Kia Service Price Tool

Guide to using SPT Online to find vehicle and servicing information.

This guide was created by Nidasu Pty Ltd in October 2011

Introduction

This paper is a step by step guide for an Authorised Kia Dealer to use SPT to find detailed information about Kia models, and their scheduled services; including the tasks, parts, sundries and flat-rate times.

Dealership staff using SPT will see dealership specific pricing and parts information.

What is Kia SPT (Service Price Tool)

In view of the ever growing need to provide customers with exceptional service through consistent, clear and accurate information, Kia Automobiles Australia has taken a strategic decision to develop a database of Kia vehicle information, and service data specific to Australian conditions.

This database includes service focused information regarding models, service tasks, flat-rate-times, and parts.

The data is available through a custom application called SPT (Menu Price Service) developed by Nidasu Pty Ltd.

Approved Kia Dealers will be able to access SPT online to- Look up their dealer specific service pricing, and- Look up the tasks, parts, and FRT for a specific vehicle and scheduled

service.

Dealers can also maintain their own labour rates, sundries/environmental levies and substitute oil-parts for their own parts, and set oil-part pricing in SPT-online.

This functionality allows dealers to create service quotes with pricing specific to their dealership.

Whilst the information within SPT remains the property of Kia Automobiles Australia, SPT is able to supply Dealer Management System providers with current manufacturer vehicle and service data. This supply of data can be carried out via the following methods:

- Web-services, online XML transfer,- File download to your specification

Kia Australia staff will keep SPT up to date with the latest models, parts, and service schedules; allowing dealers to access this data as it is created. Data will also be made available to DMS providers for use in updating your specific DMS system.

SPT Account

Before proceeding, please ensure you have your Kia SPT login and password handy.For a new login and password, please contact your National Service Manager, Darren Carver. Initially one login will be given to each Dealer, however additional login’s can be set up on request.

Contents

Kia Service Price Tool...............................................................................................1Introduction......................................................................................................2

1.0 Accessing Kia SPT........................................................................................41.1 SPT Home Page...........................................................................................4

2.0 Searching for a vehicle using SPT...................................................................42.1 Search using the “Refining Search”.................................................................5

2.2 Model code search........................................................................................52.3 Search Results.............................................................................................5

3.0 Service Cost Summary..................................................................................63.1 Viewing Life Cost of Service...........................................................................6

3.2 Viewing Service Details – Service Jobs, Parts and Sundries................................74.0 Dealer Options.............................................................................................7

4.1 Scheduled Services (Alias List).......................................................................84.2 Service Model (Alias List)..............................................................................8

4.3 Dealer-specific Labour Rates..........................................................................94.4 Dealer-Specific Sundries and Levies..............................................................10

4.5 Dealer-specific “Alternative Parts”.................................................................115.0 Showroom Images.....................................................................................12

5.1 The 'Welcome Screen' Image.......................................................................125.1 Your 'Playlist'.............................................................................................13

5.2 The 'Service Pricing' Image..........................................................................135.3 Other Template Types.................................................................................14

5.4 Generating the Images...............................................................................146.0 KPI Reporting............................................................................................15

6.1 Entering Data............................................................................................166.2 Reviewing Your Performance........................................................................17

6.3 Monthly PDF Reports...................................................................................17

1.0 Accessing Kia SPT

Using an internet enabled computer, open a web browser and click on the following site:

http://service.kia.com.au/

Save this to your favourites. Enter your username (often your email address) and your password, and click “login”. Please see your Aftersales Regional Man ager for your login details.

1.1 SPT Home Page

This page will include relevant vehicle news published when available.

To find job, part, sundry or FRT data on any vehicle in the Kia range, click on Vehicle Search in the top menu.

Inside the Dealer Options page, you can set your own labour rate and create aliases for each service model code.

To update your details and password, use the User Options link.

2.0 Searching for a vehicle using SPT

Using SPT your team will be able to find a specific Kia “service model”.

There are two methods available to find specific models.

The refining search will step the user through a process which “refines” the results of the search.

Alternatively, the Model Code search can be used if a part of the model code or VIN is known.

2.1 Search using the “Refining Search”

The “refining search” helps the user to narrow down possible matching models.

Start by selecting one or more model names (such as Rondo and/or Soul) then click next...

The user will then be asked to select the body type(s), then model variants, etc.Click “search” at any time to see matching results listed below.

To start the search again, don’t use the browser’s back button. Use the “Reset” button below the refining-search.

2.2 Model code search

Model code search allows a user to enter a partial model code, such as “ROND” to receive a list of all matching vehicles.

The search “term” (or text that is searched on) can be any part of the model code.

There is no need to add the “wild card” or “*” to the search term.

Enter a partial model code and click “search”. SPT will display a list of matching models below.

2.3 Search Results

Search results are shown in a list below the search.

The list includes information about the model code, the model name, body, engine etc.

If a refining-search was used, the search results can be refined further by clicking the “Show Options” button above the search results.

Click on the desired service model to view a “service cost summary”, described below.

3.0 Service Cost Summary

When the user selects a specific vehicle from the search, they will then see the vehicle’s “Service Cost Summary”.

The service cost summary lists the service schedule down the page.

For the selected model, it also shows the service cost for each schedule, including a labour cost, parts cost, sundry cost, and total.

The results shown are specific to your dealership – generated by using your dealership’s labour rate and other dealer-specific values.

Click on a specific scheduled service for specific details about that service (including parts and sundries list, FRT, and a pricing breakdown.) See the following section (3.2 Viewing Service Details)

At the bottom of the list is the total cost (or “life cost” for the listed scheduled services.

To change the period of this life cost, see the next section (3.1 Viewing Life Cost of Service)

3.1 Viewing Life Cost of Service

When using the Vehicle Search functionality and a specific vehicle has been selected, the user will be presented with the service cost summary.

This summary totals at the bottom of the page, offering a “Life Cost of Service” for that schedule.

To change the length of the “Life”, press the “View Life Cost” button above the Service Cost Summary. Select a period from the drop down list.

The page will refresh and show the appropriate Life Cost listed below.

3.2 Viewing Service Details – Service Jobs, Parts and Sundries.

After searching for a specific vehicle, and viewing it’s service cost summary, a user can select a specific service to get “Service Detail”.

This page lists all the tasks involved in the service, the required parts, sundries, and a cost breakdown.

To switch between viewing the service “Jobs” (or tasks) and the parts and sundries, use the tabs at the top of the list.

From this screen, users can print the page, export the page to Microsoft EXCEL format, and navigate between the scheduled services (using the “Next Service” and “Prev Service” buttons.

The best way to navigate through many vehicles is to use the “Back to Search” and “Back to Summary” buttons. Do not use your browsers back button, you'll find the navigation buttons provided by SPT are much more useful.

4.0 Dealer Options

Select the “Dealer Options” link (in the menu, top of every page) to access Dealer specific options, including:

- Service (Schedule) Alias List- Service Model Alias List.- Dealer Labour Rates- Dealer Sundries and Levies- Dealer Alternative Parts

Each of these points is covered in the sections below.

4.1 Scheduled Services (Alias List)

Select “Scheduled Services” on the Dealer Options page.

A Schedule Service Alias is another name which your dealership uses to describe a Kia Scheduled Service.

For instance, a Kia 30km service on a passenger vehicle is called a “030”, however your company may call it “K030K” ... or whatever your Dealer Management System uses as a naming structure.

Listed on the page are all the existing dealer-specific aliases, if there are any.Select “Edit” to alter one of these aliases, or click “Add New Alias” to add a new alias.

Select the manufacturer scheduled service for which you would like to add the alias, enter your alias details, and click “Save and Close”.

This alias will then appear on the Scheduled Services (Alias) List.

4.2 Service Model (Alias List)

Select “Service Models” on the Dealer Options page.

A Schedule Model Alias is another name which your dealership uses to describe a Kia Model (vehicle).

For instance, a Kia Rio 2011 Manual may be called a “RIO11MAN” at your company.Listed on the page are all the existing dealer-specific aliases, if there are any.Select “Edit” to alter one of these aliases, or click “Add New Alias” to add a new alias.

Select the manufacturer model code for which you would like to add the alias, enter your alias details, and click “Save and Close”.Note: you can filter the manufacturer model codes by selecting a model from the Model Filter at the top of the page.

This alias will then appear on the Service Model (Alias) List.

SPT also has the facility to bulk upload your dealership’s Service Model Names and match them with the Manufacturer Service Model Codes.

The best way to use the bulk upload is to edit the spreadsheet of model codes, then cut and paste the codes into the two text-boxes. Tip: Use the “sample” link to see what format the upload is expecting.

4.3 Dealer-specific Labour Rates

Select “Labour Rates” on the Dealer Options page to add and maintain your dealership’s labour rates.

Each dealership can set its default labour rate and model specific labour rates.

Select the model for which you want to save the labour rate (or choose “Default”) and enter the rate in dollars.When saved, this labour rate will be shown on the “Labour Rates” page (as per image above).

4.4 Dealer-Specific Sundries and Levies

Select “Sundries” on the Dealer Options page to add and maintain your dealership’s sundry and levy pricing.

Kia Australia will determine how many lines of sundries and levies you are able to add.

In the example, left, there are two-lines of sundries and levies available.Each “sundry line” can have a default value, and can have specific details for each model and/or service schedule

For instance, your dealership can have all of the following sundries for (say) line-one:

- A default sundry- A sundry for the K2900- A sundry for 105km services- A sundry for Rio (model) 60k

services.

Sundries are added automatically to the scheduled services in order. If there is an appropriate specific Model + Schedule saved, it will use that.

Otherwise, it will use the model value, then the default for a scheduled service, then the default value.When Adding or Editing a sundry or levy, there are 6 Sundry types:

1. Fixed Price in $Save a dollar figure as a fixed value for this sundry.

2. Fixed price in $ (For a specific schedule)Select a specific schedule, and save a fixed dollar-price for this sundry.

3. % of labourSet a sundry cost as a percentage of labour.

4. % of labour and partsSet a sundry cost as a percentage of the total cost of labour and parts.

5. 2-tier (FRT about a certain threshold means a higher $)A two tier system, where the price is a fixed dollar value under “X” FRT, and a different fixed dollar value over “X” FRT.

6. 2-tier (FRT about a certain threshold means a higher %)A two tier system where the sundry price is “X” percentage of the labour price under a certain FRT, and a “Y” percentage of labour over that same FRT.

Using this system, there is a great level of flexibility with sundries.

4.5 Dealer-specific “Alternative Parts”

Select “Alternative Parts” on the Dealer Options page to add and maintain your dealership’s “alternative parts”.

An alternative part is when your dealership replaces parts on the service schedule with dealer-specific parts. Typically, oil is replaced in this fashion by the dealer.

In SPT, the Manufacturer selects certain parts which the dealer is allowed to replace (this is the list of “alternative parts”).

On this page, the table at the top shows all the parts selected by the distributor for which they will allow parts replacement. The table at the bottom shows the replacements made by the dealer.To make a replacement, or edit a replacement part, select that part from the top table.

You will then see the page, (shown right).

Enter the details of the replacement part (the “alternative part”) and click “Save Alias”

This alias will then appear on the list of current dealer parts substitutions, as

per the previous image

5.0 Showroom Images

Once you have customised the SPT site so that pricing reflects what your dealership charges its customers, its then time to display those prices on your flat panel display.

The “Showroom Images” section of SPT allows you to generate images with your unique pricing, save those images onto a USB stick, then run a slide show at your dealership with your latest prices.

This offers a good level of pricing transparency to your new and existing service customers.

New templates and new images will be regularly added by Kia Australia so the latest models and ad campaigns can be pushed out to all dealers and shown on all the panels to our customers.

5.1 The 'Welcome Screen' Image

All dealers are required to make their own 'Welcome Screen' image.

Although Kia Australia will build some default images and add them to your “Playlist”, the welcome image is the responsibility of each dealer. The process is very easy.

Select the 'Welcome Screen' template type, pick one of the available templates, then type in a welcome message.

It is very important that you “Preview” any image that you edit. The amount of text you type is limited by the image size and the preview process will help you check that you haven't written too much text. Note that the fonts used within the images are very large (because they need to be read from a long distance away) so you need to be careful not to write lengthly paragraphs of text.

5.1 Your 'Playlist'

The “Playlist” are the images currently available for generation by your dealership.

Some templates within the “Playlist” are owned by “Kia Australia”. You can not edit or delete them and it is expected all dealers will show these images.

Additional templates are managed by your dealership. There is no limit on how many images you can create but between 10 – 15 would be ideal.

The “Playlist” order is generally not important because the images will be played in a loop on your panel.

5.2 The 'Service Pricing' Image

While the panels can be used for welcome messages and ad campaigns, the more important aspect of the showroom image software is to display service pricing of the current vehicle line-up.

To make a new image, click on the 'Service Pricing' template.

The select a image template (there is only one available at the time of writing but more variations may be added in the future).

Select which vehicle you want to feature (Click on the model name, then model year to help reduce the number of vehicles shown in the search results).

Select a vehicle picture to include in your service pricing image.

The image library is maintained by Kia Australia. Each image will be tagged with a category to help you find what your looking for more quickly.

If an image you need is not available in the library, you can request that Kia Australia upload one for you.Once you've selected the model and found a picture for it, you should again use the “Preview” function.

Check that the pricing shown matches your dealership pricing. If it does not match-up, please see previous pages about maintaining your labour rates and parts pricing.

If the pricing is correct, save the template to your playlist.

5.3 Other Template Types

The “Basic Image” template means that Kia Australia has produced a full screen image that requires no editing from the dealer. You can save these to your playlist to make the slide show more interesting to your customers.

The “Service Dept Ad” and “Sale Dept Ad” allow you to generate basic ads for display in your showroom. Each ad requires a heading, subheading, one paragraph of text and an image. Make sure you preview your ad before adding it to your playlist.

5.4 Generating the Images

Once you've built up your playlist, you can get the SPT site to generate the images for your dealership.

Simply click on the “Generate Images” button and wait a few seconds.

When the process has completed, you'll see a download page. Click on the “Download Images” button and save the zip file to your desktop.

All of the images will be contained inside the zip file but before you transfer them to your USB stick, you must unzip them. All current versions of windows can extract them for you by right clicking the file and selecting “Extract”. (Or download the free 7-zip program if this option is not offered by windows).

With the image files extracted, select all files & copy them to your clipboard. (The keyboard shortcut is ctrl+a then ctrl+c).

Insert your USB drive into your computer and delete the old images already on there (if any). Paste (ctrl+v) the new images onto the USB drive and eject it when done.

Insert the USB drive into your Samsung panel and start the slideshow. Set the slideshow speed to “Normal” or “Slow”.

6.0 KPI ReportingThe SPT also includes a section that will handle KPI reporting for Kia Dealers. Monthly reporting is to be completed by all dealers for both the service and parts departments. Data must be entered no later than the 10th of each month.

Additional permissions have been added to SPT so that only certain users within a dealership will have access to viewing the KPI data, making changes to the data and receiving email alerts.

Unique targets for your dealership will be set each year by the DPSM's.

To start using KPI reporting, click on the menu at the top. (You can return to SPT at any time using the “KIA SPT” link).

6.1 Entering DataOn the data entry page, you will see a summary of which months have KPI data and which months have been missed.

This is divided up into “Service KPI” and “Parts KPI”. If you do not have sufficient permissions to enter data, an error message will be shown.

Click on the month to begin entering data.

All the values required to complete the KPI form should be available from the reporting section of your DMS.

The “Service KPI” form currently consists of 3 short pages, while the “Parts KPI” form is just 2. Any field with a red coloured border is a field you should complete. The fields under the “All Other Franchises” heading are not compulsory but they will be useful to you when it comes to reporting trends within your dealership.

As you complete the form, certain YTD and target figures will be calculated for you.

6.2 Reviewing Your PerformanceA number of “Deloittes style” reports (where your data is compared against the benchmark then colour coded accordingly) and graphs that show trends over time are available in the “Benchmark Reports” section.

The reports also give you the chance to compare your dealership against others in your state, or region type (rural, metro or provincial) or against a national average.

All reports have filter options at the top which will adjust the reporting period or change the data set.

6.3 Monthly PDF ReportsIf the dealer has enter their data before the 10th of the month, then each dealer will receive via email an automatically generated PDF report that summarises their performance for the previous month and year to date.

Note that the service and parts reports will be emailed separately to those staff members with the required permissions.