Kelmac Group® Corporate Brochure

Business Performance & Improvement Services

Auditing | Consulting | Training

Our MissionOur mission is to help our clients make distinctive, sustainable, and significant improvements in their performance

We help strengthen and align leadership, transform systems and processes, optimize management practices, and in particular, build capabilities through rigorous and supportive coaching.

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Assurance Auditingand Building Trust

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Conformity Audits

ComplianceAudits

AssuranceAudits

Supply Chain Audits

Auditing

As a global leader in professional services we can provide you with the insight to move your business forward.

We bring deep industry knowledge to bear in our distinctive audit approach, with increasingly complex regulations & expanding globalization, it is not surprising that many enterprises feel overwhelmed when it comes to conformity and compliance auditing.

The focus of business and audit reporting is changing

Successful business leaders recognize the need to focus on sustained value creation and differentiation. Now more than ever, this requires a broader view of conformity than just ISO certification or compliance with statutory and regulatory requirements, as the promised changes by ISO Certification Bodies/Registrars and Regulatory Enforcement Agencies fail to deliver stakeholders with quality assurance and trust

Today’s ISO certification model doesn’t always easily fit

The audit has played, and continues to play, a critical role in building trust in ISO certification reporting. But today’s ISO certification model is not always an easy fit with corporate reporting that is transitioning to a model that is broader, more forward-looking, more integrated and seeking a higher degree of assurance.

We believe there is another way to build trust

We propose a distinctive audit approach focused on providing insight into various dimensions of an organization’s audit reporting. This would let stakeholders look behind what’s reported to understand where an organization is on its reporting and ISO maturity journey.

The aim is to accelerate change

Organizations’ internal and external ISO conformity and quality compliance reporting are already failing to evolve to reflect the new demands of a changing world and a broader set of drivers of value creation. The professional services industry should support and accelerate this journey – but we need to be prepared to think outside the box about how trust can be built in innovative ways.

How We Help

“Our commitment to delivering high-quality

assurance auditing services is at the heart

of what we do.

We provide comprehensive assurance audit

services designed to deliver real value and underpin stakeholder confidence and trust.”

Business Process Management (BPM)

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We ensure our client achieve bottom line results by working alongside them from project initiation through implementation. Our BPM consultancy services assist organizations throughout their process journey, from concept to realization and continuous improvement.

End-To-End Business Process Governance and Improvement

What We Do

Streamlined Organizational Structures

Performance Evaluation and Monitoring Systems

Streamlined BPM, ISO & Quality Compliance

Business Process Redesign

Activity/Business Process Benchmarking

Business Process Capability Building

Consulting

High quality processes require a penetrating view of business operations to drive continuous improvement. BPM consulting focuses on organizational strategic planning.

Drawing on 28 years’ experience in advancing our clients’ business management processes. We help our clients manage and optimize business processes with advanced process management concepts and tools. We also build process management systems and process e-flows to improve operational performance and increase business agility.

We help organizations with continual process optimization, transforming passive process execution to active process formulation and participation, moving from mere process-driven execution to true alignment with corporate business objectives.

LEADERSHIP

& CULTURE

PEOPLE

STRATEGY& PLANNING

RISK

MANAGEMENT

RESOURCES& SUPPORT

PROCESSES & PRODUCTS/

SERVICES

ORGANIZATIONALCONTEXT:

MISSION, VISION& VALUES

ENABLERS

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Sectors We Work With

BPMS Benefits

Consulting

Kelmac Group® works with you to optimize productivity, improve performance and reduce time-to-market. Our end-to-end business process management services span across process discovery, documentation, integration and automation to accelerate product development and encourage innovation.

Our consultancy services are underpinned by our comprehensive training, coaching and mentoring services, setting us apart from most other consultants in the field.We work to client specific needs so regardless of where you are on the process improvement journey, we can help. You may require end-to-end support for a multi-year strategic enterprise program or just a short injection of a specific skill or services.

CUSTOMER

FINANCIA

L

PEOPLE

STAKEHOLDER

COMPLI

ANCE

ORGANIZATIONALCONTEXT:

MISSION, VISION& VALUES

RESULTS

Food and BeverageLife SciencesHealthcareTechnologyFinancial ServicesPublic Sector

+ Typically, our work generates cost savings of 15 percent to 20 percent of the addressable cost base.

+ Accelerate the client's business operation processes which can elevate the professionalism and standardization of the enterprise's services and further improve customer's experience.

+ Greatly improve the visibility of management and the internal controls of the enterprise’s operations, which can further reduce internal waste within the enterprise

+ But its real advantages are reduced cycle times, increased agility, increased regulatory compliance, and quality.

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Management Systems More Than A “Certificate On The Wall”We were focused on results long before it became fashionable, and we continue to raise the bar for the conformity and compliance industry. True Results require tailored solutions not limited by boundaries of just meeting standards or statutory and regulatory requirements or a ‘me too consulting solution’ offered by many small consulting practices. True Results are pragmatic and action-oriented, enduring and repeatable – and help make performance a habit™

What certification is your business looking for?

We offer support for clients seeking:

> Quality Management (ISO 9001)> Environmental Management (ISO 14001)> Health & Safety Management (OHSAS 18001)> Medical Devices (ISO 13485/FDA QSR)> Information Security (ISO/IEC 27001)> Food Safety (FSSC 22000)> Laboratory (ISO/IEC 17025)> Energy (ISO 50001)> Integrated Management Systems (PAS 99)

Consulting

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Consulting

Helping a Fortune 500 Food & Beverage Organization Go FurtherOverview - The Client ChallengeThe client (FBO) is a division of a global food and beverage company, with a turnover exceeding $104b. It is also a global leader in nutrition, health and wellness.

The FBO manages an extensive manufacturing and distribution network, operating in a competitive environment with growing consumer activity & needed to reduce the variability in output and in the time taken to deliver its product to market, without any compromise in compliance. Essentially, the company needed to instil more predictability, speed and reliability into the provisioning processes.

The company wanted to align business goals with its core, support and management processes; adopt simplified processes and documentation; achieved mastery of processes with Process Owners; eliminate waste and achieve ISO certification in multiple disciplines - Quality (QMS/ISO 9001), Food Safety (FSSC 22000), Environment (ISO 14001), and Occupational Health and Safety (OHSAS 18001) & Laboratory (ISO/IEC 17025).

The EngagementWe worked in partnership with the FBO team and employed a number of initiatives to improve the firm’s competitiveness, operational controls and operational efficiency:

> Our team implemented a business school process management framework based upon PAS 99. Our approach is based upon a series of mandatory and optional modules aimed at improving the management community’s ability to drive the overall performance of the business.

> The IMS framework encompassed goal alignment, core, support and management processes and operational reporting. The system outlined managers’ roles and provided them with the tools to drive high performance within their teams. Importantly, it also gave FBO managers a consistent management tool kit.

> A Leadership module aimed at engaging the plant and distribution center leadership team was put in place.

> Established a compliance risk management module, to assist the respective plants and distribution centers manage risk from a business, process and product perspective

> Adopted simplified process methodology to enable FBO staff to deliver continuous process improvements. Designated individuals were trained to make process improvements, bettering the speed of processes and cutting their cost.

> The IMS framework encompassed goal alignment, core, support and management processes and operational reporting. The system outlined managers’ roles and provided them with the tools to drive high performance within their teams.

> Implemented a cultural change program using Kelmac Group’s highly successful coaching methodology. Critically, the methodology ensured that a consistent style of management was adopted throughout the FBO.

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Consulting

The Client Benefits & Results• Process performance improved by 35%. This is well ahead of the program’s December 2013 stretch target, a 15% improvement.

• Project compliance has achieved a measurable improvement in productivity amongst FBO staff. This yielded an average productivity improvement of 12%

• Environmental performance improved by on average 5%, energy consumption was reduced 10%; water consumption was reduced 5%; Green House Gas [GHG] emissions was reduced 3%; waste to landfill was eliminated in the plants who participated in the program

• Occupational Health and Safety performance was improved 15% in terms of occupational safety accident and injuries and occupational health

• ISO certification for all disciplines including Quality (QMS/ISO 9001), Food Safety (FSSC 22000), Environment (ISO 14001), and Occupational Health and Safety (OHSAS 18001) & Laboratory (ISO/IEC 17025) was achieved in each location within 11 months

• A 12% increase in operational capacity has also allowed the FBO to provide additional focus on critical provisioning activities.

• The variability in process and goal performance and due date assignment has been significantly reduced. Goal and process alignment has been attained and goal and process dashboards are in place and used to drive improvement

• Project compliance has enhanced the people management capability within the FBO through the cultural change program. The program has provided FBO front‐line managers with guidelines, training and “on‐the‐floor” coaching, assisting them to boost the productivity of their teams.

• Project compliance established a simplified process management capability within FBO, enabling the company to maintain and build on the performance gains achieved during the project. It also allows the company to adapt future quality, six sigma tools and product innovations to new methodologies.

How Did Our Client Feel About The Project?“The compliance program has been a complete success and has achieved our vision of further investing and improving performance within various manufacturing and distribution channels. The Kelmac Group® consistently worked in partnership with our management team to deliver an excellent solution with very tangible benefits.

We now see the operation as leading edge showing clear evidence of operational best practice. Through individual program challenges our own internal team and Kelmac Group® responded with both professionalism and commitment. As the project has evolved, the return for the effort put in on both sides has paid significant dividends.

I believe that by working together in partnership, we have met and exceeded the targets we set for the management system/Improvement program. The way in which the solutions have been introduced now allows us to continue to seek and achieve further sustainable performance improvements within our operation.”

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Training

Course Design & Delivery That Goes Beyond

We specialize in Conformity & Compliance learning for Executive Management, Practitioners & Auditors offering “The Ultimate Learning Experience” - check out our video on our website!

Our Instructors are not just Subject Matter Experts

One of the cornerstones of Kelmac Group training is the elite calibre of our Instructors. Each of our instructors are current consultants, current practicing auditors & excellent facilitators of learning & motivational Instructors.

Such a combination of knowledge & skill places Kelmac Group at the forefront of training in this industry.

Course Design & Delivery - No Death By PowerPoint

Another cornerstone of our training is the design of our learning solutions. Our courses go beyond most standard training specifications and competitor courses as we cover additional topics in more depth to ensure that our students can effectively apply what they learn and make a difference back in the workplace.

We lead the market for Advanced Accelerated Learning which is 100% student-centered, highly interactive, highly engaging and the best part:

No Death By PowerPoint - Our training courses have very minimal slides or none at all!

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Training

What category of course are you looking for?

Quality Management Environment Health & Safety Food Safety Medical Devices

Information Security Laboratory Risk Management Energy Management Integrated Management

ISO 9001 ISO 14001 OHSAS 18001 FSSC 22000ISO 13485

ISO 27001 ISO 17025 ISO 31000 ISO 50001Combined ISO 14001 & OHSAS 18001

ISO 14971 ISO 9001, ISO 14001 & OHSAS 18001

FDA QSR 21 CFR 820

What types of training do we offer?

Understanding

Internal Auditor*

Auditor Transition*

Lead Auditor*

Implementation

Bespoke / Customized

*IRCA certified courses available

IRCA certified training courses are recognised as the highest quality globally and is the oldest training accreditation body in the world since 1984.

Since 1996, Kelmac Group are an IRCA Approved Training Organization (RO 746) and hold approval for courses in ISO 9001, ISO 14001, OHSAS 18001, ISO 13485 & FSSC 22000.

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Training

Others train Followers. We train Leaders™

History of Innovation

We have a history of listening and a proven history of introducing many of the world’s first offerings on the market, including online and combined training courses.

Worldwide Experience

Having worked in over 35 countries, we have experience that matters. A wealth of knowledge to share that is invaluable during training for those looking to learn from the best.

Real Reviews

Unlike competitors who ‘cherry pick’ testimonials, we publish student reviews of our training from every course that we run on our website. This gives you real and honest feedback about us.

What Our Students Say About Us

% of Students Who RecommendKelmac Group

“This was an eye opening class and really forces you to understand the material and not just focus on memorization. It was very engaging and I expect the knowledge gained from this training will have large benefits for anyone working for a company that is pursuing this certification. I would highly recommend this course”

- J. Chavez (August 2015)

“I would highly recommend this course to others. In fact, I already have”

- J. Neuhauser (July 2015)

“Kelmac's ISO 9001:2015 Lead Auditor training course was phenomenal. I cannot remember a week when I learned so much, and was left wanting more after it was over. I have a profound increase in auditing com-petence and knowledge of the subject. Now I am inspired to strive for a deeper understanding of the new standard and the positive impact it can have on our company. I strongly recommend this course to any and all professionals who work with ISO standards from either side of the audit table”

- A. Durrett (October 2015)

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Contact Us

Get In TouchFor more information on Kelmac Group or any of our services, please contact us at:

Ireland

Kelmac Group LimitedA1, Roselawn HouseNational Technological ParkLimerickIrelandPh. (061) 491224E. info@kelmacgroup.comW. www.kelmacgroup.com

United States

Kelmac I Group, Inc875 N. Michigan Ave.Suite 3100Chicago, IL 60611United StatesPh. (312) 496 6607E. info@kelmacinternational.comW. www.kelmacinternational.com

United Kingdom

Kelmac (UK) Limited90 Long Acre,Covent GardenLondon WC2E 9RZUnited KingdomPh. (0203) 432 4189E. info@kelmactraining.co.ukW. www.kelmactraining.co.uk