KIM, JINHOShindo Branew Apt. #107-1704, 40 Dobong-ro 136na-gil, Dobong-gu, Seoul Korea

(82) 10-3185-9632 kimjinho1225@gmail.com

CAREER OBJECTIVESeeking an airport station manager position

CORE COMPETENCES & EXPERTISE AREAS Extensive experience and proven achievements in providing airline transportation

service- Worked as a general manager of two airline branches

Proven skills in resolving customer claims in airline services Recognized expertise in offering satisfactory air passenger and customer services

- Selected as an instructor for training program on passenger services In-depth insights in airline and transportation services

EDUCATIONSoongsil University, Seoul 1986.03 – 1992.02 Bachelor of Arts in Public AdministrationMunil High School, Seoul 1983.03 – 1986.02

WORK EXPERIENCEKorean Air 1992.01 – 2015.11Branch Manager (General Manager), Seattle Airport Branch 2012.05 – 2015.11 Provided support for increasing company’s market share

- Conducted promotions for recruiting new Skypass members- Improved passenger care service for 5 transportation (esp. connections to

South East Asia through Incheon), which had 60% market share- Improved passenger care service for connections to U.S. domestic flights,

which had 30% market share Successfully passed audits/inspections by company’s U.S. regional headquarters, U.S.

Dept. of Homeland Security, and U.S. Transportation Security Administration Minimized business interruptions due to high turnover rate by developing employee’s

multi-position capabilities through systematic training Developed and applied in practice checklists and standard operation manuals for

individual positionsGeneral Manager, Customer Support Team 2008.06 – 2012.04 Managed full operations of team Identified and developed corrective actions for issues in customer services at company

level Resolved absurd customer complaints Resolved to customer complaints received by executives Instructed employee training programs on customer serviceBranch Manager (Deputy General Manager), Prague Passenger Service Branch

2004.03 – 2008.05

Served as first manager of new branch in Prague, Czech Republic- Set up branch organization as Korean Air opened new flights to Prague,

including hiring of staff and establishment of human resources processes and policies

- Launched and stabilized new passenger services Established network with Czech airport authority to build a hub for airline business in

Eastern Europe

Manager, Incheon Passenger Service Branch 2003.04 – 2004.02 Collaborated with immigration officers as Korean Airline’s manager of passenger

service Provided one stop services for passengers at Incheon Airport Worked as instructor of customer service for passenger transportationManager, London Airport Branch 2002.03 – 2003.03 Served as deputy branch manager at London Airport BranchManager, Incheon Passenger Service Branch 1998.05 – 2002.02 Conducted boarding processes Assisted team manager for operations of team Instructed employee training programs on customer service in passenger transportationAssistant Manager, Gimpo International Passenger Transportation Branch 1995.03 – 1998.05 Assisted operations of team Developed and implemented contingency plans in case of business interruptions Staff Member, Gimpo International Passenger Transportation Branch 1992.01 – 1995.02 Served as agent of Korean Air for foreign airlines including AF, BA, KL, SU, TG, SQ, PR,

and ACReason of Resignation To pursue career and achievements in new areas

PROFESSIONAL TRAINING KAL Airline Management School (Korean Air, 2008.10)

COMPUTER SKILLS Intermediate level skills in Microsoft Office (Word, Excel and PowerPoint)

MISCELLANEOUS INFORMATION Completed military service in Korean Army Earliest start date: immediately after acceptance of job offer

References Available upon Request