KENNETH J. MATTHEWSHarleysville, PA 215.964.5516kmatthews1425@aol.com kmatthews1425@aol.com

SUMMARY

INFORMATION TECHNOLOGY PROFESSIONAL with team leader experience with mainframe systems in the computer technology industry. Expertise in loss prevention, production control and IT client care management. Recognized for organization skills, problem solving, and consistently demonstrating strong attention to detail and accuracy in his work. Effective technical verbal and written communication skills.

PROFESSIONAL EXPERIENCE

SUNGUARD/FIDELITY NATIONAL INFORMATION SERVICES, Voorhees, NJ 2015-2016Command Center SpecialistPrimary focus was incident management, escalation and notification of system defined as business critical in support of multiple accounts at FIS Data Center. Duties and responsibilities in below position are very similar to those in this position. Proactively monitored 15 mainframe and 12 virtual IBM mainframe environments for mid-tier backups and

prepared daily backup status reports. Monitored incident reporting and escalation of deviations in batch job processing for mainframe using

Zeke/Zebb, TWS and CA7 applications. Directly interfaced with vendors, such as IBM and Hitachi, in coordinating resolution to hardware failure on

equipment installed in FIS Command Center. Researched peripheral equipment and error messages displayed on monitor to detect faulty output or machine

stoppage. Tested, evaluated, and resolved more complex equipment problems and system outages, and escalated issues as necessary to maintain job production.

CSC, Renesselaer, NYIT Production Scheduler / Team LeadProvided incident management, escalation and notification of system defined as business critical in support of multiple accounts at the Renesselaer Data Center (RDC).

Proactive monitoring of 20 mainframe and 8 virtual IBM mainframe environments for mid-tier backups and prepares a daily backup status report for management for internal departmental meetings.

Monitored incident reporting and escalation of deviations in batch job processing for the mainframe using Zeke/Zebb, TWS and CA7 applications.

Directly interface with vendors, such as IBM and Hitachi, in coordinating resolution to hardware failure on equipment installed in the RDC.

Working knowledge of various scheduling applications, such as Zeke/Zebb, TWS for Mid-Tier, CA7 and Microsoft Office.

Effective technical verbal and written communication skills. Essential Job Functions: Researches peripheral equipment and error messages displayed on monitor to detect faulty output or machine

stoppage. Tests, evaluates, and resolves more complex equipment problems and system outages, and escalates issues as necessary to maintain job production.

YELLOW PAGES, Blue Bell, PA 2011-2014IT Production Support/Implementation Analyst/Client Care Manager Confer with programmers and customers to determine scheduling updates and correct any production databases per management or departmental request. Assisted in training of Grade Level operator.

Delivered accuracy of production jobs and informed colleagues via an operational reporting system of changes and issues.

Comprehend/Communicate Client Support Processes and Procedures by navigating across multiple workstation applications.

Provided lower level installation of programs and JCL in testing and production environment.

SUNGARD-SOURCING, Voorhees, NJ 2001-2011IT Production SchedulerCollaborated with programmers and customers to determine scheduling. Ensured accuracy of production jobs, including updated and correcting any production databases per request.

Informed colleagues via an operational reporting system of changes or issues. Comprehend/Communicate Client Support Processes and Procedures. Navigated across multiple workstation applications. Knowledgeable in Job Control Language (OPS-MVS, VSE, UNIX) and their processes. Monitored, submitted, and tracked Production (Jobs, and Schedules). Verified availability to online regions. Utilized problem and change management tools (Service Center, and Remedy). Assisted in training of Grade Level operator.

EDUCATION Business Administration, Philadelphia University, Philadelphia PA and Millersville State University, Millersville, PA

TECHNICAL SKILLS

Key Strengths: Batch Processing, TWS, Zeke/Zebb, CA7, Control M and D, OPC, ESP, Remedy, OPS- MVS, VSE and UNIX Strong Leadership Skills

Proficient in scheduling packages (CA7, ZEKE, ZEBB, ESP, OPC and knowledgeable of CONTROL-M). Proficient in Microsoft Word