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Kaseya Fundamentals WorkshopDeveloped by Kaseya UniversityPowered by IT ScholarsKaseya Version 6.5Last updated March, 2014DAY FOUR1Day Three ReviewState Based Monitoring

Event Based Monitoring

Monitoring Labs

Introduction to Agent ProceduresKaseya Fundamentals WorkshopLABREVIEW 3What is Covered?Agent Procedures

Policy Management

Standard Solution PackageSystems Management Configuration Wizard

Kaseya Fundamentals WorkshopAGENT PROCEDURES5Agent Procedure VariablesProcedure Variables*Variables defined within an Agent ProceduresUse the # symbol to call the variable #AgentTemp#Managed Variables (Machine Group specific Variables)Variables defined using Managed Variables functionUse the symbol to call the variable Global VariablesVariables defined within an Agent Procedures, but available to other proceduresDefine the variable #global:VariableName#

*NOTE: Agent Procedures and Procedure Variables have a lifespan of 2 hours.Agent Procedure VariablesManaged Variables (Machine Group specific Variables)Variables defined using Managed Variables functionUse the symbol to call the variable

Public Variables - all users have access to the variable. Private Variables - only accessible to the VSA user who created the variable. Agent ProceduresAgent Procedures ExamplesApplication DeploymentModifying Windows RegistryReview Standard Solution Package Maintenance ProceduresViewing Agent Procedure LogsUse the Write Procedure Log Entry to enter feedback or return information about the Agent Procedure.VISIT the help files for IF-ELSE-STEP CommandsKaseya PackagerThe Packager is a wizard tool used to create an installation package when the existing install packages may need user interaction and may not include some pre- and/or post-installation steps. Packager evaluates the state of the target machine before and after the installation process. How the Packager Works?In Windows, the state of the target machine is simply the state of the Windows registry and its file system. The Packager compiles the differences in the before and after states into a single executable filethe packagethat can be distributed via agent procedures to any managed machine. Agent Procedure ResourcesVisit Kaseya Communityhttp://community.kaseya.comUnder Resources and KnowledgeBaseReview the Help Files for Command step definitions.Complete the Hands-On lab to become fluent with the editor and procedure command structure.Kaseya Fundamentals WorkshopPOLICY MANAGEMENT12Policy ManagementManage Agent SettingsCreate Filters for Policy ApplicationUtilizing ViewsPolicy ApplicationPolicy Overrides and ExceptionsScheduling Policy applications13Policy Management

14Policy ManagementPolicy AssignmentOrganization or Machine GroupsMultiple Policy AssignmentsPrecedence LevelFolder Level First Come First ServedPolicy Level First Come First ServedVSA Specific Module Functionality Overrides Policy Automatic Policy DeploymentCompliance Check

15Policy Creation and OrganizationCreating Policies for the different modulesPolicy for Basic Agent Configuration.Agent MenuCredentialsPolicy for Patch ManagementPolicy for MonitoringPolicy for Agent Procedures16Kaseya Fundamentals WorkshopSTANDARD SOLUTION PACKAGE17Standard Solution PackageQuickly configure and apply machine management policiesAudit SchedulingMonitoring AlertsPatch ManagementAgent Procedures for Routine Machine MaintenancePolicy is assigned to an OrganizationWill not override current Agent Configuration18Standard Solution PackageWhat does it include?PoliciesAgent Procedures Monitor Sets Event SetsViewsPatch Management PoliciesStandard Solution Package creates a Cabinet / Folder System / Core

19Standard Solution PackageSupported OS platformsMicrosoft Windows XP, 2003, 2003 R2, Vista, 2008, 2008 R2, 7, 2012Apple Macintosh Mac OS X 10.5 (Leopard), 10.6 (Snow Leopard), 10.7 (Lion), 10.8 (Mountain Lion)Linux OS SuSE Linux Enterprise 10 and 11, Red Hat Enterprise Linux 5 and 6, Ubuntu 8.04 and higher, and OpenSuSE 11, CentOS 5 & 620Standard Solution Package3rd Party Systems SupportedEmail/MessagingExchange 2003, 2007, 2010, SMTP, IMAP, POP3, Blackberry Enterprise ServerAntiVirus / AntiMalwareSymantec AntiVirus v10, Corporate Edition v10, Endpoint Protection v11McAfee VirusScan / Enterprise, Total Protection, Endpoint ProtectionSophos AntiVirusTrend Micro OfficeScan v10, Worry-Free Business Security v11AVG Technologies AntiVirus v8Kaspersky Endpoint Security v8Microsoft Security Essentials, Forefront Endpoint ProtectionMicrosoft Security Center Integrated 3rd Party AV/AM ProductsBackup/RecoverySymantec Backup Exec v10 / 11 / 12 / 12.5 / 2010 / 2012Computer Associates BrightStor ARCServe Backup r11.1 / 11.5 / 12 / 12.5 / 15Database ServersMicrosoft SQL Server 2005/2008/2008 R2Remote AccessTerminal Server, Citrix MetaFrame / Presentation Server / XenAppNetwork InfrastructureMicrosoft Active Directory, File & Print, DHCP Server, DNS Server, FTP ServerWeb ServersMicrosoft IIS 6/7, SharePoint Server 2007 / 201021Standard Solution PoliciesHow to make changes to the Standard Solution PackageFrom the System -> Import Center create a copy of the Policy System/Core Folder by Exporting and Importing the folderNOTE: Rename the original Core Folder before performing the import.Create Labels for the policies to keep track of versions.Must abide by Policy application precedence RulesDay Four Wrap UpQ&ADay Four Hands On Labs

Day Five TopicsTicketingLive ConnectComputer Quick ViewSite CustomizationInfo Center / Reporting