Kara Jensen11330 Raleigh Dr, Omaha, NE ● (402) 440-2529 ● kara_623@yahoo.com

Objective

To obtain a position that will utilize my experience, knowledge, and skills to fulfill the needs, goals, vision, and mission of the company while enhancing the overall company culture.

Qualifications

Exceptional interpersonal skills Hiring, onboarding, ongoing

development, and terms Management and coaching Conflict resolution

Strong organizational skills, attention to detail, self-motivated, and dedicated

Goal oriented Strong desire to develop and watch

employees reach their fullest potential

Extensive leadership training Excellent customer relations Constructive criticism and positive reinforcement Team building Microsoft efficient 12 years of management and training experience 15+ years customer service Understand the importance of confidentiality

Professional Experience

1999 – 2015 QCS, Great Clips Franchise Lincoln/Omaha, NEGeneral Manager 2010 – 2015 Manage schedules for 22 salons. Conduct yearly management reviews. Organize and deliver company meetings to encourage teamwork and provide updates

and changes to the company policies and procedures. Establish goals and create action plans with management staff for personal growth. Review reports and analyze data against goals and key benchmarks. Effectively and efficiently resolve any employee conflicts, document actions, and conflict

resolutions. Manage Workers’ Compensation claims and complete incident reports accurately

documenting incidents to minimize liability.Manager 2004 – 2010 Provide employee training and coaching. Establish Salon schedules based on projected needs. Manage customer complaints and employee conflicts. Perform annual employee reviews. Conduct staff meetings to salon staff.Assistant Manager 1999 – 2004 Assist salon manager in all management activities.March 1998 – April 1999Cost Cutters Lincoln, NE Stylist Customer service, opening, and closing salon.

References available upon request