes:

BusinessWorks

Tibco Application Adapters

Tibco Database adapters

Tibco Enterprise Messaging

Mainframe server suite

Tibco Administrator


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Role of BusinessWorks

TIBCO BUSINESSWORKS

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How Does Businessworks , Work?

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Businessworks solution in service

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Tibco Businessworks Designer

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TIBCO Designer

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TIBCO IDE used to:

Define business processes and services

Configure Adapter

Debug processes, adapters

Build Enterprise Archive (EAR)


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TIBCO PROCESS DESIGN

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Process: Activities connected by transitions

Activities: access data

Transitions: execution path

A process: Contains a start and end

Can call sub-processes


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A Simple Bw Integration Example

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BW Web Solution Example

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The Businessworks Implimentation Cycle

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BW/Designer Development Advantages

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Master Data Management (MDM): The technology, tools, and

processes required to create and maintain consistent and accurate

lists of master data (Microsoft)

Master Data Management (MDM) is a combination of applications andtechnologies that consolidates, cleans, and augments this corporate

master data, and synchronizes it with all applications, business

processes, and analytical tools. (Oracle)

Master Data Management

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A Few Data Quality Issues

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Accuracy Plain old dirty data

Completeness Missing data

Timeliness Outdated

Volatility Changes unknowingly

Consistency Mismatches between data Cohesiveness Inconsistent format

Scale Differing units of measurement

Precision Varying levels of exactitude

Depth Differing history retention


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Types of Enterprise Data

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Master Data Management Process

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Profile the master data. Understand all possible sources and the current state of dataquality in each source.

Consolidate the master data into a central repository and link it to all participating

applications.

Govern the master data. Clean it up, deduplicate it, and enrich it with information from3rd party systems. Manage it according to business rules.

Share it. Synchronize the central master data with enterprise business processes andthe connected applications. Insure that data stays in sync across the IT landscape.

Leverage the fact that a single version of the truth exists for all master data objects bysupporting business intelligence systems and reporting.

Master Data Management Process cont

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LABS AND PRACTICALSIMPLEMENT A TIBCO PROCESS TO QUERY ORACLE

DB AND UPDATE A FILE WITH THE RESULTS

Example process implementation

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K4Life Business Applications