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Keys to Success: Five Traits of Highly Successful Pharmacists
Kevin McCarthy, RPhVice President, PharmCon Inc
Introduction
l Work experience in:• Retail Pharmacy
– Chain and independent– Managed Care– Education
• What Makes a Successful Pharmacist?– Polling– Surveys– Research
Objectives
1. Define the term “burnout” as it applies to the profession of pharmacy.
2. List three threats to a successful career in pharmacy.
3. State the five characteristics that successful pharmacist have in common
SuccessFrom Wikipedia, the free encyclopediaSuccess may mean:
a level of social status achievement of an objective/goal the opposite of failure
Success in PharmacyFor this presentation Success may mean:
enjoyment and advancement of one’s career/profession
the opposite of “burned out”
The Scene:30 seconds before opening
The Scene:30 seconds AFTER opening
The Scene:Three hours later…..
The Scene:Six hours later…..
The Scene:Nine hours later…..
The Scene:Twelve hours later….10 seconds
after closing.
Who Are Pharmacists?
Highly motivatedAbove average academicallyNeed to be challengedTend to be perfectionistOften have “caretaker” personality
How Did I Get Here?
l Have specialized trainingl Majority of job opportunities are in retaill High entry level incomel “Retail” reality
List three threats to a successful career in Pharmacy?
1. Health, physical and mental1. Burnout2. Substance abuse
2. Financial 3. Legal / Regulatory
“Burnout”
l Burnout is defined as “a syndrome of emotional exhaustion, depersonalization, and reduced personal accomplishment that can occur among individuals who do ‘people-work’ of some kind.”
Maslach C, Jackson SE. Maslach Burnout Inventory
Pharmacist at Risk
l Burnout was identified in a sample of staff model HMO pharmacists using the MaslachBurnout Inventory as:
l emotional exhaustionl depersonalizationl reduced personal accomplishment
Pharmacist at Risk
l Staff pharmacists had higher BO scores than those in a supervisory capacity
l Unmarried pharmacist had higher BO scores than married pharmacists
l Pharmacists with three or more children had lower scores than those with no children.
l Females were more susceptible than males
Causes of “Burnout”
Job Related FrustrationLittle control in decision makingMinimal job challengeLack of constructive feedback from supervisorsMarginal opportunity for further advancementRequired adherence to impractical policies & proceduresDisappointment in the reality of job
Chronic Pharmacy StressStressor Controllable
§ “Caretaker” personality YES§ McDonalds mentality NO§ Third Party problems NO§ Employer demands NO§ Working environment YES/NO§ Staffing Problems YES/NO
Stress Management Strategies
l Try and manage your environment § Learn to identify stressors in your life § Understand which of these you can affect
and which are outside of your realm.§ Develop a plan that will enable you to
respond to those you can change and accommodate those you can not control.
Threat # 2: Financial problems……The Money Trap
l High entry level salaryl Nominal subsequent salary increasesl Upward socio-economic progression
student loans, car(s) home, children, credit cards
Causes of Burnout ……. The Money Trap
l Pharmacy is now a requirement, not an option
l Increase working hours-overtime-additional employment
l A dog chasing its tail dilemma
Causes of Burnout ……. The Money Trap
l Avoid the money trapl Awareness of income progressionl Consult a financial plannerl Recognize the relationship between
personal freedom and Burnout
Threat # 3: Legal, Regulatory Issues
l Pharmacists are held to higher standardl Arrest, convictions affect employability and
licensel State Pharmacy boards, NABP
Five Traits of Successful Pharmacists
1. Involvement (Proactiveness)2. Innovation3. Balance
Five Traits of Successful Pharmacists
4. Goal Oriented
Seven Habits of Highly Effective People, Steven Covey
Visualization1, 5, 10 year goals
Five Traits of Successful Pharmacists
4. Goal Oriented
SMARTS= specificM= measurableA= AttainableR = RelevantT = Time bound
Five Traits of Successful Pharmacists
4. Goal Oriented
5. Control
Summary
The practice of PharmacyPrivilegeRespectRewarding
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