Presentation

On

“Working in Partnership”

2016

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An Introduction to Carroll Food Services Ltd

Carroll Food Services – Company History The Carroll name is synonymous with excellence in the Irish Contract Food Service

Industry over forty years.

John D. Carroll Catering Limited provided services to over fifty locations. With such

well-known clients as the National Gallery of Ireland, House of Parliament, Leinster

House, Anderson Ireland, First Active, P.M.P.A., Warner Lambert, Texaco Ireland,

Symantec, The Royal Hospital, Loctite Ltd., Reckitt & Coleman. The company served

well in excess of 8,000 meals per day prior to the sale of the business to a large Multi

National Company in 1992.

Carroll Food Services Limited was launched in 1994 by Kenneth Carroll to continue

the family tradition of service in this highly specialised sector of the catering industry

following the sale of the family business.

Carroll Food Services

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Carroll Food Services has become one of the largest independent contract

Catering companies in Ireland and can bring a unique personalised service to

Business Solutions. The company’s revenue and profits have grown substantially

during the last five years, whilst providing services and equipment to an expanding

customer base.

Carroll Food Services strength lies in its deep commitment to service design and

delivery, backed by intensive training of all personnel from account management to

operations and in particular Human Resources.

A wide range of clientele within local commerce and institutions testifies to the

ongoing success of Carroll Food Services in Ireland.

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“ Contract Service – a la Carte”

Because each client has their own specific catering requirements Carroll Food

Services tailor our services to suit your individual needs ranging from the simple

vended beverage and snack meal services, a full employee meal service or

Consultancy, or even a mix of all – the client decides the recipe.

The constant throughout remains quality, attention to detail and a highly

personalised service Guaranteed.

Our range of services may best be described as:

Contract Food and Beverage Service Clients can avail of a comprehensive services which includes:

A quality cost effective on-site service

Support of our dedicated relief team and agency

Frequent programmed visits by our Senior Management Team

Monthly review of quality and budgetary performance with Managing Director –

Kenneth Carroll

An administration service dedicated to your location

Management Services We provide a range of flexible management services designed to support your own

in-house catering including:

the provision of services audit

to responsibility for part of the operation including commodity purchasing

provision of holiday relief personnel

recruitment of management for your services directed or managed by Carroll

Food Services

– the options are endless.

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Consultancy

With the experience and expertise employed in the Company, we offer a service to

assist those who wish to review, develop and influence their services and might

typically include:

Kitchen Planning, Restaurant and Bar design

Equipment Evaluation

Décor and Interior design

Personnel Requirements

Financial Planning

In-house Marketing & Merchandising

Staff Training

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Organisation Chart – Carroll Services Group

John D Carroll

Chairman

Board of Directors

Kenneth Carroll

Managing Director

Kenneth Carroll

Finance Manager

Denise Wilson

Accounts Assistant

Susan O'Reilly

Payroll Supervisor

Robert Newton

Operations Manager - Channel Islands

Site Managers

David Lancaster

Operations Manager - Ireland

Site Managers

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Senior Management Team Profile

Chairman – John D. Carroll

“At the forefront of Contract Catering since 1957”

Chairman – John D. Carroll started his career in hotel management prior to joining

the Rank Organisation and subsequently the Bateman Catering Organisation as

Managing Director – Ireland and Wales. Following a highly successful career John

formed his own company that subsequently became one of Ireland’s most

respected Contract Catering and Consultancy Company.

John D. Carroll Catering Limited provided services to over fifty locations. With such

well-known clients as Anderson Ireland, P.M.P.A., Warner Lambert, Texaco Ireland,

Symantec, The Royal Hospital, Loctite Ltd., Reckitt & Coleman, the company served

well in excess of 8,000 meals per day prior to the sale of the business to a large Multi

National Company in 1992.

Pre 1992 John was a founder Director of Inter-Continental Cargo Ltd., Founder

Chairman of the Mulcahy Group, and was Chairman of Kindlon Insurance Ltd. until

his retirement in 1997.

Today John D. Carroll provides Consultancy Services to many blue chip companies,

is Chairman of the National Hygiene Partnership, and as Chairman of Carroll Food

Services plays a major role in the development of the company.

Career highlights and credentials include;

1968 Awarded Fellowship of the Hotel, Catering and Institutional Management

Association (F.H.C.I.M.A.)

Founder Board member of CERT (Catering, Education, Recruitment & Training

Body

1970 Member of the Dublin Chamber of Commerce

1973 Chairman of the Marketing Institute of Ireland

1976 President of the Restaurants Association of Ireland

1978 President of the Rotary Club of Ireland

1980 Vocational Service Chairman – District 1160 (Ireland).

1983/1984 District Governor – Rotary International – District 1160 (Ireland)

1985 Awarded Fellowship of the Institute of Management Accountants (F.I.M.A.)

1985 Awarded Fellowship of The Irish Management Institute (F. Mgt. I.)

1987 Chairman of the Housing Association for Integrated Living

1990 Chairman of the Association of Irish Contract Caterers

1990 Represented Ireland on the Board of FERCO (Federation of European

Catering Organisations – Brussels)

1991 Elected to Membership of the Institute of Directors

1992 Elected Vice-President FERCO

1997 Awarded Fellowship of the Irish Hotel & Catering Institute (F.I.H.C.I.)

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Managing Director - Kenneth Carroll

“A Safe pair of Hands” Managing Director - Kenneth Carroll was educated at Trinity College Dublin and the

Dublin College of Catering. Professional qualifications include a Masters of Arts

degree, honours Bachelor of Science degree in Management, Higher Diploma in

Hotel and Catering Management and associate membership of the Institute of

Management Accountants.

Kenneth has held several important managerial positions in his career and has

worked in all areas of the Catering Industry. In his role as Managing Director of

Carroll Food Services he has directed the growth of the Company into one of the

largest independent contract Catering companies in Ireland.

Career Highlights

DIT Cathal Brugha St./TCD Graduate – BSc(Mgmt)/H.Dip. Hotel and Catering

Management 1986

Associate of Institute of Management Accountants & MA 1989

Joined John D Carroll Catering 1986 as Unit Manager/Project Manager IT and

rose to Director Marketing and Development in 1990

1992 John D. Carroll Catering sold to Sutcliffe Catering. I was Sales and

Operations Director for Ireland incorporating John D Carroll Catering Ltd. and

National Catering Organisation – 100 locations

1994 Set up Carroll Food Services Ltd

Awards and Credits include;

Guest Lecturer at DIT College of Catering Dublin

Past Council Member of the Irish Hotel and Catering Institute – now Irish

Hospitality Institute

1994-1996 Irish Hotel and Catering Institute Representative on CERT’s (now

incorporated into Failte Ireland) Trainee Management Development

Programme

1997 Chairman of CERT Programme Development and Assessment

Committee

Member of Safefood External Advisory Group to assist in the preparation of a

“Consumer Focussed Review of the Chicken Food Chain” in 2005

Selected by the North South Ministerial Council to serve on the Safefood

Scientific Advisory Committee 2010.

2013 Appointed to the Safefood Expert Advisory Group on Food Skills to assist

in the review of cooking skills and advise on the relationship between food

skills and health.

1999 to 2010 Chairman of Association of Irish Contract Caterers

2001 to 2010 Representative for Ireland for the European Federation of

Contract Catering Organisations (FERCO)

2002 to 2005 Committee member on FERCO Food Safety Committee

Member of Irish Management Institute (IMI)

2001-2003 Chairman IMI Dublin Region

1990 –1992 / 2001-2003/ 2004 - 2006 Member of IMI Council

Deputy Chair of HAIL – Housing Association for Integrated Living

Fellow if the Irish Hospitality Institute, the Marketing Institute of Ireland, and

Hospitality Professionals Association UK

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David Lancaster – Operations Manager

”Be-Spoke Catering Services”

David has over 30 years experience in the Hospitality industry.

David has been involved with the Carroll family businesses for many years in various

roles, the most recent of which involved supplying our clients with their occasional

food and beverage service requirements ranging from product launches and the

opening of clients premises to the entertainment of visiting dignitaries.

Because of his extensive experience in Restaurant and Bar operations, David is

responsible to Managing Director Kenneth Carroll for the day to day management

support essential in ensuring the smooth running of your services.

Robert Newton – Operations Manager – Channel Islands

“Specialist local knowledge”

Robert is a native of Jersey and is widely experienced with many years experience in

various aspects of food preparation and service at all levels on the island of Jersey

and in the UK.

Having joined Carroll’s to manage Highlands College in 2004, Robert was promoted

to the role of Operations Manager of our Channel Island division and is now

responsible for the management of our client operations in Jersey and the further

development of our business in the Channel Islands.

He has overseen the development of a new staff agency division supplying both

permanent and temporary relief staff to a broad range of clients in healthcare,

hotels, and restaurants and has been instrumental in the acquisition of Jersey Post’s

Head Office as a new client for a turnkey operational contract.

Kevina Cardiff – Dietitian & Nutritional Advisor

“Nutrition and Dietary Specialist ”

Kevina Cardiff was awarded her Ph.D. in Biochemistry from Imperial College London

in 1998.

She worked for many years in Biomedical Research both in London and Dublin prior

to qualifying (with Distinction) as a Dietitian/Clinical Nutritionist at The University of

Ulster.

Prior to her current role, Kevina worked in clinics at St. James’s Hospital, Dublin and a

number of residential care facilities.

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Carroll Food Services Limited – Some of Our Clients

CBRE

CBS Secondary School Westland Row

Coca Cola Ireland

Department of Finance

Enable Ireland

Laura Lynn Ireland’s Children’s Hospice

Missionary Sisters of the Holy Rosary

Sisters of Mercy in 4 locations

Trinity College Dublin

Overseas and Countrywide

Thomas Archers Ballina Co. Mayo

Jersey Post Head Quarters

Preferred Catering Partner of OCS Facilities Services

Accent Solutions

Ailesbury Cleaning Services

Consultancy/Facilities Management Assignments completed:

Aer Rianta – Dublin Airport

Augustinian Priory

Carmelite Order

Construction Industry Federation

Irish Flavours and Fragrances Drogheda

De Paul Trust Shelter & Care Facility

Dominican Sisters

Littlefuse, Dundalk

Merck Sharpe & Dohme Clonmel

MS Care Centre

Passionate Cook Restaurant Tipperary

Tinney House Nursing Home

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Consultancy/Facilities Management Assignments completed: Merchants Quay Ireland

Gerard Laboratories

Irish Times Training

Reid Furniture

3Com

Uniphar Group

Dublin City Council – Dublin Fire Brigade

Viking Components

European Foundation

St. Francis Hospice

Solectron Ireland

Stephen’s Green Club Dublin

Royal Irish Yacht Club Dun Laoghaire

Hibernian United Services Club Dublin

Highlands College Jersey

Fitzwilliam Lawn Tennis Club Dublin

Franciscan Centre for Peace and Reconciliation Rossnowlagh

Kylemore Clinic Killiney Co. Dublin

St. Patrick’s College Thurles

Bru Boru Heritage Centre Cashel

Castle Vaults Bistro, Dublin Castle

Salesian College Pallaskenry Co. Limerick

Tara Nursing Home Bray Co. Wicklow

Mars Ireland Dublin

Alpha Airport Catering Services UK

Castle Park School Dalkey Co. Dublin

Café Coombe, Coombe Hospital

Charlton House Catering UK – Cisco Systems Dublin

Avenance and Eliance Restaurants UK

In addition to the above the principals of Carroll Food Services and the Company’s

Chairman John D. Carroll provided services to over fifty locations, serving

approximately 8,000 meals per day prior to the sale of the family business, John D.

Carroll Catering Ltd. in 1992.

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What people say about us

Merck Sharpe and Dohme have found Carroll Food Services to be an

excellent service provider who consistently matched our expectations and

continually strived to implement a policy of continuous improvement. The

senior management of the company were frequent visitors to the operation,

visiting the plant at least once per week and they attended all of the plant

catering committee meetings. I would have no hesitation in recommending

them for any catering opportunities that arise.

Con Hogan, HR Manager Merck Sharpe and Dohme.

Kenneth’s company, Carroll Food Services, has provided superior service

levels to our staff in I.F.F for many years. The quality of food and the attention

to detail in terms of managing our canteen has been first class.

Joe Delaney, IFF Managing Director.

Kenneth provided catering services for Eurofound over a number of years

and I found that he was a pleasure to work with. He gave the business and

the service his full attention and was invariably professional in addressing any

quality issues that arose. He has a very approachable style and is committed

to ensuring that the service that he provides is the best.

Ray Comerford, HR Director Eurofound.

Kenneth is a very professional businessman and is always approachable,

flexible and willing to give great service.

Ken Duggan CBS Secondary School.

Our experience in Moffett Engineering has been that Carroll Food Services

have shown themselves to be an excellent and unrivalled food service

company and have consistently been pro-active in adapting to market

changes and have gone on to reduce our overheads in this sector quite

considerably. This has included negotiating and implementing a redundancy

plan with existing staff and this was completed successfully without any

interruption to catering services. I would have no hesitation in recommending

Carroll food services for any catering opportunities that may arise in the

future.

Terence Hughes, Human Resources Manager. Moffett Engineering

The School has a daily population of 1300 people and the facility serves their needs

from 7.30am through to 7.00pm on a daily basis. We would have no hesitation in

recommending Carroll Food Services to any organisation or large groups who would

require such a service.

Gordon de Gruchy, Highlands School Jersey

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What people say about us

Littelfuse Ireland ltd (formerly a subsidiary of GE) operated a manufacturing base in

Dundalk between 1966 and 2008. Over the length of the service contract Carroll

Food Services provided a high quality and cost effective service to our company

and showed a unique and impressive ability to suit the changing needs of the

company.

I would not hesitate in recommending Carroll Food Services for any company or

organisation who are in the market place for a professional approach to meet their

catering needs.

Alan Philips Finance Manager Littelfuse Ireland.

We would not hesitate in recommending Carroll Food Services as a leading contract

catering company. Carroll Food Services consistently delivered an extremely

efficient service and their professional approach to this service meant that we as a

company did not have to be involved in the running of the facility. Walls

Construction would recommend Carroll Food Services to any company actively

seeking the services of a contract catering company.

Ian Barrett, PJ Walls.

Kenneth came into our organisation (a Dublin based club) to do a root and branch

review and make recommendations for change. They were sensible and practical

and were successfully acted upon. We are still in contact with Kenneth and I’m

happy to highly recommend his work.

Kate Lawlor, Hibernian United Services Club.

"Having worked for a company in Jersey who utilised the Contract and Concession

Catering supplied by Kenneth, I can recommend him whole-heartedly, as would all

employees, as the standard set by his company set the bench mark for quality, price

and service."

Andy Gordon, Owner, Propaganda Advertising and Design, formerly of Jersey Post

Group, Channel Islands

“My company Innovative Food Solutions has worked in conjunction with Kenneth

Carroll and the team at Carroll Food Services since 2000. During the intervening

years Kenneth has impressed me with his professionalism, attention to detail and in

particular his broad knowledge of the catering industry. I have no hesitation in

recommending Kenneth and the services his company provide.” September 22,

2010

Seán McCarthy, Food Safety Consultant & Trainer, Innovative Food Solutions

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