Kensington and Chelsea Multi-Agency Flood Plan

Kensington and Chelsea Multi-Agency Flood Plan Surface Water Flooding

Controlled Document

Public Version

Issue Number 3

Date of Issue 04 February 2013

Issue No. 3 (Public) / 04 February 2013 Page 2 of 58

Publishing Information

Document Ownership

Kensington and Chelsea Borough Resilience Forum c/o Contingency Planning Unit (Secretariat) Royal Borough of Kensington and Chelsea Room 315, The Town Hall Hornton Street, Kensington, W8 7NX

Contact Telephone: 020 7361 3475 Fax: 020 7361 2753 Email: [email protected]

Plan Authors Contingency Planning Unit Royal Borough of Kensington and Chelsea

Publication History Issue 1 – 18th January 2010 Issue 2 – 26th April 2011

Security Classification PROTECT Because of the details of emergency management, fallback centres and contact numbers, this document has been classified as PROTECT, and should only be shared with those with a particular need for it. A Public version is available with the restricted details removed.

Distribution Royal Borough of Kensington and Chelsea Metropolitan Police (Kensington and Chelsea Borough Command Unit) London Fire Brigade (Kensington and Chelsea Borough Command Unit) London Ambulance Service NHS Kensington and Chelsea Chelsea and Westminster Hospital NHS Trust

mailto:[email protected]

Kensington and Chelsea Borough Resilience Forum Multi Agency Flood Plan – Surface Water CONTENTS


CONTENTS

CONTENTS.................................................................................................. 3 1. INTRODUCTION ...................................................................................... 5 2. AIMS AND OBJECTIVES OF PLAN ........................................................ 6

2.1 Aims ................................................................................................ 6 2.2 Objectives ........................................................................................ 6 2.3 Overview of Flooding in the Borough ............................................... 7 2.4 Planning Assumptions ..................................................................... 8

3. OWNERSHIP AND AUDIENCE ............................................................... 9

4. THE RISK OF FLOODING ..................................................................... 10

4.1 Historical context ........................................................................... 10

4.2 Methodology for Surface Water Flooding Mapping ........................ 10 4.2 Overview of Surface Water Flood Risk in the Area ........................ 10 4.5 Communities at Risk ...................................................................... 11 4.6 Key Infrastructure at Risk ............................................................... 12

5. RELATED AND INTERDEPENDENT PLANS ........................................ 13

5.1 Regional and National Interrelated Plans....................................... 13

6. COMMUNICATION PLAN ...................................................................... 15 6.1 Internal Escalation Procedures ........................................................ 15

6.2 Members .......................................................................................... 15

6.3 Organisational Staff ......................................................................... 15

6.4 Cross Boundary Mutual Aid ............................................................. 15

6.5 Media ............................................................................................... 16

6.6 General Public ................................................................................. 16

6.7 Public Helpline ................................................................................. 16

6.8 Vulnerable People ............................................................................ 16

6.9 Schools ............................................................................................ 16

6.10 Faith/Minority Groups ..................................................................... 17

6.11 Door Knocking ............................................................................... 17

7. PLAN ACTIVATION ............................................................................... 18 7.1 Trigger Points for Surface Water Flooding Plan Activation ............ 18 Figure 2. Demonstrates the Activation Flow of the Multi Agency Plan ... 18

7.2 Rationale ........................................................................................ 18

8. ACTION, ROLES AND RESPONSIBILITIES ......................................... 20

8.1 Activation and Response ............................................................... 20 8.2 Escalation of Response ................................................................. 20

Figure 5 demonstrates the escalation process of the incident response to a surface water flooding event once the MAFP has been activated. ....................................................................................................... 20

8.3 Health and Safety Considerations ................................................. 21 8.4 Flood Specific Responders Roles and Responsibilities in a Surface

Water Flooding incident ................................................................. 21 8.6 Environmental Impacts .................................................................... 29

9. VULNERABLE PEOPLE ....................................................................... 31 10. EVACUATION AND SHELTERING OF PEOPLE ............................ 32

11. RECOVERY ......................................................................................... 33

11.1 Common Issues following flooding ................................................ 33 11.2 Formal Handover ........................................................................... 34

Kensington and Chelsea Borough Resilience Forum Multi Agency Flood Plan – Surface Water CONTENTS

Issue No.3 (Public) / 04 February 2013 Page 4 of 58

12. TRAINING AND EXERCISING ............................................................. 35 12.1 Training .......................................................................................... 35 12.2 Exercising ...................................................................................... 35

13. REFERENCES ..................................................................................... 36 APPENDICES ............................................................................................ 37

APPENDIX A – Key Emergency Contacts ............................................. 37 APPENDIX B – SURFACE WATER FLOODING MAPS ........................ 39 APPENDIX C – MAPS OF KEY INFRASTRUCTURE SITES AT RISK

FROM SURFACE WATER FLOODING ......................................... 45 APPENDIX D - VULNERABLE PEOPLE, VULNERABLE FACILITIESE

AND VULNERABLE KEY INFRASTRUCTURE ............................. 47 APPENDIX E – ROADS AT RISK FROM SURFACE WATER

FLOODING .................................................................................... 54 Streets at High Risk from Surface Water in The Royal Borough of

Kensington and Chelsea: ............................................................... 54 APPENDIX G – PUBLIC ADVICE AND GUIDANCE ............................. 56

APPENDIX H – SANDBAG POLICY...................................................... 57

Kensington and Chelsea Borough Resilience Forum Section 1 Multi Agency Flood Plan – Surface Water INTRODUCTION


1. INTRODUCTION

Due to the risk of flooding from the River Thames and the surface water

flooding events throughout the UK in 2007 it was agreed that a multi-agency

flood plan (MAFP) would be produced by each Local Authority in order to

tackle the specific and bespoke impacts and actions required in a response to

a flood incident. This document outlines the multi-agency response to a

severe Surface Water Flooding incident in the Royal Borough of Kensington

and Chelsea. Below are a list of considerations and guidance to the use of

this document:

Responding agencies within the Royal Borough of Kensington and

Chelsea have their own generic and / or specific organisational plans.

Multi-agency training and exercising is undertaken, but at present multi-

agency plans are primarily developed from a London-wide perspective

including the LESLP (London Emergency Services Liaison Panel) Major

Incident Procedure Manual and the London Strategic Flood Plan.

There are two types of flooding that could affect the borough; Surface

Water Flooding and a Thames Breach/Overtopping flooding incident. This

document only considers a major Surface Water Flooding incident within

the Borough. For Guidelines of a multi-agency response to an incident of

a Thames Breach/Overtopping Flood please refer to “Kensington and

Chelsea Multi Agency Flood Plan: Thames Breach/Overtopping Flood

Plan”.

This plan does not include emergency contact numbers and activation

arrangements which responding organisations already maintain.

This plan covers the Royal Borough of Kensington and Chelsea‟s multi-

agency response to a surface water flooding incident; however floods will

not have regard for political and administrative boundaries. As such this

plan must be shared and liaison arrangements made with other

neighbouring boroughs and agencies.

Detailed information on the flood risks within Kensington and Chelsea can

be found in Section 4 of this plan.

This plan will be reviewed and amended on a yearly basis. However, if

any new risks are identified or lessons learned the review may take place

at an earlier stage as is deemed necessary. All responders must be

notified if any amendments occur.

Kensington and Chelsea Borough Resilience Forum Section 2 Multi Agency Flood Plan – Surface Water AIMS AND OBJECTIVES


2. AIMS AND OBJECTIVES OF PLAN

2.1 Aims

The aim of this MAFP is to provide a co-ordinated multi-agency response

framework to mitigate the impact of a large scale Surface Water flooding

incident occurring in the Royal Borough of Kensington and Chelsea. It

provides guidance on a multi-agency response to deliver the following

objectives:

2.2 Objectives

To increase awareness and preparedness of communities at risk from

surface water flooding through the provision of advice and information;

Manage the wider impact of surface water flooding events in the borough

to reduce disruption to the communities, utilities and environment;

Manage precautionary actions to preserve life for the highest-impact

surface water flood risks;

To prioritise the identification of and required responses to protect the

vulnerable within the community;

Provide accurate and timely information to the public and local business on

flood response;

Lead recovery activity to support the recovery of communities and

business; and

Maintain critical services within each organisation as part of business

continuity arrangements.



2.3 Overview of Flooding in the Borough

The two types of flooding which pose a significant risk to the borough of

Kensington and Chelsea Surface Water Flooding or a Thames

Breach/Overtopping flood. This plan will only focus on the response to a

surface water flooding incident within The Royal Borough of Kensington and

Chelsea. A description of the nature of surface water flooding and the

associated risks as well as the risk of underground water ways flooding which

would be impacted by large quantities of surface water are summarised in the

following:

Significant Risk

Surface Water

Flooding

Surface water flooding can occur from a variety of sources

such as burst water mains, blocked gullies and

increasingly heavy rainfall. These are unpredictable and

could occur anywhere within the borough. Both causes

are relatively unpredictable and may result in flooding with

little or no warning. APPENDIX B demonstrates the risk of

Surface Water Flooding in the Area. The Royal Borough

of Kensington and Chelsea Borough Risk Register expects

that in a surface water flooding incident there will be minor

inundation of properties and road closures or potential loss

of life and devastation of property necessitating the

implementation of a co-ordinated recovery plan. Flooding

of up to 200 properties. Potential loss of life due to public

in vehicles crossing fords with high velocities. The risk is

highlighted as a high priority. Please refer to the

document for full details.

Low Risk

Underground

Waterways

The borough has two underground waterways which could

potentially be a flood risk. The first is Counters Creek

which has caused minor flooding incidents in the past.

Counters Creek runs along the West boundary of the

borough. The other potential risk is the River Westbourne

which runs along part of the Eastern border of the borough

joining the River Thames. The flooding of either of these

rivers offer a very low risk to the borough.



2.4 Planning Assumptions

It is important to be clear about planning assumptions that are being used by

everybody to ensure consistency in approach. The definitions of such

assumptions are listed below:

Surface Water Flooding: Assume no warnings from the Environment

Agency. Potential Met Office warnings of heavy rainfall but timeframes are

unpredictable.

Water Rescue: Assumes the use of only emergency services boats

helicopters and high clearance vehicles (Not self-presenting voluntary

operators whose standard of training is unknown.).

Infrastructure: This plan does not take into account damage or failure of

power stations, road and rail links specifically, but references are made to

traffic management and evacuation procedures.

Vulnerable Persons: Includes any person that falls into the surface water

flooding risk zones as defined by the maps in Appendix B.

Kensington and Chelsea Borough Resilience Forum Section 3 Multi Agency Flood Plan – Surface Water OWNERSHIP AND AUDIENCE


3. OWNERSHIP AND AUDIENCE

The Kensington and Chelsea Borough Resilience Forum will be responsible

for updating and maintaining the Multi-Agency Flood Plan. The plan will be

updated and reviewed on an annual basis. However, if an incident occurs,

lessons and risks identified or organisational restructure occur, the plan could

potentially be reviewed at an earlier date. Any updates and amendments to

the plan must be communicated to all responders.

The intended audience for this plan is all Category 1 and 2 responders under

the Civil Contingencies Act 2004 and Key Voluntary response organisations.

The list below provides a comprehensive overview of the organisations

included in these categories but is not an exhaustive list:

Category 1 Responders

The Royal Borough of

Kensington and Chelsea

Environment Agency

Metropolitan Police Service

London Fire Brigade

London Ambulance Service

NHS Kensington and Chelsea.

NHS Acute Trusts

Health Protection Agency

Category 2 Responders

EDF Energy

Thames Water

Transport Operators

National Grid

Health and Safety Executive

Strategic Health Authority

Kensington and Chelsea Borough Resilience Forum Section 4 Multi Agency Flood Plan – Surface Water THE RISK OF FLOODING


4. THE RISK OF FLOODING

4.1 Historical context

In July 2007 The Royal Borough of Kensington and Chelsea, along with a

number of other areas throughout the UK, experienced extremely heavy

rainfall in very short time spans leading to a number of serious cases of

Surface Water Flooding. The flooding had a major impact on communities

and, following the Pitt review into these events prompted the need for each

borough to produce a Multi-agency Flood Plan.

4.2 Methodology for Surface Water Flooding Mapping

The Surface Water flooding Data was provided to the Royal Borough of

Kensington and Chelsea by the Environment Agency to produce the maps in

APPENDICES B and C of this document. The methodology for creating the

maps can be found in the documentation “Surface Water Flooding Guidance

Notes, July 2009” by the Environment Agency.

According to the Environment Agencies Guidance the Flood Risk Categories

is described as follows:

Likelihood is described in one of three categories: low, moderate or

significant, as used by the insurance industry. This takes into account the

effect of any flood defences that may be in the area.

Low: The chance of flooding in any year is 0.5% (1 in 200) or less)

Moderate: The chance of flooding in any year is 1.3% (1 in 75) or less, but

greater than 0.5% (1 in 200)

Significant: The Chance of flooding in any year is greater than 1.3% (1 in

75)

4.2 Overview of Surface Water Flood Risk in the Area

It can be surmised from analysing the Surface Water flooding maps provided

by the Environment Agency and the associated data that there are a

significant number of local residents and businesses at a small to moderate

risk of surface water flooding. There is a particularly serious risk in the

Kensington and Chelsea Borough Resilience Forum Section 6 Multi Agency Flood Plan – Surface Water COMMUNICATION PLAN


Gloucester Road and South Kensington Area with many high risk areas being

identified from the maps as well as on the Western Boundary of the borough

between Ladbroke Grove Underground station and Holland Park Avenue.

Please refer to APPENDIX B for maps providing an overview of areas and

roads at risk in the Borough from Surface Water Flooding.

4.5 Communities at Risk

APPENDIX E outlines the roads and hence the communities in the Borough

which are at the highest risk from surface water flooding. The lists were

derived from the flood map data provided by the Environment Agency.

It can be surmised from the data that there are a significant number of roads

at very high risk from surface water flooding within the Borough and the

corresponding communities should be prioritised if a flooding incident occurs.

Please note that communities facing very low to moderate risk of surface

water flooding have not been identified in this list but can be verified from the

green coloured areas on the maps in APPENDIX B. The large spread of

communities at risk from surface water flooding coincides with the Borough‟s

Risk Register which categorises Surface Water Flooding as a High Priority

Risk.

The London Fire Brigade provided call log information from the 20th July 2007

flooding which affected the Borough. APPENDIX F includes a list of roads

which the London Fire Brigade were called out to more than once during the

flooding and which were not highlighted as particularly high risk areas by the

Environment Agency Maps but should be considered as a priority if a Surface

Water flooding Incident arises.



4.6 Key Infrastructure at Risk

There are a number of key Infrastructure points which are at risk from flooding

in the area. APPENDIX D identifies key sites, infrastructure and vulnerable

people (social care homes, mental health units, etc.) in the Royal Borough of

Kensington and Chelsea which are at risk from surface water flooding based

on the data provided by the Environment Agency. APPENDIX C provides

maps of some of the highest risk sights and their surrounding areas. For the

purpose of this report the following lists outlines what is considered key

infrastructure and should be prioritised in the case of surface water flooding.

The list is not an exhaustive list.

Police Stations

Fire Stations

Hospitals / A & E‟s

Local Authority Offices / Depots

Schools

Transport Links

Sewage Treatment plants

Electrical sub-stations;

Telephone exchanges;

The results show that in particular there are number of schools, council offices

and transport links that are particularly vulnerable to Surface Water flooding.

There are no fire stations at risk.

The three police stations identified are all a moderate to low risk of surface

water flooding and only one hospital in the Borough has a low to moderate

risk of surface water flooding. These sites are all identified, with contact

details and support needed in Appendix D.

Kensington and Chelsea Borough Resilience Forum Section 5 Multi Agency Flood Plan – Surface Water RELATED AND INTERDEPENDENT PLANS

Issue No. draft v2/ 18 January 2010 Page 13 of 58

5. RELATED AND INTERDEPENDENT PLANS

The Multi-agency Flood Plan has a number of interrelating plans which are

relevant to a serious flooding incident within the boroughs boundaries. The

different plans cover different aspects of emergency response and avoid

unnecessary duplications.

5.1 Regional and National Interrelated Plans

Additionally there are a number of Regional (London) specific and National

plans which will be referred to in the case of a flooding incident in The Royal

Borough of Kensington and Chelsea and will support this document.

Figure (1) demonstrates how regional and national plans can be fitted

together.

Title Owned By

London Flood Response Strategic Plan London Resilience

London Mass Evacuation Plan London Resilience

Local Flood Warning Plan for London Environment Agency

London Strategic Emergency Plan and Associated Specific

Plans

LRRF

LESLP Major Incidents Procedures Manual LESLP Panel

Kensington and Chelsea Borough Resilience Forum Section 5 Multi Agency Flood Plan – Surface Water RELATED AND INTERDEPENDENT PLANS


Figure (1) : Fitting Emergency Plans Together

Regional Strategic

Framework

Area Specific

Emergency Plans

Thematic Plans

guidance and

arrangements

Specific

Organisational

Plans

Other plans

London Flood

Response

Strategic Plan

LLAG& LLACC

Handbooks

London Strategic

Emergency Plan

LESLP

Emergency

Procedure Manual

Local Flood

Warning Plan for

Greater London

London Flood

Response

Strategic Plan

Multi Agency

Flood Plan

Met Office Severe

Weather Warnings

Local Authority

Plans

PCT Plans:

Estates Flood

Plan, Severe

Weather

Utility Company

Plans

Emergency

Services Plan

Communications

PlanHealth and Safety



6. COMMUNICATION PLAN

Communication with will be vital in the response to any major flooding event.

6.1 Internal Escalation Procedures

Contact details of key personnel are not held within this plan. If flood warnings given by the Environment Agency are relevant to this borough the emergency planning and resilience team or LALO in conjunction with the communications team will contact the Chief Executive, Directors, relevant Councillors, and any other internal staff as necessary.

6.2 Members

It is essential that in the build up to, during and after a flooding event that Council Members are informed. As a minimum the Leader and appropriate executive members should be provided with a situation report. Where possible ward councillors should be informed and provided with key information. In time all Councillors should be informed. This will be managed as directed in the emergency handbook through the BECC in conjunction with the communications team.

6.3 Organisational Staff

Employees must be kept up-to-date with the latest information. Each agency has their own mechanisms for informing staff as required which is detailed in separate agency emergency plans.

6.4 Cross Boundary Mutual Aid

In the event that mutual aid is required to neighbouring boroughs this will be managed internally be each responding agency. Being separate organisations Local Authorities have a mutual aid agreement where mutual aid would be requested and provided through the LALO or BECC. Where an incident has resulted in the BECC being activated the communications team will work with partner Local Authorities and agencies, in particular the Metropolitan Police, to deliver a clear and unified multi-agency statement and regular follow ups including well into the recovery phase. If a pan-London incident has been declared, all local authorities will activate their BECC in response or to provide mutual aid, communications will be managed through this process.



6.5 Media

The local Authority and Police Communications and Media Teams need to sunsure there is a single message in relation to the response. Where other agencies are involved, their views on the media strategy will need to be considered. The Local Authority will take the lead media role in relation to Recovery. Communication between partner agencies will take place at

Silver meetings

Gold meetings

Between agency press teams

6.6 General Public

Information leaflets can be found on the Environment Agency website and in Appendix F of this document which give guidance on before during and after flooding. The Environment Agency states that anyone who is at risk of flooding is advised to develop a flood plan and make sure everyone is aware of what to do should the need arise to use it. The Council, with consultation with the Metropolitan Police will provide up to date and consistent information for the public through the media. The Council website will be important for these messages as well as the setting up of an information line via the Contact Centre.

6.7 Public Helpline

The Environment Agency has a 24hour telephone information service called Floodline. Contact details of this service can be found in the Environment Agency leaflets in Appendix F. Customers trying to contact the council should call the council contact centre number. In the event of significant flooding the council may establish a dedicated flood line number for the public.

6.8 Vulnerable People

More information on vulnerable persons can be found in Section 8. It will be the Emergency Services and emergency controllers decision as to the support to be given to these persons on a priority basis.

6.9 Schools

All schools in the floodplain should be signed up to the Environment Agency Floodline Warnings Direct. All decisions made by the Head Teachers must be recorded and coordinated by Family and Children‟s Services. It is imperative that Family and Children‟s Services keep the BECC updated as to whether



Door Knocking

If: D = number of doors to knock on

T= time spent at each door in minutes S= number of staff available

((D x T) / (S / 2)) / 60 = hours needed to knock on all

doors EXCLUDING time to collate staff, time to reach area,

breaks, time to move between houses/roads etc.

[Note: staff numbers are divided by 2 because of safe working policy – if this is not relevant take this division

out]

Example:

D= 14,974 doors T= 7 mins/door S= 239

((14,974 x 7) / (239 / 2)) / 60 = ((104,818) / (119.5)) / 60 =

(104,818 / 119) / 60 = [rounded down to 119 because of whole people]

880.82352 / 60 = 14.68 hours

Figure 2

schools are evacuated, open or closed. The Council‟s BECC and LALO are on hand to assist with evacuation of any schools affected by flooding or those where pupils are retained for any length of time.

6.10 Faith/Minority Groups

Where necessary faith groups and minority groups may be asked to assist with communications to their communities. This will enable appropriate religious and ethnic community leaders to ensure warning and information messages are passed to the community and to ensure customs and beliefs are respected.

6.11 Door Knocking

As can be seen from figure 2, literal door knocking may not be successful due to constraints on time and staff. Therefore we cannot confirm that The Royal Borough of Kensington and Chelsea Council will always knock on doors in the flood zone areas. We may knock on one door of a road and ask those persons to inform the rest of their street. We may prioritise vulnerable persons (if applicable) in a flood zone area. We suggest that those people in flood zones sign up to the Environment Agency Floodline Warnings Direct, as they will then be informed of any potential threats. The only time door knocking will be used is to communicate with vulnerable people in circumstances of a public network failure.

Kensington and Chelsea Borough Resilience Forum Section 7 Multi Agency Flood Plan – Surface Water PLAN ACTIVATION


7. PLAN ACTIVATION

7.1 Trigger Points for Surface Water Flooding Plan Activation

Prior to Flooding Occurrence:

All Category 1 and 2 organisations to make their own arrangements to receive

severe weather warnings from the Met Office and to disseminate information

internally as appropriate.

The Royal Borough of Kensington and Chelsea to quantify any severe

weather warnings and to disseminate warnings to vulnerable persons and

sites listed in APPENDIX D.

During and Post Flooding Occurrence:

London Fire Brigade: to inform the BECC if any batch mobilisation occurs due

to a number of calls regarding surface water flooding from members of the

public.

Metropolitan Police Service: IBO to get in contact with the BECC if they start

to receive surface water flooding related calls from members of the public.

The Royal Borough of Kensington and Chelsea “Here to Help Service”: to

contact the BECC if the service starts to receive a high volume of surface

water flooding related calls from the public.

If any of these trigger points occur the Borough Emergency Control Centre will

initiate the Multi Agency Flood Plan.

Figure 2. Demonstrates the Activation Flow of the Multi Agency Plan

7.2 Rationale

Met Office Severe Weather Warning: due to the unpredictable nature of

severe weather, a multi-agency response will only be reactive once flooding

has actually occurred. Internal actions will be taken as per contingency plan

existing arrangements, such as informing Highways, Cleansing and Housing.

Figure (2) Surface Water Flooding Activation Flow Chart for Kensington

and Chelsea’s Multi Agency Response:

Kensington and Chelsea Borough Resilience Section 8 Multi Agency Flood Plan – Surface Water ACTIONS, ROLES AND RESPONSIBILITIES


NSWWS Alert of

Severe Weather Warning

Extreme Rainfall Alert

Risk of Surface water

Flooding

Duty Activation Officer

Assesses Risk

Duty Activation Officer

activates BECC, Notifies

BG OCPs and

Communications team.

Informs Town Clerk and

Executive Directors

High Confidence of

Surface water flooding

Communications Team will

send out message on

website and KC net and

Develop media strategy

In liaison with BECC

BECC informs Here to

Help Team

BG OCPs notify Highways

Transport / Waste Mgt /

Housing / Schools / Adult

Social Care / District

Surveyors and other

Services as necessary

Contingency Planning Unit

Sends weather advisory to

Pre agreed distribution list

Highways ensure gulleys

Are kept cleaned

Low confidence

BG OCPs coordinate their

responses as required and

Liaise with and inform

BECC of current

operations

MPS IBO Informs BECC Or BECC

informs MPS IBO

BECC Contacts LFB Control Or

LFB Control informs BECC of any

batch mobilising in RBKC

LFB Control dispatches

Batch mobilising to

Borough Fire Stations



8. ACTION, ROLES AND RESPONSIBILITIES

The different agencies responding to a Surface Water Flooding flood event

will carry out their duties as stated in the LESLP Procedure Manual (with

focus on Annex E of said document), the London Strategic Flood Plan and will

also carry out any borough and site specific arrangements as appropriate.

The following pages state the different responding agencies responsibilities

with regards to a surface water flooding event.

8.1 Activation and Response

Response to a Surface Water Flooding will require a multi-agency approach;

the liaison with all blue light responders, the environment agency and other

stakeholders as required is essential.

8.2 Escalation of Response

If a Major Incident is declared a Silver Coordinating Group will be established,

with Borough Gold being established as required. Representatives from the

following organisations should be contacted and attend silver meetings:

Metropolitan Police

London Fire Brigade

London Ambulance Service

The Royal Borough of

Kensington and Chelsea

Other specialist advisors e.g.:

PCT

NHS Trusts

EA

EDF

Thames Water

Red Cross etc.

Figure 5 demonstrates the escalation process of the incident response to a

surface water flooding event once the MAFP has been activated.



8.3 Health and Safety Considerations

Health and safety considerations and information for responders are held by

each of the responding agencies. These considerations are not in this plan;

responders needing more information should speak to their own agency.

8.4 Flood Specific Responders Roles and Responsibilities in a

Surface Water Flooding incident

Each of the coordinating agencies has provided the MAFP plan with their

organisations‟ roles and responsibilities during a surface water flooding

incident in Kensington and Chelsea. The table has been compiled from the

London Strategic Flood Plan (Section 8) and additional borough specific roles

have been added where appropriate. For general roles and responsibilities of

responding agencies in an emergency that is not just flood specific please

London Emergency Services Liaison Panel‟s Major Incident Procedures

Manual (V.7, 2007). References for both of these external documents can be

found in Section 13. of this document.

A (*) in the table denotes where the roles and responsibilities have been taken from the London Strategic Flood Plan.



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er

ma

jor

incid

ent

pro

cedure

specific

ally

savin

g o

f lif

e

Evacuatio

n/in

vacuatio

n

Cord

onin

g

Tra

ffic

contr

ol and

div

ers

ion

Warn

ing a

nd in

form

ing

Security

of scene

- nb

iconic

sites

as for

min

or

flo

od]

Min

or

Flo

od

(m

ed

ium

co

ns

eq

ue

nce)

Th

e c

ontin

gency p

lannin

g

unit

(CP

U)

will

be n

otifie

d b

y

sw

itchboard

of calls

. T

he

CP

U w

ill in

form

rele

vant

serv

ices o

f possib

le im

pacts

based o

n M

et

offic

e w

eath

er

warn

ings. M

AF

P u

nlik

ely

to

be a

ctivate

d.

Att

endance a

nd a

ssessm

ent

at scene

Assis

t oth

er

agencie

s b

y c

o-

ord

inatio

n o

f in

cid

ent,

Especia

lly c

ord

on c

ontr

ol

Tra

ffic

contr

ol and d

ivers

ion

Evacuatio

n/in

vacuatio

n a

s

per

evalu

atio

n.

Assis

t E

A w

here

necessary

with w

arn

ing a

nd info

rmin

g

arr

angem

ents

.

Security

of pro

pert

y

Issue w

arn

ings;

Mo

nitor

catc

hm

ent;

Opera

te d

efe

nces;

Support

LA

s a

nd

em

erg

ency s

erv

ices

Pre

pla

nn

ing

Identify

ing e

xte

nt

of

imp

act

of

surf

ace w

ate

r flo

odin

g to the

boro

ugh a

nd a

reas m

ost at risk.

Pro

ducin

g a

Mu

lti A

gency F

lood

Pla

n (

MA

FP

) w

ith k

ey p

art

ners

.

Hig

hw

ays w

ill e

nsure

gulle

ys a

nd

dra

ins a

re k

ept cle

ar

Legal re

sponsib

ilities a

s p

er

civ

il

contin

gencie

s a

ct.

Specific

ally

:-M

ain

tain

busin

ess

contin

uity a

ware

ness.

Lia

ison w

ith e

nvironm

ent agency

at

local and p

an

- London le

vel on

risk a

ssessm

ent/ c

urr

ent

pla

nnin

g

requirem

ents

.

Sta

ff tra

inin

g a

nd a

ware

ness.

Te

stin

g a

nd e

xerc

isin

g o

f m

ajo

r

incid

ent pro

cedure

s

Pre

pare

and m

ain

tain

London

Local F

lood W

arn

ing P

lan;

Advis

e o

n d

evelo

pm

ent

pro

posals

;

Update

flo

od r

isk m

aps; S

upport

LR

F f

lood r

isk a

ssessm

ents

;

Ma

inta

in w

ate

rcours

e c

apacity;

Ma

inta

in flo

od m

anagem

ent

str

uctu

res

Org

an

isati

on

Th

e R

oy

al B

oro

ug

h o

f

Ken

sin

gto

n a

nd

Ch

els

ea

Me

tro

po

lita

n P

oli

ce

Serv

ice*

En

vir

on

men

t A

ge

ncy

*



Reco

very

Th

e R

oyal B

oro

ugh w

ill a

ct

as

lead r

esponder

durin

g t

he

recovery

phase. T

his

will

inclu

de c

olle

ctio

n o

f flo

od

dam

aged g

oods fro

m

pro

pert

ies.

Housin

g issues

will

be h

andle

d thro

ugh t

he

rele

vant

agencie

s inclu

din

g

the T

enant M

anagem

ent

Org

anis

atio

n (

TM

O).

U

tilit

ies

will

lia

ise w

ith h

ighw

ays o

n

any infr

astr

uctu

re im

pacts

inclu

din

g r

epairs.

Work

with c

olle

ague a

nd

com

ple

te o

wn a

nd m

ulti

agency d

ebriefs

.

Em

erg

en

cy R

esp

on

se

No

tes

Availa

ble

via

the s

erv

ices o

wn

inte

rnet

Ma

jor

Flo

od

(h

igh

co

ns

eq

ue

nce)

Act cord

ing t

o t

he

pla

n

Min

or

Flo

od

(m

ed

ium

co

ns

eq

ue

nce)

Act

accord

ing t

o the p

lan

Pre

pla

nn

ing

Ma

inta

in a

serv

ice w

ide p

lan

Org

an

isati

on

Lo

nd

on

Fir

e B

rig

ad

e

Lo

nd

on

Am

bu

lan

ce

Serv

ice*



Reco

very

Ongoin

g r

isk a

ssessm

ent

and r

evie

w o

f im

pact

on

trust core

busin

ess,

are

a

drie

d o

ut

and a

ny

dam

ages r

epaired.

Recovery

built

into

majo

r

incid

ent pla

n. T

rust

would

off

er

mu

tual aid

to a

ny

are

as a

ffecte

d.

Prio

ritise a

ffecte

d b

uild

ings

to b

e r

ehabili

tate

d a

nd

serv

ices t

o b

e r

esto

red

with c

onsid

era

tio

n t

o

dem

ands for

additio

nal

serv

ices g

enera

ted b

y

incid

ent.

Em

erg

en

cy R

esp

on

se

No

tes

Com

mand a

nd c

ontr

ol w

ill o

pen

and e

me

rgency c

ontr

ol centr

e s

et

up.

Ma

jor

Flo

od

(h

igh

co

ns

eq

ue

nce)

Flo

od in

to b

asem

ent /

car

park

– h

ouses

back u

p e

lectr

ic

genera

tors

. T

here

is a

sum

p in

the

basem

ent.

As f

or

min

or

consequence w

ith

consid

era

tio

n t

o

esta

blis

hin

g a

CN

WL

recovery

gro

up a

nd

part

icip

atin

g in

local/re

gio

nal

recovery

work

ing

gro

ups.

Min

or

Flo

od

(m

ed

ium

co

ns

eq

ue

nce)

Min

imal dis

turb

ance if any

Ma

ngers

of affecte

d s

erv

ices

info

rm o

n-c

all

senio

r

ma

nager/

nurs

e to b

e

info

rme

d w

ho

consult/c

onvene IM

T a

s

necessary

. C

are

and s

erv

ices

to b

e tra

nsfe

rred a

s

necessary

and M

I pla

n t

o b

e

instig

ate

d a

s n

ecessary

.

Pre

pla

nn

ing

Key s

taff r

eceiv

e N

SW

WS

ale

rts.

No k

ey a

reas n

ote

d to e

ver

flo

od

but

inte

rnal m

ajo

r in

cid

ent

pla

n in

pla

ce w

ith s

taff

tra

inin

g a

nd

aw

are

ness. O

ngoin

g s

ite

ma

inte

nance e

.g.

ensure

dra

ins a

re

kept cle

ar.

Identify

lo

catio

ns in

flo

od r

isk a

reas

and s

erv

ice c

apacity a

ffecte

d.

Identify

, arr

ange a

nd e

xerc

ise

em

erg

ency t

ransfe

r of care

and

serv

ices.

Org

an

isati

on

Chels

ea a

nd W

estm

inste

r H

ospital F

oundatio

n T

rust

CN

WL N

HS

Fo

undatio

n

Tru

st



Reco

very

Th

e B

TP

will

consid

er

a

repre

senta

tive a

t any

recovery

ma

nagem

ent cell.

Th

e B

TP

will

work

with t

he

railw

ay in

dustr

y to a

ssis

t in

the im

ple

me

nta

tio

n o

f

recovery

pla

ns.

Em

erg

en

cy R

esp

on

se

No

tes

Th

e B

TP

in

London w

ill

work

clo

sely

with the

railw

ay in

dustr

y,

guard

ian p

olic

e f

orc

es

and if

necessary

the

mili

tary

whils

t m

onitorin

g

the s

ituatio

n r

eport

s

pro

vid

ed b

y t

he

environm

ent agency.

Ma

jor

Flo

od

(h

igh

co

ns

eq

ue

nce)

Lia

ison w

ith the m

etr

opolit

an

polic

e to d

ete

rmin

e a

jo

int

response u

nder

the B

enbow

schem

e.

Pro

vid

e s

enio

r off

icers

in

respect

of

any c

om

mand a

nd c

ontr

ol

requirem

ent

(gold

co

-ord

inatio

n

gro

up)

If n

ecessary

pro

vid

e s

taff for

a

gold

“tr

ansport

” or

“me

dia

” cell.

Assessm

ent

of th

e incid

ent to

dete

rmin

e t

he r

isk t

o life a

nd

pro

pert

y.

Assis

t w

ith t

he e

vacuatio

n o

f

pre

mis

es if

necessary

payin

g

part

icula

r att

entio

n t

o v

uln

era

ble

people

.

Assis

tin

g t

o s

ecure

pre

mis

es

to p

revent dam

age a

nd o

r

theft.

Min

or

Flo

od

(m

ed

ium

co

ns

eq

ue

nce)

Lia

ison w

ith the m

etr

opolit

an

polic

e to d

ete

rmin

e a

jo

int

response u

nder

the B

enbow

schem

e.

Assessm

ent

of th

e incid

ent to

dete

rmin

e t

he r

isk t

o life a

nd

pro

pert

y.

Assis

t w

ith t

he e

vacuatio

n o

f

pre

mis

es if

necessary

payin

g

part

icula

r att

entio

n t

o v

uln

era

ble

people

.

Assis

tin

g t

o s

ecure

pre

mis

es

to p

revent dam

age a

nd o

r

theft.

Pre

pla

nn

ing

dentify

are

as p

olic

ed b

y t

he B

TP

whic

h a

re s

usceptib

le to flo

odin

g.

Th

is in

clu

des r

ailw

ay p

ropert

y a

nd

the B

TP

esta

te.

It s

hould

be n

ote

d that flo

odin

g

ma

y a

ffect th

e B

TP

abili

ty t

o

respond t

o lo

catio

ns w

hic

h a

re n

ot

flo

oded.

Lia

ison w

ith the e

nvironm

ent

agency a

nd r

ailw

ay p

art

ners

to

ensure

that th

e n

ecessary

warn

ings a

re d

issem

inate

d to

railw

ay a

nd p

olic

e s

taff.

Lia

ison w

ith the m

etr

opolit

an p

olic

e

regard

ing a

jo

int

polic

e r

esponse

usin

g L

ES

LP

guid

elin

es.

Sta

ff tra

inin

g a

nd a

ware

ness

testin

g a

nd e

xerc

isin

g m

ajo

r

incid

ent pro

cedure

s.

Org

an

isati

on

Ken

sin

gto

n a

nd

Ch

els

ea

Pri

mary

Care

Tru

st

Bri

tish

Tra

ns

po

rt P

oli

ce

*



Reco

very

Th

e M

et O

ffic

e

Public

Weath

er

Serv

ice A

dvis

or

can p

rovid

e

weath

er

info

rma

tio

n t

o t

he

BE

CC

durin

g the

recovery

phase a

s

required.

n/a

n/a

Em

erg

en

cy R

esp

on

se

Th

e M

et O

ffic

e

Public

Weath

er

Serv

ice A

dvis

or

can p

rovid

e

weath

er

info

rma

tio

n t

o t

he

BE

CC

durin

g the

incid

ent as

required.

Ple

ase r

efe

r to

the

London F

lood P

lan f

or

deta

ils o

f E

DF

Energ

y‟s

em

erg

ency

pla

nnin

g

arr

angem

ents

fo

r

flo

odin

g incid

ents

acro

ss L

ondon

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

n/a

Pre

pla

nn

ing

Th

e M

et O

ffic

e d

oes n

ot have a

boro

ugh

specific

pla

n b

ut, t

hro

ugh the N

ational

Severe

Weath

er

Warn

ing S

erv

ice a

nd t

he

Extr

em

e R

ain

fall

Ale

rts a

ims to p

rovid

e

som

e a

dvance w

arn

ing o

f ra

infa

ll w

hic

h

ma

y le

ad t

o f

loodin

g. A

lso the P

ublic

W

eath

er

Serv

ice A

dvis

or

can p

rovid

e

additio

nal w

eath

er

advic

e to t

he B

EC

C

leadin

g u

p a

ny p

ote

ntia

l in

cid

ent.

ED

F E

nerg

y d

oes n

ot

have B

oro

ugh s

pecific

flo

od p

lans.

Th

e P

ort

of London A

uth

ority

is n

ot

a

responder

in a

Surf

ace W

ate

r F

loodin

g

incid

ent

Th

e R

oyal N

atio

nal Lifeboat In

stitu

te is n

ot

a

responder

in a

Surf

ace W

ate

r F

loodin

g

incid

ent

Org

an

isati

on

Me

t O

ffic

e

ED

F E

ne

rgy

Po

rt o

f L

on

do

n

Au

tho

rity

Ro

yal

Nati

on

al L

ifeb

oa

t In

sti

tute



Reco

very

Once s

afe

actio

n m

ay

be t

aken t

o r

em

ove

wate

r. B

uild

ing c

losed t

o

BT

team

s.

Wate

r te

ste

d f

or

conta

min

ate

s.

Rem

edia

l actio

n taken if

conta

min

ate

s f

ound.

Build

ing is d

rie

d o

ut.

Str

uctu

ral surv

ey if

required.

Equip

me

nt te

ste

d

Build

ing r

e o

pened.

Ongoin

g r

evie

w o

f

impact

on n

etw

ork

s a

nd

custo

me

r serv

ice –

regula

r re

port

s.

Incid

ent m

anagem

ent

level

reduced a

nd t

ime

scale

for

Busin

ess A

s U

su

al

identifie

d

Ongoin

g r

isk

assessm

ent

Em

erg

en

cy R

esp

on

se

No

tes

Ris

k a

ssessm

ent vital

for

People

,

opera

tio

ns a

nd

build

ings Info

rmatio

n

fro G

overn

me

nt

ital

from

whic

h to b

ase

risk a

ssessm

ent

Safe

ty o

f B

T p

eople

is p

ara

mo

unt

and

ma

y p

reclu

ded B

T

team

s a

ttendin

g o

n

site.

Custo

me

r serv

ice

prio

ritisatio

n a

s

import

ant part

of

the

pro

cess to e

nsure

ongoin

g

com

mu

nic

atio

ns.

All

to b

e m

anaged

thro

ugh a

ctivate

d

Incid

ent m

anagem

ent

response

Ma

jor

Flo

od

(h

igh

co

ns

eq

ue

nce)

Ma

jor

Flo

odin

g –

Wate

r

ingre

ss in

to B

T b

uild

ing

whic

h t

hre

ate

ns B

T

equip

me

nt

People

and o

pera

tio

ns a

t

risk id

entifie

d follo

win

g

risk a

ssessm

ent

Activatio

n o

f B

T G

roup

Incid

ent re

sponse

pro

cess

Co-o

pera

tio

n w

ith

em

erg

ency s

erv

ices a

nd

EA

Pro

vis

ion o

f anti-f

loodin

g

me

asure

s (

e.g

.

sandbags)

Work

forc

e t

asked t

o s

ite

if s

afe

to d

o s

o

Fo

rward

Contr

ol P

oin

t

Ma

nager

appoin

ted/

engaged L

ocal Lia

ison

Ma

nagers

work

ing w

ith

Govern

me

nt in

cid

ent

team

s f

eedin

g b

ack to

BT

opera

tio

nal te

am

s

Min

or

Flo

od

(m

ed

ium

co

ns

eq

ue

nce)

Min

or

Flo

odin

g -

Possib

ility

of

wate

r in

gre

ss t

o B

T

build

ing. P

eople

and o

pera

tio

ns a

t risk id

entifie

d

follo

win

g r

isk a

ssessm

ent

Activatio

n o

f B

T G

roup I

ncid

ent re

sponse p

rocess

Co-o

pera

tio

n w

ith e

me

rgency s

erv

ices a

nd E

A

Pro

vis

ion o

f anti-f

loodin

g m

easure

s (

e.g

.

sandbags)

Work

forc

e t

asked t

o s

ite if safe

to d

o s

o

Com

munic

atio

ns t

o w

ork

forc

e o

n a

ctio

n t

o take.

Key p

ers

onnel id

entifie

d a

s p

art

of In

cid

ent

ma

nagem

ent

pro

cess

Custo

me

r im

pact id

entifie

d a

nd m

itig

atio

n p

lan

enable

d

Local Lia

ison M

anagers

[LLM

s] and R

egio

nal

ma

nagers

[ R

Ms]

work

ing w

ith G

overn

me

nt

Regio

nal le

ads to c

oord

inate

on t

he g

round

requirem

ents

to feed into

BT

Incid

ent

response

team

s

BT

Contr

ols

team

reschedulin

g w

ork

flo

w a

nd

prio

ritisin

g a

ll custo

me

r serv

ice r

equirem

ents

BT

liv

erie

d f

leet

to b

e r

epositio

ned o

uts

ide

the

danger

zone w

here

possib

le

Pre

pla

nn

ing

Flo

od w

arn

ing r

eceiv

ed fro

m the

Environm

ent A

gency a

nd d

istr

ibute

d t

o

key p

layers

and o

pera

tio

nal te

am

s in

BT

W

People

and o

pera

tio

ns a

t risk id

entifie

d

BT

hold

s c

opie

s o

f flo

od p

lain

info

rma

tio

n a

nd t

his

can b

e m

apped t

o

BT

build

ings.

BT

key o

pera

tio

nal build

ings flo

od p

lan

activate

d u

pon n

otificatio

n f

rom

the

Environm

ent A

gency

BT

critical access n

etw

ork

assets

[underg

round]

to b

e a

ffecte

d id

entify

and

pla

ns in p

lace f

or

serv

ice r

epro

vis

ion

in

the e

vent

of

a m

ajo

r flo

od

BT

serv

ice c

ontr

ols

work

forc

e d

ete

rmin

e

on c

usto

me

r driven s

erv

ice p

rio

rities

revie

w r

equirem

ents

for

blu

e lig

ht

serv

ice c

om

mu

nic

atio

ns

BT

thre

at A

ssessm

ent R

evie

w G

roup

[TA

RG

] in

pla

ce w

ork

ing w

ith

Govern

me

nt on incre

asin

g t

hre

at

BT

Busin

ess C

ontin

uity M

anagem

ent

str

uctu

re a

nd G

roup w

ide p

rio

ritisatio

n

put

in p

lace w

ith B

T t

o e

ngage a

ll Lin

es

of

Busin

ess in

Im

pact of flo

od o

n s

erv

ice

work

sta

ck s

coped t

o id

entify

im

pact on

wet

join

ts

Org

an

isati

on

Bri

tish

Te

leco

m*



Reco

very

Em

erg

en

cy R

esp

on

se

No

tes

Ma

jor

Flo

od

(h

igh

co

ns

eq

ue

nce)

Activate

ste

ward

s/

gold

com

ma

nd

Co-o

pera

te w

ith „b

lue

lights

‟ to

co

-ord

inate

responses

Min

or

Flo

od

(m

ed

ium

co

ns

eq

ue

nce)

Activate

ste

ward

s/ silv

er

com

ma

nd

Co-o

rdin

ate

with „b

lue

lights

‟ to

co-o

rdin

ate

responses

Pre

pla

nn

ing

Pre

-pla

nnin

g w

ith L

A‟s

on

rups, tr

ansport

route

s e

tc.

Lin

k w

ith L

A‟s

/TfL

com

mu

nic

atio

ns s

trate

gy

Pre

-arr

anged h

elp

line f

or

sta

ff

Revie

w o

f key p

rem

ises in

flo

od p

lain

LT

CC

up t

o d

ate

pla

ns a

nd

conta

cts

etc

Lia

ise w

ith L

A‟s

/ T

fL

com

mu

nic

atio

ns s

trate

gy

Org

an

isati

on

Tra

ns

po

rt f

or

Lo

nd

on

*

Red

Cro

ss



8.6 Environmental Impacts

In a Surface Water flooding event a number of environmental issues will

occur. The list below gives a brief description as to who is responsible for

these issues:

Health protection Agency

The Health protection Agency monitors floods affected communities post a

flooding incident in case a threat to human health was to arise. In the UK this

is very unlikely. However, the Health protection agency does offer practical

advice on post-flooding clean up on their website to reduce the threat to

human health through infection or injury. Please see APPENDIX G for more

information.

Environment Agency

The Environment Agency offers comprehensive guidance to the public on

preparing for and recovering from a flooding including advice on health, safety

and environmental issues. For more information please APPENDIX G.

The Royal Borough of Kensington and Chelsea

Environmental Health: will make an assessment of habitable conditions

and the safety of electrical installations. They will liaise with contractors to

clear worst of debris and to remove accumulations of foul water and

contaminated materials. Additionally Environmental health will also liaise with

the HPA regarding infection control and pest control issues.

Waste Management: The Council has a duty to continue collecting

household waste, or resume waste collection services as quickly as possible.

Flood Damage and Waste Clearance on private property are the responsibility

of the owner. The Council runs a “Too Big to Bin It” service at a charge but it

is likely this would be overwhelmed post flooding.

Animal Carcases: the Council are responsible for the disposal of animal

carcasses found on Council property;

Personal Property: The Council will facilitate recycling and waste collection

for flood damaged goods as part of the emergency response and recovery.



Silt: the Council are responsible for clearing silt on public land, but not on

private property.

Contaminated Sandbags: The Council will dispose of its own contaminated

sandbags, but not privately owned sandbags.

Kensington and Chelsea Borough Resilience Forum Section 9 Multi Agency Flood Plan – Surface Water VULNERABLE PEOPLE


9. VULNERABLE PEOPLE

The Royal Borough of Kensington and Chelsea‟s Adult Social Care

Service are the lead department for Kensington and Chelsea‟s welfare

issues including the maintenance of a database of vulnerable persons.

This can be accessed electronically via Adult Social Care Services.

There are a number of agencies that retain information on potentially

vulnerable persons including: Housing and partner organisations: Health;

PCT‟s, GP‟s, Pharmacists, Acute Hospitals, Mental Health Trusts;

Independent Health Organisations; Utilities companies and Voluntary

Sector.

The Royal Borough of Kensington and Chelsea‟s Adult Social Care

Services work in partnership with PCT and Housing contractor and in the

event of the MAFP being activated will be the lead department responsible

for identification vulnerable persons within the flood risk area. If it is

necessary to share information with other responders, in relation to the

welfare of any individuals on the vulnerable person‟s data base, then this

should be authorised.

APPENDIX D includes a list of all vulnerable facilities that are at risk from

surface water flooding, their contact details and the support they may

need.

Kensington and Chelsea Borough Resilience Forum Section 10 Multi Agency Flood Plan – Surface Water EVACUATION AND SHELTERING OF VULNERABLE PEOPLE


10. EVACUATION AND SHELTERING OF

PEOPLE

Evacuation of the entire area may not be the sensible option and is likely

to create more problems than it would resolve given the possible time

available to effect the evacuation and numbers of people.

Premises at risk e.g. basements and ground floor should be evacuated

along with vulnerable persons. Anyone else should be encouraged to

remain indoors if safe to do so.

The police will take the decision to evacuate / part-evacuate an area.

The Council will arrange the opening of reception centres, transport,

welfare services for evacuees and, if required, other Council staff to assist

with informing residents and businesses. Other responding and voluntary

organisations will support the Council with this operation as necessary.

For details of Rest Centre contact information and location please see

Annex 15 (Shelter Plan) of the Council‟s Contingency Management Plan.

If there is a need to contact specific agencies dealing with vulnerable

people this can be facilitated through the Borough Emergency Control

Centre.

The Royal Borough of Kensington and Chelsea has a Memorandum of

Understanding with the British Red Cross for working in partnership to deal

with the initial impact upon the community and assisting with the operation

of reception and rest centres.

Kensington and Chelsea Borough Resilience Forum Section 11 Multi Agency Flood Plan – Surface Water RECOVERY


11. RECOVERY

The purpose of providing recovery support is to assist the affected community

towards management of its own recovery. It is recognition that where a

community experiences a significant emergency, there is a need to

supplement the personal, family and community structures which have been

disrupted.

The management of the recovery process will be led by the Royal Borough of

Kensington and Chelsea. The recovery phase of a flooding incident must

begin as soon as practicably possible and run along side flood response

operations. Following the end of the emergency response phase to a flooding

incident, the Council will decide when it is appropriate to stand down.

Recovery is more than simply the replacement of what has been destroyed

and the rehabilitation of those affected. It is a complex social and

developmental process rather than just a remedial process. The manner in

which recovery processes are undertaken is critical to their success.

11.1 Common Issues following flooding

Common issues following flooding include:

Clean up and waste disposal;

Repairs to public assets/infrastructure – schools;

Buildings; roads etc.

Restoration of power, communications and water;

Domestic and business insurance issues;

Displaced businesses;

Political involvement and implications;

Humanitarian assistance needs, including; homeless; displaced residents;

psychological impacts

Communication to the communities and affected groups – including help

lines

Kensington and Chelsea Borough Resilience Forum Section 11 Multi Agency Flood Plan – Surface Water RECOVERY


Business continuity of all category 1 and 2 organisations.

If established, the regional strategic co-ordinating group (SCG) may form a

regional recovery group, who will set the standard strategic priorities which will

support and inform the Royal Borough of Kensington and Chelsea recovery

co-ordinating group.

The Royal Borough of Kensington and Chelsea will take the lead on recovery

after a flooding incident and will address issues including:

Clean up and waste disposal

Repairs to public assets/infrastructure

Restoration of power, communications and water

Domestic and business insurance issues

Displaced businesses

Humanitarian assistance needs including homeless/ displaced residents

and psychological impacts

11.2 Formal Handover

In the event of surface water flooding scenario in the borough the Royal

Borough of Kensington and Chelsea Council will have responsibility

throughout the response and recovery stages and will not officially handover

responsibility to another agency.

Kensington and Chelsea Borough Resilience Forum Section 12 Multi Agency Flood Plan – Surface Water TRAINING AND EXERCISING


12. TRAINING AND EXERCISING

12.1 Training

It is essential to train responding officers in their roles and responsibilities

before they need to use the plan during an exercise or an actual event.

Training should take place at appropriate intervals to maintain awareness and

to inform responding officers of any amendments.

12.2 Exercising

Exercising the plan and responding officers will identify areas for improvement

and ensure that staff are able to deal with a flooding incident, should one

occur. Exercises aim to validate the plan, train staff and test procedures.

Such exercises may be internal, or tied into other multi-agency exercises to

confirm roles and responsibilities of responding departments / agencies as

well as the adequacy of communications, resources and equipment.

It is recommended that exercising this plan at operational and strategic levels

is undertaken whenever there is a major revision or at least every three years.

Kensington and Chelsea Borough Resilience Forum Section 13 Multi Agency Flood Plan – Surface Water REFERENCES


13. REFERENCES

Major Incident Procedures Manual, London Emergency Services Liaison

Panel, Eight Edition, 2012

www.leslp.gov.uk

The Royal Borough of Kensington and Chelsea Contingency Management

Plan, Issue Six, January 2013

National Risk Register for Civil Emergencies, Cabinet Office, 2012

http://www.cabinetoffice.gov.uk/resource-library/national-risk-register

Kensington and Chelsea Borough Risk Register, 2012

London Evacuation Plan, London Regional Resilience Forum

(In development)

Area Surface Water Flooding Maps Guidance Notes, Environment Agency,

Version 2, 2009

The Royal Borough of Kensington and Chelsea Strategic Flood Risk

Assessment

http://www.rbkc.gov.uk/planningandconservation/planningpolicy/localdevel

opmentframework/draftstrategicfloodrisk.aspx

http://www.leslp.gov.uk/

http://www.cabinetoffice.gov.uk/resource-library/national-risk-register

http://www.rbkc.gov.uk/planningandconservation/planningpolicy/localdevelopmentframework/draftstrategicfloodrisk.aspx

http://www.rbkc.gov.uk/planningandconservation/planningpolicy/localdevelopmentframework/draftstrategicfloodrisk.aspx

Kensington and Chelsea Borough Resilience Forum Appendix A Multi Agency Flood Plan – Thames Breach KEY CONTACTS


APPENDICES

APPENDIX A – Key Emergency Contacts

Organisation Name Phone Number

The Royal

Borough of

Kensington and

Chelsea

Contact Centre Mon – Fri 0830 to 1730 020 7361 3000

Out of Hours Service 020 7361 3000

option 4

Environment

Agency

Floodline 0845 988 1188

Incident Hotline (Freephone, 24/7)

to report an incident

0800 807060

General Enquiries

Mon-Fri, 8am to 6pm

03708 506 506

Utilities

Gas – National Grid 0800 111 999

Electricity - UK Power Networks 0800 028 0247

Thames Water 0800 714 614

Hospitals

Chelsea and Westminster 020 8746 8000

Royal Marsden 020 7352 8171

Royal Brompton 020 7352 8121

St Charles 020 8969 2488

Health

Protection

Agency

Emergency Response 01980 612100

Regional Office 020 8327 7181

Central Office 020 7811 7000

Voluntary

Sector

Red Cross 0844 871 11 11

St John Ambulance 020 7324 4000

Salvation Army 020 7367 4500

Metropolitan

Police Service

Police Stations in Kensington and Chelsea

101

Kensington and Chelsea Borough Resilience Forum Appendix A Multi Agency Flood Plan – Surface Water KEY CONTACTS


This page is intentionally blank

Kensington and Chelsea Borough Resilience Forum Appendix B Multi Agency Flood Plan – Surface Water MAPS


APPENDIX B – SURFACE WATER FLOODING MAPS

Kensington and Chelsea Borough Resilience Forum Appendix B Multi Agency Flood Plan – Surface Water MAPS


Kensington and Chelsea Borough Resilience Forum Appendix B

Multi Agency Flood Plan – Surface Water MAPS











Kensington and Chelsea Borough Resilience Forum Appendix C

Multi Agency Flood Plan – Surface Water KEY INFRASTRUCTURE AT RISK


APPENDIX C – MAPS OF KEY INFRASTRUCTURE SITES AT RISK

FROM SURFACE WATER FLOODING

Kensington and Chelsea Borough Resilience Forum Appendix C

Multi Agency Flood Plan – Surface Water KEY INFRASTRUCTURE AT RISK


Kensington and Chelsea Borough Resilience Forum Appendix D

Multi Agency Flood Plan – Surface Water VULNERABLE SITES


APPENDIX D - VULNERABLE PEOPLE, VULNERABLE

FACILITIESE AND VULNERABLE KEY INFRASTRUCTURE

Log Sheet for Vulnerable People, Vulnerable Facilities and Vulnerable

key infrastructure at risk from Surface Water Flooding:

Ris

k

Rating

Hig

h

Hig

h

Modera

te

Low

-

Modera

te

Low

-

Modera

te

Modera

te

Com

ments

Com

mun

ication

Issues

Sup

port

need

ed in

em

erg

ency

Sup

port

with

redirecting

underg

roun

d

passengers

,

main

tain

ing

cord

ons a

nd

evacuation if

appro

priate

No.

0800

61

6

031

0800

61

6

031

0800

61

6

031

0800

61

6

031

0845

60

2

4277

0121

63

4

2040

020 7

35

2

8171

Addre

ss

Glo

uceste

r

Road

Lond

on

SW

7 4

SF

South

Kensin

gto

n

LO

ND

ON

SW

7 2

NB

Warw

ick R

oad

Lond

on

SW

5 9

SY

Kensin

gto

n

Hig

h S

tre

et

Lond

on

W8 5

SA

Oly

mpia

Way

Lond

on

W14

0N

E

Fulh

am

Road

Lond

on

SW

3 6

JJ

Facili

ties

Glo

uceste

r

Road

Underg

round

Sta

tion

South

Kensin

gto

n

Underg

round

Sta

tion

Earls C

ourt

Tra

in

Sta

tion

Hig

h S

tre

et

Kensin

gto

n

Underg

round

Sta

tion

Kensin

gto

n

Oly

mpia

Underg

round

Sta

tion

Royal M

ars

den

Hospital

Type

Tra

nsport

Health

Facili

ties




Ris

k

Rating

Modera

te

Modera

te

Low

-

Modera

te

Hig

h

Com

ments

Com

mun

icati

on Issues

Sup

port

need

ed

in e

merg

ency

No s

upp

ort

necessary

unle

ss

exte

nu

ating

circum

sta

nces

arise:

Any s

choo

l

imp

acte

d t

o b

e

clo

sed a

nd w

ill

be r

eo

pen

ed

when a

ppro

pri

ate

or

on t

he a

dvic

e

of th

e e

merg

ency

serv

ices.

No.

0300

12

3

1212

0300

12

3

1212

0300

12

3

1212

020 7

60

3 9

225

Addre

ss

2 L

uca

n P

lace

LO

ND

ON

SW

3 3

PB

99 -

10

1 L

adbro

ke

Road

LO

ND

ON

W11

3P

L

72 E

arl''s

Co

urt

Road

LO

ND

ON

W8 6

EQ

Penza

nce P

lace,

Lond

on W

11 4

PG

Facili

ties

Chels

ea P

olic

e S

tatio

n

Nottin

g H

ill G

ate

Polic

e

Sta

tion

Kensin

gto

n P

olic

e S

tatio

n

St. C

lem

ent

an

d S

t Jam

es C

E

Prim

ary

Scho

ol

Type

Polic

e

Schoo

ls




Ris

k

Rating

Hig

h

Modera

te

Modera

te

Modera

te

Modera

te

Com

ments

Com

mun

icati

on Issues

Sup

port

need

ed

in e

merg

ency

No s

upp

ort

necessary

unle

ss

exte

nu

ating

circum

sta

nces

arise:

Any s

choo

l

imp

acte

d t

o b

e

clo

sed a

nd w

ill

be r

eo

pen

ed

when a

ppro

pri

ate

or

on t

he a

dvic

e

of th

e e

merg

ency

serv

ices.

No.

020 7

72

7

7727

020 7

60

3

8478

020 7

93

7

9599

020 7

58

9

8553

Addre

ss

Sid

ar

Ro

ad,

Lond

on

W11 4

EE

89 A

dd

ison R

oad

,

Lond

on,

W1

4 8

BZ

Pem

bro

ke M

ew

s,

58 E

arls C

ourt

Road,

Lo

ndo

n,

W8

6E

J

Dra

ycott A

ven

ue

Chels

ea

Lond

on S

W3 3

AP

Cado

gan S

tre

et,

Lond

on,

SW

3 2

QS

Facili

ties

Avond

ale

Park

Prim

ary

Schoo

l

The C

ard

inal V

augh

an

Mem

oria

l R

C S

cho

ol

St B

arn

abas a

nd S

t P

hili

p's

CE

Prim

ary

Marlb

oro

ugh P

rim

ary

Scho

ol

St T

hom

as M

ore

Lan

gua

ge

Colle

ge

Type

Schoo

ls




Ris

k

Rating

Modera

te

Low

-

Modera

te

Low

-

Modera

te

Low

-

Modera

te

Low

-

Modera

te

Com

ments

Com

mun

icati

on Issues

Sup

port

need

ed

in e

merg

ency

No.

020 7

58

9

2438

020 7

93

7

0740

020 7

35

2

1512

020 8

20

6

6900

020 8

38

3

6123

Addre

ss

Cado

gan S

tre

et

LO

ND

ON

SW

3 2

QT

2 K

ensin

gto

n

Churc

h C

ourt

,

Lond

on,

W8

4S

P

Gro

und/

1st F

loor

30, F

leet

Str

eet

Lond

on

150 B

arl

by R

oa

d

Nort

h K

ensin

gto

n

W10

6B

S

63-6

5 L

ancaste

r

Road

Lond

on W

11 1

QG

Facili

ties

St Josep

h R

C P

rim

ary

Schoo

l

St M

ary

Ab

bots

CE

Prim

ary

Scho

ol

Vio

let

Me

lchett

Fam

ily

Centr

e

Pall

Mall

Centr

e f

or

Menta

l H

ea

lth

Park

sid

e C

linic

Type

Menta

l H

ea

lth S

ites




Ris

k

Rating

Low

-

Modera

te

Low

-

Modera

te

Com

ments

Com

mun

icati

on Issues

This

recom

me

nda

t

ion is a

lready

on o

ur

contin

gency

pla

nnin

g

pro

gra

mm

e

Sup

port

need

ed

in e

merg

ency

As the b

uild

ing is

appro

xim

ate

ly 1

0

feet

above t

he

gro

un

d level th

e

build

ing s

hou

ld

not b

e a

ffecte

d

with f

lood

ing.

How

ever,

to g

et

into

the

bu

ildin

g

could

be a

difficultly

an

d w

e

would

eith

er

need

the

wate

r

pum

ped a

way o

r

we w

ould

use

anoth

er

child

ren‟s

ce

ntr

e

or

the H

arr

ow

Clu

b in

an

extr

em

e

em

erg

ency.

The C

hild

ren

‟s

hom

e h

as its

ow

n e

merg

ency

pla

ns in p

lace

that cover

floo

din

g

scenarios a

nd

will

be a

ctiva

ted

if a

n incid

ent

arises.

No.

020

8969

932

7

0207

22

1

4298

Addre

ss

154 F

resto

n R

d

Lond

on,

W1

0 6

TR

3 S

t M

ark

s C

lose

,

Kensin

gto

n A

nd

Chels

ea, L

ond

on

W11

1T

Z

Facili

ties

Laty

mer

Child

ren C

entr

e

St M

ark

s C

hild

ren

‟s

Hom

e

Type

Socia

l C

are

Sites




Ris

k

Rating

Low

-

Modera

te

Low

-

Modera

te

Low

-

Modera

te

Com

ments

Com

mun

icati

on Issues

Sup

port

need

ed

in e

merg

ency

The R

oya

l

Boro

ugh o

f

Kensin

gto

n a

nd

Chels

ea s

ites

have th

eir o

wn

em

erg

ency a

nd

busin

ess

contin

uity p

lans

inclu

din

g

evacuating a

nd

relo

cation

wh

ich

should

suff

ice in

a flo

od

ing

scenario w

ith

out

the a

id o

f

add

itio

na

l

em

erg

ency

serv

ices u

nle

ss

exte

nu

ating

circum

sta

nces

arise.

No.

020 7

59

8

4401

020 7

59

8

4640

020 7

36

1

2220

Addre

ss

140 L

ad

bro

ke

Gro

ve

LO

ND

ON

W10

5N

D

Gro

und F

loor.

36

B

Oxfo

rd G

ard

en,

Lond

on,

W1

0 5

UQ

The T

ow

n H

all,

Horn

ton

Str

eet,

Lond

on W

8 7

NX

Facili

ties

Westw

ay I

nfo

rmation

Centr

e

Child

rens R

esourc

e

Team

Kensin

gto

n T

ow

n H

all

Type

Council

Off

ices




Ris

k

Rating

Low

-

Modera

te

Modera

te

Modera

te

Com

ments

Com

mun

icati

on Issues

Sup

port

need

ed

in e

merg

ency

No.

020 7

59

8

4640

020 7

59

8

4964

020 7

85

4

5960

Addre

ss

Gro

und F

loor.

36

B

Oxfo

rd G

ard

en,

Lond

on,

W1

0 5

UQ

282 E

arls C

ourt

Road,

Lo

ndo

n,

SW

5 9

AS

2 B

EA

TR

ICE

PL

AC

E,

LO

ND

ON

,

W8 5

LP

Facili

ties

Child

rens D

isab

ility

Tea

m

Earls C

ourt

Centr

al S

ocia

l

Work

Offic

e

Kensin

gto

n R

ecru

itm

ent

Type

Kensington and Chelsea Borough Resilience Forum Appendix E

Multi Agency Flood Plan – Surface Water ROADS AT RISK


APPENDIX E – ROADS AT RISK FROM SURFACE WATER

FLOODING

Streets at High Risk from Surface Water in The Royal Borough of

Kensington and Chelsea:

Addison Gardens North of Palace Garden Terrace

Aklam Road North West Corner of Sloane Square

Colling Place Numerous spots along Chelsea Embankment

Cromwell Road Old Church Street

Cromwell Road Pembroke Road

Donne Place Recliffe Street

Elm Park Gardens Redcliffe Gardens

Elystan Place Sirdar Road

Gloucester Road Smith Terrace

Kings Road Stonleigh Place

Latimer Road Tedworth Street

Mallard Street Walton Street

Kensington and Chelsea Surface Water Flooding Appendix F Multi Agency Flood Plan – Surface Water LFB CALL LOG


APPENDIX F – LONDON FIRE BRIGADE CALL LOG 20TH JULY

2007

Roads in The Royal Borough of Kensington and Chelsea which the Fire

Brigade attended more than once due to flooding on 20th July 2007:

() = the number of incidents in the road that the fire brigade actually attended

Bramley Road (2) Ladbroke Grove (7)

Chamberlayne Road (3) Longridge Road (2)

Church Road (3) Moscow Road (2)

Colville Square (3) Portobello Road (3)

Earls Court Road (2) Queensdale Road (2)

Elgin Crescent (3) Saint Anns Villas (3)

Furness Road (2) Saint Marks Place (2)

Garnet Road (2) Warwick Road (2)

Harrow Road (3) Westbourne Grove (10)

Kensington High Street (5)

Royal Borough of Kensington and Chelsea Appendix G Multi Agency Flood Plan PUBLIC ADVICE AND GUIDANCE


APPENDIX G – PUBLIC ADVICE AND GUIDANCE

The Royal Borough of Kensington and Chelsea recommend that the public

make use of the Environment Agency and the Health Protection Agency‟s

advice.

Environment Agency:

The Environment Agency has various leaflets of advice:

Preparing for a Flood

During a Flood

After a Flood

These leaflets can be found on the Environment Agencies website, in PDF

format and in an audio version.

The Environment Agency also provides information on flooding for businesses

http://www.environment-agency.gov.uk/business/topics/flooding/default.aspx

Health Protection Agency (HPA):

The HPA has a list of Frequently Asked Questions available on its website.

These can be found at:

http://www.hpa.org.uk/webw/HPAweb&HPAwebPrinterFriendly/HPAweb_C/12

13686561005?p=1213686561915

Met Office:

The Met Office administer severe weather warnings via email alerts which can

be signed up to through their website

http://www.metoffice.gov.uk/weather/uk/uk_forecast_warnings.html

http://www.environment-agency.gov.uk/business/topics/flooding/default.aspx

http://www.hpa.org.uk/webw/HPAweb&HPAwebPrinterFriendly/HPAweb_C/1213686561005?p=1213686561915

http://www.hpa.org.uk/webw/HPAweb&HPAwebPrinterFriendly/HPAweb_C/1213686561005?p=1213686561915

http://www.metoffice.gov.uk/weather/uk/uk_forecast_warnings.html

Kensington and Chelsea Borough Resilience Forum Appendix H Multi Agency Flood Plan – Surface Water SANDBAG POLICY


APPENDIX H – SANDBAG POLICY

In keeping with the strategic aim of preventing large scale flooding to the

borough, key installations and public infrastructure priority will initially be given

to:

Temporary works as identified by responding agencies to prevent

flooding to large areas of the city affecting both residential and

commercial properties.

Repairs to existing flood defences

Key installations: Utility stations, hospitals, schools, communication

centres, council buildings (i.e. residential homes) and operational

emergency services premises.

Critical transportation routes and other essential roads.

Situations covered by this Policy

This policy is intended to counter the threat from overtopping of the River

Thames, breaches of permanent or temporary defences, or areas of surface

water flooding.

Public Supplies

The Royal Borough of Kensington and Chelsea will not provide sandbags to

the public if a Surface Water Flooding incident occurs.

Building a Sandbag Wall:

It is essential to fill the sandbags correctly, they must not be over-filled.

Sandbag walls should never be constructed with a vertical face, but should be

laid in a pyramid shape with never less than two rows at the top of the

pyramid.

Kensington and Chelsea Borough Resilience Forum Appendix H Multi Agency Flood Plan – Surface Water SANDBAG POLICY


Figure L1 - Sandbag wall cross-section showing pyramid formation

Figure L2 – Location of plastic waterproofing sheeting

Sandbag walls are not waterproof, but waterproofing can be achieved using

plastic sheeting which is threaded through the layers. Avoid placing any of the

outside wall in the direction of the water.

Documents

Kensington and Chelsea Multi-Agency Flood Plan