5/24/2006 HCL Technologies 1

IP Communications @ HCL Technologies

Shyamal BhattacharyaCIO-HCL Technologies

5/24/2006 H C L T e c h n o l o g i e s 2

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5/24/2006 HCL Technologies 4

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V o i c e V i d e o D a t a S t o r a g eEnterprise Network Convergence

4

5/24/2006 HCL Technologies 5

IT Team’s Expectations…� Uniform Soln for a Large, Medium, Small and home users..

� Redundant Architecture even at small sites

� Reduced time to add new users and service

� Ubiquitous access to services for all users

� Reduced capital layout in new sites

� Short and long term administration savings

� Smooth migration path from existing TDM Network

� Integrated IP applications and services to enhance productivity

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User Expectations…

� Better Voice Quality

� Feature Rich Soln with Ease of Use

� Mobility within the premise and various HCL Offices

� Remote Access

All the above with better RoI.

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Choose a trusted business partner

� Pick one that can map the best technology solutions to our specific business challenges

� Key was to choose a knowledgeable, trusted business partner, not a cut-rate tech-support operation.

� A complete enterprise-class system that can securely integrate voice, video, and collaborative data applications into intelligent network communications solutions

� Utilizes the full advantage of all of the power, resilience, and flexibility of our organization’s IP network

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Deployment Model for us..� Deploying IP Communications Infrastructure for approx. 11000 users

across HCL Facilities in the 1st phase.

� Cisco Call Manager in Clusters for Large Campuses.

� Small Offices with Call Manager Software loaded in the Router itself. Needing only phones to enable Voice.

� Small User Groups connected to Central Call Managers with SRST on Routers at their respective locations.

� Home & Remote Users to Login thru VPN

� Unified Messaging for select users

� Separate and isolated IPC Infra for CUG and PSTN users at present.

� Investment protection with provision to use Single Infra once the Regulatory Restrictions are taken off.

5/24/2006 HCL Technologies 9

Business Benefits Increase over Time

•• Less premises Less premises c a b l in g a n d c a b l in g a n d eq u ipmen t t o in st a l l , eq u ipmen t t o in st a l l , ma n a g ema n a g e

•• I n c rea sed u se o f I n c rea sed u se o f b a sic f ea t u res sa v es b a sic f ea t u res sa v es en den d --u ser, I T st a f f t imeu ser, I T st a f f t ime

•• Less impa c t f ro m Less impa c t f ro m d isa st er rec o v ery d isa st er rec o v ery sit u a t io n ssit u a t io n s

•• F a st er mo v es, a d d s, F a st er mo v es, a d d s, c h a n g esc h a n g es

•• Less t ra v el f o r I T a n d Less t ra v el f o r I T a n d en d u sersen d u sers

•• I mpro v ed mo b il e a n d I mpro v ed mo b il e a n d t el ec o mmu t er w o rk er t el ec o mmu t er w o rk er pro d u c t iv it ypro d u c t iv it y

•• E v en f u rt h er u se o f E v en f u rt h er u se o f a d v a n c ed f ea t u res a d v a n c ed f ea t u res sa v es en dsa v es en d --u ser t imeu ser t ime

•• A c c ess in prev io u sl y A c c ess in prev io u sl y in a c c essib l e pl a c esin a c c essib l e pl a c es

•• E x pa n d ed E x pa n d ed t el ec o mmu t er t el ec o mmu t er b en ef it sb en ef it s

•• A n yA n y -- t ot o -- a n y a c c ess a n y a c c ess b en ef it sb en ef it s

•• U n if ied messa g in g U n if ied messa g in g b en ef it sb en ef it s

•• V o ic eV o ic e--in t eg ra t ed in t eg ra t ed a ppl ic a t io n s b en ef it sa ppl ic a t io n s b en ef it s

•• V id eo c o n f eren c in g V id eo c o n f eren c in g b en ef it sb en ef it s

•• E x pa n d ed A u d io E x pa n d ed A u d io C o n f eren c in g C o n f eren c in g c o l l a b o ra t io nc o l l a b o ra t io n

Initial BenefitsInitial BenefitsR ed u c in g C o stR ed u c in g C o st

E x p and ed BenefitsE x p and ed BenefitsI mpro v in g B u sin ess P ro d u c t iv it yI mpro v in g B u sin ess P ro d u c t iv it y

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S o u rc e: S a g e R esea rc h

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Thank you .