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Keep Training Alive Without a Budget

Author and Expert

Deborah R. Monroe

Ach…The Budget!

Just when you thought you had one, it is gone!

Just because you have a limited fund, doesn’t mean that learning has to stop

As a leader, it is your honor to grow your people.

Now let’s figure out what we want them to learn and how to learn it!

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How an adult learns

How do I learn?

Auditory: I listen

Visual: I watch and also read

Kinesthetic - Tactile: Put down the instruction manual and let me get my hands on it!

Brain Based Learning Principles

Apply learning immediately to what I do

Brain Based Learning Principles

Formula

40%V + 30% A +30%KT= 100% engagement (visual, auditory, kinesthetic, tactile)

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Brain Based Learning

E > p + e + a + s (emotion is greater than procedural /episodic/automatic/semantic memory)

Procedural is muscle memory.

Episodic is where you were when it took place. EG…When you study you should eat chocolate. When you take a test to recreate the episodic memory, eat chocolate!

Automatic is established habitual things.

Semantic is the memory for words and information is the weakest.

Emotion is the strongest memory and will override the others.

Step 1Define the Learning

Once a month identify an area that you would like to see improved like:

Dealing with a specific difficult customer behavior

Using the greeting script consistently

Writing email with only positive verbiage

Building maturity and trust on the team through acts of kindness

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Your Turn

Something you will teach the person next to you…does not have to be work related!

Something you want to teach your team: Remember keep it a simple basic concept

Step 2 Design the Learning

Use the formula: Make sure the emotional component is utmost present

Design a 20 minute exercise to deliver during a team meeting once a month

Add music, video, playing cards, stress reduction implements, etc.

Get team to identify or create part of the exercise (choose a video clip)

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Your Turn

Take 2 minutes to think about how you want to approach teaching your neighbor

Bring in the emotional aspect of learning by teaching through telling a story

Write it down for now!

Step 3 Deliver the Learning

You can delegate specific learning concepts to individuals in your team.

Pick the individual that is struggling with that month’s concept to prepare and deliver the exercise according to the formula

No Longer than 20 minutes

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Your Turn

Turn to the person next to you and teach them!

Step 4 Demonstrate the Learning

Ask team members what the consequences should be if they are found not practicing the learning. Make sure everyone knows what those are.

Always recognize the person that grows the most. Give underachievers an opportunity to shine.

Implement the learning immediately upon returning to their desk.

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Motivating Team

The IT Crowd Video on TEAM

Ideas for Peer Motivation

Have the team vote for the person they feel did the best that month or quarter

Service Excellence

Performance Excellence

Increased FCR

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Competition Breeds

Pirate Chest filled with different items like, chocolate coins, jelly beans, balloons, etc

Bowling Trophy: Bowing the Customer Over award

Baseball Trophy: Batting it Out of the Park Service

Top Banana: Most improved KPI of your choice

Extrinsic Motivators

Smart Button: That was Easy!

Scratch Off Tickets or Make your own Monopoly Cards

Get out of Jail Free card Come in 15 minutes lateLeave 15 minutes earlyTake a longer lunchDress down on a specific dayManager for a day A Shadow DayThere is such a thing as a free lunch!

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Resources

www.trainerswarehouse.com

Primal ManagementPaul Herr

Cutting Through To SuccessDeborah Monroe

THANK YOU