Kaseya® IT Toolkit™

Kaseya Product Brief

The Kaseya IT Toolkit establishes a new paradigm for remote access and troubleshooting tools. This SaaSbased utility keeps track of each computer you support, tells you what is going on, and helps you resolveproblems without taking remote control of the computer. A simple, reliable, and affordable troubleshoot-ing tool fit for any IT professional.

This uniquely designed application is built to help you resolve an issue without taking remote control andinterrupting the user from doing their job. Begin doing more remotely and leveraging technology toquickly remediate issues no matter where you are.

Kaseya IT Toolkit is the fast and efficient way to take care of computer issues remotely.

FeaturesHere are some of the remote tools at your disposal:! Thumbnail Visual

Not sure if the remote system is being used? IT Toolkit has a built in thumbnail view of the desktop, that refreshes every few seconds, so you always know if the system is free to work on.

! Command Line AccessInvisibly access the command line without the disturbing the user. Run an executable, troubleshoot an issue, or launch a script right as if you were in front of the machine.

! Video, Voice, and IM ChatExceed expectations with a personalized delivery of remote IT troubleshooting! Fire up the video, voice, and IM chat without installing new software, opening up additional ports, or messing with configuration.

! File TransferNeed to transfer a large file to or from a remote computer? Browse the remote system effortlessly and transfer files back and forth just like networked drive.

! Task Manager AccessA process is running wild and needs to be shutdown. Use Toolkit to shut it down remotely using the remote task manager function. Complete task manager functionality.

! Registry EditorVirus problems are your job, the fix requires a registry change. Resolve the problem in minutes, remotely, and without interruption using the remote registry access built into IT Toolkit.

! Event ViewerApplication, System, and Security event logs fully exposed remotely. Truly awesome!

! Hardware InventoryMemory upgrade request just came in. Still cracking the case to see what’s there? Use Kaseya’s remote hardware inventory to view the empty slots and then process the order right away.

! Secure CommunicationsWhether you are using the tool-set or simply taking remote control the 256 bit RC4 encryption will not slow you down.

! Zero Ports To OpenTraverse firewalls and even NAT quickly and easily

A simple set of tools for instant remote access and troubleshooting.

The Kaseya IT Toolkit providesthe following functionality:

! Remote Access! Video, Voice, and IM Chat! File Transfer (FTP)! Remote Task Manager! Remote Registry! Remote Event Viewer! Hardware & Software Inventory! Remote Command Line! Multiple admins

www.kaseya.com

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About Kaseya

Kaseya is the leading global provider of IT Systems Management software. Kaseya’s solutions empower virtuallyeveryone –– from individual consumers to large corporations and IT service providers –– to proactively monitor, man-age and control IT assets remotely, easily and efficiently from one integrated Web-based platform.

Signup for a free trial at www.kaseya.com/ITToolkitContact Kaseya: www.kaseya.com | sales@kaseya.com

©2010 Kaseya. All rights reserved. Kaseya, the Kaseya logo, Our Automation. Your Liberation. are among the trademarks or registered trademarks owned by or licensed to Kaseya International Limited. All other marks are the property of their respective owners.

Kaseya Product Brief | IT Toolkit

Computer Requirements! 333 MHz CPU or greater! 128 MB of RAM! 30 MB of free disk space! Network Interface Card (NIC) or modem! Microsoft Windows 98, Me, NT, 2000,

XP, 2003, Vista, 2008, 7! Apple Mac OS X version 10.3.9 or above! TCP/IP Outbound Port 5721 (1)! No Inbound Ports

“The new IT Toolkit providesme with an easy to use application to support my customers. Being able to perform maintenance tasks remotely without interruptingthe user keeps both me andthe customer efficient.”

Michael TrivisonOwner, Emberlabs

IT Toolkit provides a simplified view of every computer in the system, makingit easier to locate and manage

Kaseya SecurityWorks Behind Firewalls, Even NATKaseya does not need any inbound ports opened on client machines. This lets the agent do its job in anynetwork configuration without introducing susceptibility to inbound port probes or new network attacks.

256-bit RC4 EncryptionKaseya protects against man-in-the-middle attacks by encrypting all communications between the agent and server with 256-bit RC4 encryption using a key that rolls every time the server tasks the agent (typically at least once per day). Since there are no plain-text data packets passing over the network, there is nothing available for an attacker to exploit.

SSL Supported Web AccessAdministrators access the Kaseya server through a SSL supported web interface. The system never sendspasswords over the network and never stores them in the database. Only each administrator knows his or her password. The client side combines the password with a random challenge, issued by the Kaseyaserver for each session. The server side tests this result to grant access or not. The unique random challenge protects against a man-in-the-middle attack sniffing the network, capturing the random bits, and using them later to access the Kaseya server.

Secure SaaS InfrastructureKaseya IT Toolkit is built on the Amazon Elastic Compute Cloud (Amazon EC2). This tier-1 global footprint offers the highest standards of security, availability and power offered in the market today. Amazon EC2 offers a highly reliable environment where replacement instances can be rapidly and predictably commissioned. The service runs within Amazon’s proven network infrastructure and datacenters. The Amazon EC2 Service Level Agreement commitment is 99.95% availability for each Amazon EC2 Region. Amazon EC2 is certified as PCI DSS compliant and meets SAS 70 Type II requirements essential for companies subject to Sarbanes-Oxley, HIPAA and GLBA.

www.kaseya.com

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