Kick Off 2020-2021Service Team Session –Purposeful Connections

Housekeeping• Please mute yourself to limit

background noise• Type questions or comments in the

chat log• Identify your name, Service Unit,

and position

mute video chat

2020 Service Team Star AwardeesSusan Daniels 102 Cheryl Paxton 302 Krista Feairheller 363 Amanda Mosley 429Mary Piekarzewski 102 Jessie Johnson 305 Stephanie Houdeshell 364 Melissa Garasky 435Susan Smith 115 Christy Gulley 311 Wendy Martin 364 Patricia Davidson 435Danielle Stewart 115 Trisha Elliott 328 Dannette Richards 364 Crystal Aldridge 449Trini Wenninger 119 Pam Bevins 331 Jean Henderson 380 Brandi Smith 449Brittinee Huntley 120 Renee Schmitz 331 Nickole Sabin 380 Jennifer Stone 449Wendy Lewis 120 Jessica Anderson 333 Dawn Boroff 381 Mimi Keilholz 452Mary Shinavar 120 Sandra McIntosh 333 Heather Whittridge 381 Melissa Hampton 455Sarah Nolan 123 Beth Martin 335 Marie Atwood 384 Natasha Lanich 455Abagail Grine 127 Biffy Nutter 335 Beverly Dutenhaver 384 Alicia Lewis 457Jes Land 128 Barb Ochsner 351 Susan Hyde 384 Melissa Hard 457Nichole Bear 131 Dana Duckro 353 Elizabeth Johnson 384 Julie Perrino 457

Ana Middleton 384 Kristi Rosz 457Laura Smith 457Amie Wagner 457Jenn Wright 457Jennifer Monaghan 467

Agenda• Purposely connecting as a Service Team

• Getting Your Service Team in Place• Service Team Committee Roles• Coordinating the work of the team• Communication

• Concerns from Annual Planning• Voices Counts Results• BREAKOUT ROOMS DISCUSSION• Council Updates

• Volunteer Essentials• Service Unit enrichments

• Let’s Play (need your phone)• What to expect the rest of this week and this year!

Getting Your Team in Place

Other Service Team Committee Members

Communications Increase visibility of Girl Scouting within the local community. Activities may include placing articles in local newspapers and fliers, coordinate displays in public areas, notify troops of local opportunities such as parades, festivals, etc.– knowledge of community media, excellent communication and writing skills, works well with others.

Secretary Take notes and prepare minutes of Service Team and Service Unit meetings. Handle correspondence as directed by the Service Unit Manager. Skills needed – detailed oriented, excellent writing skills, reliable and punctual.

Treasurer Manage Service Unit checking account, assist new troops with opening bank accounts. May review troop financial forms as needed. Skills needed – detail oriented, reliable, accounting skills.

Mentor Work with new leaders. Specialist Skills needed – Girl Scout program knowledge, people person, excellent communication skills.

Specific Event Coordinator

Oversee the planning and implementation of Service Unit Program Events such as Thinking Day programs, dances, bridging programs, age level activities, special interest activities, etc. Skills needed – organized, detail oriented, knowledge of Girl Scout program, works well with others.

Key Responsibilities of all Service Team

• Complete position training

• Provide a friendly, welcoming environment to support

leaders in your community through Leader Meetings

and mentoring

• Attend T.E.A.M. meetings

• Assist the CDM in efforts to recruit and retain girls

and adults to achieve the Service Unit membership

goals

• Ensure regular communication with leaders and

volunteers in the Service UnitPOLL

Coordinating the Work of a Team and Working Together

Service Unit Annual Plan

Communication

Clear expectations

Be aware of the needs of individuals

Confront inappropriate behavior

Communication

• What does good communication look like in the Service Unit?

POLL

Annual Planning Concerns

What can my CDM do to help?How do we host

virtual meetings?

How do we keep troops connected if we can’t host big events?

Supporting Troops with Virtual Meetings

• Promote the benefits of hosting virtual meetings right now• Assist troops with technology• Share best practices

• Be present, on time, and limit distractions• Take advantage of virtual programming/enrichments• Work as a team and communicate• Test and practice

• Discuss Safety guidelines and ensure they are followed• https://www.gswo.org/content/dam/gswo/documents/Annual%20Docum

ents/Program/Volunteer%20Learning/Safety-Activity-Checkpoints-Virtual-Meetings.pdf

Girls

• N= 649

• Over 97% from troop pathway

• 53% of girls surveyed were Daisies and Brownies

• 21% joined GS within the past year

• 33% had been in GS for 5 or more years

GirlsTypes of Engagement While Staying at Home

• Stayed in touch their Girl Scout troop or group.• Completed Girl Scout activities (like badges, petals or journeys).• Participated in online Girl Scout troop meetings (like on Zoom or Google

Hangouts).• Participated in online Girl Scout events (like Facebook Live events).

Level of Interest in Virtual ProgramsTroop meetings where you work on badges or other Girl Scout activities. 94%Troop meetings to hang out and have fun. 94%STEM (science, technology, engineering, and math) activities, learning from a real scientist. 88%

Videos of Girl Scout activities where you can follow along at home. 84%A camp out where you can connect with other girls online from your living room or backyard. 76%“Live” events with girls from around the country. 76%Sing-alongs with other girls. 72%

Parents/Caregivers

• N= 550

• 41% of parents/caregivers have been working from home

• 33% of households have experienced a reduction in income

Parents/CaregiversHow are parents/caregivers getting GS resources or finding virtual events?1. Through their girl’s troop leader2. Through Social media (e.g., Facebook, Instagram, Pinterest)3. Through the council’s website

Level of interest in Online Girl Scout ExperiencesGirl Scout activities to do outdoors. 91%

Girl Scout activities we can do as a family. 89%

Girl Scout activities my girl can do on her own. 88%

Community service activities. 87%

A way for my girl to connect online with other Girl Scouts. 82%

A virtual/online troop. 78%

Live online Girl Scout events with other Girl Scouts. 78%A place online for girls to share projects and ideas with other Girl Scouts. 77%

A virtual/online summer camp. 62%

Troop Leaders

• N= 654

• 16% have a Daisy troop, 27% have a multi-level troop

• 51% of troop leaders or their spouses have been working from home

• 35% of their households have experienced a reduction in income

Troop Leaders

61% of troop leaders have contacted their

troop to check in with them.

54% have shared Girl Scout resources with their troop, such as badge or Journey

activities.

41% of troop leaders have planned and/or

facilitated virtual (online) troop

meetings.

Troop LeadersWhat types of support do you think you will need in the fall?

1. Re-engaging my troop in in-person Girl Scout activities2. Learning to effectively engage my troop online/virtually3. Finding ways to help our community4. Retaining girls in my troop (getting them to renew their memberships and participate)

Online Resources need for Next YearDigital versions of Girl Scout activities or programs (badge or Journey activities) 62%

How-to videos about completing badge or Journey activities 52%

Online challenges and contests for girls 49%Virtual events hosted by Girl Scouts (your council, service unit or the national organization) 47%

Digital versions of Girl Scout traditions (such as songs) 40%

Breakout Rooms

Room 1

Urban areas

Facilitator:

Maddi

Room 2

Rural areas

Facilitator:

Apryl

Room 3

Suburban areas

Facilitator:

Casey

Volunteer Essentials Updates

• Section 1 contains new language on our Whistleblower Policy, Transgender Youth, and our Diversity, Equity, and Inclusion Statement.

• Section 1, page 11 update to Criminal Background Check process. Volunteers now need to renew before date of CBC expiration.

• Section 1, page 12 contains new language on GSWO’s right to monitor and contribute to GSWO online websites

• Section 1, page 18 “Alcohol and Drug Use’ policy language has been updated. • Sections 2 and 3 contain new information, including information on setting up first troop meeting

and tips on parent meetings.• Product Program is its own section• Section 6, page 48 Fifth Third is now our ONLY preferred bank. PNC has been removed from

the list. Counties exempt from using Fifth Third are listed.• Section 6, page 53 includes language on crowdsourcing and solicitation. • Section 6, page 54 addition of “Service Unit Bank Accounts” policies and processes.• Section 7, page 62 addition of “Ridesharing/Ride Hailing Policy”

Service Unit Enrichments

TrainingApprox. Time to

Complete TrainingBridging 30-45 minutesConflict Resolution, Behavior Management and Family Engagement 45-60 minutesHighest Awards 45-60 minutesJourneys 15-45 minutesLeadership Awards 15-45 minutesTroop Finances 15-45 minutesTroop Money Earning 15-45 minutesVTK 15-45 minutesCompass TBDKnots and Lashings TBDLodge Camp Training 1.5-2 hoursPocket Knives TBDTroop Camp Training 8 hoursGrade Level Guidance 30 minutesTroop Start-Up 2.5 hours

Fast FundamentalsApprox. Time to Complete Training

Community Service vs. Take Action 15-30 minutesConflict Resolution 15-30 minutesDebriefing 15-30 minutesFamily Engagement 15-30 minutesFamily Giving 15-30 minutesFlag Ceremonies 15-30 minutesGirl-Led 15-30 minutesInvestitures and Rededications 15-30 minutesJourneys 15-45 minutesLeadership Awards 15-45 minutesPolicies and Procedures 15-30 minutesProgram Processes 15-30 minutesTraditions 15-30 minutesTroop Finances 15-45 minutesTroop Money Earning 15-45 minutesVTK 15-45 minutesWAGGGS 15-30 minutes

2020-2021 T.E.A.M.

• September 22 ON LINE Volunteer Engagement• October 27 ONLINE Providing Support as a

Team• November 17 ON LINE Cookie Rallies• January 26, 28 IN PERSON Journeys and S’more• February 23 ON LINE Camp• March 23 ON LINE Take Action• April 22, 28 IN PERSON Wrap-Up/Service Unit

Annual Planning

https://www.facebook.com/groups/GSWOServiceTeamSupport/

Online: 4th Wed of MonthNorth and Central: 4th Tues of MonthSouth: 4th Thurs of Month

Get Your Phones

https://create.kahoot.it/share/66da8a74-5eb7-4013-bfb6-5652a4611699

Agenda for Kick-Off Week

• Today - Evaluate today’s session http://www.gswo.org/kickoffsessions

• Wednesday – Program Updates & Virtual Opportunities

• Thursday – Connecting with FamiliesEach session offered at Noon and 7:00pm

• Handouts:

https://www.gswo.org/en/for-volunteers/kickoff.html