Ken White 2016

Ken WhiteSittingbourne, Kent.

Tel. 01795 428093 Mobile: 07971 202823 Email: kenwhite555@msn.com

Linked In Profile: uk.linkedin.com/in/knwhite

Operating through my own limited company since 1997 as a business and test analyst, primarily, with blue chip organisations in Banking, Financial and Insurance environments and, more recently, in energy/utilities management and higher education admin systems. Recent BA experience is supported by a development background including a thorough understanding and practical experience of functional analysis, process modelling and test strategies, analysis and design plus programming, data and systems analysis in a variety of technical environments.

Skills SummaryBusiness and Systems Analysis Requirements gathering and specification of functional requirements to Prince2 standards, facilitating requirements gathering workshops and individual face-to-face interviews,

Preparation and evaluation of ITT’s for external software package solutions, Agile, Lean, RAD and Waterfall developments methodologies, Design and Development of implementation and migration strategies, Feasibility studies and presentation of proposed solutions including recommendation of preferred solution, Relational Data Analysis, Reconciliation and Business Process Modeling (BPMN), KPI identification and Data flow mapping.

Testing & QA Functional, Non-functional, Integration, Regression, Performance testing, OAT and UAT, Analysis and refinement of test data for manual and automated test execution Coordination of test activities for in-house and system developments and outsourced, onshore and offshore development and testing representatives developed by 3rd party suppliers.

Producing test plans, scenarios, scripts, progress reports and user guides, Mentoring of business representatives and technical testing team for UAT and BAT, QA of requirements, process analysis, design and test processes and materials.

London Market, Commercial and Personal Lines InsuranceRSA, Legal & General, CV Starr, Beazley Gp, AXA, Norwich Union/Aviva, Lloyds of London (LPSO), CT Bowring,Saga, Prescot UW and Rand ISL. London Market and international broking and underwriting, claims and settlement applications, Working with external suppliers on implementing insurance packages including Eclipse and Framework. Analysis, development, testing and implementation of electronic London Market claims processing, Multi-Currency Insurance and Reinsurance technical accounts processes around new risks, renewals and claims, General/Household insurance, including working with actuaries on the enhanced annuity systems and valuation engine prior to demutualisation at Norwich Union,

Bordereaux and coverholder management process analysis from UW an Broker perspectives, Development and support of delivery of a customisable commercial & London Market insurance package as Lead BA at RISL.

Finance & Retail, Corporate and Investment BankingMan Investments, Euroclear, Barclays, Barclaycard, the Woolwich, Lloyds Banking Group, Nationwide BS, National Westminster Bank, American Express, Norwich Union (Wealth Management) and Camelot.Subject areas: Risk assessment, credit scoring and account management – Current Accounts, Savings, Credit Cards, Mortgages and Loans

Wealth Management, Hedge Funds & Investment Asset Management Payments & messaging systems (SWIFT, NOS & CHAPS), clearing and investigations Multi-Currency Applications Treasury Functions, General Ledgers, Profit & Loss, Chart of Accounts and Balance Sheets Risk, Fraud Detection, AML, Compliance, Investigation and Sanctions applications.

Technical Areas, Software, Tools & Methodologies IBM MF DOS, OS, MVS/XA. MS SOA, .Net, Visual Studio, UNIX. Agile, Waterfall, Lean, V-model, Prince2, SSADM, LSDM, ServiceNow. HP ALM/QualityCenter, TestDirector, JIRA, WinRunner/QTP, TestComplete, SQA, Vtest, Via-Validate, Zendesk. TSO/ISPF, CICS, IMS DB/DC, IDMS, DB2. SQL Server 2008/2010/2012, TOAD, Citrix.

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Ken White 2016 MS Office 365, Word, Excel, Access, MS-Project, Visio, Powerpoint, UML, BPMN 2.0, LotusNotes. Oracle, Ingres, Cobol , PL/1, SQL, html, CSS, CSS3.

Employment History2015 -16 [Dec-May] - Oxford Brookes University – Higher Education Administration Oracle 10g Framework; Online Enrolment, CMIS, Data Harvesting, Smartcard Printing, ServiceNow, ETL, SQL.As Digital Business Analyst I played a major role in three key projects of the university’s IS improvement program:

Redesign of the Students Online Enrolment system to be introduced for the new academic year where I was responsible for gathering and agreement of requirements with key stakeholders, modelling of current and future processes, TOM and GAP analysis, new screen design/wireframes and requirements traceability matrix.

New Smartcard Supplier Integration project –requirements specification. PUTS (Project to increase the utilisation of Teaching Space) projects where I was responsible for the analysis of the

collection, organisation, specification and sign-off of business and data requirements where I identified a solution to an issue that had prevented the university from getting full use of CMIS.

I also consulted on the testing of the UCAS data harvesting project, providing a greatly simplified solution for the identification of test data and results.

2015 [Jan-June] - KCS – Energy Management MS .Net framework 4.5; GEMS – Energy Management, Agile, JIRA, MS-Office, SQL Server 2008/2010.As Migration Test Lead, primarily responsible for developing and implementing a test strategy for migration from Gems to Gems2, within an Agile team structure, alongside the development of the new Energy Supply Management system, Gems2. In this role:

I developed the migration test plan, agreeing the plan with management, user representatives and the development team, before writing and executing the test set, identifying defects and the route cause plus retest of solutions provided.

Test tasks and issues were managed with JIRA and reported and discussed on a day-to-day basis in the daily scrum, participation in management of the requirements backlog and reporting progress to senior management with regular reports and presentations. Detailed tests were performed using sql enquiries.

2014 [June-Oct] - RSA - Household & Personal Lines Insurance & RI Multi-Platform; Flood Re, Professional Indemnity, MS-Office, Visio, UML.As BA to the Flood Re and PI Datawarehousing for enhancements of UW data analytics projects performed the Requirements Gathering and Business Process Analysis and Mapping, providing a documented set of requirements to the solutions designer. Activities performed in this role included:

Coordinating and hosting business requirements gathering workshops with SMEs, to determine the impact on business processes affecting:

o New Business, Pricing, Loss Ratio Analysis, Mid-Term Adjustments, Renewals and Cancellations,o Claims, Reinsurance, Recoveries and Finance,o Standard, Affinity, Delegated Authority and E-Business (incl. Aggregator),o Call-centre business, Finance, Communications and Documentation.

Documenting current process flows, identification of KPI’s for agreement and sign-off with stakeholders and input to, and QA of, solution design and Target Operating Model, for presentation to Steering Committee representatives.

2013 [July–Dec] - Legal & General – General/Household Insurance POS Multi-Platform- SOA, .Net; Intelligent Office(IO), MortgageBrain, Prospector, Launchpad, ALM/QualityCenter, POS, SQL. As Business Acceptance Analyst revisited business analysis for acceptance testing of customisations of Intelligent Office, a system developed externally to facilitate POS of Mortgage Sourcing, General Insurance, Delegated Authority, Protection and Wealth products. Activities performed, contributing towards the successful, on time, implementation of the project, included:

Requirements analysis for L&G Organisation, Agency and Branch setup, QA of customisation design and development requirement performed by external suppliers (SBS), QA of systems testing performed by external test agency, Analysis of end-to-end business processes (BPMs / KPIs) and organisation of associated tests including extract and data

load, onboarding of new customers into IO through subsequent interfaces with mortgage and insurance systems.Working closely with SMEs and key stakeholders on agreement of requirements, test scenarios and scripts, loaded and actioned through HP QC ALM, and presentation to stakeholders for acceptance and subsequent sign-off.

2012 [May – Dec] CV Starr - London Market Insurance Underwriting MS-SQL Server 2012, Visual Studio. .Net, Sharepoint; Eclipse, Framework, Agile, MS-Office, Sql, BPMN 2, Citrix, Zendesk.As Business Acceptance Analyst, led a team of 20 “Super users” in the UAT activities for the implementation of the Eclipse underwriting system. The project was implemented to the original schedule, using Agile methods and a matrix managed test environment. Activities within this role included:

Coordinating the review and subsequent changes to the Eclipse System for Starr’s Reinsurance requirements and performed detailed acceptance test of RI customisations on behalf of the business and subsequent presentation of results to Reinsurance and Finance SMEs,

Hands-on analysis and execution of system testing of change requests, following GAP analysis, with particular emphasis on reinsurance, coinsurance and multi-currency transactions and processes, of the Eclipse system to align with Starr’s business processes,

Analysis of the modular ‘smart-parts’ structure of Eclipse with Starr Companies underwriting processes in association with SQS and Starr Companies stakeholders,

Active participation in training of business representative in matching business processes with use of Eclipse, Evaluation of test requirements, in conjunction with the finance analyst on links to Sun Accounts.

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Ken White 2016

2011 - [June-Nov] Barclaycard - C redit Card Applications Multi-Platform. RSA/iMonitor, Equifax, Experian/Hunter II, Golf, CAS/CMH, AS2, Triumph, SQL, HP Quality Center v10.0.As BAT Analyst, working with Business Analysis Lead, on the design and testing of enhancements to credit card application, issuance and management systems to provide instant access to credit lines prior to receipt and activation of new credit card. Tasks performed included:

Analysis of credit decisioning processes, Proof of id. verification and sanctioned customer identification, KYC, AML and fraud detection processes. Product eligibility identification, application and on-boarding processes.

The role involved liaison with system SMEs to agree requirements and coverage, with external system suppliers to co-ordinate acceptance test coverage and data consistency throughout the E2E process and with off-shore SIT test team to organise UAT between on-shore and off-shore teams sharing a test environment.

2010 [June 2010–April 2011] - Nationwide BS - Data Warehouse/MI/GMP Multi-Platform- SOA; HP Quality Center 10.0, SQL Server 2008, BPMN, UML, QRM.As Business Analyst responsible for the analysis of Regional Brands data for the migration to the data-warehouse for the Agile, Group Margin Project to build a central income model for use in Margin's Forecasting, Reporting and Risk Analysis.Tasks performed included:

Analysis and validation of Source feeds into Central Accounting Warehouse and feed, via ETL process, into the QRM Framework,

Analysis of direct and delegated authority insurance migration data, Analysis of KYC and AML requirements, QA of the requirements, UAT plan, and testing provided by external resources.

2009 [May-Oct] - Beazley Group (SQS) – International & London Market Insurance Multi-Platform- SOA; HP Quality Centre, SQL Server 2005, SOA, Buildboss, Infra, Sostenuto, Oracle.As BA Support Analyst responsible for the management of testing of small project enhancements and application support team, taking over responsibility for the support function, during implementation of key projects, including:

Clearance of defect fixes through system testing, integration and coordinating UAT, Management of stakeholder interests through testing and interface with release management.

2009 [July 2008–Mar 09] - Lloyd’s Banking Group - Retail Banking/Finance Realignment Multi-Platform HP Quality Center v 9.0, SAP, Netweaver, ETL, Conversion, UNIX P-Series, Oracle, DB2.As Defect Manager across a major system integration and finance realignment project (Freeview), including:

Hosting of defect triage meetings and assignment and resolution of defects, Ensuring that all project members were trained for their respective usage of Quality Center. Analysis of SIT scripts from requirements in SAP Solution Manager for analysis of Static Reference Data.

2008 [Aug 2007–July 08] Woolwich BS - Integrated Mortgage and Loans Multi-Platform. Hogan, TSO /ISPF. MS-Office, Test Director v8.0 SP3, QualityCentre v9.0, Cobol/CICS.As Technical BA responsible for enhancements from regulatory changes to the Hogan Mortgage Integrated Loan Processing (ILP) system. Supported system and integration testing, OAT and UAT for acceptance of new releases of enhancements to the system and performed an active role in the QA of a regression test set for the ILP functionality and integration of Barclay’s Risk, KYC, Fraud Detection, AML and Sanctions Compliance processes. My role included:

Requirements gathering, reconciliation and impact assessment, Business Process Modeling (BPM) for As-Is and To-Be states of Mortgage applications Support of delegated authority general insurance business with L&G, Analysis and planning of requirements, QA of test environment for each release, Review and prioritisation of defects through retesting and implementation.

2007 (June 2006–July 07) - Man Investments – Hedge Fund Management Multi-Platform – Agile, DSDM, J2EE, UML, Oracle, .Net, Websphere, SQL Developer, TestDirector 8.0, Citrix.As BAT Analyst responsible for the analysis and execution of systems and integration testing and UAT of enhanced Regional Office, Investment fund application and task management systems. Tasks in this role involved:

Performing continuous re-evaluation of test strategy and content based upon a risk based testing approach, Engaging with the iterative, Agile development environment, for CSP System interfaces with e-Applications received

through digital services, automatically initiating associated trades of equities and derivatives through regional and international office systems.

Accepted individual responsibility for requirements gathering, impact assessment and analysis, coordinating test activities for the automated bulk uploading of deals relating to style funds, contract note and statement uploads, for distribution and interfaces to finance and general ledger systems.

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Ken White 2016

Previous Positions01–06/2006 Barclays Bank Test Engineer Sanctioned Customer Complianceresponsible for requirements analysis and specification of Sanctioned Customer Compliance, including:

QA of business processes for investigating potential sanctioned customers, supported by Searchspace IEF system, Verified identification with automated matching process (Trillium) of customer accounts lists provided by Bank of

England and OFAC, Mentored the Fraud Investigation/AML business representatives for UAT in a model office arrangement

04–12/2005 Lloyd’s Banking Group Business Acceptance Test Lead On-line/Mobile Retail BankingWith a group of business representatives in the testing of technical realignment of:

Online & mobile banking, Customer accounts application processing and on-boarding systems.

04/2004–03/05 Woolwich BS/Barclays Bank Lead Test Engineer Retail Banking Mortgages & Loansresponsible for coordination of test activities related to the live applications processing including:

Replacement interface (Transact) for account applications, Revised Credit Scoring, via Experian and Score-Income matrix verification, Interface of Delegated Authority Insurance Quotations with L&G, including Demands and Needs compliance relating to

PPI and external household insurance product applications.

10/2003-03/04 Camelot Technical Business Analyst Gaming Accounts Management

Gaming accounts management, customer onboarding and account set-up Identification verification through Experian Utilising string analysis techniques for test analysis and scripting of associated business definitions.

02-10/2003 Legal & General Business and Systems Test Analyst General/Household Insurance

System testing and UAT for the Load/Enquire/Complete (LEC) of General insurance and delegated authority application’s project.

Reviewed test methods used for the RUP development and early revision of business requirements and use case review.

10/2001–09/02 AXA Insurance Business/Systems Analyst Insurance Accounting (P&L, GL & COA)

Migration from 15 core systems into OLAS General Ledger and Chart of Accounts integration, to facilitate accelerated accounts and MI reporting for compliance to the FSA.

09/2000–08/01 Norwich Union(Aviva) Business/System’s Analyst Wealth/Fund Management

Requirements analysis, design and testing of Wealth Management processes for the selection and management of ISAs.

04-09/2000 Woolwich BS/Barclays Lead Test Engineer Open Plan Mortgages & Loans

System testing of linked open plan mortgage, loans & bank accounts POS application systems, including credit scoring interfaces, to provide multiple entry points for front-office, call-centre and web-based applications.

07/1997–11/99 Nat West Bank Test Coordinator Payment’s Investigations & Securitisation

Analysis and testing of Pegasystems, payment’s investigations, interfaces with other payments systems (BESS/SWIFT, NOS and CHAPS).

On a second project responsible for testing of the data conversion and migration of data for the enhanced Securitisation System.

01-06/1997 Norwich Union(Aviva) Business Analysis and Test Coordinator Annuity Valuation Systems

Analysis and redevelopment of the Annuity and General Ledger systems, for demutualisation of NU, liaising with actuarial representatives to specify migration criteria to drive the new valuation engine.

01/1996 – 11/96 Euroclear [Brussels] Senior Systems Analyst International Payment’s Clearing

Object Oriented technical analysis for redevelopment of Money Transfer and Securities Systems for real-time reporting of instruction's status through validation and positioning of purchase, sale and payment instructions.

08/1994 – 12/95 TNT (Syntegra) Lead QA & Test Analyst Parcel Distribution System

Setup test framework and testing for Package Processing and Delivery System.

08/1993 – 07/94 Saga Technical Business Analyst General Insurance System Migration

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Ken White 2016 Data conversion, migration and system enhancements for full delegated authority of Motor & Household Insurance.

08/1991 – 08/93 RISL Business Analyst General/Commercial Insurance

Business analysis, design, development and testing of a customisable commercial insurance system (Framework).

07/1990 – 06/91 American Express Business/Systems Analyst Personal/Corporate Credit Systems

Analysis, design and implementation of a credit scoring and tracking system. Consultant to establish a test strategy for Corporate Credit Card Issue project.

01/1989 - 06/90 Centrefile (Nat West) Business/Systems Analyst Personal Lines/ Household Insurance

Business analysis and solution design, and testing of Building Society’s Insurance Intermediary project.

06/1986 – 12/88 CT Bowring Senior Systems Analyst London Market Insurance & RI Broking

Development and support of the Statement and General Ledger Ageing system, including migration from previous system.

Analysis and technical support of the claims processing systems.

07/1983 – 06/86 Lloyd's of London (LPSO) Senior Systems Analyst London Market Insurance Clearing

Analysis, Design & implementation of Late Settlement and Technical Reserves Systems Central Processing Support team lead.

01/1981 – 06/83 Prescot UW Systems Analyst/Programmer (Cobol/TI) London Market Insurance UW

International, multi-currency, insurance underwriting and general ledger technical accounting.

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