Case Study Kerala TransportPresented By : -Abhimanyu Gupta
G15061Anirban Bhaumik - G15067Aswathy Jaydev - G15073Gaurav Sahai -
G15079Jyoti Gupta - G15085Naved Ahmad- G15091
A Case Study on Organizational Design ChallengesKerala Transport
- OverviewProblem Statement: Kerala Government is planning a
integrated Transport system in Cochin.Cochin has lot of islands and
integration of waterworks will simplify the transport system.The
proposed implementation is over an area of 632 kilometers.The
proposed go-live date is in 2016.Presentation - GMPKerala Transport
- HierarchyAuthority Structure: Highest level of authority:
Government Secretary. COO (Chief operating officer) will report to
him.Road, Rail and Water Networks will have respective General
Managers, reporting to COO.For ticketing and Route Optimization, a
separate department Integrated Ticketing has been formed, which
will be headed by a GM.For internal grievances : GM of ticketing
system plays a Liaison roe.In case of disputes: COO heads Hierarchy
of authority.Presentation - GMPKerala Transport -
SynergyPresentation - GMPMass Integrated Transport SystemRail
MediumTicketing SystemWater MediumRoad MediumKerala Transport
Organisation StructurePresentation - GMPGovt SecretaryCOORail
Network - GMIntegrated Ticketing System - GMWater Network - GMRoad
Network - GMIntegrating Mechanism: Hierarchy of Authority and
Liaison RoleKerala Transport Road StructurePresentation - GMPRoad
Transport - GMDriverConductorCleanerMechanic Operations -
ManagerDepot Manager Kerala Transport Water StructurePresentation -
GMPWater Transport - GMCaptainCleanerCrewmanOperations -
ManagerPort - ManagerKerala Transport Rail StructurePresentation -
GMPRail Transport - GMDriverTicket CollectorJunior
EngineerLine-manOperations - ManagerMaintenance - ManagerKerala
Transport Integrated Ticketing StructurePresentation -
GMPIntegrated Ticket System - GMIT SupportFront end +
GrievancesKerala Transport Pros & ConsPros Greater Efficiency
due to Flat Structure & Centralized decision making. Cost
Effective due to less level of hierarchy. Reduced Revenue System
complexity. Integrated Ticketing system is responsible for
grievances management. No role conflict
Cons of Peer Groups Structure: Tall hierarchy. More complex
structure. Less cost effective due to more no of hierarchy levels
and personnel's required.
